VirtuOz Personal Intelligent Assistants

Alexandre Lebrun, 32 CEO

• KDS (e-procurement software): former Product manager• BS Ecole Polytechnique, MS in EE and in Chinese

Pascal Levy-Garboua, 29 Business Development

• eBay: Former Marketing Executive• Lokaliz.com (local search): Founder• BS Ecole Polytechnique, MS MS&E Stanford University

Callixte Cauchois, 31VirtuOz Labs

• KDS: Former R&D Director • MS CS at ENSTA• MS in Arabic

Laurent Landowski, 29Operations

• Former Professional Services Manager at KDS in Boston• MS CS at Ecole Centrale

TeamA team with combined expertise in linguistics, AI and software

Preparing a trip… the old wayAlex and Bob both booked a flight to NYC. They both need a hotel and need to prepare for that trip.

Scenario

Complex and time-consuming

Preparing a trip… the ideal way

− Bob: I need a hotel for my New York trip− X: That means five nights from June 23rd to 28th I guess ?− Bob: Yes− X: All your appointments are in Midtown. Do you want a hotel in this area ?− Bob: Why not. Find me something under $300 per night− X: In this range, I have one standard room for $241 at the Tudor Hotel or one

standard room with queen bed for $246 at the Bestwestern President Hotel. Here are the maps, videos and reviews. Bestwestern is affiliated with your AAdvantage frequent flyer program.

− Bob: How many miles do I have ?− X: You have 13500 miles. You need 6500 more to fly to Chicago.− Bob: OK. Book the Bestwestern. Do you know if Emily is available on Tuesday

night ?− X: Let me check. Emily : nothing planned.− Bob: OK, invite her for dinner. What is the best thaï near my hotel ? …

Alex and Bob both booked a flight to NYC. They both need a hotel and need to prepare for that trip.

Scenario

What is a Personal Intelligent Assistant ?

• Personal: he/she knows me, my profile, my habits. • Intelligent: he/she performs understanding, reasoning,

combines many knowledge sources, know-how, transactional services. Learns.

• Assistant: provides services. Available 24/7 through website, instant messenger, SMS, voice

― A ton avis c’est quoi le mieux pour une télé : LCD ou plasma ?

― Cela dépend de votre besoin et de votre budget.

― Je veux pas y mettre plus de 800 euros.― Je crois me souvenir que le salon fait 18m²,

dans ce cas, un petit LCD sera plus adapté.― OK allons voir ça.― Voilà un comparatif des prix du marché.

PIA Skills

My home

My social life

My entertainment My health

My information

My shopping

My services

Is it possible ?

NO YES

NL-based Seamless accessUser-generatedTransactional

AAdvantage account

Hotel booking

Citysearch API

IM interface to friends

Outlook interface

Technological breakthrough

• Other technologies are based on keyword pattern matching and FAQ-search.

• Our proprietary technology is the result of 5 years of R&D and partnerships with top research teams in France

• Unique features:– Deep and goal-oriented linguistic analysis (syntactic,

semantic)– Language-independent reasoning– Built-in automatic-learning mechanisms

• Main advantages:– Dialog reliability– Configurable by virtually anybody– The more people use it, the better it becomes

• Company pay per dialog. Benefits:– Reduced support costs– Increased conversion– Get leads

• Free for users0.22 € 0,58 €0.24 € 0.58 € 0.50 €0.58 €

Business model: companies pay to optimize their support / get qualified leads

Proven results

• eBay France : 100,000 problems solved/month

• AOL France : 52,000 deflected incoming calls

• Coca-cola Company : 4,000 chats/day

Strategy