Vodafone Business Broadband and Phone

35
Vodafone Business Broadband and Phone The future is exciting. Ready? Built with business in mind Price Plan Guide Effective from 26th July 2019

Transcript of Vodafone Business Broadband and Phone

Page 1: Vodafone Business Broadband and Phone

Vodafone Business Broadband and Phone

The future is exciting

Ready

Built with business in mind

Price Plan Guide Effective from 26th July 2019

2

Contents

Vodafone Business Broadband and Phone Price Plan Guide Page 03

Charges ndash Business Phone Page 04-05

Charges ndash Business Broadband Page 06

Charges ndash Business Broadband and Phone Packages Page 07-09

Charges ndash Business Broadband and Phone Service Maintenance Page 10

Charges ndash Early Termination Fee and Administrative and Late Payment Page 11

Vodafone Business Phone Page 12-13

Vodafone Business Broadband Services Page 14

Direct Dialled Call Charges Page 15

Access and Service Charges to 08 09 and 118 Numbers Page 16

Essentials Tariff

Access and Service Charges to 08 09 and 118 Numbers Page 17-18

Call Charges to Other UK Numbers Page 19

International Calls Page 20-24

Calls to Satellite Numbers Page 25

Premium Tariff

Access and Service Charges to 08 09 and 118 Numbers Page 26-27

Call Charges to Other UK Numbers Page 28

International Calls Page 29-33

Calls to Satellite Numbers Page 34

Operator Connected Calls Page 34

CONTENTS

3VODAFONE BUSINESS BROADBAND AND PHONE PRICE PLAN GUIDE

Notes and Charges Disclaimer

Charges exclude VAT which shall be charged at the standard rate

The Vodafone Business Broadband and Phones Services are subject to our Agreement with you appended to the Service Confirmation Booklet which can also be found at vodafonecoukbusinessbroadband

This Vodafone Business Broadband and Phone Price Plan Guide includes a complete listof all premium rate and international call costs and Charges

Whilst we do everything we can to make sure that all our prices and Charges are accuratelyreflected across all our documentation and other materials including this Price Plan Guideoccasionally inconsistencies may occur In the event of conflict our Website shall take precedence

Glossary

In this Price Plan Guide we use certain capitalised terms which have specific meanings Please refer to the Glossary at back of the Service Confirmation Booklet which explains what these meanings are

lsquoService Confirmation Bookletrsquo is the document titled lsquoVodafone Business Broadband Service Confirmation Bookletrsquo that can be found at vodafonecoukbusinessbroadband

Early Termination Feersquo and lsquoStandard List Pricersquo are defined in the Glossary which forms part of the Service Guide These include rates for the Essentials and Premium Packages

Other capitalised terms used in this Price Plan Guide refer to Service features of the same name which are more particularly described in the User Guides also set out at vodafonecoukbusinessbroadband

Vodafone Business Broadband and Phone Price Plan Guide

4

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

ONE-OFF CHARGES

New line Connection1 pound5000

Take Over Existing Line NA

MONTHLY CHARGES

Line Rental pound1400 pound1899 pound1799

INCLUSIVE FEATURES

Support Levels 2 Standard Support Support Plus

Calling Features

Last Calling Number (1471)

Remove Last Calling Number (1475)

Present Withheld Number (1470)

Number Conceal (141)

Voicemail (1571) (available on request)

Caller Display

Call PlanPence per minute rates (see the Essentials Tariff towards

the back of this guide)

500 free anytime minutes per month to UK landlines

(see the Premium Tariff towards the back of this guide)

Directory Entry

1 Connection Fee A connection fee applies on new line installations2 Support Levels are detailed in your Service Confirmation Booklet which can be found

at vodafonecoukbusinessbroadband

Charges ndash Business Phone

CHARGES ndash BUSINESS PHONE

5

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

OPTIONAL ADD-ONS (monthly charge)

CALL PACKAGES

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667

CALLING FEATURES (individually charged) 1

Subscription features (charged monthly unless stated)

Smart Divert2 pound450

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle3 pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling4 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus pound300

Premier Support pound500

SERVICE AND SUPPORT

UK Support5

1 Calling Feature descriptions and how to use them are detailed in the Vodafone Business Phone User Guide which can be found on our website at vodafonecoukbusinessbroadband

2 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using theservice remotely) which are charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecouk businessbroadband Call minutes will be deducted from the appropriate bundle where applicable

3 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges forthe diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

4 3-Way Calling Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the lineWhen you hang up the other two callers will be disconnected

5 UK Support opening times 0800 ndash 2100 365 days a year

CHARGES ndash BUSINESS PHONE

Charges ndash Business Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 2: Vodafone Business Broadband and Phone

2

Contents

Vodafone Business Broadband and Phone Price Plan Guide Page 03

Charges ndash Business Phone Page 04-05

Charges ndash Business Broadband Page 06

Charges ndash Business Broadband and Phone Packages Page 07-09

Charges ndash Business Broadband and Phone Service Maintenance Page 10

Charges ndash Early Termination Fee and Administrative and Late Payment Page 11

Vodafone Business Phone Page 12-13

Vodafone Business Broadband Services Page 14

Direct Dialled Call Charges Page 15

Access and Service Charges to 08 09 and 118 Numbers Page 16

Essentials Tariff

Access and Service Charges to 08 09 and 118 Numbers Page 17-18

Call Charges to Other UK Numbers Page 19

International Calls Page 20-24

Calls to Satellite Numbers Page 25

Premium Tariff

Access and Service Charges to 08 09 and 118 Numbers Page 26-27

Call Charges to Other UK Numbers Page 28

International Calls Page 29-33

Calls to Satellite Numbers Page 34

Operator Connected Calls Page 34

CONTENTS

3VODAFONE BUSINESS BROADBAND AND PHONE PRICE PLAN GUIDE

Notes and Charges Disclaimer

Charges exclude VAT which shall be charged at the standard rate

The Vodafone Business Broadband and Phones Services are subject to our Agreement with you appended to the Service Confirmation Booklet which can also be found at vodafonecoukbusinessbroadband

This Vodafone Business Broadband and Phone Price Plan Guide includes a complete listof all premium rate and international call costs and Charges

Whilst we do everything we can to make sure that all our prices and Charges are accuratelyreflected across all our documentation and other materials including this Price Plan Guideoccasionally inconsistencies may occur In the event of conflict our Website shall take precedence

Glossary

In this Price Plan Guide we use certain capitalised terms which have specific meanings Please refer to the Glossary at back of the Service Confirmation Booklet which explains what these meanings are

lsquoService Confirmation Bookletrsquo is the document titled lsquoVodafone Business Broadband Service Confirmation Bookletrsquo that can be found at vodafonecoukbusinessbroadband

Early Termination Feersquo and lsquoStandard List Pricersquo are defined in the Glossary which forms part of the Service Guide These include rates for the Essentials and Premium Packages

Other capitalised terms used in this Price Plan Guide refer to Service features of the same name which are more particularly described in the User Guides also set out at vodafonecoukbusinessbroadband

Vodafone Business Broadband and Phone Price Plan Guide

4

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

ONE-OFF CHARGES

New line Connection1 pound5000

Take Over Existing Line NA

MONTHLY CHARGES

Line Rental pound1400 pound1899 pound1799

INCLUSIVE FEATURES

Support Levels 2 Standard Support Support Plus

Calling Features

Last Calling Number (1471)

Remove Last Calling Number (1475)

Present Withheld Number (1470)

Number Conceal (141)

Voicemail (1571) (available on request)

Caller Display

Call PlanPence per minute rates (see the Essentials Tariff towards

the back of this guide)

500 free anytime minutes per month to UK landlines

(see the Premium Tariff towards the back of this guide)

Directory Entry

1 Connection Fee A connection fee applies on new line installations2 Support Levels are detailed in your Service Confirmation Booklet which can be found

at vodafonecoukbusinessbroadband

Charges ndash Business Phone

CHARGES ndash BUSINESS PHONE

5

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

OPTIONAL ADD-ONS (monthly charge)

CALL PACKAGES

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667

CALLING FEATURES (individually charged) 1

Subscription features (charged monthly unless stated)

Smart Divert2 pound450

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle3 pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling4 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus pound300

Premier Support pound500

SERVICE AND SUPPORT

UK Support5

1 Calling Feature descriptions and how to use them are detailed in the Vodafone Business Phone User Guide which can be found on our website at vodafonecoukbusinessbroadband

2 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using theservice remotely) which are charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecouk businessbroadband Call minutes will be deducted from the appropriate bundle where applicable

3 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges forthe diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

4 3-Way Calling Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the lineWhen you hang up the other two callers will be disconnected

5 UK Support opening times 0800 ndash 2100 365 days a year

CHARGES ndash BUSINESS PHONE

Charges ndash Business Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 3: Vodafone Business Broadband and Phone

3VODAFONE BUSINESS BROADBAND AND PHONE PRICE PLAN GUIDE

Notes and Charges Disclaimer

Charges exclude VAT which shall be charged at the standard rate

The Vodafone Business Broadband and Phones Services are subject to our Agreement with you appended to the Service Confirmation Booklet which can also be found at vodafonecoukbusinessbroadband

This Vodafone Business Broadband and Phone Price Plan Guide includes a complete listof all premium rate and international call costs and Charges

Whilst we do everything we can to make sure that all our prices and Charges are accuratelyreflected across all our documentation and other materials including this Price Plan Guideoccasionally inconsistencies may occur In the event of conflict our Website shall take precedence

Glossary

In this Price Plan Guide we use certain capitalised terms which have specific meanings Please refer to the Glossary at back of the Service Confirmation Booklet which explains what these meanings are

lsquoService Confirmation Bookletrsquo is the document titled lsquoVodafone Business Broadband Service Confirmation Bookletrsquo that can be found at vodafonecoukbusinessbroadband

Early Termination Feersquo and lsquoStandard List Pricersquo are defined in the Glossary which forms part of the Service Guide These include rates for the Essentials and Premium Packages

Other capitalised terms used in this Price Plan Guide refer to Service features of the same name which are more particularly described in the User Guides also set out at vodafonecoukbusinessbroadband

Vodafone Business Broadband and Phone Price Plan Guide

4

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

ONE-OFF CHARGES

New line Connection1 pound5000

Take Over Existing Line NA

MONTHLY CHARGES

Line Rental pound1400 pound1899 pound1799

INCLUSIVE FEATURES

Support Levels 2 Standard Support Support Plus

Calling Features

Last Calling Number (1471)

Remove Last Calling Number (1475)

Present Withheld Number (1470)

Number Conceal (141)

Voicemail (1571) (available on request)

Caller Display

Call PlanPence per minute rates (see the Essentials Tariff towards

the back of this guide)

500 free anytime minutes per month to UK landlines

(see the Premium Tariff towards the back of this guide)

Directory Entry

1 Connection Fee A connection fee applies on new line installations2 Support Levels are detailed in your Service Confirmation Booklet which can be found

at vodafonecoukbusinessbroadband

Charges ndash Business Phone

CHARGES ndash BUSINESS PHONE

5

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

OPTIONAL ADD-ONS (monthly charge)

CALL PACKAGES

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667

CALLING FEATURES (individually charged) 1

Subscription features (charged monthly unless stated)

Smart Divert2 pound450

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle3 pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling4 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus pound300

Premier Support pound500

SERVICE AND SUPPORT

UK Support5

1 Calling Feature descriptions and how to use them are detailed in the Vodafone Business Phone User Guide which can be found on our website at vodafonecoukbusinessbroadband

2 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using theservice remotely) which are charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecouk businessbroadband Call minutes will be deducted from the appropriate bundle where applicable

3 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges forthe diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

4 3-Way Calling Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the lineWhen you hang up the other two callers will be disconnected

5 UK Support opening times 0800 ndash 2100 365 days a year

CHARGES ndash BUSINESS PHONE

Charges ndash Business Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 4: Vodafone Business Broadband and Phone

4

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

ONE-OFF CHARGES

New line Connection1 pound5000

Take Over Existing Line NA

MONTHLY CHARGES

Line Rental pound1400 pound1899 pound1799

INCLUSIVE FEATURES

Support Levels 2 Standard Support Support Plus

Calling Features

Last Calling Number (1471)

Remove Last Calling Number (1475)

Present Withheld Number (1470)

Number Conceal (141)

Voicemail (1571) (available on request)

Caller Display

Call PlanPence per minute rates (see the Essentials Tariff towards

the back of this guide)

500 free anytime minutes per month to UK landlines

(see the Premium Tariff towards the back of this guide)

Directory Entry

1 Connection Fee A connection fee applies on new line installations2 Support Levels are detailed in your Service Confirmation Booklet which can be found

at vodafonecoukbusinessbroadband

Charges ndash Business Phone

CHARGES ndash BUSINESS PHONE

5

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

OPTIONAL ADD-ONS (monthly charge)

CALL PACKAGES

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667

CALLING FEATURES (individually charged) 1

Subscription features (charged monthly unless stated)

Smart Divert2 pound450

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle3 pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling4 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus pound300

Premier Support pound500

SERVICE AND SUPPORT

UK Support5

1 Calling Feature descriptions and how to use them are detailed in the Vodafone Business Phone User Guide which can be found on our website at vodafonecoukbusinessbroadband

2 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using theservice remotely) which are charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecouk businessbroadband Call minutes will be deducted from the appropriate bundle where applicable

3 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges forthe diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

4 3-Way Calling Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the lineWhen you hang up the other two callers will be disconnected

5 UK Support opening times 0800 ndash 2100 365 days a year

CHARGES ndash BUSINESS PHONE

Charges ndash Business Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 5: Vodafone Business Broadband and Phone

5

Vodafone Business Phone

Vodafone Business Phone Premium

Length of Agreement (months)

24 12 24

OPTIONAL ADD-ONS (monthly charge)

CALL PACKAGES

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667

CALLING FEATURES (individually charged) 1

Subscription features (charged monthly unless stated)

Smart Divert2 pound450

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle3 pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling4 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus pound300

Premier Support pound500

SERVICE AND SUPPORT

UK Support5

1 Calling Feature descriptions and how to use them are detailed in the Vodafone Business Phone User Guide which can be found on our website at vodafonecoukbusinessbroadband

2 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using theservice remotely) which are charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecouk businessbroadband Call minutes will be deducted from the appropriate bundle where applicable

3 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges forthe diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

4 3-Way Calling Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the lineWhen you hang up the other two callers will be disconnected

5 UK Support opening times 0800 ndash 2100 365 days a year

CHARGES ndash BUSINESS PHONE

Charges ndash Business Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 6: Vodafone Business Broadband and Phone

6CHARGES ndash BUSINESS BROADBAND

Vodafone Business Broadband Superfast 1

Vodafone Business Broadband Superfast 2

Length of Agreement (months)

24

Router Fee

ONE-OFF CHARGES

NA 1

MONTHLY CHARGES

Broadband Rental pound1867 pound2383

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps

Data Limits 2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Single Static IP (available on request)

Vodafone Broadband Router 3

Content Control 4

Support Levels 5 Support Plus

OPTIONAL SUPPORT LEVELS (monthly charge)

Support Plus

Premier Support pound500

SUPPORT SERVICE

UK Support 6

1 Router fee might change subject to current offer2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at

vodafonecoukbusinessbroadband3 Postage and Packaging Standard List Price (currently free of charge but subject to change)4 Content Control default is off5 Support Level descriptions are detailed in your Service Confirmation Booklet and also detailed on our website

at vodafonecoukbusinessbroadband6 UK Support opening times 0800 ndash 2100 365 days a year

Charges ndash Business Broadband

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 7: Vodafone Business Broadband and Phone

7CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

PACKAGES

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

New Line Connection1

Router Fee3 (new customers)

Router Fee3 (existing customers)

ONE-OFF CHARGES

pound5000

MONTHLY CHARGES NEW CUSTOMER 4

Broadband monthly fee (including line rental) pound1917 pound2417 pound3482 pound3982

MONTHLY CHARGES EXISTING CUSTOMER

Broadband Monthly Fee (including line rental) pound1750 pound2250 pound3066 pound3565

BANDWIDTH

Average Downstream Speed 35Mbps 63Mbps 35Mbps 65Mbps

Upstream Speed Up to 10Mbps Up to 19Mbps Up to 10Mbps Up to 19Mbps

Usage Limits2 Unlimited

INCLUSIVE FEATURES

Dynamic IP

Static IP (available on request)

Content Control5

Support Level6 Standard Support Support Plus

Inclusive Calling Features7

Last Calling Number (1471)Present Withheld Number (1470)

Number Conceal (141)Remove Last Calling Number (1475)

Voicemail (1571) (available on request)

Call Plan Pence per minute rates (see the Essentials Tariff towards the back of this guide)

Unlimited anytime minutes per month to UK mobiles

and landlines (see the Premium Tariff towards the back of this guide)

Directory Entry

Mobile Wi-Fi Device8 pound1500 one off fee

See page 9 footnotes

Free Smart Router Free Smart Router

Free Smart RouterFree Smart Router

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 8: Vodafone Business Broadband and Phone

8CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

OPTIONAL ADD-ONS (monthly charge)CALL PACKAGES and STATIC IP

Vodafone Business Broadband Essentials

Superfast 1

Vodafone Business Broadband Essentials

Superfast 2

Vodafone Business Broadband Premium

Superfast 1

Vodafone Business Broadband Premium

Superfast 2

Length of Agreement (months) 18 24

Evening amp Weekend pound417

International 300 pound417

Anytime UK unlimited pound667 Included

Multiple Static IP pound750

CALLING FEATURES (individually charged) 9

Subscription features (charged monthly unless stated)

Smart Divert9 pound450 Included

Voicemail Plus pound221

Voicemail Premier pound500

Call Management Bundle10 (anonymous caller rejection call divert11 and call waiting)

pound208

Ring Back When Free pound250

Business Caller Display pound250

PER USE FEATURES

3-Way Calling12 pound025

Last Number Calling Return pound008

Ring Back When Free pound008

SERVICE AND OPTIONAL SUPPORT LEVEL (monthly charge)

UK Support13

Support Plus pound300Premier Support14 pound500

Charges ndash Business Broadband and Phone Packages

See page 9 footnotes

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 9: Vodafone Business Broadband and Phone

9CHARGES ndash BUSINESS BROADBAND AND PHONE PACKAGES

Charges ndash Business Broadband and Phone Packages

1 Connection Fee A connection fee applies on new line installations2 Our Acceptable Use Policy is detailed in our Agreement with you and also detailed on our website at vodafonecoukbusinessbroadband 3 Router fee might change subject to current offer4 This is a standard pricing and is subject to change depending on the current offer5 Content Control off by default6 Support Level descriptions are detailed in your Service Guide and also detailed on our website at vodafonecoukbusinessbroadband 7 Calling Features descriptions are detailed in the Vodafone Business Phone User Guide which can be found on our website at

vodafonecoukbusinessbroadband8 4GB of UK data is included per month for the first 24 months Terms apply see vodafonecoukbusinessbroadband for details9 Smart Divert You pay for the diverted part of the call and calls made to the access number (when using the service remotely) which are

charged at Vodafonersquos Standard List Price A PIN number will be sent to you to prevent unauthorised usage which you shall be responsible for keeping secure The Smart Divert description is detailed in the Vodafone Business Phone User Guide which you can find on our website at vodafonecoukbusinessbroadband

10 Call Management Bundle includes Anonymous Caller Rejection Call Waiting and Call Divert (Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons)

11 Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Phone Services plan and add-ons12 Whoever starts the call pays for the call To keep a 3-Way Call open you must stay on the line When you hang up the other two callers will be

disconnected13 UK Support opening times 0800 ndash 2100 365 days a year14 Premier Support 8-hour repair (247 Monday-Sunday)

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 10: Vodafone Business Broadband and Phone

10CHARGES ndash BUSINESS BROADBAND AND PHONE SERVICE MAINTENANCE

DescriptionEx VAT Price

Missed Engineer Appointment Charge pound9167

Amend Order (prior to install) pound1250

Late Cancellation of Order ndash After Midday 2 Business Days Before Your Activation Date pound5000

Connection Charge ndash New Line Provision pound5000

Fault With Customer Premises ndash First Hour Charge pound9583

Fault With Customer Premises ndash Hourly Charge pound4333

Customer Requested Service Visit ndash Phone Socket Relocation pound10833

Customer Requested Service Visit ndash Additional Phone Socket Relocation pound5417

Replacement Vodafone Broadband Router pound10833

Failure To Return Vodafone Broadband Router (for cancelled orders) pound10833

Vodafone Broadband Router Returned in a Damaged State (other than fair wear and tear) pound4583

Sure Signal Discount Removal (for cancelled orders) pound3333

Special Fault Investigation pound12500

bull AndOr + Special Fault Investigation ndash Internal Wiring Issue pound2917

bull AndOr + Special Fault Investigation ndash Internal Equipment Issue pound1833

Transfer of Account Ownership pound1667

Phone Number Change pound2083

Vodafone Broadband Router Postage and Packaging NA

Charges ndash Business Broadband and Phone Service Maintenance

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 11: Vodafone Business Broadband and Phone

11CHARGES ndash EARLY TERMINATION FEE AND ADMINISTRATIVE AND LATE PAYMENT

Early Termination Fee (ETF)

Description MonthsNew

customerExisting

customer

Price PlanOne-off

cease fee Monthly ETF Monthly ETF

Vodafone Business Phone 24 pound1500 pound667 pound667

Vodafone Business Phone Premium 12 pound1500 pound949 pound949

Vodafone Business Phone Premium 24 pound1500 pound928 pound928

Vodafone Business Broadband 38 24 pound1500 pound1158 pound1158

Vodafone Business Broadband 76 24 pound1500 pound1497 pound1497

Vodafone Business Broadband Essentials Superfast 1 18 pound1500 pound981 pound846

Vodafone Business Broadband Essentials Superfast 2 18 pound1500 pound1342 pound1207

Vodafone Business Broadband Premium Superfast 1 24 pound1500 pound3144 pound2485

Vodafone Business Broadband Premium Superfast 2 24 pound1500 pound3628 pound3176

An Early Termination Fee may apply to you if any of the Services are terminated during your Minimum Term (while still in contract with us) depending on the circumstances of termination Your Early Termination Fee will be calculated based on the price plan you agreed to with us and how many days you have left in your Minimum Term at the time the Agreement is terminated In addition a one-off cease fee of pound1500 may be charged to reflect the reasonable cost to us for processing the early termination of your Agreement For example if you are on Vodafone Business Phone Premium 12-months (as set out above) and terminate your Agreement with us with 31 days remaining in your Minimum Term your Early Termination Fee would be pound1500 + pound949 = pound2449 (ex VAT)

Administrative and Late Payment Charges

Description Charge

Itemised Paper Bill Charge pound154 per month

Non-Direct Debit Payment Administration Fee pound353 per month

Bill Copy pound154 (charge for each copy)

Late Payment pound417 (for each late payment)

Charges ndash Early Termination Fee and Administrative and Late Payment

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 12: Vodafone Business Broadband and Phone

12VODAFONE BUSINESS PHONE

Vodafone Business Phone

Inclusive Calls with Line Rental

We apply all inclusive tariffs to the first 60 minutes for all plans with inclusive minutes except when you have added the Anytime Landline and Mobile call bundle The premium packages include unlimited calls to UK landlines (for numbers beginning 01 02 03) and mobiles Our Standard List Price rates apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed Unused minutes will not be carried over to your next billing period

Direct Dialled Call Charges

Details of our call Charges are set out in this Price Plan Guide

We will publish changes on our Website so please check vodafonecoukbusinessbroadband regularly The changes will take effect when posted on the Website unless otherwise specified in our Agreement with you In the event of conflict the rates detailed on our Website shall take precedence Further terms may apply see vodafonecoukbusinessbroadband for details

Optional Add-Ons

The below call packages (Anytime Landline amp Mobile Evening amp Weekends International 300) are available where added as an optional add-on and are subject to additional Charges as set out in this Price Plan Guide

Anytime Landline and Mobile

We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01 02 03) and UK mobile numbers (numbers beginning with 07 excluding personal numbers and Wi-Fi Services) which you dial directly Calls can be made during Daytime Evening amp Weekend periods

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 13: Vodafone Business Broadband and Phone

13

International 300

Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries) Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge You must keep your International 300 package for at least 30 days

We reserve the right to vary the inclusive minutes andor the countries included within the International 300 package We will publish these changes on our website so please check vodafonecoukbroadband regularly The changes will take effect when posted on the website Further terms and conditions may apply see vodafonecoukbroadband for details

Andorra China Iceland Martinique South Korea

Argentina Croatia India Netherlands Spain

Australia Cyprus Ireland New Zealand Sweden

Austria Czech Republic Israel Poland Taiwan

Azores Denmark Italy Portugal Thailand

Bangladesh France Japan Puerto Rico USA

Belgium Germany Luxembourg Romania

Bulgaria Greece Madeira Singapore

Canada Hong Kong Malaysia Slovakia

Canary Islands Hungary Malta Slovenia

Includes mobile

Evening amp Weekend Calls

We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01 02 03) which you dial directly starting on weekday evenings and throughout the weekend Please see details of our all-inclusive calling periods below If you wish to avoid additional call charges you should re-dial before 60 minutes have passed Standard call charges apply if you exceed the 60 minute call cap

Calling Periods

lsquoDaytimersquo is 7am ndash 7pm Monday to Friday

lsquoEveningrsquo is 7pm ndash 7am Monday to Friday

lsquoWeekendrsquo is all day Saturday and Sunday (midnight Friday ndash midnight Sunday)

VODAFONE BUSINESS PHONE

Vodafone Business Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 14: Vodafone Business Broadband and Phone

14VODAFONE BUSINESS BROADBAND SERVICES

Broadband and Wi-Fi Speeds

Any Vodafone Business Broadband speeds referred to in this Price Plan Guide the Agreement on our Website or any of our other materials are maximum download speeds

Broadband speeds are dependent on all hardware computing and other equipment components meeting certain minimum specifications being fully functional and working at full speed

The range of wireless equipment can vary according to the layout of your business premises Other factors can also impact internet speeds such as distance of your business premises from the network exchange the number of people using the internet the level of use of the internet and other environmental and technological influences

Vodafone Broadband Router

We will provide a Vodafone Broadband router to any new Customers who wish to take our Vodafone Business Broadband Service (subject to successful Vodafone Business Broadband Service availability checks and credit checks) The router cannot be used on any other line or any other service providerrsquos broadband as each router is line specific The router remains the property of Vodafone until the end of the Minimum Term

Content Controls

Content controls allow you to decide which websites your business End Users can access At no extra cost you can protect any device connected to your Vodafone Business Broadband Service via the Vodafone Broadband router The default setting for content controls for your service is set to off You can activate and manage content controls for your Business Broadband Service by accessing your account With Vodafone My Account you can track your mobile costs and manage your account online at vodafonecoukmyvodafone To find out more please see the Vodafone Business Broadband User Guide on vodafonecoukbusinessbroadband or call us on 08080 034 515 free from a landline or mobile or on 191 from a Vodafone mobile

Anti-Virus Software

Our recommended anti-virus software is F-Secure SAFE For further information please visit vodafonecoukbusinessbroadband

Static IP

Single Static IP address is available as a free feature when requested If you require Multiple Static IP addresses it will be charged as an add on feature Only one block is purchasable per Vodafone Business Broadband Service and will replace any single static IP addresses which exists Minimum terms apply For more information please visit vodafonecoukbusinessbroadband

Mobile Wi-Fi Device

Standalone device included with selected packages or available to purchase separately 4GB of UK data is included per month for the first 24 months if this is exceeded our Standard List Price Charges shall apply Terms apply please visit vodafonecoukbusinessbroadband for details

Vodafone Business Broadband Services

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

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Page 15: Vodafone Business Broadband and Phone

15DIRECT DIALLED CALL CHARGES

Call Charges are shown in pence per minute with a charging period determined by the time you are connected to the Network If the price point is published as price per minute then charging is rounded up to the nearest minute Fixed fee Charges are not rounded as these are not based on call duration

Call durations are accurate to the nearest second

A call connection charge per call applies for non-inclusive calls unless otherwise stated (158p on Essentials Tariff and 5p on Premium Tariff)

The rates set out below apply when your inclusive usage has been reached when your Option add-on usage has been reached and also where there is no inclusive all package included

Inclusive calls are subject to a 60-minute maximum duration per call Our Standard List Price shall apply if you exceed the 60-minute maximum duration To continue making inclusive calls simply hang up and redial before the 60 minutes has lapsed

Please be aware of any manufacturer-specific issues which may affect your call Charges (such as your phone manufacturer) For more information please refer to your devicersquos manufacturer documentation

Call Charges to UK Landline and Mobile Numbers

Rates below are for Premium Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound005 pound005

UK Mobile pound005 pound009

0800 0808 0500 Freephone Number

Free Free

Rates below are for Essentials Tariff

Connection Charge

(pence per call)

STANDARD (pence per minute)

Daytime Evening Weekend

UK Landline (numbers beginning with 01 02 03)

pound0158 pound0096

UK Mobile pound0158 pound0108

0800 0808 0500 Freephone Number

Free Free

Direct Dialled Call Charges

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 16: Vodafone Business Broadband and Phone

16CALL CHARGES TO OTHER UK NUMBERS

Access and Service Charges to 08 09 and 118 Numbers

Changes to the Way 08 09 and 118 Calls are Charged

Telephone numbers starting 08 09 and 118 are called service numbers From 1 July 2015 Ofcom (the UK communications regulator) changed the way these numbers are charged These changes are designed to make the cost of calls clearer for you and were communicated through a campaign called UK Calling (please visit ukcallinginfofor further information)

Calls to UK landlines (numbers beginning with 01 02 and 03) are unaffected and will continue to be inclusive during the published periods within this Price Plan Guide

Calls to 084 087 09 and 118 Numbers

From 1 July 2015 the cost of calling these numbers has split into two parts

bull The access charge This is the cost of connecting your call from a Vodafone Business Phone This will be charged at 5p per minute on Premium Tariff and 917p per minute on Essentials Tariff

bull The service charge This is the remainder of the cost of the call

The service charge is decided by the organisation you call who must communicate it clearly

For example if the service charge was 20p per minute the organisation you are calling might say ldquoCalls cost 20p per minute plus your phone companyrsquos access chargerdquo

By adding together our standard access charge and the service charge yoursquoll know exactly how much each call will cost

0800 and 0808 Numbers

Numbers starting 0800 or 0808 will remain free from landlines and also mobile

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 17: Vodafone Business Broadband and Phone

17ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC001 0ppm Service Charge 000 917 000 000 000

SC002 1ppm Service Charge 000 917 083 083 083

SC003 2ppm Service Charge 000 917 167 167 167

SC004 3ppm Service Charge 000 917 250 250 250

SC005 4ppm Service Charge 000 917 333 333 333

SC006 5ppm Service Charge 000 917 417 417 417

SC007 6ppm Service Charge 000 917 500 500 500

SC008 7ppm Service Charge 000 917 583 583 583

SC009 8ppm Service Charge 000 917 667 667 667

SC010 9ppm Service Charge 000 917 750 750 750

SC011 10ppm Service Charge 000 917 833 833 833

SC012 11ppm Service Charge 000 917 917 917 917

SC013 12ppm Service Charge 000 917 1000 1000 1000

SC014 13ppm Service Charge 000 917 1083 1083 1083

SC015 15ppm Service Charge 000 917 1250 1250 1250

SC016 20ppm Service Charge 000 917 1667 1667 1667

SC017 25ppm Service Charge 000 917 2083 2083 2083

SC018 30ppm Service Charge 000 917 2500 2500 2500

SC019 35ppm Service Charge 000 917 2917 2917 2917

SC020 36ppm Service Charge 000 917 3000 3000 3000

SC021 40ppm Service Charge 000 917 3333 3333 3333

SC022 45ppm Service Charge 000 917 3750 3750 3750

SC023 46ppm Service Charge 000 917 3833 3833 3833

SC024 50ppm Service Charge 000 917 4167 4167 4167

SC025 55ppm Service Charge 000 917 4583 4583 4583

SC026 60ppm Service Charge 000 917 5000 5000 5000

SC027 65ppm Service Charge 000 917 5417 5417 5417

SC028 70ppm Service Charge 000 917 5833 5833 5833

SC029 75ppm Service Charge 000 917 6250 6250 6250

SC030 80ppm Service Charge 000 917 6667 6667 6667

SC031 90ppm Service Charge 000 917 7500 7500 7500

SC032 95ppm Service Charge 000 917 7917 7917 7917

SC033 99ppm Service Charge 000 917 8250 8250 8250

SC034 100ppm Service Charge 000 917 8333 8333 8333

SC035 110ppm Service Charge 000 917 9167 9167 9167

SC036 120ppm Service Charge 000 917 10000 10000 10000

SC037 145ppm Service Charge 000 917 12083 12083 12083

SC038 150ppm Service Charge 000 917 12500 12500 12500

SC039 155ppm Service Charge 000 917 12917 12917 12917

SC040 180ppm Service Charge 000 917 15000 15000 15000

SC041 200ppm Service Charge 000 917 16667 16667 16667

SC042 220ppm Service Charge 000 917 18333 18333 18333

SC043 250ppm Service Charge 000 917 20833 20833 20833

SC044 300ppm Service Charge 000 917 25000 25000 25000

SC045 360ppm Service Charge 000 917 30000 30000 30000

SC046 5p Connection Charge 417 917 000 000 000

SC047 10p Connection Charge 833 917 000 000 000

SC048 15p Connection Charge 1250 917 000 000 000

SC049 25p Connection Charge 2083 917 000 000 000

SC050 30p Connection Charge 2500 917 000 000 000

SC051 35p Connection Charge 2917 917 000 000 000

SC052 40p Connection Charge 3333 917 000 000 000

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 18: Vodafone Business Broadband and Phone

18ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

Access and Service Charges to 08 09 and 118 Numbers(Essentials Tariff applicable on Essentials Packages)

ESSENTIALS

Rate Codes Description Connection Charge Access Charge

Service Charge (pence per minute)

Daytime Evening Weekend

SC053 48p Connection Charge 4000 917 000 000 000

SC054 50p Connection Charge 4167 917 000 000 000

SC055 70p Connection Charge 5833 917 000 000 000

SC056 75p Connection Charge 6250 917 000 000 000

SC057 100p Connection Charge 8333 917 000 000 000

SC058 145p Connection Charge 12083 917 000 000 000

SC059 150p Connection Charge 12500 917 000 000 000

SC060 200p Connection Charge 16667 917 000 000 000

SC061 250p Connection Charge 20833 917 000 000 000

SC062 300p Connection Charge 25000 917 000 000 000

SC063 400p Connection Charge 33333 917 000 000 000

SC064 500p Connection Charge 41667 917 000 000 000

SC065 600p Connection Charge 50000 917 000 000 000

SC066 77p Connection Charge + 155ppm Service Charge 6417 917 12917 12917 12917

SC067 80p Connection Charge + 25ppm Service Charge 6667 917 2083 2083 2083

SC068 399p Connection Charge + 139ppm Service Charge 33250 917 11583 11583 11583

SC069 499p Connection Charge + 135ppm Service Charge 41583 917 11250 11250 11250

SC070 550p Connection Charge + 275ppm Service Charge 45833 917 22917 22917 22917

SC071 574p Connection Charge + 299ppm Service Charge 47833 917 24917 24917 24917

SC072 698p Connection Charge + 349ppm Service Charge 58167 917 29083 29083 29083

SC073 250ppm Service Charge 000 917 20833 20833 20833

SC074 5p Connection Charge + 5ppm Service Charge 417 917 417 417 417

SC075 10p Connection Charge + 10ppm Service Charge 833 917 833 833 833

SC076 40p Connection Charge + 40ppm Service Charge 3333 917 3333 3333 3333

SC077 70p Connection Charge + 70ppm Service Charge 5833 917 5833 5833 5833

SC078 150p Connection Charge + 150ppm Service Charge 12500 917 12500 12500 12500

SC079 200p Connection Charge + 200ppm Service Charge 16667 917 16667 16667 16667

SC080 445p Connection Charge + 257ppm Service Charge 37083 917 21417 21417 21417

SC081 0p Connection Charge + 18ppm Service Charge 000 917 1500 1500 1500

SC082 0p Connection Charge + 22ppm Service Charge 000 917 1833 1833 1833

SC083 0p Connection Charge + 350ppm Service Charge 000 917 29167 29167 29167

SC084 250p Connection Charge + 75ppm Service Charge 20833 917 6250 6250 6250

SC085 260p Connection Charge + 99ppm Service Charge 21667 917 8250 8250 8250

SC086 275p Connection Charge + 78ppm Service Charge 22917 917 6500 6500 6500

SC087 898p Connection Charge + 449ppm Service Charge 74833 917 37417 37417 37417

SC088 998p Connection Charge + 499ppm Service Charge 83167 917 41583 41583 41583

SC089 1198p Connection Charge + 599ppm Service Charge 99833 917 49917 49917 49917

SC090 1398p Connection Charge + 699ppm Service Charge 116500 917 58250 58250 58250

SC091 1598p Connection Charge + 799ppm Service Charge 133167 917 66583 66583 66583

SC092 7p Connection Charge + 7ppm Service Charge 583 917 583 583 583

SC093 13p Connection Charge + 13ppm Service Charge 1083 917 1083 1083 1083

SC094 80p Connection Charge + 80ppm Service Charge 6667 917 6667 6667 6667

SC095 100p Connection Charge + 100ppm Service Charge 8333 917 8333 8333 8333

SC096 300p Connection Charge + 300ppm Service Charge 25000 917 25000 25000 25000

SC097 360p Connection Charge + 50ppm Service Charge 30000 917 4167 4167 4167

SC098 360p Connection Charge + 150ppm Service Charge 30000 917 12500 12500 12500

SC099 360p Connection Charge + 200ppm Service Charge 30000 917 16667 16667 16667

SC0100 360p Connection Charge + 360ppm Service Charge 30000 917 30000 30000 30000

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 19: Vodafone Business Broadband and Phone

19ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTSFree 000 000 000 000

Personal Numbering c 1583 1071 620 328

Personal Numbering d 1583 1351 796 796

Personal Numbering e 1583 399 399 399

Personal Numbering f 1583 2425 1617 808

Personal Numbering j 1583 2583 1750 1750

Personal Numbering k 1583 3000 2000 2000

Virtual mobile fw10 1583 958 958 958

Virtual mobile fw12 1583 958 958 958

05 g21 1583 958 958 958

Personal numbering pn1 1583 1667 1667 1667

Personal numbering pn2 1583 4167 4167 4167

Personal numbering pn3 1583 3917 3917 3917

Personal numbering pn4 1583 2083 2083 2083

Personal numbering pn5 1583 1333 1333 1333

Personal numbering pn6 1583 1583 1583 1583

Personal numbering pn7 4250 333 333 333

Personal numbering pn8 1583 1583 1583 1583

Personal numbering pn9 1583 1833 1833 1833

Personal numbering pn10 1583 2750 2750 2750

Personal numbering pn11 1583 4167 4167 4167

Personal numbering pn12 1583 2167 2167 2167

Personal numbering pn13 1583 3083 3083 3083

Personal numbering pn14 1583 2333 2333 2333

Personal Numbering pn15 1583 1000 1000 1000

Personal numbering pn16 1583 1083 1083 1083

Personal Numbering pn17 1583 1167 1167 1167

Personal Numbering pn18 1583 1250 1250 1250

Personal Numbering pn19 1583 750 750 750

Personal numbering pn20 1583 1917 1917 1917

Personal numbering pn21 1583 3250 3250 3250

Personal numbering pn22 1583 833 833 833

Virtual mobile fw1 1583 1292 1292 1292

Virtual mobile fw2 1583 1250 1250 1250

Virtual mobile fw3 1583 1375 1375 1375

Virtual mobile fw4 1583 1333 1333 1333

Virtual mobile fw5 1583 1250 1250 1250

Virtual mobile fw6 1583 1083 1083 1083

Virtual mobile fw7 1583 1042 1042 1042

Virtual mobile fw8 1583 1583 1583 1583

Virtual mobile fw9 1583 833 833 833

Virtual mobile fw11 1583 1083 1083 1083

Paging Services ff10 2167 000 000 000

Paging Services ff3 2083 000 000 000

Paging Services ff8 1500 000 000 000

GBRSNEN 1583 000 000 000

GBRFREFF 000 000 000 000

GBRMOBPAG 1583 1250 1250 1250

IRLNWSSP 2917 000 000 000

Call Charges to Other UK Numbers(Essentials Tariff applicable on Essentials Packages)

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 20: Vodafone Business Broadband and Phone

20ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 1583 10833 13333

Albania 1583 4167 6667

Algeria 1583 4167 6667

American Samoa 1583 13333 13333

Andorra 1583 3333 5833

Angola 1583 8333 10833

Anguilla 1583 5833 8333

Antarctica 1583 13333 13333

Antigua and Barbuda 1583 2083 5000

Argentina 1583 6667 9167

Armenia 1583 7500 10000

Aruba 1583 5833 8333

Ascension Islands 1583 8333 8333

Australia 1583 1250 4167

Austria 1583 2500 5000

Azerbaijan 1583 5000 7500

Bahamas 1583 5833 5833

Bahrain 1583 7500 10000

Bangladesh 1583 2500 5000

Barbados 1583 2500 5000

Belarus 1583 5000 7500

Belgium 1583 1250 4167

Belize 1583 7500 10000

Benin 1583 6667 9167

Bermuda 1583 2083 5000

Bhutan 1583 6667 9167

Bolivia 1583 8333 10833

Bosnia and Herzegovina 1583 4167 6667

Botswana 1583 6667 9167

Brazil 1583 7500 10000

British Virgin Islands 1583 5833 5833

Brunei Darussalam 1583 6667 9167

Bulgaria 1583 4167 6667

Burkina Faso 1583 8333 10833

Burundi 1583 8333 10833

Cambodia 1583 18750 20833

Cameroon 1583 6667 9167

Canada 1583 1250 1250

Cape Verde 1583 8333 10833

Cayman Islands 1583 5833 8333

Central African Republic 1583 12500 12500

Chad 1583 13333 13333

Chile 1583 6667 9167

China 1583 2083 5000

Colombia 1583 8333 10833

Comoros 1583 10833 13333

Congo 1583 10833 13333

Cook Islands 1583 13333 13333

Costa Rica 1583 6667 9167

Croatia 1583 4167 6667

Cuba 1583 10833 13333

Cyprus 1583 2083 5000

International Calls (Essentials Tariff applicable on Essentials Packages)

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 21: Vodafone Business Broadband and Phone

21

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Czech Republic 1583 2500 5000

DR Congo 1583 8333 10833

Denmark 1583 1250 3750

Diego Garcia 1583 16667 16667

Djibouti 1583 8333 10833

Dominica 1583 6667 9167

Dominican Republic 1583 5833 8333

East Timor 1583 18750 20833

Ecuador 1583 8333 10833

Egypt 1583 7500 10000

El Salvador 1583 9167 11667

Equatorial Guinea 1583 10833 13333

Eritrea 1583 9167 11667

Estonia 1583 5000 7500

Ethiopia 1583 9167 11667

Falkland Islands 1583 8333 8333

Faroe Islands 1583 3333 5833

Fiji 1583 8333 10833

Finland 1583 2500 5000

France 1583 1250 3750

French Guiana 1583 10833 13333

French Polynesia 1583 16667 18750

Gabon 1583 6667 9167

Gambia 1583 6667 9167

Georgia 1583 5833 8333

Germany 1583 1250 3750

Ghana 1583 7500 10000

Gibraltar 1583 2083 5000

Greece 1583 1250 3750

Greenland 1583 8333 10833

Grenada 1583 2083 5000

Guadeloupe 1583 7500 10000

Guam 1583 10833 10833

Guantanamo Bay 1583 10833 10833

Guatemala 1583 6667 9167

Guinea 1583 8333 10833

Guyana 1583 9167 11667

Haiti 1583 8333 10833

Honduras 1583 6667 9167

Hong Kong 1583 1250 3750

Hungary 1583 2500 5000

Iceland 1583 3333 6667

India 1583 2500 5000

Indonesia 1583 6667 9167

Iran 1583 9167 11667

Iraq 1583 9167 11667

Ireland (Republic of) 1583 1250 3750

Israel 1583 5000 7500

Italy (Inc Vatican City) 1583 1250 3750

Ivory Coast 1583 9167 11667

International Calls (Essentials Tariff applicable on Essentials Packages)

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 22: Vodafone Business Broadband and Phone

22

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Jamaica 1583 2500 5000

Japan 1583 1250 3333

Jordan 1583 9167 11667

Kazakhstan 1583 6667 9167

Kenya 1583 7500 10000

Kiribati 1583 13333 13333

Kuwait 1583 7500 10000

Kyrgyzstan 1583 6667 9167

Laos 1583 12500 15833

Latvia 1583 5000 7500

Lebanon 1583 9167 11667

Lesotho 1583 6667 9167

Liberia 1583 6667 9167

Libya 1583 4167 6667

Liechtenstein 1583 2083 5000

Lithuania 1583 5000 7500

Luxembourg 1583 2083 5000

Macau 1583 6667 9167

Macedonia 1583 4167 6667

Madagascar 1583 8333 10833

Malawi 1583 6667 9167

Malaysia 1583 4167 6667

Maldives 1583 8333 10833

Mali 1583 8333 10833

Malta 1583 2500 5000

Marshall Islands 1583 13333 13333

Martinique 1583 7500 10000

Mauritania 1583 10833 13333

Mauritius 1583 9167 11667

Mexico 1583 6667 9167

Micronesia 1583 13333 13333

Moldova 1583 5833 8333

Monaco 1583 2917 5833

Mongolia 1583 12500 15833

Montserrat 1583 6667 9167

Morocco 1583 4167 6667

Mozambique 1583 8333 10833

Myanmar 1583 10833 13333

Namibia 1583 6667 9167

Nauru 1583 13333 13333

Nepal 1583 6667 9167

Netherlands 1583 1250 3750

Netherlands Antilles 1583 5833 8333

New Caledonia 1583 16667 16667

New Zealand 1583 2500 5000

Nicaragua 1583 9167 11667

Niger 1583 8333 10833

Nigeria 1583 6667 9167

Norfolk Islands 1583 16667 16667

International Calls (Essentials Tariff applicable on Essentials Packages)

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 23: Vodafone Business Broadband and Phone

23

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

North Cyprus 1583 2083 5000

North Korea 1583 13333 13333

Norway 1583 1250 3750

Oman 1583 7500 10000

Pakistan 1583 2500 5000

Palau 1583 13333 13333

Palestine 1583 5000 7500

Panama 1583 6667 9167

Papua New Guinea 1583 8333 10833

Paraguay 1583 6667 9167

Peru 1583 6667 9167

Philippines 1583 6667 10000

Poland 1583 2500 5000

Portugal 1583 2083 5000

Puerto Rico 1583 5000 5000

Qatar 1583 7500 10000

Reunion 1583 8333 10833

Romania 1583 5000 7500

Russia 1583 5000 7500

Rwanda 1583 8333 8333

San Marino 1583 4167 4167

Sao Tome and Principe 1583 13333 13333

Saudi Arabia 1583 5833 8333

Senegal 1583 9167 11667

Serbia and Montenegro 1583 4167 6667

Seychelles 1583 9167 11667

Sierra Leone 1583 6667 9167

Singapore 1583 1667 4167

Slovakia 1583 2500 5000

Slovenia 1583 4167 6667

Solomon Islands 1583 13333 13333

Somalia 1583 13333 13333

South Africa 1583 5000 7500

South Korea 1583 6667 9167

Spain 1583 1250 3750

Sri Lanka 1583 7500 10000

St Helena 1583 12500 12500

St Kitts and Nevis 1583 5833 8333

St Lucia 1583 2083 5000

St Pierre and Miquelon 1583 5833 5833

St Vincent and The Grenadines 1583 5833 8333

Sudan 1583 6667 9167

Suriname 1583 10833 13333

Swaziland 1583 6667 9167

Sweden 1583 1667 5000

Switzerland 1583 1250 3750

Syria 1583 9167 11667

Taiwan 1583 6667 9167

Tajikistan 1583 8333 10833

Tanzania 1583 6667 9167

International Calls (Essentials Tariff applicable on Essentials Packages)

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 24: Vodafone Business Broadband and Phone

24

ESSENTIALS

Country Call Connection Charge (pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Thailand 1583 6667 10000

Togo 1583 9167 11667

Tokelau 1583 16667 16667

Tonga 1583 12500 12500

Trinidad and Tobago 1583 2083 5000

Tunisia 1583 4167 6667

Turkey 1583 2083 5000

Turkmenistan 1583 7500 10000

Turks and Caicos Islands 1583 6667 9167

Tuvalu 1583 13333 15833

USA 1583 1250 1250

Uganda 1583 6667 9167

Ukraine 1583 5000 7500

United Arab Emirates 1583 5833 8333

Uruguay 1583 6667 9167

US Virgin Islands 1583 5833 5833

Uzbekistan 1583 5833 9167

Vanuatu 1583 13333 13333

Venezuela 1583 6667 9167

Vietnam 1583 12500 15833

Wallis and Futuna Islands 1583 16667 16667

Western Samoa 1583 16667 16667

Yemen 1583 9167 11667

Zambia 1583 6667 9167

Zimbabwe 1583 7500 10000

International Calls (Essentials Tariff applicable on Essentials Packages)

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 25: Vodafone Business Broadband and Phone

25

ESSENTIALS

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 1583 30417

INMSATMM 1583 30417

Inmarsat_Aero 1583 47500

Inmarsat_B 1583 47500

Inmarsat_B_HSD 1583 47500

Inmarsat_BGAN 1583 47500

Inmarsat_BGAN_HSD 1583 30417

Inmarsat_Maritime 1583 30417

Inmarsat_Maritime_HSD 1583 30417

Inmarsat_Mini_M 1583 30417

Inmarsat 1583 30417

Personal_Number 1583 31667

ICO_Global_Comms 1583 31667

Ellipso 1583 31667

Iridium 1583 31667

Globalstar 1583 20833

Other 1583 20833

Emsat 1583 25000

Calls to Satellite Numbers(Essentials Tariff applicable on Essentials Packages)

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 26: Vodafone Business Broadband and Phone

26ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC001 0ppm Service Charge 0 500 0 0 0 ppm only

SC002 1ppm Service Charge 0 500 083 083 083 ppm only

SC003 2ppm Service Charge 0 500 167 167 167 ppm only

SC004 3ppm Service Charge 0 500 250 250 250 ppm only

SC005 4ppm Service Charge 0 500 333 333 333 ppm only

SC006 5ppm Service Charge 0 500 417 417 417 ppm only

SC007 6ppm Service Charge 0 500 500 500 500 ppm only

SC008 7ppm Service Charge 0 500 583 583 583 ppm only

SC009 8ppm Service Charge 0 500 667 667 667 ppm only

SC010 9ppm Service Charge 0 500 750 750 750 ppm only

SC011 10ppm Service Charge 0 500 833 833 833 ppm only

SC012 11ppm Service Charge 0 500 917 917 917 ppm only

SC013 12ppm Service Charge 0 500 1000 1000 1000 ppm only

SC014 13ppm Service Charge 0 500 1083 1083 1083 ppm only

SC015 15ppm Service Charge 0 500 1250 1250 1250 ppm only

SC016 20ppm Service Charge 0 500 1667 1667 1667 ppm only

SC017 25ppm Service Charge 0 500 2083 2083 2083 ppm only

SC018 30ppm Service Charge 0 500 2500 2500 2500 ppm only

SC019 35ppm Service Charge 0 500 2917 2917 2917 ppm only

SC020 36ppm Service Charge 0 500 3000 3000 3000 ppm only

SC021 40ppm Service Charge 0 500 3333 3333 3333 ppm only

SC022 45ppm Service Charge 0 500 3750 3750 3750 ppm only

SC023 46ppm Service Charge 0 500 3833 3833 3833 ppm only

SC024 50ppm Service Charge 0 500 4167 4167 4167 ppm only

SC025 55ppm Service Charge 0 500 4583 4583 4583 ppm only

SC026 60ppm Service Charge 0 500 5000 5000 5000 ppm only

SC027 65ppm Service Charge 0 500 5417 5417 5417 ppm only

SC028 70ppm Service Charge 0 500 5833 5833 5833 ppm only

SC029 75ppm Service Charge 0 500 6250 6250 6250 ppm only

SC030 80ppm Service Charge 0 500 6667 6667 6667 ppm only

SC031 90ppm Service Charge 0 500 7500 7500 7500 ppm only

SC032 95ppm Service Charge 0 500 7917 7917 7917 ppm only

SC033 99ppm Service Charge 0 500 8250 8250 8250 ppm only

SC034 100ppm Service Charge 0 500 8333 8333 8333 ppm only

SC035 110ppm Service Charge 0 500 9167 9167 9167 ppm only

SC036 120ppm Service Charge 0 500 10000 10000 10000 ppm only

SC037 145ppm Service Charge 0 500 12083 12083 12083 ppm only

SC038 150ppm Service Charge 0 500 12500 12500 12500 ppm only

SC039 155ppm Service Charge 0 500 12917 12917 12917 ppm only

SC040 180ppm Service Charge 0 500 15000 15000 15000 ppm only

SC041 200ppm Service Charge 0 500 16667 16667 16667 ppm only

SC042 220ppm Service Charge 0 500 18333 18333 18333 ppm only

SC043 250ppm Service Charge 0 500 20833 20833 20833 ppm only

SC044 300ppm Service Charge 0 500 25000 25000 25000 ppm only

SC045 360ppm Service Charge 0 500 30000 30000 30000 ppm only

SC046 5p Connection Charge 417 500 000 000 000 ppc only

SC047 10p Connection Charge 833 500 000 000 000 ppc only

SC048 15p Connection Charge 1250 500 000 000 000 ppc only

SC049 25p Connection Charge 1667 500 000 000 000 ppc only

SC050 30p Connection Charge 2500 500 000 000 000 ppc only

SC051 35p Connection Charge 2917 500 000 000 000 ppc only

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 27: Vodafone Business Broadband and Phone

27ACCESS AND SERVICE CHARGES TO 08 09 AND 118 NUMBERS

PREMIUM

Rate Codes DescriptionConnection

Charge(pence per call)

Access Charge(pence per

minute)

Service Charge (pence per minute)Charge type

Daytime Evening Weekend

SC052 40p Connection Charge 3333 500 000 000 000 ppc only

SC053 48p Connection Charge 4000 500 000 000 000 ppc only

SC054 50p Connection Charge 4167 500 000 000 000 ppc only

SC055 70p Connection Charge 5833 500 000 000 000 ppc only

SC056 75p Connection Charge 6250 500 000 000 000 ppc only

SC057 100p Connection Charge 8333 500 000 000 000 ppc only

SC058 145p Connection Charge 12083 500 000 000 000 ppc only

SC059 150p Connection Charge 12500 500 000 000 000 ppc only

SC060 200p Connection Charge 16667 500 000 000 000 ppc only

SC061 250p Connection Charge 20833 500 000 000 000 ppc only

SC062 300p Connection Charge 25000 500 000 000 000 ppc only

SC063 400p Connection Charge 33333 500 000 000 000 ppc only

SC064 500p Connection Charge 41667 500 000 000 000 ppc only

SC065 600p Connection Charge 50000 500 000 000 000 ppc only

SC066 77p Connection Charge + 155ppm Service Charge 6417 500 12917 12917 12917 ppc + ppm (both charges

apply from start of call)

SC067 80p Connection Charge + 25ppm Service Charge 6667 500 2083 2083 2083 ppc + ppm (both charges

apply from start of call)

SC068 399p Connection Charge + 139ppm Service Charge 33250 500 11583 11583 11583 ppc + ppm (both charges

apply from start of call)

SC069 499p Connection Charge + 135ppm Service Charge 41583 500 11250 11250 11250 ppc + ppm (both charges

apply from start of call)

SC070 550p Connection Charge + 275ppm Service Charge 45833 500 22917 22917 22917 ppc + ppm (ppm starts

after first 60 seconds)

SC071 574p Connection Charge + 299ppm Service Charge 47833 500 24917 24917 24917 ppc + ppm (ppm starts

after first 60 seconds)

SC072 698p Connection Charge + 349ppm Service Charge 58167 500 29083 29083 29083 ppc + ppm (ppm starts

after first 60 seconds)

SC073 250ppm Service Charge 000 500 20833 20833 20833 ppc + ppm (ppm starts after first 60 seconds)

SC074 5p Connection Charge + 5ppm Service Charge 417 500 417 417 417 ppc + ppm (ppm starts

after first 60 seconds)

SC075 10p Connection Charge + 10ppm Service Charge 833 500 833 833 833 ppc + ppm (ppm starts

after first 60 seconds)

SC076 40p Connection Charge + 40ppm Service Charge 3333 500 3333 3333 3333 ppc + ppm (ppm starts

after first 60 seconds)

SC077 70p Connection Charge + 70ppm Service Charge 5833 500 5833 5833 5833 ppc + ppm (ppm starts

after first 60 seconds)

SC078 150p Connection Charge + 150ppm Service Charge 12500 500 12500 12500 12500 ppc + ppm (ppm starts

after first 60 seconds)

SC079 200p Connection Charge + 200ppm Service Charge 16667 500 16667 16667 16667 ppc + ppm (ppm starts

after first 60 seconds)

SC080 445p Connection Charge + 257ppm Service Charge 37083 500 21417 21417 21417 ppc + ppm (ppm starts

after first 60 seconds)

Access and Service Charges to 08 09 and 118 Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 28: Vodafone Business Broadband and Phone

28CALL CHARGES TO OTHER UK NUMBERS

PREMIUM

Rate CodesCall Connection

Charge(pence per call)

Service Charge (pence per minute)

Daytime Evening Weekend

NTS Free pound000 pound000 000 000

Personal Numbering c 500 pound01071 620 328

Personal Numbering d 500 1351 796 796

Personal Numbering e 500 399 399 399

Personal Numbering f 500 2425 1617 808

Personal Numbering j 500 2583 1750 1750

Personal Numbering k 500 3000 2000 2000

Virtual fw10 500 958 958 958

Virtual fw12 500 958 958 958

05 g21 500 958 958 958

Personal numbering pn1 500 1667 1667 1667

Personal numbering pn2 500 4167 4167 4167

Personal numbering pn3 500 3917 3917 3917

Personal numbering pn4 500 2083 2083 2083

Personal numbering pn5 500 1333 1333 1333

Personal numbering pn6 500 1583 1583 1583

Personal numbering pn7 4300 333 333 333

Personal numbering pn8 500 1583 1583 1583

Personal numbering pn9 500 1833 1833 1833

Personal numbering pn10 500 2750 2750 2750

Personal numbering pn11 500 4167 4167 4167

Personal numbering pn12 500 2167 2167 2167

Personal numbering pn13 500 3083 3083 3083

Personal numbering pn14 500 2333 2333 2333

Personal numbering pn15 500 1000 1000 1000

Personal numbering pn16 500 1083 1083 1083

Personal numbering pn17 500 1167 1167 1167

Personal numbering pn18 500 1250 1250 1250

Personal numbering pn19 500 750 750 750

Personal numbering pn20 500 1917 1917 1917

Personal numbering pn21 500 3250 3250 3250

Personal numbering pn22 500 833 833 833

Virtual mobile FW1 500 1292 1292 1292

Virtual mobile FW2 500 1250 1250 1250

Virtual mobile FW3 500 1375 1375 1375

Virtual mobile FW4 500 1333 1333 1333

Virtual mobile FW5 500 1250 1250 1250

Virtual mobile FW6 500 1083 1083 1083

Virtual mobile FW7 500 1042 1042 1042

Virtual mobile FW8 500 1583 1583 1583

Virtual mobile FW9 500 833 833 833

Virtual mobile FW11 500 1083 1083 1083

Paging Services FF10 2200 000 000 000

Paging Services FF3 2100 000 000 000

Paging Services FF8 1500 000 000 000

Call Charges to Other UK Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 29: Vodafone Business Broadband and Phone

29INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Afghanistan 500 10000 12500

Albania 500 3750 5833

Algeria 500 3750 5833

American Samoa 500 12500 12500

Andorra 500 2917 5000

Angola 500 7500 10000

Anguilla 500 5000 7500

Antarctica 500 12500 12500

Antigua and Barbuda 500 1667 4167

Argentina 500 5833 8333

Armenia 500 6667 9167

Aruba 500 5000 7500

Ascension Islands 500 7500 7500

Australia 500 833 3333

Austria 500 2083 4167

Azerbaijan 500 4167 6667

Bahamas 500 5000 5000

Bahrain 500 6667 9167

Bangladesh 500 2083 4167

Barbados 500 2083 4167

Belarus 500 4167 6667

Belgium 500 833 3333

Belize 500 6667 9167

Benin 500 5833 8333

Bermuda 500 1667 4167

Bhutan 500 5833 8333

Bolivia 500 7500 10000

Bosnia and Herzegovina 500 3750 5833

Botswana 500 5833 8333

Brazil 500 6667 9167

British Virgin Islands 500 5000 5000

Brunei Darussalam 500 5833 8333

Bulgaria 500 3750 5833

Burkina Faso 500 7500 10000

Burundi 500 7500 10000

Canada 500 833 833

Cape Verde 500 7500 10000

Cayman Islands 500 5000 7500

Central African Republic 500 11667 11667

Chad 500 12500 12500

Chile 500 5833 8333

China 500 1667 4167

Colombia 500 7500 10000

Comoros 500 10000 12500

Congo 500 10000 12500

Cook Islands 500 12500 12500

Costa Rica 500 5833 8333

Croatia 500 3750 5833

Cuba 500 10000 12500

Cyprus 500 1667 4167

Czech Republic 500 2083 4167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 30: Vodafone Business Broadband and Phone

30INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

DR Congo 500 7500 10000

Denmark 500 833 3333

Diego Garcia 500 15833 15833

Djibouti 500 7500 10000

Dominica 500 5833 8333

Dominican Republic 500 5000 7500

East Timor 500 18750 20833

Ecuador 500 7500 10000

Egypt 500 6667 9167

El Salvador 500 8333 10833

Equatorial Guinea 500 10000 12500

Eritrea 500 8333 10833

Estonia 500 4167 6667

Ethiopia 500 8333 10833

Falkland Islands 500 7500 7500

Faroe Islands 500 2917 5000

Fiji 500 7500 10000

Finland 500 2083 4167

France 500 833 3333

French Guiana 500 10000 12500

French Polynesia 500 15833 18750

Gabon 500 5833 8333

Gambia 500 5833 8333

Georgia 500 5000 7500

Germany 500 833 3333

Ghana 500 6667 9167

Gibraltar 500 1667 4167

Greece 500 833 3333

Greenland 500 7500 10000

Grenada 500 1667 4167

Guadeloupe 500 6667 9167

Guam 500 10000 10000

Guantanamo Bay 500 10000 10000

Guatemala 500 5833 8333

Guinea 500 7500 10000

Guyana 500 8333 10833

Haiti 500 7500 10000

Honduras 500 5833 8333

Hong Kong 500 833 3333

Hungary 500 2083 4167

Iceland 500 3750 5833

India 500 2083 4167

Indonesia 500 5833 8333

Iran 500 8333 10833

Iraq 500 8333 10833

Ireland (Republic of) 500 833 3333

Israel 500 4167 6667

Italy (Inc Vatican City) 500 833 3333

Ivory Coast 500 8333 10833

Jamaica 500 2083 4167

Japan 500 833 2917

Jordan 500 8333 10833

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 31: Vodafone Business Broadband and Phone

31INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Kazakhstan 500 5833 8333

Kenya 500 6667 9167

Kiribati 500 12500 12500

Kuwait 500 6667 9167

Kyrgyzstan 500 5833 8333

Laos 500 11667 15000

Latvia 500 4167 6667

Lebanon 500 8333 10833

Lesotho 500 5833 8333

Liberia 500 5833 8333

Libya 500 3750 5833

Liechtenstein 500 1667 4167

Lithuania 500 4167 6667

Luxembourg 500 1667 4167

Macau 500 5833 8333

Macedonia 500 3750 5833

Madagascar 500 7500 10000

Malawi 500 5833 8333

Malaysia 500 3750 5833

Maldives 500 7500 10000

Mali 500 7500 10000

Malta 500 2083 4167

Marshall Islands 500 12500 12500

Martinique 500 6667 9167

Mauritania 500 10000 12500

Mauritius 500 8333 10833

Mexico 500 5833 8333

Micronesia 500 12500 12500

Moldova 500 5000 7500

Monaco 500 2500 5000

Mongolia 500 11667 15000

Montserrat 500 5833 8333

Morocco 500 3750 5833

Mozambique 500 7500 10000

Myanmar 500 10000 12500

Namibia 500 5833 8333

Nauru 500 12500 12500

Nepal 500 5833 8333

Netherlands 500 833 3333

Netherlands Antilles 500 5000 7500

New Caledonia 500 15833 15833

New Zealand 500 2083 4167

Nicaragua 500 8333 10833

Niger 500 7500 10000

Nigeria 500 5833 8333

Norfolk Islands 500 15833 15833

North Cyprus 500 1667 4167

North Korea 500 12500 12500

Norway 500 833 3333

Oman 500 6667 9167

Pakistan 500 2083 4167

Palau 500 12500 12500

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 32: Vodafone Business Broadband and Phone

32INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Palestine 500 4167 6667

Panama 500 5833 8333

Papua New Guinea 500 7500 10000

Paraguay 500 5833 8333

Peru 500 5833 8333

Philippines 500 5833 9167

Poland 500 2083 4167

Portugal 500 1667 4167

Puerto Rico 500 4167 4167

Qatar 500 6667 9167

Reunion 500 7500 10000

Romania 500 4167 6667

Russia 500 4167 6667

Rwanda 500 7500 7500

San Marino 500 3750 3750

Sao Tome and Principe 500 12500 12500

Saudi Arabia 500 5000 7500

Senegal 500 8333 10833

Serbia and Montenegro 500 3750 5833

Seychelles 500 8333 10833

Sierra Leone 500 5833 8333

Singapore 500 1250 3750

Slovakia 500 2083 4167

Slovenia 500 3750 5833

Solomon Islands 500 12500 12500

Somalia 500 12500 12500

South Africa 500 4167 6667

South Korea 500 5833 8333

Spain 500 833 3333

Sri Lanka 500 6667 9167

St Helena 500 11667 11667

St Kitts and Nevis 500 5000 7500

St Lucia 500 1667 4167

St Pierre and Miquelon 500 5000 5000

St Vincent and The Grenadines 500 5000 7500

Sudan 500 5833 8333

Suriname 500 10000 12500

Swaziland 500 5833 8333

Sweden 500 1250 4167

Switzerland 500 833 3333

Syria 500 8333 10833

Taiwan 500 5833 8333

Tajikistan 500 7500 10000

Tanzania 500 5833 8333

Thailand 500 5833 9167

Togo 500 8333 10833

Tokelau 500 15833 15833

Tonga 500 11667 11667

Trinidad and Tobago 500 1667 4167

Tunisia 500 3750 5833

Turkey 500 1667 4167

Turkmenistan 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 33: Vodafone Business Broadband and Phone

33INTERNATIONAL CALLS

PREMIUM

CountryCall Connection Charge

(pence per call)

Call Charge (pence per minute) ndash Anytime

Landline Mobile

Turks and Caicos Islands 500 5833 8333

Tuvalu 500 12500 15000

USA 500 833 833

Uganda 500 5833 8333

Ukraine 500 4167 6667

United Arab Emirates 500 5000 7500

Uruguay 500 5833 8333

US Virgin Islands 500 5000 5000

Uzbekistan 500 5833 8333

Vanuatu 500 12500 12500

Venezuela 500 5833 8333

Vietnam 500 11667 15000

Wallis and Futuna Islands 500 15833 15833

Western Samoa 500 15833 15833

Yemen 500 8333 10833

Zambia 500 5833 8333

Zimbabwe 500 6667 9167

International Calls(Premium Tariff applies on Phone only Premium Packages and Business Phone)

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 34: Vodafone Business Broadband and Phone

34CALLS TO SATELLITE NUMBERS amp OPERATOR CONNECTED CALLS

PREMIUM

DestinationCall Connection Charge

(pence per call)Call Charge (pence per

minute) ndash AnytimeSATINMBBSD 500 30417

INMSATMM 500 30417

Inmarsat_Aero 500 47500

Inmarsat_B 500 47500

Inmarsat_B_HSD 500 47500

Inmarsat_BGAN 500 47500

Inmarsat_BGAN_HSD 500 30417

Inmarsat_Maritime 500 30417

Inmarsat_Maritime_HSD 500 30417

Inmarsat_Mini_M 500 30417

Inmarsat 500 30417

Personal_Number 500 31667

ICO_Global_Comms 500 31667

Ellipso 500 31667

Iridium 500 31667

Globalstar 500 20833

Other 500 20833

Emsat 500 25000

PREMIUM

Dial Prefix Operator Type Charge

100 National Free to call Onward call connection charges apply as set out above

155 International Free to call Onward call connection charges apply as set out above

195 Special Assistance 10 free-of-charge calls per day Onward call connection charges apply as set out above

Calls to Satellite Numbers(Premium Tariff applies on Phone only Premium Packages and Business Phone)

Operator Connected Calls (Applies on Premium Tariff )

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804

Page 35: Vodafone Business Broadband and Phone

Copyright copy 2018 Vodafone Limited All rights reserved to Vodafone or third-party licensors and materials may not be used in any way or copied in whole or part without prior written permission of Vodafone Limited Vodafone and the Vodafone logo are trademarks of Vodafone Group Plc or its associated companies

Charges exclude VAT which shall be charged at the standard rate Charges may be subject to change in accordance with the terms of the AgreementOB1

804