Voice Fundamentals Intermec Bucharest Oct 2011

8/3/2019 Voice Fundamentals Intermec Bucharest Oct 2011

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Vocollect 2010Training

Vocollect Voice & other

Technologies

Frank RisslerRegion ManagerCentral & Eastern Europe

Avitech -IntermecLogistic ConferenceBucharest October

2011


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Vocollect, a business unit of Intermec

Founded 1987- based in Pittsburgh, PARegional offices in Miami, London, Tokyo and Hong Kong

350 employees worldwide

1,750 global team including partners

Pioneered use of voice in industrial settings

Over 250,000 users in 55 countries- 28 languages

More than $2 billion worth of goods moved daily

Sales exceed $100M (nearly 50% in EMEA)

15% of annual sales invested on R&D


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What is Vocollect Voice?

Term that represents Vocollects 20+ years ofexperience in Voice

Includes expertise in:

Voice recognition technology

Design & manufacture of durable equipment foruse in distribution environments

Development of optimized voice applications

Voice from different providers is DIFFERENT!


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Many Potential Business Applications


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How Vocollect Works

Assignment from WMS

transmitted to user worn

voice terminal via 802.11b

WLAN

Voice terminal translates

assignment data into audiblecommands

User provides spoken

responses to confirm actions

taken

Responses translated to data

Host system updated


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Vocollect VoiceWorld Suite:

Hardware platforms

Talkman wearable devices

Vocollect Voice for Handhelds

Accessories: Headsets, chargers, etc.

Software

VoiceClient software

VoiceConsole management software

Voice application software

Development Tools


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The Voice-Centric Warehouse An Evolution

Evolution of the Voice-Centric Warehouse:

Likely starts with voice-centric picking

Adds cycle-counting, put-away, put-to-store, replenishment

Adds outbound receiving

Receiving Put Away Selection Replenish Outbound

V

VVVV

V

VVVV

VVV

VV

V

VVVV

VVVVV

VVVVV

VVV

SSS

VVV

SSS

DDD

V VoiceS ScanningD - Display


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Talkman T2x

Wearable Computers

Talkman T5 & A500SL-4

VMT for T5

Talkman T1

CK3


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Vocollect Speech Recognition Headsets

SR - 15

SR - 40

SR - 30 SR - 35

SRX Wireless Headset

SR - 20

SR - 14


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Vocollect Voice on Handhelds (VVH)

VoiceClient

VoiceClient

VoiceClient

VoiceClient

Vocollect Talkman

Managing the Client,Device and Task

VoiceConsole

VoiceLink or PartnerTask

APPLICATION

INFRASTRUCTURE

VoiceLink or PartnerApplication Middleware

WMS DevelopedProcess Logic

Vocollect SR-series

industrial headsets and

device specific

adapters

VoiceWorld Suite Integration Options

VoiceDirect or PartnerTask

Voice Interface Objects

Direct Interface

Business Logic /Back-end Workflow

Process Logic /Operator Dialogue

WMS

12 3

Device

Instruction

Set

VIO API

Licensed VocollectSoftware


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Key Benefits of Vocollect Voice

AccuracyCheck digits confirm slot location

99.99% order accuracy with voice

achievableProductivity

No paper, labels, or RF screens to read or handle

15% - 20% increase in full case pick

Up to 50% increase in piece pick


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TrainingAbout a 50% reduction in training timecompared to other methods

High degree of worker acceptance

Supports multiple languages

Safety

Eliminates need to read or key in informationWorkers are more focused

Hands free, eyes free


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Rapid PayoffDecrease in errors higher throughput

significant cost savings

Typical return on investment is 9 12 months


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Vocollect Compared to Paper/Labels

Vocollect Advantage

Extreme Accuracy

Reduce errors by 85% vs. paper and labels

Productivity

Increased throughout- 10 - 15+% gains

Training

50% reduction in end-user-training

Periodically during a shift: Travel to assignment point

Sort / get labels or find list

Travel to desk to

reconcile discrepancies

Data entry (if required)

all are eliminated with Vocollect

Elapsed Time

Vocollect

Paper &

Labels


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Vocollect Compared to RF Scanning

Elapsed Time

Vocollect

RF

Scanning

Vocollect Advantage

Accuracy

Less errors- 24 less errors per 1,000

Productivity

Increased throughout- 15 - 25+% gains

Training

50% reduction in end-user-training


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How does Vocollect Voice Compare?

3

rd

party research: REFA Federal AssociationCompared Voice, Paper, and Scanning

4 types of picking

Item pickingCase Picking

Item & Case Picking

Multiple Order Picking120 pick jobs, 1800 picks, 3840 articles


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Detailed results, unadjustedPaper Scanning Voice Improvement

%

Improvement

%

Pick

Method Average minutes per trip

Voice vs.

Paper

Voice vs.

Scanning

Piece Pick 6.404 5.082 4.189 35% 18%

Unit Pick 7.744 7.549 5.816 25% 23%

Mixed

Pick

6.562 5.916 4.847 26% 18%

Batch

PickN/A 8.465 5.398 N/A 36%



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Detailed results, adjusted*


Paper Scanning Voice Improvement%

Improvement

%

Pick

Method Average minutes per trip

Voice vs.

Paper

Voice vs.

Scanning

Piece Pick 3.711 2.893 1.779 52% 39%

Unit Pick 4.381 4.143 3.084 30% 26%

Mixed

Pick

3.538 3.104 1.990 44% 36%

Batch

PickN/A 4.206 2.981 N/A 29%

*Transport and travel time removed


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-

1.000

2.000

3.000

4.0005.000

6.000

7.000

8.000

9.000

Piece Picking Case Picking Mixed

Picking

(piece &

units)

Batch

Picking

The Result (including transport & travel time)

Paper

Scanning

Voice


Minutes


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Vocollect Compared to Pick-to-Light

PTL investment based on numberof SKUs- very expensive*

PTL inflexible and not portable*

PTL difficult to reconfigure*

PTL zone and batch limitations*

PTL offers limited hands and eyesfree activities*

* Source- Gartner


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Value of Vocollect Compared to

Paper and Labels RF Scanning Pick-to-Light

Productivity 10 - 15% slower 10 - 25% slower Same

Accuracy10 - 20 more errors per 1000items

2 - 4 more errors per 1000 items 2 - 4 errors per 1000 items

Training 2x longer 2x - 3x longer Same

Issues Lack of real-time visibilityand accountability:inventory, people, systemupdate

Difficult to batch-pick

Data entry errors

Labor and materials cost tohandle paper

Not hands-/eyes-free

Average 2 weeks of training

Operator is distracted: dataentry, read, scan

Safety issues (Heads-down)

Not ergonomic

Not hands-/eyes-free

Battery issues

Many points of failure (requiresback-up inventory of equipment)

Inflexible

Expensive to add SKUs

Cant efficiently manage twoorder selectors in one zone

Difficult to batch-pick

Sized based on SKUs vs.people

Thousands of points of failure(we are talking about lights)


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Speaker Dependent Recognizer

Why?

Dialect

Semi clean

Dialect

Cleanlanguage

Semi clean

In a language where you have good experience

Where you collected a lot of voice templates

Where you learned to tweak and optimize the system

Where the environment and external noise is not too bad

..speaker independent works to an acceptable level

Its still more wordy though, as usually it uses catch phrases!


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Why?

Dialect

Semi clean

Dialect

Cleanlanguage

Semi clean

The less experience you have with a language

The less voice templates you collected

The less opportunities you had to learn how to optimize the system

Where the environment and external noise is challenging

..speaker independent will cause more repeats and drop ins!


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Why? Speaker dependent is working with any language or dialect!

Dialect

Semi clean

Dialect

Cleanlanguage

Semi clean

But if you use Speaker dependent, you cover ALL! languages and dialects withthe same and best possible quality!!!

Means less than 30 min training of voice profiles = 1800 sec

If you have 3 drop ins or repeats per day @ 10 sec = 30 sec

If you have 260 working days = 7800 sec

So per year the less performing recognition costs 130 min

Compared to 30 min training, ROI for this will be after 2.8 months!!!


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Questions ???

www.vocollect.com

Voice Fundamentals Intermec Bucharest Oct 2011

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