VISION MANAGEMENT SOLUTION - NCR
Transcript of VISION MANAGEMENT SOLUTION - NCR
NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions
VISION MANAGEMENT SOLUTION
Ahmad MuradSenior Global Pre Sales Consultant
Launched Gasper4
Windows basedPlatform, launched
Command Manager
Launched Gasper Vantage
Introduced Browser
Workstation, Cash Monitor
NCR Corp. acquires Gasper
Corp.
Launched APTRA Vision
New UI, Interactive Dashboard, Inventory Mgmt, Unified Agent, software distribution
Launched APTRA ExchangeEJ Retrieval, simple SW distribution
Gasper Corp. founded
LaunchedAutoMon
1983 1991
LaunchedGasper Manager
Introduced Transaction
Monitor, direct ATM monitoring & management
1995 1997 2012201020062001
Integrated Channel
ManagementOptiCash
2011 2014 20151994 1999 2016
Introduced AutoVoice
Dispatch
Introduced Reconciliation
Introduced Pulse
BankingMobile App
Introduced BI Reporting
Established partnership with INETCO Systems Ltd.
1986
Introduced Trouble
Ticketing, Mgmt.
Reports, User Workstations
LaunchedTM-Monitor
Introduced Health Alerts, Chronic Event
Detection, Use of switch/host
based status pass-through
2017
Launch of Vision
Management Solution
A History of Management Leadership
Integrated Management Platform
Work smarter, not
harder.
NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions
4
Designed with productivity in mind by maximizing the main
working area and empowering the user by brining more data to the
forefront.
Collect
Key Solution Values
Collect M&M Automate Control Inform
M&M : Measure and Monitor
Collect ATM data : Unified Agent
XFS ATM
Windows
Platform
Application
XF
SW
MI
Web Services (+ SNMP(*))
Multivendor (WMI, XFS & "Vendor specific" considerations)
PC Core, HW and SW
Remote Commands (XML Scripts)
File Transfer (Log, Journal, SW updates,…)
EJ Management
Cash Levels from XFS
Extendable Monitoring Interface
Web S
erv
ices
Vision Management
UnifiedAgent
Vision Inventory ManagementCollected Data
Software Operating System Windows Hotfixes & Patches SW Applications Management Agent Feature
Hardware Financial Devices (CDM, CIM Logical and
Physical Cassettes information) XFS Components
PC Core Processor Bios Hard Disks – Logical/Physical RAM Network Adaptors Ports (Serial, USB controllers) Etc…
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Collect Transaction DataWhere does Transaction Data Come From?
Unlike most data inputs for Vision, data for Vision TM does not come directly from the Terminal via the Unified Agent. The transaction data collected usually is provided via one of the following paths:
• Host data aggregated by the Gasper Universal Transaction Collector (green)• Host data aggregated by a host agent (yellow)• Host data sniffing by NCR’s Partner application Inetco Insight™ (blue)
Collect
Key Solution Values
Collect M&M Automate Control Inform
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Component Level
Monitoring
Component-level monitoring allows Vision to consider component status’ of a device during incident priority ranking.
The highest-priority incident is identified as the one with the highest component level value.
Real-time cash level awareness
Interactive Cash Status Maps
• Provides real-time view of each cassette’s volume by denomination and total currency value so you know when you need to take action
• Status icon colors will change based on user defined cash thresholds giving you ultimate control over your consumer experience
Cash Level Thresholding
S M T W Th F SCashLevel
3500
3000
2500
2000
1500
1000
500
0
When the ATM’s cash level falls below this point, the Cash Level Monitoring Module creates a Low Cash Alert Status Code message.
When the ATM’s cash level falls below this point, the Cash Level Monitoring Module creates a Low Cash Warning Status Code message.
Low CashAlert Threshold
Low CashWarning Threshold
Cash Level (Tracked Hourly)
The Cash Level Monitoring Module then sends these events into the Incident Management Module (internally) for any automated “workflow” to be applied (just as with HW events)
Incident ManagementAutomation to maximize availability and reduce costs
ATM Availability
Dispatch Response Clear
Start Acknowledge ArriveNotify End
Service Provider
Total Resolution Time
Create Help Desk capacity by automating service dispatch
Increase reliability by enforcing acknowledgement of dispatch
Modify standard availability reports to consider unique
availability break-out
Optimize problem recognition and ticket creation to drive quality
dispatch decisions
Automate escalations when service provider response commitments are not met
Implement process of measuring and reporting on service provider
response and repair times
Collect
Key Solution Values
Collect M&M Automate Control Inform
Vision Incident ManagementHow does it work?
Error
Status Code
1.- incident
Message (Terminal Id, Status Code, Date, Time, ….) Status Code Table
(Defined for the Terminal)+
Status Code
Action Code
VISION IM Server
“Dispatch Workflow”(Defined for the
Terminal)
New Ticket
2.- Dispatch
3.- Acknowledge(Ack) 4.- Estimated Time
of Arrival
5.- Arrive
CloseTicket
6.- Close
Contact
Dispatch Protocol: Email, IXO, NCR Electronic Dispatch
In ServiceOut of ServiceNeeds AttentionLost CommsIn Replenishment…
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Automated workflow
Receipt Printer Fault
Dispatch to BRANCH 1
Contact
Has BRANCH1 Contact
ARRIVED <30 MINS?
Has the faultbeen cleared?
Has fault been OPEN > 2 Hours ?
Has the faultbeen cleared?
Has the faultbeen cleared?
Has fault been OPEN > 3 Hours ?
Has fault been OPEN > 4 Hours ?
ESCALATE to BRANCH2 contact
ESCALATE to BANK SERVICE TEAM
contact
ESCALATE to ENGINEERING TEAM contact
HELP DESK to deal with MANUALLY
END
YES YES YES
YES YES YES
YES
NO
NO NO NO
Automated
SLM
FLM
COM
CASH
Security
Commands
Escalations
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Incident Details – List View
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Today’s reconciliation processManual, risky and inefficient
Manual
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NCR Reconciliation
NCR Reconciliation combines multiple data sources, converts them to like formats, matches and compares transactions, and provides
visibility to unreconciled cash balances and mismatched transactions
Collect
Key Solution Values
Collect M&M Automate Control Inform
Control device integrity via SWD
Flexible Intuitive Package Management Remote Operations & Control
Comprehensive Job Management & Reporting
• View customer facing ATM screens after software update
• Remotely browse ATM file system and download ATM files or directories
• Remote restart
• Remote Command Execution
• Place ATM in and out of service; able or disable services on the ATM
• Remote ATM Screen capture
• Remote Service & Task Management
21 NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions
Control Your ATMs Remotely
File Explorer
Remote Commands Services Control
Event Viewer Remote Screenshots
And More ..
Registry Retrieval
Remote Task Manager
Collect
Key Solution Values
Collect M&M Automate Control Inform
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Inform: KPIs, Dashboard, Mobile access
Inform: Business Intelligence
Standard Reports Customized Dashboards
Ad-Hoc Reporting Tool Data Integration
Availability Analysis Network availability and trends by groups of ATMsFault Breakdown AnalysisTypes of problems and repetitive faultsService Vendor Evaluation Analysis
Key Solution Values
Collect M&M Automate Control Inform
Holistic Awareness of your Network Faster Solution and lower MTTR
Reduced Monitoring Efforts - Automation Increased E-Machines Availbility
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Selling Vision: Partner ValueRealize lower service organization costs, Consumers realize higher availability
• Real-time alerts enable faster, more efficient service—improved SLA adherence
• Automated remote commands reduce technician dispatches—lowers cost of service
Creates strategic relationship with your end Consumers,Gain a competitive advantage
• Product stickiness drives future revenue opportunities in service, upgrades and consultancy
• Provide strategic thought leadership beyond device performance with key business analytics
Strong value proposition and winning solution
• Proven, best in class, multi-vendor incident management solution
• Allows consumers to focus on their core business
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Partner Managed Service model
Why should Partners take this approach?Partners will . . .
…gain Incident Management efficiency and meet customer SLA’s at a lower cost, while expanding their service offerings
portfolio.
…attract new customers with unparalleled service capabilities and offerings while generating additional
revenue.
…use actionable analytics to develop prescriptive SLA’s for high value ATMs vs.
low traffic ATMs
Customer Success
Efficiency
Expanded Offerings
NCR is the global market leader in ATM channel management solutions
15 of the top 20 North American Financial Institutions utilize an NCR channel management solution
Vision is a proven management solution for high volume deployments
Consistent, uninterrupted service for your customers
Synergistic and strategic value with other Vision platform opportunities
NCR is the ATM business market expert and the Vision platform was built just for it
Vision Management Solution
Why NCR?
Analytics to ActionRobust reporting tool with dashboard KPIs
Future ProofingExtensive roadmap to support a single,
comprehensive management solution
Low RiskQuickly identify bottlenecks and potential
negative customer experiences
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