Vmobile technical training ( tuesday 1 pm to 3pm )
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Transcript of Vmobile technical training ( tuesday 1 pm to 3pm )
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m-Commerce at its Best
All Access, All for You.
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Registration• Technopreneur/TechnoUser Using Registration
Card thru SMS• Technopreneur/TechnoUser Using Registration
Card via Web• TechnoUser Registration thru iREG• TechnoUser Registration thru RAP
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How To Register Technopreneur/TechnoUser Using Registration Card thru SMS
Step 1• LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name>Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz
Step 2• LX CHGADDR <LXID#> <PIK#> <Complete Address>Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas
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How To Register cont’d.Technopreneur/TechnoUser Using Registration Card via
Web• Log on to www.loadxtreme.ph• Click on the No Account? click here• Fill out the information box• Click “Submit”• “Successfully Created Your Account” then copy your PIK
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Technopreneur/TechnoUser Using Registration Card via Web
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Technopreneur/TechnoUser Using Registration Card via Web cont’d.
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Technopreneur/TechnoUser Using Registration Card via Web cont’d.
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Technopreneur/TechnoUser Using Registration Card via Web cont’d.
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How to Register cont’d.TechnoUser Registration thru iREG• For Technopreneur with 54 series ID number• Thru SMS ONLYLX iREG Technopreneur ID#/PIK#/TechnoUser Cellphone#/Telco/Full
Name/Birth Date/AddressEx. LX iREG 5401237456/123456/09153135252/SMART/Juan dela Cruz/12-15-
1970/1906 Galleria Corp. Center Ortigas
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How To Register cont’d.
TechnoUser Registration thru RAP• For TechnoUser Only• Thru SMS ONLYLX RAP TechnoUser ID#/PIK#/TechnoUser Cellphone #/Telco/Full
Name/Birth Date/AddressEx. LX RAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906
Galleria Corp. Center Ortigas
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How to Access LoadXtreme
Mobile Phone
Web
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Connectivity
How LoadXtreme Works• Using Your Mobile Phone
To: 09215500078
LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00
LX LOAD 5812345678 112233S30X 09285558888
1 New Message fromLoadXtreme
Customer
Telco
Account ID is Valid PIK is Valid LoadWallet Balance is
sufficient
LOADED!
From: LoadXtreme
Your ID Number and PIK
Send to Your Assigned GatewayCustomer Mobile Phone Number
Product Code
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How LoadXtreme Works• Online Loading (www.loadxtreme.ph)
5812345678 ●●●●●●
ID Number
Your PIK (PersonalIdentification Key
09285558888
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Outstanding Features• Real time web reports• Cellphone ACL • Host IP ACL• List TechnoUsers• GRO Earnings• etc...
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Basic SMS CommandsTo Change PIK• LX CHGPIK <LXID#> <PIK#> <New PIK#>LX CHGPIK 5401234567 123456 456789
• Go to www.loadxtreme.phTo Change Cellphone• LX NEWCEL <LXID#> <PIK#> <New CP#> LX NEWCEL 5401234567 123456 09201234567
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Basic SMS Commands cont’d. To Check Balance• LX BAL <LXID#> <PIK#>LX BAL 5401234567 123456
To Change Address• LX CHGADDR <LXID#> <PIK#> <Complete Address>Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center
Ortigas
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Basic SMS Commands cont’d.
To Transfer Loadwallet• LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount>
<TechnoUser ID#> <Technouser Cellphone #>
Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
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Basic SMS Commands cont’d.To Sell Load• LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#Ex: LX LOAD 5431234567 123456 G50x 0915678900
• LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone #Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
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Gateway• Globe 0917-5522615, 09175522616• Smart 09285220815, 09285220772• Sun 09228587514
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How to Replenish LoadWallet• Bank Deposits (Same-day crediting)– No Inter-branch Deposit Charge nationwide except
for Metrobank.
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How to Replenish LoadWallet
• Reload LoadXtreme via SMS Auto-Debit (Same-Day)– Enroll your CA/SA – Send SMS Request– Your enrolled account
will be debited automatically• LX BDODEBIT LX ID#/PIK#/Amount to debitEx. LX BDODEBIT/5401234567/123456/4000
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How to Replenish LoadWallet
• Bills Payment – Same-Banking-Day Credit– ATM, OTC, Auto-Debit and Internet
•
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Smart Money and G-Cash• Same-Day crediting• 1% Pass-on Service Fee
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Basic SMS Commands• Reload CommandLX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Account#/
Date/Time
9am to 12nn----2-4pm 12:01 to 7pm---8-10pm7:01 onwards---11am onwards the next day
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Loadwallet ReplenishmentDelays
• Lack of LX RELOAD notification command• Multiple individual claims• Incomplete or erroneous information• Insufficient amount
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LoadXtreme® System Behavior• 3-error trapping rule• Telco warning notification– LX: Warning. No confirmation from TELCO for G50X to
09152504888 on 09/17/2008 10:15:05. Pls verify receipt of load w/ customer. LOAD restored:74.40
• 30-minutes stale request feature– LX: LOAD command for 09222649222 sent on 09/16/2008
18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
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LoadXtreme System Behavior cont’d.• Circumventing 5-min. Trap -Useful for legitimate multiple requests
LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Prefix>
Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
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Common Problems• Loading delays.
– Telco congestion.– Telco OTA system unavailability or under maintenance.
• Customer ‘non-receipt’ of otherwise successful loading– Check customer number– Have customers check their message Inbox– Have customer check their balance– Have customers restart their cellphones– Check the product code used ( G100, G100x, SBRO100)
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Common Problems cont’d.
• Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO• No reply from system - LXLOAD - LX LAOD - LX RELAOD
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How to Reach Customer Service
• Textcare -09212122191,09236036631,09278538041Format: UID# <space> <Message>
• Ticket Support System• Landline- (02) 311-3000
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Ticket Support System
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Ticket Support System cont’d.
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Thank YouFor Your Time.