VitaLogics Chiropractic Software introduces VitalSigns
-
Upload
nicole-goble-cowley -
Category
Technology
-
view
192 -
download
2
Transcript of VitaLogics Chiropractic Software introduces VitalSigns
![Page 1: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/1.jpg)
VITAL SIGNS
Trouble Shooting: Meaningful Metrics
![Page 2: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/2.jpg)
![Page 3: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/3.jpg)
The Vital Signs SeriesTrouble Shooting: Attraction
![Page 4: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/4.jpg)
4 Pillars:o Internal Calendaro Passive Marketingo External 1o External 2
New Patient Prospect (NPP)Trouble Shooting: Marketing Plan
![Page 5: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/5.jpg)
Internal Marketing Calendar:o Balancedo Themes
o Month Long (Month 1)o Week Long (Month 2)o 1 Day Event (Month 3)
New Patient Prospect (NPP)Trouble Shooting: Marketing Plan
![Page 6: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/6.jpg)
External Marketing Calendar:o Annualo Special Eventso Anchor Events
New Patient Prospect (NPP)Trouble Shooting: Marketing Plan
![Page 7: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/7.jpg)
Outside Marketing Leads (OML)o Frequency of Eventso Consistency of Eventso Quality of Events
New Patients Trouble Shooting: Outside Marketing
![Page 8: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/8.jpg)
Outside Marketing Leads (OML)o Presentation Skillso Messagingo Team and Executiono Scheduling Strategies
New PatientsTrouble Shooting: Outside Marketing
![Page 9: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/9.jpg)
NP Scheduled vs. NP Exams Inside Referrals
o Energyo Scriptingo Commitmento Connection
New Patient Exams (NPE)Trouble Shooting: NP Show Rate
![Page 10: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/10.jpg)
NP Scheduled vs. NP Exams External NP Prospects
o Scheduling Procedureso Commitment: Time and Paymento Call Scriptingo Expectation Thread Videos
New Patient Exams (NPE)Trouble Shooting: NP Show Rate
![Page 11: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/11.jpg)
Energy = MC2o Vision Castingo Training and Equippingo Goal Settingo Recognition and Celebrationo Discipline
New PatientsTrouble Shooting: Referrals
![Page 12: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/12.jpg)
Patient Wait Timeo Goal: 7 – 15 minso Blocked Scheduleo Balanced Scheduleo Schedule Policies
New PatientsTrouble Shooting: Referrals
![Page 13: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/13.jpg)
The Vital Signs SeriesTrouble Shooting: Conversion
![Page 14: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/14.jpg)
“Not Moving Forward After ROF”o Complianceo Confusiono Defiance
New Patient ConversionTrouble Shooting: Non-Starter
![Page 15: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/15.jpg)
Defiance:o Skeptic?o Cynic?
New Patient ConversionTrouble Shooting: Non-Starter
![Page 16: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/16.jpg)
“Attraction is a reflection Of your CERTAINTY.”
![Page 17: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/17.jpg)
o Trust Issueo Agree on the Problem?o Agree on the Goals / Objective?
New Patient ConversionTrouble Shooting: Non-Starter
![Page 18: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/18.jpg)
1. Find out what they want.
2. Show them you can help them get it.
![Page 19: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/19.jpg)
“Drop Off Between Day 1 and Day 2 ”o Serious Prospect?o Insurance Issue?o Logistical Issue?
New Patient ConversionTrouble Shooting: NP Drop-Off
![Page 20: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/20.jpg)
Outside Marketing Lead (Drop Off)o Establish Trusto Scrutinize Day 1o Train as Team
New Patient ConversionTrouble Shooting: NP Drop-Off
![Page 21: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/21.jpg)
Inside Referral (Drop Off)o Insurance Issueo Team Issueo Flow Issueo Leadership Issue
New Patient ConversionTrouble Shooting: NPC Drop-Off
![Page 22: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/22.jpg)
The 20/60/20 Rule
![Page 23: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/23.jpg)
The Vital Signs SeriesTrouble Shooting: Retention
![Page 24: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/24.jpg)
“KEPT VISIT AVERAGE (KVA)”o Patient Commitmento Team’s Ability to Convey Valueo Clear Policies
Patient RetentionTrouble Shooting: COMPLIANCE %
![Page 25: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/25.jpg)
“Compliance is a predictor ofRETENTION.”
![Page 26: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/26.jpg)
“KEPT VISIT AVERAGE (KVA)”
o 87% and + = Growth Zoneo 82% - 86% = Stagnant Zoneo Below 82% = Breakdown Zone
Patient RetentionTrouble Shooting: COMPLIANCE %
![Page 27: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/27.jpg)
o Create Value for Adjustment Rhythmo Written Compliance Policy o 3 Strike Rule o Call on First Missed Visit (!)o Tracking and Alert System
Patient RetentionTrouble Shooting: COMPLIANCE %
![Page 28: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/28.jpg)
They Hire You For:
o Expertiseo Leadershipo Accountability
Patient RetentionTrouble Shooting: COMPLIANCE %
![Page 29: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/29.jpg)
o Drives Better Clinical Outcomeso Drives Practice Growtho Drive Fulfillment for Team and DC
Patient RetentionTrouble Shooting: Patient Visit Average
![Page 30: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/30.jpg)
“Retention is a reflection Of your CLARITY.”
![Page 31: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/31.jpg)
1. Product Confusion2. Table Talk3. Workshop4. Progress Exams and Reports5. Practice Flow6. Expectations and Agreements7. Value Economy
Patient RetentionTrouble Shooting: The Big 7
![Page 32: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/32.jpg)
o Reconversion Starts on Day 1o Re-Exam is Their Report Cardo Expectations and Agreements
Patient RetentionTrouble Shooting: Re-Conversion
![Page 33: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/33.jpg)
o Educateo Adjusto Hold Them Accountable – Lead!
Patient RetentionThe Chiropractor’s Role
![Page 34: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/34.jpg)
This is a Relationship…
o Day 1 = First Dateo Day 2 = Second Dateo Conversion = Engagemento Re-conversion = Marriage
Patient RetentionTrouble Shooting: Re-Conversion
![Page 35: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/35.jpg)
3 Doors to Your Practiceo Front Door = Attraction Issueso Back Door = Conversion Issueso Side Door = Retention Issues
Patient RetentionTrouble Shooting: INACTIVES
![Page 36: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/36.jpg)
Vital Signs Reportso Forensics Reporto Stick Rate Reporto Big 7 Reasons Patients Drop Out
Patient RetentionTrouble Shooting: INACTIVES
![Page 37: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/37.jpg)
1. Product Confusion2. Table Talk3. Workshop4. Progress Exams and Reports5. Practice Flow6. Expectations and Agreements7. Value Economy
Patient RetentionTrouble Shooting: The Big 7
![Page 38: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/38.jpg)
The Vital Signs SeriesTrouble Shooting: Collections
![Page 39: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/39.jpg)
“Collections are the transactional manifestation of the VALUE that
you are delivering.”
![Page 40: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/40.jpg)
“Find The Problem…”o Productivity Issue?o Systems Issue?o Training Issue?o Execution Issue?o Integrity Issue?
CollectionsTrouble Shooting: Practice Revenues
![Page 41: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/41.jpg)
Business Model Issue?o Recommendationso Payment Planso Collection Visit Average
CollectionsTrouble Shooting: Practice Revenues
![Page 42: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/42.jpg)
Collection Visit Average (CVA):
$35 / Visit - $50 / Visit
CollectionsTrouble Shooting: Standards
![Page 43: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/43.jpg)
Collections Per Employee*
$15 K - $17,500** per CA
*Full Time Chiropractic Assistant** Monthly Collections
CollectionsTrouble Shooting: Standards
![Page 44: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/44.jpg)
Collections Per 100 Office Visits (OV)*
$15 K - $17,500 per 100 OV**
* Chiropractic Care Only ** Weekly
CollectionsTrouble Shooting: Standards
![Page 45: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/45.jpg)
Standard: $35 - $50 / Office Visito Pricing / Charges for Serviceso Care Planso Payment Plans
Collection Visit AverageTrouble Shooting: CVA
![Page 46: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/46.jpg)
“You don’t get what you WANTYou get what you INCENTIVIZE.”
![Page 47: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/47.jpg)
o Patientso Teamo Doctor
CollectionsTrouble Shooting: Integrity Breaks
![Page 48: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/48.jpg)
o Cultureo Expectations and Agreementso Policies
CollectionsTrouble Shooting: Integrity Breaks
![Page 49: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/49.jpg)
o Limiting Belief?o Money Blueprint?o Poverty Complex?
CollectionsTrouble Shooting: Integrity Break Doctor
![Page 50: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/50.jpg)
“Focus on Delivering Value...Money Follows Value.”
![Page 51: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/51.jpg)
![Page 52: VitaLogics Chiropractic Software introduces VitalSigns](https://reader035.fdocuments.us/reader035/viewer/2022070519/58f2c2651a28ab10748b45c5/html5/thumbnails/52.jpg)
VITAL SIGNS
Trouble Shooting: Collection Metrics