VisitingSupporterInformation

Manchester City Football Club,Etihad Stadium, Etihad Campus,Manchester, M11 3FFt: +44 (0)161 444 1894e: supporterservices@mcfc.co.ukw: mcfc.co.ukt twitter.com/mcfcF facebook.com/mcfcofficial

1 What time does the stadium open?Turnstiles open 90-minutes prior to kick-off. We advise arrivingno later than 30-minutes before kick-off to prevent any delaysin entering.

Please ensure you take care of your match ticket. We acceptno liability for refused access to the stadium due to creased,bent, folded, stapled, washed or otherwise damaged ordefaced tickets. Any supporter that attempts to use a matchticket that has been cancelled and/or has already been usedby another supporter will not be allowed to enter the stadiumand will be asked to leave the campus.

2 Where are the away seats located?The away seating is located in the South Stand. Please refer toyour ticket for the block number and turnstile entrance to use.See the map overleaf for further information.

3 I have lost my ticket, what can I do?Please contact you club's ticket office, who will contact us toarrange a duplicate ticket that can be collected from us, on theday. Please ensure you have ID with you. The Stadium TicketOffice is located in BT City Square (behind the stage) andcloses 15-minutes after kick-off.

4 Where is the nearest cash machine?There is a cash machine adjacent to the City Store, in BT CitySquare.

5 Are there any age restrictions in the stadium?Children under 5 years may attend home matches free ofcharge, sharing their parent/guardian's seat. Children 5 to 14years must be accompanied by an adult (over 18 years).Children 14 years and above can attend unaccompanied.

6 Where do I collect my tickets?On a matchday, tickets can be collected from the StadiumTicket Office, located in BT City Square (behind the stage).Supporters are strongly advised to collect their tickets at least1 hour before kick off to avoid delays in entering the stadium.The Ticket Office closes 15 minutes after kick off.

7 What are the Supporter Services opening times?The Ticket Office and Supporter Services are open Monday -Saturday, 9am to 5:30pm (closed Sunday and Bank Holidays).On matchdays both will be open until 15 minutes after kick off.

8 Can I book a stadium tour?Yes. Explore our heritage through the unique memorabilia andinteractive self-guided displays. Learn about our globalcommunity and look at the Club’s exciting future. Please notematchday tours are reduced, due to some areas beinginaccessible. For more information or to book, visitmcfc.co.uk/tours.

9 What are the City Store opening times?Monday to Saturday 9.00am - 5.30pm, Sunday and BankHolidays 11am - 5pm and for 1 hour after each home match.

FAQs

No SmokingThe entire Etihad Campus, including roadways, car parks andconcourses, is smoke free. Use of electronic cigarettes is alsoprohibited. We operate a strict no re-admission policy and therewill not be an opportunity to leave and re-enter the Stadium.

Code of ConductWe ask that all supporters remain seated in their designated areaand that they do not block the aisles. Any supporter whoattempts to invade the field of play, at any time, will be ejectedfrom the stadium and may be arrested. This also applies to anysupporters identified to be throwing items on to the field of play orin to the home supporter areas. Manchester City Football Cluboperates a zero tolerance policy on away supporters seated withinhome areas. Any away supporters identified within the homesupporter areas will be ejected from the stadium. We recognisethat most supporters come to the stadium to watch a footballmatch and not to listen to abusive or indecent language from thestands. Discriminatory behaviour which includes, shouting,chanting or actions such as racist, sectarian, homophobic, sexistor anti-disability behaviour is unacceptable.

Access InformationAn induction loop system is available to allow deaf/hard of hearingor blind/partially sighted supporters to enjoy the game, from anyseat they choose. If, for any reason, any supporter who is visuallyimpaired or hearing impaired feels they have more specific seatingrequirements (a certain area, block or row in the away end) theyshould contact their own club’s Disability Liaison Officer who inturn, can liaise with Manchester City Football Club. Every effortwill be made to accommodate such requests, subject toavailability. Visit www.mcfc.co.uk/access for further information

10 How do I know if my ticket purchase is genuine?Tickets for the matches held at the Etihad Stadium must bepurchased from the opposing club only, subject to their qualifyingsales criteria. Tickets purchased through other means may not bevalid. Manchester City Football Club accepts no liability fortickets purchased through unofficial channels. We are unable toprovide you with alternative tickets should you purchase in thismanner, regardless of the price paid. You will be referred to theopposing club at such times as a fraudulent ticket is presentedand we may also refer the details to Greater Manchester Police.

11 Is there food and drink available to purchase at the stadium?Fabulous Fan Fayre, a joint venture with Jamie Oliver's FabulousFeasts and American stadium caterer, Legends Hospitality,provide the food and drink options both inside and outside thestadium. You are unable to bring food and drink in to the stadium.Whilst all supporters are welcome in City Square, the bar area isfor home supporters only. Pubs in the local vicinity of the stadiumare generally used by home supporters however guests arewelcome and the city centre is only just a short walk away.

12 Where can I get a matchday programme?Programmes are available from small cabins around the stadiumas well as from vendors within the stadium.

13 Can I bring luggage to the Etihad Stadium?For security reasons, items larger than A4 in size will not beallowed in to the Etihad Stadium. Appropriate discretion will beused for ladies handbags, baby changing bags, etc. All luggagewill be subject to the standard security checks. Large golfumbrellas are not permitted in the stadium.

14 Do you have a safe standing area?No. We wish to make our matchdays as enjoyable an experienceas possible for all of our supporters and as such, we request thatyou remain in your seat for the match. Supporters who breachthis request may be ejected from the stadium and in some casesface a stadium ban.

15 Can I bring a flag or banner to the match?We are happy for you to bring flags or banners (maximum size is2m x 1m. Flag poles are not allowed nor are flags that portrayoffensive language and/or imagery.

Items that are prohibited in the stadium include:• Flares or pyrotechnics• Knives, weapons (or items considered to be weapons)• Air horns, loud hailers (megaphones) and musical instruments• Golf umbrellas

Supporters will be searched prior to entering the stadium. Thesethorough searches will be carried out by Manchester CityFootball Club Security and search dogs may be present at theturnstiles. Any supporter found with prohibited items in theirpossession may be arrested.

Our comprehensive visiting supporter guide can be found atwww.mcfc.co.uk/visitors

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Getting to theEtihad Stadium

delays. Accessible parking facilities are available in Blue Car ParkH and G which are located just 250 metres from the stadium. TheClub operates a free shuttle service along Joe Mercer Way totransfer supporters who need extra help from the car parks to thestadium.

Residents Parking SchemeA resident parking scheme is in place in the streets around thestadium and this is strictly enforced and identified throughon-street signage. If you park in these areas you will be finedand your vehicle may be clamped or removed. Additionally,pedestrian gates to estates opposite the Etihad Stadium,along Ashton New Road between Darley Street and Grey MareLane, are in operation and are locked at the end of the matchto minimise noise and disruption to local residents. In additionto a fine, if you park in these areas your vehicle is at risk ofbeing locked within an area that you cannot access after theevent. Please respect the local residents and park inauthorised car parks only. Parking at ASDA, adjacent to thestadium, is reserved for store customers only. Penalties will beimposed for misuse of this car park.

By AirManchester International Airport is 11 miles from the EtihadStadium and will take approximately 45-minutes (dependentupon the time of day/traffic).

By CarThe stadium is extremely accessible from all major highways.As you reach Manchester, follow the signs for SportCity. Thepostcode for satellite navigation is: M11 3FF.

ParkingPay on the day car parking is available on site in the Blue CarPark G & H, accessed from Alan Turing Way (Gate 2). Coachparking is available in the Grey Car Park C & D, accessible viaAshton New Road (Gate 7). Parking costs £10 for cars, £20for minibuses and £30 for coaches. Both the coach and carparks will be open 3-hours before kick-off on the day of thematch.All items are left entirely at your own risk. The venue acceptsno liability for the theft, damage or loss to your vehicle or theitems within it. Please note: a ticket check may be carried out upon arrival forall supporters on coaches. Any supporters that do not havetickets will be advised to leave the Etihad Campus. Noalcoholic drinks are allowed on-site and any items found willbe confiscated. Anyone found in possession of alcoholicdrinks, drugs or items that may be used as a weapon may bearrested. Please allow plenty of time to park and get to the stadium. Aroad closure operates after the match to allow pedestrians toleave safely. This will affect all local car parks and will cause

By MetroThe Metrolink runs from Manchester city centre and PiccadillyTrain Station directly to the Etihad Stadium and on towardsDroylsden. There is a frequent service to and from the stadiumon match days, both before and after the match. The EtihadCampus stop drops you directly into the BT City Squarefanzone. Tickets must be purchased before travel – ticketmachines are located on every Metrolink platform. If you aretravelling to Manchester by train, you can usually purchaseyour Metrolink journey with your train ticket. Please note thatboth Holt Town & Velopark stops, (the Metrolink stations oneither side of the Etihad Campus stop), will not be operationalfor at least an hour after each match so we strongly advise youto use the Etihad Campus stop for your return journey. Theconsumption of alcohol is not permitted on Metrolink trams.For information on Metrolink, including pricing, times and routemaps visit: www.metrolink.co.uk

By TrainArrive at Manchester Piccadilly and board the Metrolink, catchthe regular bus service or take a taxi direct to the stadium.

By BusFrequent bus services operate from all directions to thestadium. After each match, a fleet of dedicated buses toManchester city centre will be available on Ashton New Road

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Where are my seats?

which is located to the south end of the stadium. For moreinformation on public transport links within Manchestervisit www.tfgm.com.

By FootThere is a safe, well lit and signposted walking routeavailable from Manchester Piccadilly Train Station. Signagewill direct you along the route. Please follow the ‘City Link’signs. It will take approximately 20-minutes.

Pick up pointsDue to road closures it will not be possible to pick-up fromthe stadium or the roads adjacent to it at the end of thematch. Taxis are unable to enter the Etihad Campus for atleast one hour after the final whistle. Dedicated pick-uppoints will be made available for you to use. Please speakto a steward for directions to these points.

Manchester City is committed to being a good neighbourto the residents of East Manchester. Please respect theirhomes and property by carefully disposing of your rubbish,using the toilets provided on the stadium grounds,adhering to the Residents Parking Scheme in operationand being mindful of minimising noise and disruption asyou leave.

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