Visa Infinite

Price Protection

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Table of Contents

Section A. Introduction

A.1. About this Guide ............................................................................................................ 03

A.2. Visa Infinite .................................................................................................................... 03

A.3. Definitions of the Benefits Described in this Guide ....................................................... 04

A.4. General Provisions of the Program ................................................................................ 05

Section B. Price Protection

B.1. General Aspect .............................................................................................................. 06

B.2. Price Protection .............................................................................................................. 06

General Exclusions to Benefits in Section B. ........................................................................ 13

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Section A. Introduction

A.1 About this Guide

This document is intended to be used as a guide for quick reference on the Price Protection

offered to the Visa Infinite Cardholders and their beneficiaries, as defined below.

Here, the cardholder will find information on Price Protection and its coverage offered to

protect purchases and Visa Infinite cardholders.

The full version of the insurance policy (SUSEP Process No. 08737100109690000043),

executed between Visa International Service Association (“Visa”) and AIG Seguros Brasil

S/A, CNPJ/MF No 33.040.981/0001-50 (SUSEP code 15414.002921/2009-69 – Purchase

Protection). Visa acts as merely the policyholder in the insurance agreement and acts before

AIG Seguros Brasil S/A on behalf of the insureds, having no obligation to make any

payments in their favor. The registration of the insurance policy referred to in this guide with

SUSEP does not imply, by the local authority, inducement or recommendation to its

commercialization.

Enjoy reading and refer to this guide

whenever you have any doubts about Price

Protection offered by your Visa Infinite Card.

Below you will find some information about

this product.

If you want information about other

benefits provided by Visa Infinite Card, visit the page www.visa.com.br/visainfinite.

A.2. Visa Infinite Visa Infinite is Visa’s most complete and exclusive card, developed for special customers. It

is intended for affluent consumers who are frequently travelling abroad and require the full

availability of services, insurance and credit.

Visa Infinite offers the inclusion of all the benefits Visa offers.

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The Visa Infinite Card is accepted in more than 30 million merchants, in 150 countries and

territories, and can be used to withdraw cash in local currency in more than one million

ATMs.

For more information on the benefits provided by your Visa Infinite Card, please access

www.visa.com.br/visainfinite, or contact by phone the following numbers through toll free:

0800-891-3679 (Brazil), 1-800-396-9665 (USA and Canada)1, or collect calls: 1-303-967-

1098 (other countries)1e2

. 1 For calls made by mobile phone, all roaming charges are user responsibility.

2 Collect call through an international operator.

A.3. Definitions of the Benefits described in this Guide*

(* = specific restrictions may apply. Please refer to the specific section of the benefit in

question)

BENEFICIARIES: The Visa Infinite CARDHOLDER, his/her spouse and children

considered ECONOMICALLY DEPENDENT, minor of 23 years of age, subject to the

provisions of applicable laws.

CUSTOMER SERVICE: Communication channel and available facilities (equipment,

systems and staff) which purpose is to make the interface between Visa and customers. It can

be accessed through the following telephone numbers: 0800-891-3679 (Brazil), 1-800-396-

9665 (USA and Canada)1, or collect calls: 1-303-967-1098 (other countries)

1e2.

1 For calls made by mobile phone, all roaming charges are user responsibility.

2 Collect call through an international operator.

INSURANCE COMPANY: AIG Seguros Brasil S/A, CNPJ/MF No. 33.040.981/0001-50.

INSURED: An active CARDHOLDER, his/her spouse and unmarried dependent children

under age 23, under the benefits provided for in Section B.

SPOUSE: person related to the CARDHOLDER by marriage or common-law marriage

(união estável), under the applicable laws in force.

ECONOMIC DEPENDENTS: CARDHOLDER’s single children and under 23 years old

who cumulatively: (a) reside with the CARDHOLDER or are under his/her responsibility; and

(b) are financially supported by the CARDHOLDER. This definition includes the

CARDHOLDER’s stepchildren.

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CLAIM FORM: document to be supplied by CUSTOMER SERVICE, upon notification of

an incident or request for benefit, which must be filled out and returned together with the

required documents within the deadlines for each of the benefits presented.

CARDHOLDER: individual who holds an active and valid Visa Infinite Card, issued in its

name in Brazil, as holder or additional holder.

A.4. GENERAL PROVISIONS OF THE PROGRAM

HOW DO I SUBMIT A REQUEST?

The CARDHOLDER, the one designated by the CARDHOLDER or the CARDHOLDER’s

representative, as applicable, should contact the CUSTOMER SERVICE immediately but, in

any case, within the time limit established for each of the benefits provided, even if not yet in

possession of the documents that will support the CLAIM FORM. Delayed communication

may result in the loss of benefit.

The CUSTOMER SERVICE’s operator will answer any of the CARDHOLDER’s questions

and send a CLAIM FORM.

Upon receiving the CLAIM FORM, the CARDHOLDER, the one designated by the

CARDHOLDER or the CARDHOLDER’s representative, as applicable, must fill out the

form and return it along with the required documentation required for each offered benefit.

These documents must be submitted up to 90 days (depending on the program) from the

initial contact with the CUSTOMER SERVICE to the addresses below:

Claims Administrator: Visa Card Benefits Administration (VCBA)

Maipú 255- Piso 17

C1084 ABE, Buenos Aires, Argentina

LOSS OF BENEFITS

The INSUREDS shall use their best efforts to avoid or reduce any loss or damage to the

insured property under this program.

INSUREDS/BENEFICIARIES will lose their right to the benefits and payment of any

compensation under the terms of this program if they make any claim they know to be false or

fraudulent in any respect.

CONVERTING AMOUNTS INTO FOREIGN CURRENCY

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The foreign currency amounts mentioned in this guide will be converted into Brazilian reais

based on foreign currency’s sale rate (PTAX 800) published by the Central Bank of Brazil at

the day the credit card cycle is closed for the month after the incident occur and is reflect in

the Account statement. In the event this information is not available, the FX rate to be used

will be the one from the day before the payment of the claim.

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Section B. Price Protection

B.1. General Aspects This guide contains a summary of the insurance policy executed between Visa and the

INSURANCE COMPANY with respect to the insurance coverage offered to

CARDHOLDERS.

In case of discrepancies between this guide and the policy, the provisions established in

the accepted policy and in full force in the jurisdiction in which your Visa Infinite Card

was issued will always prevail. In Brazil, the insurance coverage is offered by AIG

Seguros Brasil S/A.

Should VISA cancel or refuse to renew any of the insurance coverage offered to

CARDHOLDERS, the financial institution that issued the Visa Infinite Card will notify the

CARDHOLDERS at least 60 days in advance. Should the INSURANCE COMPANY not

renew or cancel any of the coverage provided, CARDHOLDERS will be notified at least 60

days before the expiration of the policy. In the event that a substantially similar coverage

comes into force, with no interruptions whatsoever, the notification will not be required.

When applicable, the INSURANCE COMPANY will reimburse the INSURED directly, once

the process has been completed. No payment will be made until CUSTOMER SERVICE has

received all required documentation.

If a payment is made, the INSURANCE COMPANY will have the right to be reimbursed for

the amounts paid to other parties or persons.

Any party or person to whom the INSURANCE COMPANY has made a payment must

transfer to it of its/his/her rights to credit that said party or person might have against any

other party or person in connection with the portion of the compensation paid by the

INSURANCE COMPANY. Said party or person must make all necessary efforts to preserve

these rights and refrain from performing any act that may harm them.

B.2. Price Protection

Introduction

WE RECOMMEND THAT YOU READ “SECTION A. INTRODUCTION" ABOVE BEFORE

READING THE ITEM BELOW. IN PARTICULAR, THE READING OF ITEM "A.3.

DEFINITIONS FOR THE BENEFITS DESCRIBED IN THIS GUIDE" AND ITEM "A.4.

GENERAL PROVISIONS OF THE PROGRAM" IS FUNDAMENTAL FOR THE

UNDERSTANDING OF THE CONCEPTS USED HEREINBELOW, AS WELL AS FOR

KNOWLEDGE OF THE EXCLUSIONS THAT APPLY TO THIS BENEFIT.

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Visa Price Protection helps you get the best possible price for most purchases you pay for with a Visa

Infinite Card. Simply pay for the entire cost of the product with a Visa Infinite Card and, if within 30

days of the date you purchased the product you see either a print advertisement or non-auction internet

advertisement for the same product (same manufacturer, model number and model year) for a lower

price and in the same country* in which you bought your product with a Visa Infinite Card, you will

be refunded the difference, up to US$250 per item (up to a maximum of US$1.000 per

CARDHOLDER ACCOUNT per twelve-month period). A maximum of 4 claims on any one type of

item may be submitted per CARDHOLDER per twelve-month period. To qualify for Visa Price

Protection, the advertisements must be published or posted after the date you purchased your product

with a Visa Infinite Card. Coverage automatically ends 30 days after the purchase date of the product.

No registration is necessary.

To qualify for a reimbursement, the Cardholder must notify the customer service within 4 calendar

days of seeing the print or online advertisement (on a non-auction website) in which the product is

being offered at a lower price.

This coverage is secondary, and additional to any “lower price guarantee” offered by the merchant.

*For the US, it will mean the 48 contiguous states. Alaska, Hawaii and other US territories will be

treated separately.

Products that qualify for this coverage

Subject to the exclusion below, the Visa Price Protection program applies to new consumer products,

not intended for commercial or professional use or for resale, paid for entirely with a Visa Infinite

Card whether for the Cardholder’s own use or given as a gift in the same country in which the product

was bought with a Visa Infinite Card.

Specific definitions for the Price Protection Coverage

Auction – site on the Internet where items are sold through offers or bids or where prices vary

according to the number of buyers or individuals interested in buying a particular product.

This definition includes websites where potential buyers compete with others by making

higher bids as well websites where prices decrease as the number of buyers of a product

increases;

Advertisements on the Internet (on non-auction websites) – advertisement posted on the

Internet by an e-commerce company that is not in the auction business and that holds a valid

corporate taxpayer identification number. The advertisement must be posted within 30 days of

the date of purchase, for an identical item (same manufacturer, model number and model

year). The print version of the Internet advertisement must include the merchant’s electronic

address and customer service number, as well the article, with model number and price, as

well as the date of publication;

Price – amount paid for the product, excluding shipping, handling, taxes and other similar

surcharges.

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Print Advertisements – advertisements published in newspapers, magazines, store flyers or

catalogues, giving the name of the authorized reseller or store, article (including manufacturer

and model number) and sale price. The advertisement must have been posted within 30 days

of the date of purchase, and be valid for an identical item (same manufacturer, model number

and model year); and

Store – means the place where the product was originally bought, not including other stores or

properties in the same chain.

What is not covered

THE VISA PRICE PROTECTION PROGRAM DOES NOT APPLY TO:

ANY PRODUCTS PURCHASED ON AN INTERNET WEBSITE WHOSE MAIN

BUSINESS IS NOT THE SALE OF MERCHANDISE;

PRODUCTS PURCHASED FOR COMMERCIAL OR PROFESSIONAL USE, OR FOR

RESALE;

MERCHANDISE FOR WHICH THE CUSTOMER SERVICE HAS NOT BEEN NOTIFIED

WITHIN 4 CALENDAR DAYS OF THE CARDHOLDER HAVING SEEN THE PRINT OR

INTERNET ADVERTISEMENT FOR A LOWER PRICE;

USED, ANTIQUE, RECYCLED, PREVIOUSLY OWNED, RESTORED OR

REMANUFACTURED ITEMS, REGARDLESS OF WHETHER OR NOT CARDHOLDER

IS AWARE OF THEIR CONDITION;

CUSTOM-MADE, EXCLUSIVE AND UNIQUE ITEMS;

JEWELRY, COLLECTIBLES, ART, ANTIQUES, SPECIAL ORDERS, RARE OR ONE-

OF-A-KIND ITEMS

PRODUCTS RESERVED AND PAID FOR THROUGH LAYAWAY PLANS;

ITEMS THAT HAVE BEEN RETURNED TO THE STORE;

ANY PRODUCTS ACQUIRED FROM AN INTERNET AUCTION SITE;

ARTICLES FOR WHICH THE PRINT ADVERTISEMENT OR NON-AUCTION

INTERNET ADVERTISEMENT CONTAINING THE LOWER PRICE WAS PUBLISHED

MORE THAN 30 DAYS AFTER THE DATE OF THE PURCHASE IN QUESTION.

ITEMS ADVERTISED OR PRESENTED AS BIDS, PROPOSALS OR SALES PRICE

BASED ON FINAL VOLUME ON A NON-AUCTION WEBSITE.

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ITEMS ADVERTISED AS A “LIMITED

AMOUNT OF MERCHANDISE,”

“MOVING SALE,” “CASH ONLY”;

“GOING OUT OF BUSINESS,” OR AS A

RESULT OF SAID SALES, ITEMS

PRESENTED THROUGH PRICE LISTS

OR BIDS, SAVINGS RESULTING FROM

THE USE OF MANUFACTURER

COUPONS OR FREE GIFTS, WHEN THE

ADVERTISED PRICE INCLUDES A

BONUS OR FREE OFFER, SPECIAL

FINANCING, INSTALLMENTS OR DISCOUNT, OFFERS OF UNIQUE PRODUCTS

AND OTHER LIMITED OFFERS;

SERVICES (INCLUDING, BUT NOT LIMITED TO, THE EXECUTION AND

RENDERING OF SERVICES OR MAINTENANCE, PRODUCT REPAIR OR

INSTALLATION, GOODS OR PROPERTIES OR ANY TYPE OF PROFESSIONAL

ADVICE);

NON-DURABLE OR PERISHABLE ITEMS;

WATERCRAFTS, MOTORIZED VEHICLES (INCLUDING, BUT NOT LIMITED TO,

SNOWMOBILES, AIRPLANES, AUTOMOBILES AND MOTORCYCLES), AND THEIR

MOTORS, EQUIPMENT AND ACCESSORIES (INCLUDING, BUT NOT LIMITED TO,

COMMUNICATION DEVICES EXCLUSIVELY DESIGNED FOR USE IN THE

VEHICLE);

ANY TYPE OF LABOR, INCLUDING THAT RELATED TO NEW ITEMS THAT

QUALIFY FOR THIS PROGRAM;

LAND, PERMANENT STRUCTURES AND FIXTURES (INCLUDING, BUT NOT

LIMITED TO, BUILDINGS, HOMES AND IMPROVEMENTS TO HOMES AND

BUILDINGS);

PLANTS AND LIVE ANIMALS;

STUFFED OR MOUNTED ANIMALS, FISHING AND HUNTING TROPHIES, OBJECTS

PRESERVED THROUGH TAXIDERMY, MUMMIFICATION OR OTHER

PRESERVATION METHODS;

AIRLINE TICKETS (OR TICKETS FOR ANY TYPE OF TRANSPORTATION),

TRAVELLER’S CHECKS, CASH OR CASH EQUIVALENTS, NEGOTIABLE

INSTRUMENTS, CARDS OR TRADING CARDS, GOLD BULLION BARS, STAMPS,

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LOTTERY TICKETS OR OTHER ITEMS RELATED TO BETTING, TICKETS TO

EVENTS OR SHOWS, OR PHILATELIC OR NUMISMATIC ITEMS;

PRICE DIFFERENCES RESULTING FROM TAXES, OR FROM STORAGE, FREIGHT,

HANDLING, POSTAGE, TRANSPORT OR DELIVERY FEES;

PRICE DIFFERENCES DUE TO EXCHANGE RATES OR FLUCTUATIONS IN THE

EXCHANGE RATE;

DELAYS, LOSS OF USE, LOSS OF MARKET, BUSINESS INTERRUPTION OR ANY

OTHER DIRECT OR CONSEQUENTIAL LOSS OR DAMAGE;

PHARMACEUTICAL AND OTHER MEDICAL PRODUCTS, EYE PRODUCTS AND

MEDICAL EQUIPMENT;

ANY ILLEGALLY ACQUIRED ITEMS;

PRICE DIFFERENCES WHEN THE ADVERTISING IS PUBLISHED OUTSIDE THE

COUNTRY OF WHERE THE PURCHASE WAS MADE OR IN A FREE ZONE (DUTY

FREE) TARGETING A SPECIFIC REGION;

ANY PRICE DIFFERENCE FOR AN ITEM SOLD AS A SPECIAL OFFER, AVAILABLE

ONLY TO MEMBERS OF SPECIFIC ORGANIZATIONS OR AT PLACES NOT OPEN TO

THE GENERAL PUBLIC, SUCH AS CLUBS AND ASSOCIATIONS, EXCEPT FOR

THOSE AVAILABLE WITH YOUR PAYMENT CARD; and

ARTICLES WHOSE PRICE IS ELIGIBLE FOR ANY TYPE OF REIMBURSEMENT,

THAT IS, WHEN THE FINAL PRICE OF THE PURCHASE IS DETERMINED AFTER A

DISCOUNT OR REIMBURSEMENT IS APPLIED.

How to submit a claim For print advertisement

Save the print advertisement in which the same article

from the same manufacturer is offered at a lower price,

and published by a store in the same country of

purchase (excluding any taxes and shipping/handling

fees);

Contact our CUSTOMER SERVICE within 4 calendar

days of seeing the print or Internet advertisement (on a

non-auction site) offering the item at a lower price in

order to get a CLAIM FORM and instructions on how

to complete it.

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Fill out the CLAIM FORM and return it with all the required documentation within the

timeframes established therein. The following information will be required:

Legible copy of the original detailed sales receipt, with date of purchase;

Legible copy of bank statement or card statement proving that the product was paid

for with a Visa Infinite Card;

Copy of the print advertisement, with date of publication, name of the store or

distributor, product (including model number) and price; and

Any other reasonable documentation that may be requested.

Once all the documentation has been submitted and the claim has been verified, the

CARDHOLDER will be reimbursed for the price difference, up to a maximum of US$ 250 per

item and US$ 1,000 per CARDHOLDER account, per 12-month period.

For an Internet advertisement (excluding auction sites)

In order to qualify for the Visa Price Protection, the CARDHOLDER must request his/her

reimbursement by telephone from our CUSTOMER SERVICE, within 4 calendar days of

seeing the advertisement on the Internet (on a non-auction site). The CARDHOLDER will

be required to provide the Internet address where the advertisement was posted. CUSTOMER

SERVICE will send a CLAIM FORM;

The CARDHOLDER must fill out the CLAIM FORM and return it with all required

documentation within the timeframes established therein. The following information will be

required:

Legible copy of the original detailed sales receipt, with date of purchase;

Legible copy of bank statement or card statement proving that the product was paid

for with a Visa Infinite Card;

A copy of the Internet advertisement (excluding auction websites) showing the date on

which it was posted, merchant’s name, website address, customer service number,

product (including model number), sales price and, if applicable, costs of shipping,

handling and other similar costs; and

Any other reasonably requested documentation.

Once all the documentation has been submitted and the claim has been verified, the

CARDHOLDER will be reimbursed for the price difference, up to a maximum of US$ 250 per

item and US$ 1,000 per CARDHOLDER account, per 12-month period.

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General Provisions

This is a summary of the insurance policy. For more information on the insurance policy

agreement executed between Visa and the INSURANCE COMPANY, including the

definitions and exclusions applicable to this benefit and information on how to submit a

claim, please see the Introduction section of this guide.

No person or entity other than the CARDHOLDER will have any right under this program or

resulting from it. No right or benefit conferred to the CARDHOLDERS by the Visa Price

Protection program can be transferred without the prior written consent of the INSURANCE

COMPANY. Any assignment or transfer without the prior written consent of the

INSURANCE COMPANY will be null and void.

Standard benefit Amount

Visa Infinite US$ 250 per item – up to a maximum of US$ 1,000 per

CARDHOLDER, per 12-month period

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General Exclusions to Benefits in Section B.

1. INTENTIONALLY SELF-INFLICTED INJURIES;

2. SUICIDE OR ATTEMPTED SUICIDE IN A SANE MENTAL STATE:

3. DISEASES, UNLESS OTHERWISE PROVIDED FOR IN THE INSURANCE

POLICIES;

4. BACTERIAL INFECTIONS, EXCEPT FOR BACTERIAL INFECTIONS IN

INJURIES OR IF DEATH IS RESULTED BY ACCIDENTAL INGESTION OF A

SUBSTANCE CONTAMINATED BY BACTERIA;

5. DAMAGES ARISING OUT OF ACTS OF WAR, DECLARED OR NOT;

6. ACCIDENTS THAT OCCURRED WHILE A PASSENGER IS (I) OPERATING,

LEARNING HOW TO OPERATE, OR SERVING AS A CREW MEMBER OF AN

AIRCRAFT;

7. DAMAGES IN WHICH ONE OF THE CONCURRENT CAUSES HAS BEEN THE

PRACTICE OF, OR ATTEMPT TO PRACTICE, AN ILLEGAL ACT ON BEHALF

OF AN INSURED;

8. PARTICIPATION IN ANY CONTACT SPORT OR TEAM PROFESSIONAL, SEMI-

PROFESSIONAL OR COLLEGE SPORT;

9. PARTICIPATION IN EXTREME SPORTS, AS WELL UNDERSTOOD BY SPEED

COMPETITIONS WHERE THEY USE MOTOR VEHICLES OR BIKES,

PARACHUTING, SKYDIVING, HANG GLIDING, BUNGEE JUMPING, SKI,

SCUBA DIVING, CLIMBING, SPELUNKING, OR MOTORCYCLE RACING

ABOVE 100CC’S;

10. DAMAGES OCCURRED WHILE THE INSURED WAS SERVING IN THE ARMY,

NAVY OR AIR FORCE, IN ANY COUNTRY;

11. DAMAGES WHEN UNDER THE INFLUENCE OF DRUGS, ALCOHOL OR

OTHER DRUGS, EXCEPT AS PRESCRIBED BY A QUALIFIED PROFESSIONAL

AND TAKEN TO TREAT DRUG ADDICTIONS, AS INDICATED IN THE

MEDICAL PRESCRIPTIONS;

12. DEPRESSION, ANXIETY, MENTAL OR NERVOUS DISORDERS OR

TREATMENTS KNOWN AS "REST CURES";

13. PREGNANCY AND PREGNANCY-RELATED CONDITIONS, INCLUDING

FERTILITY TREATMENT OR OTHER MEDICAL ISSUES RELATED TO A

WOMAN’S INABILITY TO CONCEIVE;

14. INSURED TRAVELING AGAINST A PHYSICIAN’S RECOMMENDATIONS;

15. ANY INJURY, ILLNESS, DEATH, LOSS OR EXPENSE, DIRECTLY OR

INDIRECTLY ATTRIBUTABLE TO THE HIV VIRUS AND/OR HIV-RELATED

CONDITIONS, INCLUDING AIDS AND/OR ANY MUTATIONS OR VARIATIONS

THEREOF OR SOMEHOW CAUSED BY IT;

16. ANY EXPENSES COVERED BY POLICIES AND INSURANCE POLICIES

RELATED TO WORKERS’ COMPENSATION OR EMPLOYEE RISKS.

17. ELECTIVE PLASTIC AND COSMETIC SURGERY, EXCEPT WHEN MEDICALLY

REQUIRED AS THE RESULT OF DAMAGES;

18. ANY DAMAGE RESULTING IN A HERNIA;

19. ANY PRE-EXISTING CONDITION.