Visioning

ITM 734

Fall 2006

Corritore

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Visioning

Goal – to create a vision of how your system will support your users’ work.

* says what the new work practice will be but not how it will be implemented.

What it is: hand-drawn graphical representation of a hi-level story of the personas’ new practice told from users’ point of view

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Concepts

Tell the story of what the new life will be like if you introduce the new system

Grounded brainstorming and story-telling Grounded: walk the data beforehand Brainstorm: within data, present any idea that occurs

without evaluation Story-telling: weave a story of how the personas address

the issues identified to accomplish the tasks from the sequences. Told from perspective of user, builds from one person to the next

Sketch on flipchart Hi-level (widgets)

Generate multiple visions, one at a time No evaluation as generate

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Overall Process

Create 3-4 visions on flipchart Evaluate each vision – ID what works

and doesn’t ( + and - ) Take good parts of each vision,

overcome bad parts, create final consolidated vision

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Create a vision: the roles

The Pen – person drawing the vision Talk to the Pen In service of the team (cannot contribute

and don’t filter) Encourage others to talk Weave ideas into the vision

The Poker – keeps on eye on issues team needs to consider – reminds them in the lulls

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Create a vision

Consolidate the ‘hot ideas’ Vote which to start with Label flipsheet with hot idea Pen asks “who am I and what am I doing” Start from the hot idea

Work out details in Storyboarding, not here Evaluate in later step

Develop a coherent story about the redesigned work Each team member chimes in and builds

Conflicting ideas – written off to Hot Ideas list for later visioning

OK to be too big for first version – can cut down later

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So now what?

End up with 3-4 visions Each represents different focus of the

work, different design directions Treat each vision as a collection of

options (like a database of design ideas for the project)

Synthesize a new solution incorporating the best of each vision Don’t compromise – synthesize!

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Evaluation of visions

For each vision List positive points of all

Reasons it is good, fits the customer work, solves real problems, easy to build

Attach to the vision Negative points of all

Why it would be hard to build or would break customers work practice

Attach to the vision If come up with fixes for the negatives, attach

with post-its for later use (put on post-its and post when done by the negative – don’t discuss)

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Evaluation of visions (cont.)

Look at positives across all visions How combine these into a coherent

whole? Add in fixes for negatives

Create/draw a new consolidated vision Write a narrative of the new vision

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Examples

Pg. 226-7 Holtzblatt et al handout