Vodovod “Bistrica” Bijelo Polje JKP “Lim” Prijepolje JKP “6. mart” Goražde Institut za...

Vodovod “Bistrica”Bijelo Polje

JKP “Lim” Prijepolje

JKP “6. mart”Goražde

Institut za hidrotehnikuSarajevo

Strengthening the Capacity of Water Utilities in the Region with Benchmarking of key

Performance Indicators

Danube Water Conference Vienna, May 2015





Project implementation period07 March 2014 – 06 March 2015

Project budget: 88.899,50 EUR74.899,50 EUR – funded through multidonor fund managed by the WB14.000,00 EUR – co-financing provided by the Vodovoda “Bistrica”

PartnershipApplicant:Vodovod “Bistrica “, Ltd. Bijelo Polje

Partners: JKP “Lim”, Prijepolje JKP “6. mart”, Goražde Hydro-Engineering Institute Sarajevo - HEIS

BASIC INFORMATION





Goal Improving the management of public utilities, all with the aim of improving the

quality of services provided by the utility company to citizens in its service area

Location Bijelo Polje, Montenegro Prijepolje, Republic of Serbia Goražde, Bosnia i Herzegovina

Phases Inception Phase – GAP Analysis Water Supply Network Mapping/ GIS Development Equipping of water utilities

BASIC INFORMATION





ACTIVITY – INCEPTION PHASEHIRED CONSULTANTS PERIOD OF ACTIVITY

Branko Vučijak, PhDAleksandra Tomić – Ćato, dipl. Ecc.

1 August – 30 September 2014

10 AREAS COVERED BY ASSESSMENT

Level of operational autonomy of the Utility

Consumer relations

Organizational structure MIS and Accounting

Staffing Revenue collection and administration

Network mapping and effective zoning and metering programme

Tariff policy

Non-Revenue Water Management Financial Management





TOPICS AND RESULTS OF THE ANALYSESCOPE OF ANALYSE

1. Analysis of the present state and processes 4. Required actions

2. Benchmark and current performance 5. Key Performance Indicators

3. Objectives, targets, defined and selected indicators

RESULTS ACHIEVED

GAP Assessment performed for each utility individually (each document individually has about 70 pages which concisely reflects the current state of the recommended interventions)

Guidelines for Complaints and Proposals Management developed for each utility individually, including Customers’ Satisfaction Evaluation Questionnaire, Database of Proposals and Complaints, as well as Calculation of Key Performance Indicators

Common areas for improvement within the project selected

Developed documents are compatible with other stretagic documents

Developed documents are of great importance for further development





ACTIVITY – EXISTING SYSTEMS MAPPINGHIRED CONSULTANT PERIOD OF ACTIVITY

iMD, Ltd. Sarajevo 01 November 2014 – 28 February 2015

5-day tailor made training Sarajevo, 17-21 November 2014

Consultants on the spot visits Prijepolje, 23 December 2014 Goražde, 29 January 2015 Bijelo Polje, 19 February 2015

In each on the spot visit all three utilities employees took participation – Know-how exchange





Bijelo Polje

Prijepolje

Goražde

EXISTING SYSTEMS MAPPING





Achieved results: Six employees from three water utilities successfully accomplished training on

digitalisation of existing networks and GIS development Utility „Bistrica“ Bijelo Polje mapped the whole primary water supply network, so as

collected and inserted into the GIS all related data on these pipelines; Utility also mapped all pipelines to the level of secondary network, filed collection of related data will continue after the project implementation period

Utility „Lim“ Prijepolje mapped all primary and secondary network, except one smaller settlement (lack of data);

Utility „6. mart“ Goražde mapped primary network and presently is mapping secondary network and home connections, which is complement to existing cadastre of underground installations on the municipal geodesy department

Know-how exchange

EXISTING SYSTEMS MAPPING





ACTIVITY – WATER UTILITIES EQUIPPINGHIRED CONSULTANT PERIOD OF ACTIVITY

FMS, Ltd. Bijelo Polje 01 – 30. November 2014

WATER UTILITIES OBTAINED WITHIN THE PROJECTBookkeeping of fixed assets module / software

New procedures for water meters reading and improving of billing system

Needed IT equipment and software

ACHIEVED RESULTS

Water utilities equipped with needed equipment and software, which will contribute to improvement of billing and bookkeeping of fixed assets, as well as tracking of consumptions, that will strengthen financial management of utilities

Water utilities equipped with IT equipment and software for GIS development

Vodovod „Bistrica“ Bijelo Polje built intranet that will contribute to more effective operations of enterprise





Equipment Pieces

Total pcsBP GO PP

Tablets 8 5 7 20Desktop computer 6 6 4 16Server computer with related equipment for computer network

1 0 0 1

Printer for bills printing 1 1 1 3Laser printer 0 2 0 2Plotter A0 1 0 0 1Laptop za GIS 1 1 1 3Monitor 22" 16:9 (for GIS) 1 1 1 3Laptop OS 0 1 0 1Multifunctional device (copier, fax, scanner) 0 1 0 1

WATER UTILITIES EQUIPPING





WATER UTILITIES EQUIPPING

Bijelo Polje

Prijepolje

Goražde

Vodovod “Bistrica” Bijelo Polje JKP “Lim” Prijepolje JKP “6. mart” Goražde Institut za...

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