VISION PRIMARY CARE TRAINING LTD CALENDAR · PDF fileVISION PRIMARY CARE TRAINING LTD Address:...

VISION PRIMARY CARE TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928

Email: [email protected]

www.visionpct.co.uk

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VISION PRIMARY CARE TRAINING LTD – CALENDAR 2018 VERSION 1 – JANUARY 2018

Course content can also be found at www.visionpct.co.uk You can book on line or use the booking form attached at the end of this document. IN HOUSE COURSES – Suggestions for in house training on a half-day basis are: Chaperoning in General Practice Behaviour Modification & Motivational Interviewing for Nurses Customer Care Telephone Skills for Front Line Staff Assertiveness Skills Dealing with Conflict/Difficult People To provide any of the courses for CCGs or Practices as in house training and/or adapt them to your specific needs contact Jane Lee for more information - email [email protected] or ring on 07801 821928.

PRATICE SUPPORT STAFF

COURSE TITLE DATES VENUE

COURSE OUTLINE

COST + VAT

NEW COURSE Snowmed CT Awareness Session 1.30 – 4.30 pm

Thursday 15th February

Bowthorpe Health Centre, Wendene, Norwich NR5 9HA

SNOMED CT stands for ‘Systematised Nomenclature of Medicine Clinical Terms’ and is a system that will replace Read Codes within the NHS. The workshop will give delegates a clear understanding of both transformational and transactional elements of the change, providing an overview of why and how to meet the deadline for all GP practices before 1st April 2018 for both Read V2 and CTV3 to SNOWMED CT. Why the change? What will happen? What does SNOWMED CT look like? Differences between SNOWMED CT and Read Codes; Finding Terms in SNOWMED CT; Preparing for the transition; Action plans.

£130

Data Protection & Record Keeping 1.30 – 4.30 pm

Thursday 12th April

Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ

This half-day workshop is suitable for all staff working in the practice and will enable enable delegates to feel more confident to share patient data safely and within the Law by aiming:

£95

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Tuesday 15th May

New Queen St Surgery, Whittlesey PE7 1AT

• To support the provision of high quality care by promoting the effective and appropriate use of information

• To encourage responsible staff to work closely together, preventing duplication of effort and enabling more efficient use of resources

• To develop support arrangements and provide staff with appropriate tools to enable them to discharge their responsibilities to consistently high standards

• To enable organisations to understand their own performance and manage improvement in a systematic and effective way

Dispensing Basics 1 Day Course 9.30 – 4.00 pm

Tuesday 3rd July


What is your role as a dispenser in general practice? Communicating effectively with patients/team members to minimize mistakes and risks. The Prescription Form - Types of prescription forms, Ensuring the form is completed correctly; What to do when a mistake is spotted; Exemptions and ticking boxes; Collecting the correct fees; Submission for payments; Prescription abbreviations - quiz Repeat Prescribing - what happens in your practice re how a prescription is received? What happens when a patient rings in urgently for a repeat? What happens when a patient needs a review before their next prescription is issued? Patient collections, van services, pharmacy services, care homes etc Understanding the BNF and Drug Tariff – Endorsing

£130




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The Controlled Drugs Register Health & Safety Issues in the Dispensary

Clinical Note Summarising In Primary Care 1.30-4.30 pm

Wednesday 21st February Wednesday 7th March Tuesday 10th April Tuesday 1st May Wednesday 26th September Tuesday 9th October

Howard House Surgery, Felixstowe (FULL) Bowthorpe Health Centre, Wendene, Norwich NR5 9HA Framfield House Surgery, Woodbridge Rd, Woodbridge IP12 4DF New Queen St Surgery, Whittlesey PE7 1AT Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Possibly New Queen St Surgery, Whittlesey - TBC

This practical and interactive workshop has been designed specifically for summarisers within primary care to enable them to understand the purpose and significance of summarising both new patient records and incoming correspondence. The workshop will provide a suggested step by step process for summarising new patient records. Information provided on this course is in accordance with the Good Practice Guidelines for GP electronic patient records V4 (2011). Delegates will have the opportunity to summarise a set of patient notes.

What you need before you start The summarising process The importance of episodicity Use of problems Hints and tips on data entry and correct coding Importance of an accurate summary Records received via GP2GP Quality Assurance and maintenance

£130

Chaperone Training PM 2.00 – 4.30pm Course suitable for in house training. Ask for details.

Tuesday 17th April Tuesday 12th June

Roundwell Medical Centre, Dr Torrens Way, Costessey, Norwich NR5 0GB New Queen St Surgery, Whittlesey, PE7 1AT

Background and context on the use of chaperones Role of the Chaperone Minimising risk Confidentiality/Consent Having a Chaperone Protocol Different patient groups e.g. learning disability/mental illness/ethnicity and other cultural considerations

£95




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Difficulties and outcomes from case studies

Medical Terminology Modules 1 & 2 (2 day courses) 9.30 – 4.00 pm 1 Day Course (this is a shorter version of Modules 1 and 2. It does not cover all that these modules offer)

Wednesday 14th & 21st March Thursday 4th & 11th October Tuesday 16th & 30th October Thursday 22nd February Tuesday 27th March

Mount Farm Surgery, Lawson Place, Bury St Edmunds, Suffolk IP32 7EW New Queen St., Whittlesey PE7 1AT Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Framfield House Surgery, Woodbridge Rd, Woodbridge IP12 4FD Aldborough Surgery, Chapel Lane Aldborough, Norfolk NR11 7NP

Individual exercises, consultant letters, games, quizzes and group work all go to make this highly relevant course informative and interesting. The content includes the digestive, respiratory, cardiovascular, reproductive, endocrine, locomotive, and renal systems as well as abbreviations, signs and symbols, conditions, procedures and investigations.

£155 £95

Medical Terminology Module 3 9.30 – 4.00 pm

Wednesday 2nd May Tuesday 6th November

Mount Farm Surgery, Lawson Place, Bury St Edmunds, Suffolk IP32 7EW New Queen St., Whittlesey PE7 1AT

Medical terminology for the circulatory, lymphatic, nervous systems, eyes and skin with conditions, diseases, procedures and investigations. A mixture of individual exercises and group work with quizzes and games. It is advisable for delegates to have attended modules 1 and 2 first.

£130

Dealing with Conflict/ Difficult People 9.30 – 4.30 pm Shorter course suitable

Tuesday 24th April

New Queen St Surgery, Whittlesey, PE7 1AT

Primary Care Providers are now being judged and measured on how they treat their patients. CQC Essential Standards demand that patients are treated with dignity and respect and those with particular needs are able to access services. Aimed at front line staff this enables them to

£130




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for in house training. Ask for details.

Tuesday 17th July

Venue needed understand the nature of conflict, how it can be managed and greater understanding of their own behaviour and explore the effect it may have on others in meeting patient’s needs in an increasingly demanding environment.

Assertiveness Skills 1.0 – 5.00 pm Shorter course suitable for in house training. Ask for details.

This half-day workshop is suitable for any members of the practice team who wish to improve their assertiveness skills in managing staff, working with colleagues or dealing with patients. At the end of the workshop delegates will: Understand the concepts of assertiveness and how it makes communication more effective Recognise different forms of behaviour (passive, aggressive, assertive) and identify their own dominant behaviour type Adopt techniques to use the right works, tone and body language to behave assertively Communicate confidently when they need to say no, raise an awkward issue,

£100

Telephone Skills for Front Line Staff 2.00 – 4.30pm Suitable for in house training. Ask for details.

Of course we all know how to use the phone! This workshop aims to equip practice staff with strategies for dealing with misunderstandings, frustrations and blame enabling responsibility, reliability and respect. We will be using a mix of tutor input, structured exercises, role play and sharing of delegates’ experience and knowledge, so please be prepared to give your active participation.

£100

Understanding Blood Results & Other Tests for HCAs & Admin Staff 1.30 – 4.30 pm

Friday March 16th Friday May 18th

2 Rivers Medical Practice, 30 Woodbridge Road East Ipswich IP4 5PB Bowthorpe Health Centre, Wendene, Norwich NR5 9HA

Designed to increase staff’s understanding and knowledge of what tests are taken, why and the results that are recorded and given to patients. To provide knowledge about the importance of blood and how and why we retrieve information from it to monitor patients’ health To understand blood cell formation To understand what cells are involved in chemistry and haematology

£100




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Friday 15th June Friday 30th November

New Queen St Surgery Whittlesey PE7 1AT Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ

and the basic range of tests and their meanings of haematology FBC, CRP, RBC WBC, Platelets, lymphocytes and monocytes To understand coagulation, INR, and triglyceride tests To provide knowledge on fasting blood sugar tests, cholesterol, HBA1C and lipids

Successful Supervision of Teams 1 day course 9.30 – 4.00 pm

Thursday 22nd March Wednesday 18th April Wednesday 16th May Thursday 6th September

Framfield House Surgery, Woodbridge Road, Woodbridge IP12 4DF Aldborough Surgery, Chapel Lane Aldborough, Norfolk NR11 7NP Glasswells, Newmarket Road, Bury St Edmunds IP33 3TU New Queen St Surgery, Whittlesey, PE7 1AT

Role and responsibilities of a supervisor Job descriptions – for yourself and your team; Taking a part in appraising your team; the importance of selecting and training a new team member; Developing new skills to do the job more effectively Teams: How does a good team work? How do your own teams compare? Improving your own teams. Motivating and nurturing your team Delegation: You can’t do everything; How, what, why, when to delegate Over and under delegation – the implications Leadership: Achieving the right balance; What do good leaders do? Getting the Best Out of People: Personal experiences; Case Studies; Dealing with poor performance

£130

Customer Care 9.30-4.30 pm Shorter course suitable for in house training. Ask for details.

Primary Care providers are being judged and measured on how they treat patients. Patient satisfaction is constantly monitored as a key measure. CQC Essential Standards demand that patients are treated with dignity and respect and those with Particular needs are able to access services. Aimed at front line staff this course will include:- The concept of customer care within primary health care Managing patient expectations Effective communication face to face and on the telephone

£130




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A ‘can do’ approach to assisting patients and presenting the Practice in a positive manner Listening to our customers and establishing needs Taking ownership of problems and resolving them as early as possible

PRACTICE NURSES & HCAs


COURSE OUTLINE COST + VAT

Behaviour Modification & Motivational Interviewing 1.30 – 4.30 pm This course can be run very successfully in house for the whole nursing team

Health Education and promotion are significant part of the role of PNs and HCAs. This workshop is designed to improve knowledge and skills in behaviour modification and motivational interviewing and look at strategies to facilitate and improve patient outcomes. Topics to be discussed:

• What influences behaviour modification • The Health Belief model • The Change Cycle • Brief interventions • Motivational interviewing

£100

Diabetes Update for HCAs 1.30 – 4.30 pm

Thursday 27th September Tuesday 30th October

New Queen St Surgery, Whittlesey, PE7 1AT Aldborough Surgery, Chapel Lane, Aldborough, Norfolk NR11 7NP

This half day course is being run by Lucy Archer, RN, Dip N, MSc and covers: Anatomy and physiology What is diabetes? Signs and symptoms Risk factors for diabetes Possible complications of diabetes and how these can be prevented

£100




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Monitoring blood glucose

Cardiac Workshop & ECG Recording for HCAs 9.30 – 4.30 pm

Thursday 22nd March


This one-day course is designed to enable HCAs to obtain knowledge and skills in the primary care management of coronary heart disease. The course will cover what CHD is, who is at risk of developing it and the relevant health education. The course will also provide training on ECG recording so that the HCAs understand what it is they are recording and why accurate lead placement is important, as well as how to record the ECG. They will be provided with a competency package in ECG recording to complete in practice under the supervision of a nurse mentor. The course will enable HCAs to support the practice nurses with running their cardiac clinics. Once assessed as competent they will be able to accurately record ECGs and know when they have produced an adequate ECG. Also it will provide the HCAs with health education knowledge and skills that will be transferable to other parts of their role such as BP monitoring and undertaking health checks.

£130

Understanding Blood Results & Other Tests for HCAs & Admin Staff 1.30 – 4.30 pm

Friday March 16th Friday May 18th Friday June 15th

2 Rivers Medical Practice, 30 Woodbridge Road East Ipswich IP4 5PB Bowthorpe Health Centre, Wendene, Norwich NR5 9HA New Queen St Surgery Whittlesey PE7 1AT

Designed to increase staff’s understanding and knowledge of what tests are taken, why and the results that are recorded and given to patients. To provide knowledge about the importance of blood and how and why we retrieve information from it to monitor patients’ health To understand blood cell formation To understand what cells are involved in chemistry and haematology and the basic range of tests and their meanings of haematology FBC, CRP, RBC WBC, Platelets, lymphocytes and monocytes To understand coagulation, INR, and triglyceride tests To provide knowledge on fasting blood sugar tests, cholesterol, HBA1C

£100




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Friday November 30th

Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ

and lipids

Infection Control Course 1.30 – 4.30 pm

Tuesday 22nd May

Hoveton & Wroxham Surgery, Stalham Rd, Hoveton, Norfolk NR12 8DU

Practices are required to put infection control and basic hygiene at the heart of good management and clinical practice. All healthcare workers have a duty of care to their patients and preventing infection forms part of that duty. Within the CQC’s compliance guidance, Essential Standards of Quality and Safety, infection control is a component of safeguarding and safety, Outcome 8: cleanliness and infection control. It is an essential factor in the objective of providing user centric care. The legal aspects relating to infection control How disease is transmitted The importance of hand washing and personal protective equipment Good housekeeping techniques How to deal with needles and other sharps How to Dispose of wastes safely and appropriately

£100

Immunisation and Injection Technique for HCAs – B12 Flu, Pneumonia etc (2 day course) 9.30 – 4.30 pm

Thursdays19th & 26th April


Designed to enable HCAs to obtain the knowledge and skills they need to administer flu, pneumonia and shingles vaccines to adults, nasal flu to children and B12 injections to adults. It consists of 2 study days followed by a period of supervised practice with a nurse mentor. Competency is assessed by a multiple choice/short answer test at the end of the course and a formal competency assessment by the nurse mentor in practice.

£395

Flu, Imms & Vaccs for Children & Adults Update Practice Nurses 9.00 – 1.00 pm

Friday 15th June

The Elms Business Space, 7 The Elms, St Faith’s Rd, Norwich, NR6 7BP

An interactive study session reviewing the theory and practice of routine childhood and adult immunisation and vaccination to cover the core content first, followed by the flu (both adult and child), pneumonia, shingles and pertussis for pregnant women.

£100




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All immunisers are expected to attend annual updates which comply with the HPA Minimum Standards for Immunisation training (2005). The following course content meets these requirements. Suitable as an annual update for those who are regularly immunising or advising on immunisation. Review of: • Current issues in vaccination

• Recent epidemiology of vaccine preventable diseases

• Any relevant/recent changes to the National Immunisation schedule

• Any changes to legislation relevant to vaccination

• Anaphylaxis recognition and management

• Review of current practice and identification of areas for improvement

• Case scenarios for commonly-encountered problems in practice

Discussion and sharing of good practice.

Imms, Vaccs Update for HCAs (half day course) either AM 10.00 – 1.00 OR PM – 1.30 – 4.30

Thursday 7th June

The Elms Business Space, 7 The Elms, St Faith’s Rd, Norwich, NR6 7BP

This course is designed to enable HCAs to update their knowledge and skills in administering flu, pneumonia and shingles vaccines to adults and nasal flu to children. The course content is based on the guidelines ‘National Minimum Standards and Core Curriculum for Immunisation Training of Healthcare Support Workers’ (Public Health England 2015). Course content: An update on influenza, pneumonia and shingles immunisation and

£100




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current policy; Injection administration; Storage and handling of

vaccines; Adverse reactions; Patient Specific Directions; Documentation

and record keeping

Introduction to Immunisation and Vaccinations for PNs (2 Day Course)

Wednesday & Thursday 24th & 25th January

Bowthorpe Health Centre Wendene, Norwich NR5 9HA

The theory and practice of routine childhood and adult immunisation and vaccination: an interactive study day for those new to immunisation. This course meets the HPA Minimum Standards for Immunisation training (2005). Review of: • Aims of immunisation: national policy and schedules

• The immune system and how vaccines work

• Vaccine preventable diseases

• The different types of vaccines used and their composition

• Current issues and controversies regarding immunisation

• Communicating with patients and parents

• Legal aspects of vaccination

• Storage and handling of vaccines

• Correct administration of vaccines

• Anaphylaxis and adverse events

• Documentation, record keeping and reporting

• Strategies for improving uptake rates

• New developments

£395




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• Personal and professional development

This programme is based on the HPA National Minimum Standards for Immunisation Training and Core Curriculum for Immunisation Training, guidance of professional bodies and the Department of Health ‘Immunisation against Infectious Disease’ 2006 (‘Green Book’), PHE update letters and HPA training slides.

All delegates will receive a pre-course workbook. On completion of the course, all delegates will have to undergo a period of supervised practice in their workplace and formal assessment of competency including a multiple choice question paper.

Travel Health Update for Nurses 9.00 am – 1.00 pm

Wednesday 2nd May

Roundwell Medical Centre, Dr Torrens Way, Costessey, Norwich NR5 0GB

This interactive study session, designed for those already undertaking travel health consultations, reviews the theory and practice of travel health risk assessment, travel health advice and vaccination. Review of: • Risk assessment

• Disease awareness

• Travel vaccines

• Travel advice

• Information sources

• Potential problems and how to address them

• Relevant policies and procedures

£100




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• Assessment of and communication with patients patients including the last minute and complex traveller

• Malaria chemoprophylaxis and patient education

• Documentation, record keeping and reporting

• Case studies

On completion of the course, all delegates will have to undergo a period of supervised practice in their workplace and formal assessment of competency.

Minor Illness/Injury for PNs Modules 1 & 2 9.30 – 4.30 pm

Spring An introduction to some off the most common minor illnesses that regularly present in General Practice with reference to current guidelines. The interactive lectures and practical sessions will provide evidence based knowledge and the skills needed to safely assess and manage patients presenting with the most common minor illnesses. Delegates should leave feeling confident to deal with many self-limiting diseases, be able to promote self-care, effectively safety net and identify potential red flags. Module 1:- Communication skills and effective history taking

Anatomy

Common infections that effect the eye, ear, nose, throat and chest

Common musculoskeletal complaints such as sprains and strains

Simple ankle examination using the Ottawa rules

Case studies

Module 2:-

Common ailments that include the: urinary tract, simple gynaecological

problems and bowel complaints

£130 per module




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Communicable diseases incorporating HPA recommendations.

Skin complaints such as rashes, bites and stings

Recognition of the sick child.

Ear Irrigation for PNs and HCAs 9.30 – 4.30 pm

Friday February 2nd Friday 16th February Friday 25th May

Framfield House Surgery, Woodbridge Rd, Woodbridge IP12 4DF Aldborough Surgery, Chapel Lane Aldborough, Norfolk NR11 7NP Roundwell Medical Centre, Dr Torrens Way, Costessey, Norwich NR5 0GB

A better understanding of the problems associated with ear care and how to resolve them. Note: delegates will be required to identify a mentor in their practice to continue with a practical assessment sheet to gain further experience in this field. This course is suitable for HCA’s. Supervised practice in the delegate’s workplace is recommended after this course. Understanding the normal anatomy and function of the ear

Recognise the importance of comprehensive history taking

Recognition of common ear problems in general practice

Understanding safe practice in ear irrigation

Practical otoscopy and ear irrigation

Professional issues involving consent & accountability

Plan supervised practice

£130

Spirometry Update 9.30 – 12.30 pm Spirometry Interpretation For PNs/GPs 1.00 – 2.30 pm

Tuesday 5th June

Hoveton & Wroxham Surgery Stalham Rd, Hoveton, Norfolk

This course aims to deliver a broad assessment of the main issues involved in performing spirometry in primary care, indications for doing spirometry, how to undertake the tests, how to interpret the results and details on quality control and further training. This workshop will equip the delegate to have a better understanding and be able to perform spirometry assessments by a theoretical and practical approach. They will need to complete a competency assessment back at their practice. This session is specifically for those who are new to and/or interpreting spirometry readings and want to ensure they are following good practice.

£100 £30

Wound Care, Suture & Staple Removal for HCAs

Friday 16th March


A study day followed by a period of supervised practice with a nurse mentor. A competency assessment package will be provided.

£130




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9.30 – 4.30 pm Friday 20th April Friday 16th March Thursday 17th May Tuesday 13th November

2 Rivers Medical Practice, 30 Woodbridge Road East Ipswich IP4 5PB New Queen St Surgery, Whittlesey PE7 1AT Venue TBC

Role of the HCA in wound care Anatomy and physiology of the skin. Types of wound. Wound assessment. Wound healing and infection. Non-touch technique. Dressings and application. Removal of sutures and staples. When to refer on to GPN or GP Documentation and record keeping Practical session on removal of sutures and staples

How to Appraise Your Staff 9.30 – 4.30 pm Suitable for Nurse Managers, Practice Managers, Team Leaders Shorter course suitable for in house training. Ask for details.

Tuesday 10th April Tuesday 22nd May Thursday 26th July Tuesday 13th November

Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Framfield House Surgery, Woodbridge Road, Woodbridge IP12 4FD New Queen St Surgery, Whittlesey, PE7 1AT Venue to be confirmed

To understand the relevance of a good appraisal system

To enable delegates to deliver an effective appraisal interview

To enable delegates to handle difficult/challenging appraisals and give

constructive feedback

The benefits and potential problems of appraisals for the individual, team

and practice

Identifying and considering the necessary stages of the appraisal

process

How to set SMART objectives

Case Studies and exercises to practice appraising staff

Sharing experiences – what could we do differently?

£130

PRACTICE MANAGEMENT




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COURSE OUTLINE

COST + VAT

Dealing with Conflict/ Difficult People 9.30 – 4.30 pm Shorter course suitable for in house training. Ask for details.

Tuesday 24th April Tuesday 17th July

New Queen St Surgery, Whittlesey, PE7 1AT Venue TBC

Primary Care Providers are now being judged and measured on how they treat their patients. CQC Essential Standards demand that patients are treated with dignity and respect and those with particular needs are able to access services. This course, aimed at front line staff, enables them to understand and meet patient needs. Participants will be encouraged to develop a greater understanding of their own behaviour and explore the effect it may have on others.

£130

How to Appraise Your Staff 9.30 – 4.30 pm Suitable for Nurse Managers, Practice Managers, Team Leaders Shorter course suitable for in house training. Ask for details.

Tuesday 10th April Tuesday 22nd May Thursday 26th July

Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Framfield House Surgery, Woodbridge Road, Woodbridge IP12 4FD New Queen St Surgery, Whittlesey, PE7 1AT

To understand the relevance of a good appraisal system

To enable delegates to deliver an effective appraisal interview

To enable delegates to handle difficult/challenging appraisals and give

constructive feedback

The benefits and potential problems of appraisals for the individual, team

and practice

Identifying and considering the necessary stages of the appraisal

process

How to set SMART objectives

Case Studies and exercises to practice appraising staff

Sharing experiences – what could we do differently?

£130

Health, Safety and Risk Workshop PM 1.00 – 5.00 pm Suitable for those responsible for Health and Safety in Practice

Thursday 19th April Tuesday 20th November

New Queen St Surgery, Whittlesey, PE7 1AT Venue to be confirmed

Demonstrate an understanding of the legal responsibilities of employers for health and safety at work, including the social, legal and financial consequences of accidents and ill health caused by hazards in the workplace. Identify what they can do to promote a positive safety culture and meet minimum legal requirements.

£100




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Be able to carry out a basic health and safety risk assessment using the HSE’s “5 Steps to Risk Assessment” approach Be aware of all key information and guidance available to assist them in achieving workplace safety.

CQC Workshop 9.00 am – 12 noon

This practical, plain-English workshop will help you to identify any gaps in your current preparation and will help you to focus on the key areas needed to prepare for your inspection. Demonstrate an understanding of the CQC registration and inspection regime, including the possible consequences of non-compliance with the Essential Standards. Identify what they have already done and what they still need to do to prepare for a CQC inspection. Produce a prioritised personal action plan of what they/their practice needs to do to adequately prepare for their CQC inspection. Be aware of all key information and guidance available to assist them in preparing for inspection

£100

Successful Supervision of Teams 1 day course 9.30 – 4.00 pm

Thursday 22nd March Wednesday 18th April Wednesday 16th May Thursday 6th September

Framfield House Surgery, Woodbridge Road, Woodbridge IP12 4DF Aldborough Surgery, Chapel Lane, Aldborough, Norfolk NR11 7NP Glasswells, Newmarket Road, Bury St Edmunds IP33 3TU New Queen St Surgery, Whittlesey, PE7 1AT

Role and responsibilities of a supervisor Job descriptions – for yourself and your team; Taking a part in appraising your team; the importance of selecting and training a new team member; Developing new skills to do the job more effectively Teams: How does a good team work? How do your own teams compare? Improving your own teams. Motivating and nurturing your team Delegation: You can’t do everything; How, what, why, when to delegate Over and under delegation – the implications Leadership: Achieving the right balance; What do good leaders do? Getting the Best Out of People: Personal experiences; Case Studies; Dealing with poor performance

£130


VISION PRIMARY CARE TRAINING LTD Company Reg.No. 08760683

Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: [email protected] www.visionpct.co.uk

VAT Reg. No. 176868055

BOOKING FORM – PLEASE COMPLETE IN BLOCK CAPITALS NAME …………………………………………………………………….. JOB TITLE ……………………………………………………………….. MANAGER’S NAME ……………………………………………………... MANAGER’S EMAIL ADDRESS ……………………………………….. PRACTICE STAMP/ADDRESS CONTACT TELEPHONE NUMBER ………………………………………………………………………….. EMAIL: (please ensure that the email address of the delegate attending is entered below as all joining instructions are sent via email) …………………………………………………………………………………………………………………….. Course information will always be sent out via email 2-3 weeks prior to the course commencing.

COURSE TITLE DATE(S)

FEE £ +VAT £ TOTAL £

If you wish to pay by BACS please make sure I have the email details of your Practice Manager to send the invoice to. BACS details are included on the invoice. OR Send one booking form per person together with a cheque made payable to Vision Primary Care Training Ltd to the address below. You may email us at [email protected] to reserve your place. NB – All cancellations must be in writing. You may, however, send another colleague. Places cancelled 10 days prior to the commencement of the course will be charged at 75% of the total fee.



VISION PRIMARY CARE TRAINING LTD CALENDAR · PDF fileVISION PRIMARY CARE TRAINING LTD Address:...

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