VOIP SOLUTION Contact Center Solution For more details, visit or email :...

VOIP SOLUTION

Contact Center Solution

For more details, visit www.voip-solution.net or email : [email protected]

http://www.balajisanchargroup.com/

mailto:[email protected]


Inbound Dialing

Outbound Dialing Auto and Manual

Recording

Ivr with the Inbound and Outbound

Stores recording files for future playback and search

How BSG Contact CenterSolution Works ?

Network Diagram



BSG Contact center Solution

Air Traffic Control

Police Control Room

Call Center

Order Taking Conference Calls

Financial InstitutionStock Trading

Client Meetings

Emergency Service Inter Office Calls




Record keeping

Quality analysis

Reference

Legal compliance

Monitoring

Dispute resolution

Productivity analysis

Customer satisfaction

Why BSG Contact Center Solution ?




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4R Advantage of BSG Contact Center Solution

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Any parameter (Line, Caller, Date, Time)

Play on the windows player

Bookmark your calls

CDR created

Export of CDR

Download the files

View screen recording

Search, Record, Playback of BSG Contact Center Solution




Dashboard on extension status

Rating of the calls

Analysis of the calls

User hierarchy

Add comments and notes

Quality Analysis Of BSGContact Center Solution Application




Plays only on the windows player

Password protected for login

Define roles

Access control rights

Deletion protection (with full security)

Security of BSG Contact center Solution




Key Benefits of BSG Contact Center Solution

Scalable (sold in 1’s and 2’s)

Suitable for small to large call center

Software based

Web based

Multiple payment options Integration with EP PBX System





An agent to call clients in succession from a database through a web-client

Suitable for small to large call center

To set a campaign to auto-dial and send live calls to available agents

Open a custom web page with user data from the call, per campaign

Outodial campaigns to start with a simple IVR then direct to agent

Broadcast dial to customers with a pre-recorded message





Cal Transfer

Call Recording

Call Conference

Voice Mail and Voice Mail on email

ACD System

Real Time monitoring




Customer Verification and Help Desk

Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer.


Product Specifications

Product Type: Software Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7 Supported CODEC: G711, G729A and G723.1

System Hardware Configuration

Dual processor/Dual core CPU, 2.6 GHz• 0-100 concurrent conversations: dual core CPU•100-200 concurrent conversations: quad core CPU

2 GB RAM Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings Network Card Sound card (Internal or External) PRI Card/ Voip Minutes

System Software Configuration

Cent OS-5.2/5.4 Mysql Asterisk PHP

Hard Drive Sizing

Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present.

For example, 10GBs storage approximately 2,000 hours of audio

Supported EP PBXs/ IPPBX (Tested list)

BSG Contact Center Solution Specifications


VOIP SOLUTION Contact Center Solution For more details, visit or email :...

Documents

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