Virtual PBX Product Guide - Simplifi · Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000...

VIRTUAL PBX PRODUC T GUIDE

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Virtual PBXProduct GuideMODEL: SP-250 • SP-500 • SP-1000 • SP-1500 • SP-3000



SimplifiCloud presents unified communication systems hosted in the cloud, and on premesis for companies that want to expand and improve their telephone system, while reducing in hardware and infrastructure costs. Our solutions are designed for businesses of all sizes; start-ups, SMB, or enterprise.

The SimplifiCloud systems fit diverse markets and have modules for contact centers, phone based pollings and surveys, hotels and Industries. The service offers a completely managed service with Firewall included.

SIMPLIFICLOUD HAS THE BENEFITS OF THE UNIFIED COMMUNICATIONS FUNCTIONALITIES, AUTO-ATTENDANT, IVR, ACD QUEUES, AUDIO CONFERENCE ROOMS, INSTANT MESSAGING AND TELEWORKER’S FORCE.

Welcome to SimplifiCloud

EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM



Benefits of SimplifiCloudNO LICENSE LIMIT OR CAPACITY OF EXTENSIONS, WITH MODULAR GROWTH

The architecture of the SimplifiCloud system is prepared to follow the growth of the companies. The new incorporation of phones only requires a simple configuration on the SimplifiCloud system without the payment of any kind of license.

SIMPLIFICLOUD DOESN’T REQUIRE ADDITIONAL HARDWARE MODULES TO SERVE ADVANCED FUNCTIONALITIES.

SimplifiCloud is based on open source software and the additional modules are software based without the need to add a proprietary hardware piece.

BRANCH OFFICE VIDEO AND VOICE COMMUNICATIONS USE THE NETWORK INFRASTRUCTURE

Companies can take the advantage of the actual network infrastructure to connect the remote IP PBXs using IP trunks between the branch offices and the HQ Office. They can also install any IP phones and softphones on smaller offices.

The SimplifiCloud team has a professional service available to help the companies design QoS and traffic management policies necessary to acquire an IP telephony prepared network.

VOIP SERVICE IP LINES INTEGR ATION T O R E D U C E L O N G D I S TA N C E A N D INTERNATIONAL COST.

SimplifiCloud can work with digital external lines, analog external lines or IP lines. It has a powerful interface to manage the outbound routes to choose the convenient line for each type of call.

EXISTING ANALOG PHONES WITH FXS ADAPTERS/GATEWAYS

We can integrate part of a traditional telephone system using external Adapters/Gateways to connect traditional phones, wireless phones or fax machines.

WEB GUI FOR THE CONFIGURATION AND MANAGEMENT OF THE SYSTEM.

SimplifiCloud has a simple web interface to the configure each software module and monitor the status of the overall system. You can also access reports and data through the same interface.

CALL AND BILLING REPORTS The SimplifiCloud base system includes Call and Billing reports. You can audit the calls of each branch office, group or extension. You can analyze the operative costs in relation to the utilization of the telephone resources.

MOBILE USERS CAN CONSERVE ALL THE FUNCTIONALITIES AVAILABLE ON THEIR DESK PHONE.

Mobile users can register to the SimplifiCloud system with their laptops, tablets or smart phones using a recommended "softphone" for each platform. All the telephony resources available in the desk phone are available on mobile devices. Users can answer the calls as if they where in the office.



Functionality of SimplifiCloudGENERAL

• Simple Web interface

• Protocols: SIP, H.323 e IAX

• No registration limits

• Remote extension support

• Call forwarding, transfer and conference calls

• Custom dial plan and dialing profiles per user

• Voicemail for each user / extension

• Voicemail to EMAIL and fax to EMAIL function

• Multiple auto-attendants

• XML Applications and Phonebook directory available for IP Phones

• Custom customer care applications available

• Instant server dedicated to your company

• CRM integrations

• Systems arrive pre-configured

• Port in existing 800 numbers (if carrier allows)

• SimplifiCloud office phones available

• Works with any IP enabled phone

• Call recording

• API integrations

• Flexible platform & team (we will tailor solutions to your business needs)

RING GROUPS

Ring groups without limit, including local extensions, remote extensions, cell phone numbers or external phone numbers.

ACD QUEUES

Multiple queues with its own music on hold category. Agent and extensions support. The Agents can login or logout dialing the feature code from the phone or using the agent login web interface (included in the call center module), this interface also provides CTI integration.

IVR

Multiple IVR instances without simultaneous call limitations. No limits on the number and the length of the options. Simple IVRs can be concatenated to design a complex IVR without depth limitations on the tree.

AUTO-ATTENDANT

This feature can be used to improve the welcome message when a call arrives to the IP PBX. You can have different welcome messages for each trunk, no matter the type of it. This is useful if you have to support multiple languages or different services on the same PBX. The welcome message can be uploaded from the web interface selecting a .wav audio file or directly from an IP phone.

CALL RECORDING

Inbound and outbound calls can be recorded. The calls from an extension or a queue can be set to be recorded. You can use the on-demand call recording option in case you want that the owner of the extension to decide when to record a call. The recorded audio files can be accessed from the Web interface, you can filter and list the results based on the number of extension, date or number dialed.

CONFERENCE ROOMS

Static conference rooms: Static numbers declared on the dial plan, with pin support for the base and the administrator users. The administrator is the leader of the conference and has special attributes that the base user doesn’t have. The system can announce the person that enters or exits the conference room.

VOICEMAIL AVAILABLE FOR EACH EXTENSION

Multi-language support for voicemail. You can access this function from the IP Phone, outside the PBX or Web interface.

VOICEMAIL TO EMAIL AND FAX TO EMAIL

Each voicemail has an associated email address where the message can be delivered with a .wav file. The fax server can send faxes to the email address configured on each virtual fax. The system sends the fax to the corresponding email with a file in .pdf format.

LICENSING SCHEME

SimplifiCloud systems don’t have a licensing scheme for adding ip phones, trunks, Voicemail function, IVRs, etc. The product can be used up to the maximum recommended capacity without the additional license fees.



Choose The Model That's Right For You.

SimplifiCloud Standard Features Included With All Models

Up to 100 Extensions(60 concurrent)

51 - 100Employees

SP 1000

TECHNICAL FEATURES

VoIP Protocols: SIP v2.0, H.323, MGCP e IAX2

Simple Web interface

Trunks support with SIP, H323 and IAX accounts

Without registration limits

Remote extensions support

High Availability mode support (Active / Passive)

Caller ID, Call Waiting, Call Screening

Call Forward, DND, Follow Me, transference and conference

Voice mail for each user / extension

Boss-secretary functions

User contacts and calendar module

WMI protocol support for message indication in the IP phones

Call forwarding

Custom Dial Plan

Pin sets for outbound calls

Dialing profiles per user

Multiple Contexts support

Parking Lots

Time conditions based on the days and hours


SP 500

0 - 50Employees

1 to 25 Extensions(15 concurrent)

SP 250

0 - 25Employees


SP 1500

101 - 500Employees


SP 3000

501 - 1000Employees



Standard Features Continued...

Voicemail to EMAIL and fax to EMAIL function

Multiples auto-attendant

Multiple codec support (GSM, ILBC, G.711a, G.711u, G.722, G.726, G.729, G.723.1)

XML applications and Phonebook directory available for the IP Phones

XML templates for the screen configuration of the IP phones

IP

Dynamic IP support

Static IP Support

DHCP Client and Server

Mail Server with Webmail access

SourceNAT and DestinationNAT support (Iptables)

Network protocols: DNS, NTP, SNTP, TFTP, FTP, HTTP, HTTPS, DHCP, SMTP, POP3, IMAP

QoS

VLAN Tagging 802.1q

TOS/DSCP tagging support

ACCESS SECURITY

Firewall included (iptables)

Access control with user and password

User profiles for the access of the different sections of the system

VoIP AND VIDEO SUPPORT

SIP Proxy, SIP and IAX2 trunking support for the interconnection to other IP PBXs

H.323 Gatekeeper Registration

IAX Registration

Audio Codec: GSM, ILBC, G.711, G.722, ADPCM G.726, G.729a/b, G.723.1

Video Codecs: H.261, H.263, H.263+, H.264

VAD and CNG support

FAX support

DTMF Relay support (RFC2833, SIP INFO, INBAND)

INSTANT MESSAGING

Based on OpenFire

XMPP Protocol

SSL Support

Active Directory / LDAP Support

Seamless integration with other messaging products

CALL DETAIL RECORDS AND CONFIGURATIONS

Database with CDR information (based en MySQL server) accessible via web

Call recordings in WAV and GSM format

Automatic backup configuration process, accessible via WEB and SSH

CONFIGURATION

Web HTTPS GUI interface

TFTP and HTTP support for the IP Phones configuration provisioning

TFTP

SSH

Virtual PBX Product Guide - Simplifi · Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000...

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