Virtual Operations Support Teams Briefing
description
Transcript of Virtual Operations Support Teams Briefing
#VOST on Twitter http://vosg.us
Virtual Operations Support Teams
Briefing
Concept
Cheryl Bledsoe (@cherylble)Clark Regional Emergency Services Agency (CRESA)[email protected]
Social Media Changes Emergency Response
• Provides the ability for information to be shared rapidly
• Increases the amount of visual data that is available from people “on the scene”
• Offers Emergency Response Organizations access to a Haystack of information
#VOST on Twitter http://vosg.us
What is a Virtual Operations Support Team?
• Team of “Trusted agents,” organized and directed by EM Response Organizations – Incident Management Teams– Incident PIO’s – Emergency Operations
Centers)
• VOST teams are given social media and web-based missions to manage
#VOST on Twitter http://vosg.us
EM Decision
Maker
Tasked• Information finding• Spot Trends • Information disseminationAutonomous• Monitoring public voice• Amplifying official message
Resp
onse
Org
anis
ation
Questions/Tasks VOST
Trusted Agents
• Monitor• Curate• Amplify
Answers/Response
#VOST on Twitter http://vosg.us
How can VOST assist EM Agencies?
• United States
• New Zealand
• Canada
• Europe
#VOST on Twitter http://vosg.us
Where Are VOST Teams Currently?
Emergency Managers (from other areas), Public Information Officers, Intel Analysts, High-Tech Staff, Social Media Savvy Supporters, Students and
Volunteers from diverse backgrounds!
#VOST on Twitter http://vosg.us
Who Makes Up a VOST Team?
Benefits of a VOST
• Ability to Focus on Web• Variety of Skills &
Abilities Available, based on networks of participants
• Ability to See Trends & Issues
• Provides a Filter for EM Response Agencies
#VOST on Twitter http://vosg.us
Disaster occurs/event
selectedDecision to activate.Activated by EOC or
self activated to ensure data is collated ASAP
Set tasks, priorities, schedule,
tools/platforms
VOST expands/contracts
according to Incident command principles
Deactivation, discussion,
documentation, AAR
Exercises between activations to stay current on tools
& platforms
Concept#VOST on Twitter http://vosg.us
VOST Instance Cycle
Step 1: EM Organization activates VOST team leader,
(or VOST decides to self-deploy if pre-arranged with criteria)
Resp
onse
Org
anisa
tion
EM Decision Maker
Step 2: VOST Team Leadactivates local and
nonlocal team members
TL
Activations may vary and be subject to change based on pre arrangements with EM agencies.
#VOST on Twitter http://vosg.us
VOST Activation
Activations may vary and be subject to change based on pre arrangements with EM agencies. #VOST on Twitter http://vosg.us
Types of VOST MissionsWildfire: Slower Evolving MissionsDevelop Incident PresenceDisseminate & AmplifyOften in Rural Communities
Dynamic Incidents: (Tornadoes / Severe Weather)Find unaddressed concernsGather Damage Assessment
Law Enforcement:Intelligence / Monitoring
Training / Exercise:Practice, Practice, Practice
Activations may vary and be subject to change based on pre arrangements with EM agencies. #VOST on Twitter http://vosg.us
Preparing a VOST Team
Emergency Management Entity• Understand the Need• Become Familiar with Social Media• Identify Types of Missions• Achieve Agency Buy-In• Recruit Team Members• Establish Protocols• Train/Exercise
• VOST Website: http://vosg.us which is maintained by Joanna Lane (@joannalane)
• Skype Coordination Room called “All Things VOS” for general chat-based coordination
• VOST Leadership Coalition Monthly Teleconference on last Friday of each month to debrief incidents & exercises Cheryl Bledsoe, Facilitator
• Orange County VOST Creation
• CRESA Field Operations Guide
• Google Doc Workbook Templates created by Marlita Reddy-Hjelmfelt & Caroline Milligan
#VOST on Twitter http://vosg.us
VOST Support Resources
End of Presentation
Contact Information:
Cheryl Bledsoe (@cherylble) [email protected]
#VOST on Twitter http://vosg.us
Questions & Answers