Vishal Shinde Resume 2
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Vishal. R. Shinde [email protected] Contact Number:-9867376090 Aiming for challenging assignments in Service Management/Client servicing/Account Management (services)/Project Management with an Organization of repute. PROFILE SUMMARY & COMPETENCY A competent professional with nearly 6 years & 3 months experience entailing nearly 2 years & 3 months in Account management, Client servicing & Project Management in Healthcare software industry and 4 years in BPO industry of handling non-technical process operations. Completed Graduation in BSC(IT) Mumbai University-Year2008. Account Management and Client Servicing:-Worked as a primary contact for the accounts assigned. Manage day to day after-sales support operations for assigned accounts. Resolve all queries of client with help of technical & other respective departments. Project Management:-Handle new implementation project request from the start- to-end, Scope, Requirement gathering, overall budget, forecasting. Work in co- ordination with implementation team to deliver the end result on time. Make sure all tasks completed as per the schedules and defined time period. Escalation Handling:-Handle escalations through calls & emails. Make sure the clients request is handled with high priority. Expedite the request to appropriate department. Follow up with client to give them update on status of their request. Change Management Request:-Handle major changes such as server upgrade, database changes, any type of customization etc. Work in co-ordination with technical team to complete the tasks. Customer Service:-Worked as Customer Service Associate & Sr. Customer Service Associate for Domestic & International Operations Process. ORGANISATIONAL EXPERIENCE Strategic Account Manager-Eclinicalworks Pvt Ltd(Jan12 to Apr14) Firstsource Pvt Ltd(Aug09 to Jan12) Processes:-Airtel DTH, Vodafone UK Customer service & Home insurance for Loyds TSB.
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Transcript of Vishal Shinde Resume 2
Vishal. R. Shinde
Contact Number:-9867376090
Aiming for challenging assignments in Service Management/Client servicing/Account Management (services)/Project Management with an Organization of repute.
PROFILE SUMMARY & COMPETENCY
A competent professional with nearly 6 years & 3 months experience entailing nearly 2 years & 3 months in Account management, Client servicing & Project Management in Healthcare software industry and 4 years in BPO industry of handling non-technical process operations.
Completed Graduation in BSC(IT) Mumbai University-Year2008. Account Management and Client Servicing:-Worked as a primary contact for the
accounts assigned. Manage day to day after-sales support operations for assigned accounts. Resolve all queries of client with help of technical & other respective departments.
Project Management:-Handle new implementation project request from the start-to-end, Scope, Requirement gathering, overall budget, forecasting. Work in co-ordination with implementation team to deliver the end result on time. Make sure all tasks completed as per the schedules and defined time period.
Escalation Handling:-Handle escalations through calls & emails. Make sure the clients request is handled with high priority. Expedite the request to appropriate department. Follow up with client to give them update on status of their request.
Change Management Request:-Handle major changes such as server upgrade, database changes, any type of customization etc. Work in co-ordination with technical team to complete the tasks.
Customer Service:-Worked as Customer Service Associate & Sr. Customer Service Associate for Domestic & International Operations Process.
ORGANISATIONAL EXPERIENCE Strategic Account Manager-Eclinicalworks Pvt Ltd(Jan12 to Apr14)
Firstsource Pvt Ltd(Aug09 to Jan12) Processes:-Airtel DTH, Vodafone UK Customer service & Home insurance for Loyds TSB.
EDUCATIONAL DETAILS BSC(Information Technology) from Mumbai University in 2008. Engineering Diploma in Industrial Electronics from Mumbai University in 2005.
IT SKILLS Computer basics & Email, Internet Applications. Knowledge of SQL, Visual Basic. Knowledge of ITIL Processes. Knowledge of SDLC processes
PERSONAL DETAILS
Date of Birth: - 10th Sep 1983.
Address: - Flat no 6, Gurudatta society, Dahanukar wadi,
Bandarpakhadi road, Kandivali (W),
Landmark- near MG road & Link Road Junction.
Mumbai-400067.
Languages Known:- English, Hindi, Marathi.
