Voice Recovery ServiceTM

And VoiceCast Emergency Notification SystemTM

Brought to you by: TechnologyUS – Business Continuity Solutions

www.TechnologyUS.com

Business Continuity Solutions for All Organizations

CONFIDENTIAL

TechnologyUS – Telecom Recovery Solutions

Voice Recovery ServiceTM

Rapid recovery from Disasters, Business Disruption Events (BDE’s) and Telecom outages for incoming calls

Quickly regain complete control of incoming Voice and Fax calls during an event

No hardware or software to purchase and does require you to change telco carriers

CONFIDENTIAL

Additional TechnologyUS Solutions …

VoiceCast – mass notification with voice, SMS/text, or email messages

Toll-Free Emergency Info Hotline – critical info, instructions, reassurance

Emergency Conferencing / Boomerang – collaborate anywhere, any time

Fax Recovery ServiceTM – receive faxes during and after outage/disaster

And More…

CONFIDENTIAL

Telecom Recovery Service - Includes:

Comprehensive custom Emergency Communications Plan (ECP)

Fully Documented with TR solution diagrams

Consulting, Engineering, 24x7x365 Support

Hard & Soft copies of the custom ECP Plan

Laminated Instant Re-routeTM pocket cards

TechnologyUS – BCS (Business Continuity Solutions) Portal – with always on Microsoft OWA (Outlook Web Access) e-mail & storage

CONFIDENTIAL

What Does Down-time Cost You?

Image / Reputation

Loss of Productivity

Service Obligations

Health & Safety

Compliance

Lost Revenue

Opportunity Cost

Lost Customers

Liability

Your Job

Joint Commission (JCAHO)

New Emergency Management Standards

Effective January 1, 2008

Communication is listed #1 on page 1.

June 15, 2006

Joint Release from:

Federal Reserve

FDIC

NCUA

Office of Comptroller of Currency

Office of Thrift Supervision

Conf. of State Bank Supervisors

Communications outages is the first point on the list.

1970 1975 1980 1985 1990 1995 2000 2004

Droughts Floods Earthquakes

Epidemics Slides Volcanic eruptions

Wild fires Wind Storms Insect infestation

Source: EM-DAT : The OFDA/CRED International Disaster Databasehttp://www.em-dat.net, UCL - Brussels, Belgium

Uh-oh…

CONFIDENTIAL

The D.I.R.T. Report

In 2004, an estimated 675,000 excavation accidents in the U.S. damaged underground cables or pipelines.

27.5% (185,000) of the accidents damaged telecommunications facilities.

Telecommunication accidents / incidents per day - 506 averaged over one year

— December, 2005 Common Ground Alliance (CGA) D.I.R.T Report

© 2005, Common Ground Alliance, all rights reserved

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Causes of Disaster Events

 

1. Building Fire

2. Area or Building Flood

3. Earthquakes

4. Tornados

5. Hurricanes

6. Terrorist Acts

7. Bombings

8. Plane Crash

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Causes of Business Disruption Events (BDE’s)

1. Teleco / Carrier Failures – circuits, equipment, software, impacted or failed call routing

2. Telco Cable / Fiber Cut - impacts Telecom, Data networking, Internet access

3. Internet Outage – impacts e-mail, company website, e-commerce site, internet access, VPN access, VoIP networking

4. Utility Power Outage / Failure

5. Utility Regional Power Grid event

6. Utility Rolling Blackouts

7. Power Brownouts & Surges

8. Lighting strikes

9. Equipment Failures – UPS, Telephone system, Voicemail system, Router, Networking systems, Servers – e-mail, web, applications

10. Software Corruption / Failure – hard drive failures, data corruption, viruses

11. Software Viruses & Malware

12. Computer Hackers – Internal & External

13. HVAC Failure – Computer room environment issues due to excessive heat

14. Broken or Backed-up Pipes – Water, Fire Sprinklers & Sewer

15. Area Events & Disasters – Earthquake, Wildfires, Adjacent building fire, Flood, Riots, Shootings, Bomb Threats, Forced Mandatory Evacuations

16. Transportation Disruptions – Bridge / Overpass collapse, Train Derailment, Subway / Metro events – Terrorist acts

17. Pandemic Events

18. Chemical Spills

19. HAZMAT events - Hazardous Waste Exposure / Spills

20. Extreme Weather Events – Blizzard, Snow storm, Ice storm, Heavy rains, High winds

21. Building Collapse / Structural Damage

22. Theft / Break-in / Vandalism

23. Disgruntled Current or Ex Employee

24. Human Error 

CONFIDENTIAL

Typical Causes of Telecom Outages

Power outage Telco Circuit failure

Equipment failure Cable / Fiber cut

System upgrade

Technician mistake

Water damage

And many other BDE’s (Business Disruption Events)

CONFIDENTIAL

The Phones Are Out… Now What?

1. Outbound calls & faxes2. Inbound calls & faxes

You have two problems:

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Existing Solutions …

The Phones Are Down… Now What?

Cell phones Satellite phones Radios Pagers

Calling tree E-mail Notification System GETS/WPS

… for Outbound recovery

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Existing Solutions for Inbound:

The Phones Are Out… Now What?

1. “Call your Vendor / Carrier and Wait for a callback”

2. “Go it alone by planning for Disasters / BDE’s”

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Equipment failure:

Power failure:

Cable cuts:

Disasters/evacuations:

The Phones Are Out… Now What?

“Go it alone” solutions:

Backup systems

UPS / generator

SONET / Fiber ring

Alternate / Hot site

CONFIDENTIAL

New & Existing Solutions for Inbound:

The Phones Are Out… Now What?

1. “Call your Vendor / Carrier and Wait for a callback”

2. “Go it alone by planning for Disasters / BDE’s”

3. Telecom Recovery Solution (new comprehensive solution)

CONFIDENTIAL

A Powerful Virtual backup phone system

Off-site, in another region / geography (Salt Lake City, UT & Dallas, TX)

Pre-configured, always ready to answer

Located in Data Centers with - Redundant power, Internet, multiple fiber routes & carriers

Controlled remotely via a secure Web portal

The Total Solution for Instant Recovery!

Telecom Recovery Service:

The Phones Are Out… Now What?Now you have a comprehensive Solution!

CONFIDENTIAL

Voice Recovery ServiceTM

CONFIDENTIAL

Voice Recovery ServiceTM with Cellular Gateway Solution

Telephone SystemKey / PBX / VoIP

Analog / Digital / VoIP / Wirelessphones

Cellular Gateway SystemCDMA / GSM options

T-1 or Analog interconnectionInbound and Outbound calls

Up to 24 lines per Gateway

Master Antenna

CONFIDENTIAL

Voice Recovery ServiceTM with Cellular Gateway Solution & WPS

Telephone SystemKey / PBX / VoIP

Analog / Digital / VoIP / Wirelessphones

Cellular Gateway SystemCDMA / GSM options

T-1 or Analog interconnectionInbound and Outbound calls

Up to 24 lines per Gateway

Master Antenna

Voice Recovery Service supports WPS – Wireless Priority Service for Priority call routing during regional Disasters or Events from pre-authorized Cellular Gateways and Cell phones

CONFIDENTIAL

Voice Recovery ServiceTM

CONFIDENTIAL

What’s Your Plan? – Let us Demonstrate an ECP for you

Sample Telecom Recovery package:

Emergency Communications Plan

Diagrams

Live demonstration of a Voice Recovery Plan in the Web Call ControllerTM

Discuss included modules

CONFIDENTIAL

Web Call ControllerTM

(Live Demonstration)

CONFIDENTIAL

What impact would it have on your organization if you couldn’t answer your

calls or receive faxes for…

2 hours?

A full day?

Several days?

What would it cost your organization?

How would it expose your organization?

What Does Down-time Cost You?

CONFIDENTIAL

How’s Your Crystal Ball?

By far, the most important advantages of the TechnologyUS - Telecom Recovery Solutions

are…

COMPLETE CONTROL & FLEXIBILITY

No one can predict what kind of Business Disruption Event, Outage or Disaster will occur, what or who will be available for you to utilize for recovery during the Business Disruption Event.

CONFIDENTIAL

TechnologyUS – Telecom Recovery Solution Key Benefits

Instantly regain control of inbound calls Minimize embarrassment & cost of outages

Mass-Notification & Toll-Free Hotline Keep people informed, safe & aware

Support before, during & after outages Help is always available 24x7x365

Emergency Communications Plan – Satisfy any compliance requirements and actually have a plan to protect your organization

Thank You.

Please contact your sales representative for more information.

CONFIDENTIAL

Uses for VoiceCast

Power outages

Contamination announcements

Service interruption notifications

Product recall

Robbery notifications

School closings

Staff announcements

“Have a great weekend!”

Team/Parent updates

Surveying & polling

Volunteer notifications

Amber Alerts

Community warnings

Employee roll-call

Emergency staffing

Natural disasters

Site closures

Weather warnings

Security breaches

Equipment malfunctions

I.T. outage notification

Planned downtime

Overdue notifications

Employee mobilization

Epidemic alerts

Mass casualty alert

Evacuations

Change-in-plans announcements

Congratulatory announcements

Terrorist threats

Flood warnings

Storm warnings

Fire drills

HAZMAT/chemical spills

Fire warnings

Personnel scheduling

Financial market alerts

NASD 3510 notifications

Locate something lost

CONFIDENTIAL

Toll-Free Emergency Information HotlineTM

An always available toll-free hotline to hear up-to-date information, access company resources or

leave messages during a Business Disruption Event or Emergency.

CONFIDENTIAL

XX Ports (XX connected calls) XXXX free monthly minutes X Locations Ports & Minutes shared between

locations Emergency Communications

Plan 24x7x365 Support TechnologyUS - BCS Portal

with Outlook Web Access e-mail

Instant Re-routeTM

Web Call ControllerTM

VoiceCast Notification Emergency Hotline Conference Bridge Boomerang, Faxmail,

Voicemail, more… Carrier Coordination &

Management services

TechnologyUS – Telecom Recovery Solutions Voice Recovery ServiceTM – Protection Plan

Monthly, per Location: $XXX

One-time, per Location: $XXX

CONFIDENTIAL

No declaration / activation fees or charges

Protect unlimited phone numbers

Unlimited directory size / virtual extensions

Unlimited voicemail boxes & storage

Unlimited sub-menus with flexible options

Consulting, Engineering, 24x7x365 support

Carrier Coordination & Management Services

TechnologyUS - Business Continuity Solutions

TechnologyUS – Telecom Recovery Solutions Voice Recovery ServiceTM – Benefits

CONFIDENTIAL

The Total Solution for

Instant Telecom RecoveryAny Time… Any Where…

www.TechnologyUS.com

Brought to you by: TechnologyUS – Business Continuity Solutions

TechnologyUS – Telecom Recovery Solutions