Voicemail Enabled by Unified Messaging

• Read voicemail with Voicemail Preview

• Create customized greetings and call transfer options

• Improved caller ID

• Consolidate voicemail onto a single messaging platform

• Native Message Waiting Indicator announces the arrival of a new voicemail

• Manage voicemail and email systems from a single platform

• Manage UM using scriptable commands and workflows

• Secure confidential and private voicemail

Optimize UserProductivity

Reduce ITManagement

Decrease Cost

IT UserOrganization

Exchange Unified MessagingReplace your voicemail system

Voicemail in Your Inbox

• Extend the Exchange Server vision by bringing voicemail to the inbox

• Simplify tasks and reduce administrative costs by consolidating infrastructure and training

• Expand the reach of Exchange to the telephone to allow “anywhere access” to your inbox, calendar, and contacts

Beyond Traditional VoicemailTriage voice messages quickly

ContextualActions

Inline AudioPlayback

Text Previewof Voicemail

• Voicemail Preview−Save time and money by triaging

voicemail in your inbox by reading the text preview

−Available in U.S. English, Canadian English, French, Portuguese, Italian, Polish, Spanish

Call Answering Rules

Manage RulesDefine a

Personalized Voicemail Menu

Professional and powerful tools

• Call Answering Rules

− As simple as email Inbox Rules

− Provide different menu choices based on the Caller ID

“Do Not Forward” template

• Integration with AD RMS and Exchange Unified Messaging

• Permissions designated by sender (by marking the message as private) or by administrative policy

Protected VoicemailPrevent forwarding of voicemail

Protect All messages or only messages marked Private by sender

Message Waiting IndicatorBe notified when you have a new voicemail

Mailbox servers

UM server

s

Gateway & PBX

Phone

• Exchange 2010 UM supports MWI natively− Configure through UM Mailbox Policy− No new roles− Highly scalable

• Also can send SMS to mobile phone with first 160 characters of Voicemail Preview

• Fax specification is published and available to all partners who wish to have a first-class integration

• TekVizion is the certification partner

• Fax messages appear to the user in a familiar fashion

• Administration is done in EMC for provisioning and de-provisioning

Rich Fax Partner Support

Integrated Experience

Partner Interoperability Program

• Partner connections are authenticated by Exchange

• Choice of hosted or on-premises partners

Flexibility and Security

International Support

Total of 26 Languages

• Catalan

• Chinese (Hong Kong)

• Chinese (PRC)

• Chinese (Taiwan)

• Danish

• Dutch

• English – Australia– Canada– GB– India– United

States

• Finnish

• French – Canada– France

• German

• Italian

• Japanese

• Norwegian

• Polish

• Korean

• Portuguese – Brazil– Portugal

• Russian

• Spanish– Spain– Mexico

• Swedish

Prompts, text-to-speech, speech recognition

Architecture

• UM protocols:− SIP/RTP to gateway/PBX− LDAP to the directory− MAPI/RPC to mailboxes

• Can place UM servers distant from PBXs− Support scale out and

server consolidation

Enterprise-class reliability

Regulatory ControlsFlexibility to meet business needs

Greater control of voicemail

• Voicemail in your Inbox

• Single administration point

• Powerful retention policies can be applied

• Reduces the cost of accessing, querying, and producing voicemail

• Option for standalone voicemail

New-ManagedContentSettings

-MessageClass

IPM.NOTE.Microsoft.Voicemail*

-Name "Voice Mail Retention Period"

-AgeLimitForRetention "30"

-foldername "Inbox"

-RetentionAction "PermanentlyDelete"

-RetentionEnabled $true

Summary

• A great replacement for legacy voicemail• Deep investments in UM features that will add

real benefit to common scenarios− Voicemail Preview− Call Answering Rules− Built-in Message Waiting Indicator− Protected Voicemail− Access to both Contacts and Groups

• 26 languages supported• Provide the controls and protection you need for

your compliance needs

Voicemail: the next generation

Licensing

• A license must be assigned for each instance of the server software that is being run. The Exchange Server license is sold in two server editions:

• Standard Edition: designed for the mailbox needs of small to medium organizations. Also appropriate for non-mailbox roles in a larger Exchange deployment.

• Enterprise Edition: designed for larger organizations that may require a greater number of mailbox databases.

Server

Licensing

• Exchange requires a CAL for each user or device that accesses the server software. There are two types of CALs for Exchange:

• Standard CAL: designed to help users be more productive from virtually any platform, browser, or mobile device

• Enterprise CAL: new integrated archiving functionality and information protection capabilities, while also helping you cut costs by replacing legacy voice mail.

• The Enterprise CAL is sold as an add-on to the Standard CAL. To enable Enterprise CAL features, the user must be licensed with one Standard CAL plus one Enterprise CAL.

Client

Some Negatives

• Voice mail is now email and discoverable• Servers, servers, and more servers, and licenses!• IT management competition• Redundancy of the IT infrastructure – “Exchange

is down again” / robustness• Reliance on Active Directory to work. • Lack of TUI support – only “Aria like”• Auto Attendant capabilities still lacking• Lack of migration tools• Interoperability• No Message Networking

Considerations for putting VM on Exchange

Microsoft® Exchange Server 2010Mailbox High Availability and DR

Email Trends

“Business users report that they currently spend 19 percent of their work days, or close to two hours per day, on email.” – Messaging & Collaboration – Business User Survey 2007, Radicati

“The average corporate user, today, can expect to send and receive about 156 messages a day, and this number is expected to grow to about 233 messages a day by 2012. An increase of 33 percent over the four-year period.”

– Messaging & Collaboration – Business User Survey 2008, Radicati

Email volume is growing

Users expect larger corporate mailboxes

Email is business critical:• Time loss after a failure is measured in seconds•Data loss after a failure needs to be close to zero

Large Mailbox Benefits

• Improve user productivity− Access to all email from all clients− Less time spent managing mailbox quota− Eliminate lost or corrupted .PST files

• Reduce IT operations costs− Simplify email discovery and retention management− Eliminate proliferation of .PST files stored outside of IT

control− Utilize high-capacity disk drives efficiently

Exchange 2010 Mailbox Resiliency• Enables deployment of large, low-cost mailboxes

• Single solution for High Availability, Disaster Recovery, and Backup

− Simplified administration reduces complexity

− Built-in features for mailbox recovery

• Improved availability

• Storage flexibility

Mailbox ResiliencyNew unified solution for High Availability, Disaster Recovery, and Backup

• Evolution of Continuous Replication technology• Provides full redundancy of Exchange roles on as few as two

servers• Reduce backup frequency through up to 16 replicas of each

database• Can be deployed on a range of storage options

Mailbox

ServerDB1

DB3

DB2

DB4DB5

Recover quickly from disk and database failures

Mailbox

ServerDB1DB2

DB4DB5

DB3

Mailbox

ServerDB1DB2

DB4DB5

DB3

Replicate databases to remote datacenter

San Jose New York

Client Access Server

Mailbox Server 1

Mailbox Server 2

Mailbox Server 3

Mailbox Server 4

AD site: Dallas

Mailbox Server 5

Client Access Server

Clients connect via CAS servers

Client

DB2

DB3

DB1 DB4

DB5

DB1

DB2

DB3

DB4

DB5

DB1

DB2

DB3

DB4

DB5

DB1

DB3

DB5

DB1

DB1

AD site:San Jose

Mailbox Server 6

Failover managed within Exchange

Easy to stretch across sites

Database -centric failover

Database

Availability Group

Mailbox Resiliency Overview

Mailbox Resiliency Components• Database Availability Group (DAG)

• Mailbox Servers

• Mailbox Database Copies

• Active Manager

• RPC Client Access Service

• Active Manager Client

DB2

DB1

DB2

DB3

DB1

DB2

DB3

DB1

Active Manage

r

Active Manage

r

Active Manage

r

RPC Client Access Service

DB3

AM Client

Database Availability Group

Mailbox Resiliency Fundamentals• A group of up to 16 mailbox servers that host a set

of replicated databases• Wraps a Windows® Failover Cluster• Defines the boundary of replication and failover

Mailbox servers• Host the active and passive copies of

multiple mailbox databases• Support up to 100 databases per server

Database Availability Group (DAG)

Log File 2

Log File 1

Log File 2

Log File 1

Database behind on logs (e.g Server Reboot)

Log File 4

Log File 3

Databaseavailable for log replication

Send me the latest log files … I have log 2

Log File 5

Log File 4

Log File 5

Log File 3

Database copy up to date

Continuous Replication – File ModeContinuous Replication – Block Mode

ES

E L

og

B

uff

er

Rep

licatio

n L

og

B

uff

er

Log File 6

Log File 6Log is built

and inspected

Log File 7Log fragment

detected and converted to complete logX

Continuous Replication in SP1

Simplified AdministrationReduces cost and complexity• High Availability administration all within

Exchange 2010− Exchange Management Console for common tasks− Exchange Management Shell (PowerShell)

• Mailbox Databases managed at Organizational Level

• Same automated database failover process used for a range for failures—disk, server, network

• Simplified activation of Exchange 2010 services in a standby datacenter

Incremental DeploymentReduces cost and complexity

• Easy to add high availability to existing deployment• High availability configuration is post-setup

Mailbox Server 1

Mailbox Server 2

Database Availability Group

Mailbox Server 3

Datacenter 1 Datacenter 2

DB2

DB3

DB1

DB2

DB3

DB1

DB2

DB3

DB1

Mailbox servers in a DAG can host other Exchange 2010 roles

Backup Using Exchange 2010

DatacenterFailures

AdministratorError

MailboxCorruption

Long Term Data

Retention

Mailbox Resiliency

Single ItemRecovery

Personal Archive + Retention Policies

Lagged Copy

Fast Recover

y

Data Retentio

n

HW/SWFailures

AccidentallyDeleted Items

• Fast recovery• Data redundancy

• Guaranteed item retention

• Past point-in-time database recovery

• Secondary mailbox for older data

Reason for Backup

Recovery Feature

Exchange 2010 Feature Benefit

Mailbox Database or Server failure…..

Client disconnected for <30 seconds

Higher Availability During FailuresKeeping users connected

Client

DB2DB3

DB1

Load Balanced Client Access Servers

Client Access Server failure…..

Client reconnects through another Client Access Server

DB1

DB2DB3

DB1

Mailbox Servers Database Availability Group

DB1

Email Client

Mailbox Server 1 Mailbox Server 2

Client Access Server

• Users remain online while their mailboxes are moved between servers−Sending messages−Receiving messages−Accessing entire mailbox

• Administrators can perform migration and maintenance during regular hours

Higher Availability During MovesKeeping users connected

Improved Transport ResiliencyAutomatic protection against loss of queued email due to hardware failure

Mailbox Server

HubTransport

Edge TransportServers keep “shadow copies” of

items until they are delivered to the next hop

• Simplifies Hub and Edge Transport Server upgrades and maintenance

Edge Transport

Storage ImprovementsNew options with performance enhancements

• 90% reduction in IOPS from Exchange Server 2003

• Smoother IO patterns• Resilience against corruption

Storage Area Network (SAN)

Direct Attached w/ SAS Disks

JBOD (RAID-less)

SATA Disks

Choose from a range of storage technologies to reduce costs without sacrificing system availability

Ex 2003

Ex 2007

Ex 2010IOPS/Mailbox

Exchange 2010 storage enhancements

RAID-less Storage Now an OptionReduces the number of disks required• Just a Bunch of Disks (JBOD) configuration

− One disk per database/log

• Database copies to provide resilience from disk failures

• Automatic page repair improves resiliency

DB1-Active

Database

Log

DB1-CopyA

Database

Log

Page1

Page2

Page3

DB1-CopyB

Database

Log

Page1

Page2

Page3

Page1

Page2

Page3

Large Mailboxes at Low Cost

• Exchange 2010 no longer needs expensive, high-performing disks

• Use storage efficiently and lower storage costs− Larger, slower, lower-cost disks—SATA (Tier 2) Disks

• Maintain reliability and performance

− Built-in Exchange 2010 Mailbox Resiliency features

• Exchange 2010 supports a range of storage options

− Direct Attached Storage (DAS), Storage Area Network (SAN)

− RAID and RAID-less (JBOD)

Mailbox Resiliency Summary

• Single solution for High Availability, Disaster Recovery, and Backup− Simplified administration and fast recovery

− Simplified disaster recovery

− Built-in Exchange 2010 features for mailbox recovery

• Improved availability for users− Online Move Mailbox

• Flexible storage options to reduce costs− Enables deployment of large, low-cost mailboxes

Exchange Online Overview

Our IT budget isn’t big enough to get the advanced security and redundancy we need…

I need to free up my IT staff to work on strategic projects instead of maintaining existing systems…

I need my IT costs to be lower and more predictable…

I want to give users the features of the latest platform but we don’t have the resources to upgrade right now…

IT ChallengesCustomers tell us…

The Benefits of Cloud Services

• Makes costs regular and predictable

• Can reduce operating and capital expenses

• Pricing includes both software and hardware

• Helps IT adapt to mergers and acquisitions quickly

• Makes it easy to extend services to new parts of the workforce

• Accelerates deployments and upgrades

• Reduces maintenance requirements

• Enables IT staff to focus on strategic work

• Provides advanced reliability and security

• Gives users access to the newest features

Cost Agility Simplicity

Quality

“Enterprise e-mail is a complex but essential utility…Offloading this burdensome operation allows IT organizations to focus on solutions that can offer business advantages.” – Larry Cannell, Burton Group

Microsoft Online ServicesEnterprise software delivered via subscription services and hosted by Microsoft

Solutions are dynamic – shrink and grow.Business Productivity Online Suite

Exchange Online Highlights

• Unified Web-based administration center

• Support via phone, Web, and e-mail

• Active Directory synchronization

Simplified Management

• Anywhere access from a variety of devices

• Large mailbox sizes with flexible policies

• Robust collaboration features

Business-class Messaging

• Geo-redundant datacenter architecture

• Multi-layered antivirus and spam filtering

• Archive and encryption services available

Security and Reliability

• Coexistence between online and on-premises

• Comprehensive data migration tools

• Low cost offering for deskless workers

Deployment Flexibility

Business-Class MessagingAnywhere access

• Rich client access via Outlook 2003 and later

• Premium Web e-mail experience via OWA

• Support for a broad range of mobile devices

PhonesPCs Browsers

E-mailCalendaring Mobility Offline AccessContacts Tasks Company Directory

Business-Class MessagingLarge mailbox sizes

• 25GB default allocation

per user• Mailbox sizes can be

customized per user

Simplified ManagementUnified administration

• Manage subscriptions• Provision users • Reset passwords• Configure services• Get help and support• View service health• Access tools and

resources

Simplified ManagementActive Directory synchronization

• Directory Sync tool installed on local server• Synchronizes on-premises Active Directory with Microsoft

Online• Simplifies user provisioning• Powers unified global address list

Simplified ManagementRegular service updates

• Datacenter staff handles security patches and updates• You focus on critical

projects instead of routine maintenance• Your users have access to

the latest capabilities

Security and ReliabilityHighly secure, private and reliable e-mail services• Hardware, network, and datacenter

redundancy• Geographic site resilience• Multi-layered data security• CyberTrust certified• Secure access via SSL

Security and ReliabilityBuilt-in virus and spam protection

• High-accuracy spam filtering• Multiple virus-scanning engines• Covers inbound, outbound, and internal

messages• Included with Exchange Online subscription

z

INTERNET

Deployment FlexibilityCoexistence capabilities

• Exchange Online can coexist with Exchange Server on-premises• All users share the same domain name and global

address list• Enables easy pilot deployments and smooth migrations• Gives you the flexibility to segment your workforce

HQ

Branch Office

• Inbound e-mail routes first to on-premises server and then to Exchange Online• Directory Sync keeps

address lists and groups up to date• Wizard-based setup

process simplifies deployment

Deployment FlexibilityHow coexistence works

Deployment FlexibilityMailbox migration

• Free migration tool available• Tool is installed on-

premises• Migrates all mailbox

items (e-mail, calendar, contacts, and tasks) • Administrator can move

users individually or in bulk• Supports Exchange

2000+, POP3/IMAP

Exchange Online Voice MailDifferences between online and premisise

The good news is Exchange Online UM is almost the same in functionality to the Exchange 2010 on premises UM offering. It offers the following capabilities:• Call answering• Outlook Voice Access• Automated attendant • Message Waiting Indicator for on premises phones• Text transcription of all voicemail• Play on phone

Exchange Online Voice MailDifferences between online and premisise

Some of the key differences:• Autoattendants with Exchange Online UM are DTMF

only. Speech works with on prem Exchange UM only.• Directory look-up with Outlook Voice Access is also

DTMF only. Speech recognition works with on prem Exchange UM only.• Not all UM powershell cmdlets not available such as

UMserver cmdlets.• Limited support of PBX integrations.

Exchange Online Voice MailDifferences between online and premisise

Some of the key differences:• Autoattendants with Exchange Online UM are DTMF

only. Speech works with on prem Exchange UM only.• Directory look-up with Outlook Voice Access is also

DTMF only. Speech recognition works with on prem Exchange UM only.• Not all UM powershell cmdlets not available such as

UMserver cmdlets.• Limited support of PBX integrations. Best served with

Audiocodes/PRI integrations.

PBX IntegrationExample using Audiocodes

Enjoy Lunch!