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VIVEK KUMAR DWIVEDI

+91 9999 398389vivek.impression@gmail.com

Dear Sir/Madam,

 This letter is to interest in bringing my expertise in Travel Operation & Managementto your organization.

As my enclosed resume indicates, my background includes my dedication of serviceswith past companies with the significance experience in:

• Hotel Bookings (Online and Telephonic)• Package Designing (Itinerary preparation, Designing and rescheduling)• Package Costing (Calculation, cost saving and negotiation)• Ground Handling (Reservations, Handling & transport assistance)• Package Sales (B2B and B2C)

In addition to the above skills, I can also offer your firm:

• Five years of experience in Travel and Tourism Industry.• Familiar with Online search engines like GTA and Versys• Amadeus knowledge for International Airline search.

• Best relation with clients for better business future.

With world events necessitating the highest standards in tourism industry &employee performance, my extensive experience can help meet those needs.

Should you have any questions, I can be reached at the number listed above.

Sincerely,

Vivek Kumar Dwivedi

Encls.

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Multilingual, forward looking, technology and operational professional with an outstandingbackground in client relations for National Desert Travels (Dubai) and working knowledge of the tourism industry. Consistently assumes responsibility to complete work within time andbudget constraints, both independently and in team. Fluent in English and Hindi with basicknowledge of French and Russian. Technically proficient in MS word, Ms excel and Internet.

CAREER ACCOMPLISHMENTS

• Handling queries.

• Queries reply and merging for Business.

• Customers Queries Booking and Confirmation.

• Replying customer with Confirmation voucher and settlement of Payment.

• Arrangements of Transfers and co-ordinate with the drivers

• Coordinating with clients during tour.

• Feedback process

• Filing the customer support advice for future business improvement.

Professional EXPERIENCE

• Indo Asia Holidays, GurgaonSr. Sales Executive – Outbound Division May 2011 till todayKey Role – Update the rate sheets for the branches and travel agents, negotiate withsuppliers,Handing the queries of Travel Agents.

• National Desert Travels, Dubai, UAEOperations Consultant - Groups Nov 2008 - Apr 2011Key Role – Assist to Contracting Manager, Rate Sheet design and sending to travelsuppliers in India, Assistance in Visa to Visa Head, FIT and Group Handling.

In-charge of Transport and OK TO BOARD division in company• Dewan Worldwide Holidays, Mumbai

Sales and Operations Executives Feb 2007 – Nov 2008Key Role – In-charge of Domestic Division of Dewan Worldwide Holidays in Mumbai.

• LIFELINE HOLIDAY HOMES LTD., PuneSales and Operations Executives Jun 2006 - Feb 2007Key Role – Broucher designing and costing of the package, participates in promotionalactivities of the company and assistance in group departures 

EDUCATION

• M.A. (Tourism Administration) from Study Centre for Tourism, A.P.S. University

Rewa (M.P.)

• Bachelor of Science in Physics, Chemistry and Mathematics from Govt. ModelScience College, A.P.S. University Rewa (M.P.)

• HSSC examination passed from Model school Rewa (M.P.) in year 2001, affiliated toBoard of Secondary Education, Bhopal (M.P.)

• High School Certificate examination passed from Model school Rewa (M.P.) in year1999, affiliated to Board of Secondary Education, Bhopal (M.P.)

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TRAINING

Hotel Chaithram As a trainee from 04th July 05 to 03rd August 05(A unit of KTDC Ltd.),Govt. of Kerala undertakingIMPRESSION HOLIDAYS, New Delhi

 Trainee Feb 2006 (3 Months)

Educational ACHIVEMENTS

• Successful group escorting for ACC Cements (North Region) to Thailand

• Certification in South African Module -2 conducted by SA tourism board and Kuoniacademy.

• Certification for Thailand specialist with Tourism Authority of Thailand.

• Dubai Tour Guide License by Department of Tourism, Commerce and Marketing,Dubai

• Achievement Certification in Amadeus.• Dissertation on the topic “Strategy for the Promotion of Tourism in the

Vindhyan Region”.

• Online Travel Destination certificate courses through onlinetraveltraining.com.

• FAM trips for Goa and North east India (Siliguri-Gangtok-Pelling-Kalimpong-Darjeeling-Siliguri)

• Certificate in the Proficiency in Russian Language.

• C- Certificate in National Service Scheme.

• National camp of Integration at Magadh Mahila College campus, Patna University,Patna (Bihar) India

•  Tracking camp at Singrampur, Distt. Jabalpur (M.P.) India

• B- Certificate in National Cadet Core, 3 MP BN NCC Rewa (M.P.) India• Events, organize in school and college annual day functions and other events.

• Lifetime member of Youth Hostels Association of India

PERSONAL PROFILE

Date of Birth - 11th November 1983Father’s Name - Mr. R. R. DwivediMother’s Name - Mrs. Asha DwivediSisters - Mrs. Rashmi Pandey and Ms. AnuradhaMarital Status - Single

DECLARATION

I consider myself familiar with tourism Industry. I am also confident of my ability to work in ateam. I hereby declare that all the information furnished above is true to the best of myknowledge and belief.

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Date: 13-01-2011 Vivek KumarDwivediPlace: Mahipalpur, New Delhi (+91 9999 398389)