Virtual Insurance Apprenticeship Program
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Virtual Insurance Apprenticeship Program Presented to: Insurance Carriers
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Transcript of Virtual Insurance Apprenticeship Program
Virtual Insurance Apprenticeship
Program
Presented to:
Insurance Carriers
We are a social enterprise that creates meaningful work for skilled and talented people with employment challenges: Veterans, disabled veterans, people with disabilities, and people living in geographically-challenged areas.
Who is Pearl Interactive Network?
What We DoEstablished in 2004, Pearl Interactive Network, Inc. (Pearl) is a social enterprise that provides project management, virtual & on-site staffing and sourcing services.The staffing services we provide include:
• Customer Service• Back Office Support• First Report of Notice
We currently staff 450 employees located in 23 states.
Our StrengthsSenior Team with 110 Years of Collective Expertise
Merry Korn- CEO and FounderOver 30 years of business management and marketing background. Positioned company as a niche staffing and project management firm.
Diane Schrimpf-Vice President Operations
35 years of operations and project management experience. Tenured with New York Life, Medical Mutual, and American Health.
Todd Scully- Project Manager25-year contact center management experience with AT&T, ComCast and DIRECTV clients. Managed virtual and onsite locations.
Tarah Ziogas- Director of Recruiting20 years of recruiting and human resource expertise, spanning industries including mortgage banking, IT, non-profit, and Fortune 500 companies.
Our Strengths• Outstanding commitment to quality
• Quality leader among 13 call center operations• Best CSAT Surveys• Quality Performance Score - 95% (Target is
90%)• 100% Training Pass Rate
• Implemented process improvements resulting in higher:• Retention rates• Customer satisfaction• Employee recognition• Training outcomes
• Virtual Insurance Apprenticeship Model
Our clients/partnersInsurance Non-profits Pharmaceuticals Federal contractors Government agencies
LINKING EDUCATION TO 100% EMPLOYMENTAnd
A SOCIAL MISSION
Groundbreaking Model
Insurance education
On-the-job training
MODEL
Components
• On-the-job training• An insurance company would dedicate 30 seats for entry-level
contact center services such as First Report of Notice (FRON)
• Social mission• Pearl would provide niche workforce of skilled and talented:
• Veterans • Military spouses• Disabled veterans• People with disabilities• People living in geographically-challenged areas• Dislocated workers
Components
Education• Niche workforce enrolls in Ohio Dominican University’s insurance
certification program
Financial Driver for Students• Funding sources pay insurance certification cost of $6,000/student
Funding Sources• Department of Veterans Affairs• Ohio Job & Family Services• Opportunities for Ohioans with Disabilities
Experienced insurance customer service representative with insurance certification (CRIM) from ODU
Outcome
Potential Career Progressions
Underwriting Assistant12-18 Months $35,000 - $40,000
Customer Service Level I/II0-18 Months $23,000 - $32,000
Claims Trainee9-12 Months $36,000 - $42,000
Insurance Agent/Sales Rep1-2 Years $30,000 - $45,000
Sr. Insurance Agent/Sales Rep3+ Years $50,000 - $75,000+
Inside Adjuster1-3+ Years $45,000 - $50,000+
Underwriter 1/II2-5+ Years $45,000 - $60,000+
Customer Service Supervisor2-5 Years $35,000 - $50,000+
Benefits to Insurance Companies
Financial • Expands workforce with no
investment for bricks and mortar• Variable expense while Pearl
employees• Access to workforce with proven high
retention - between 2.7 and 3.2 years
Benefits to Insurance Companies
Insurance Community Visibility• Marketing distinction in highly
competitive insurance market• Corporate social responsibility
Benefits to Insurance CompaniesWorkforce Delivered• Insurance Certificate (CIRM) achieved at no cost to
company• Experienced customer service agents• Insurance career-minded individuals
Case Study - Amy• Stationed in Guam, Hawaii, Pensacola• Hospital Corpsman• Prevention Medical Technician• Masters, health care management• 17 years of administrative work• Three children: 6, 9, & 11• Military spouse - Husband deployed to
Afghanistan• 2004 Navy Achievement Medal• Separated from active duty in 2006
Why Our Niche Workforce*
• Leadership and maturity• Resilience and perseverance• Goal- and team-oriented• Respect for rules and procedures• 88% Employee retention• 59% Eliminated cost of training new
employees• 52% Increased employee attendance
* According to 2-year study of 1,200 employers, conducted by JAN and University of Iowa
Who We Are
Awards & Recognition
Win + Win + WinPearl’s niche workforce + Ohio Dominican
University+ Insurance industry
Work with us
Pearl Interactive Network, Inc.1105 Schrock Road, Suite 107
Columbus, OH 43229
Merry Korn Wendi Miller(614) 556-4459 (614) [email protected] [email protected]
Pinsourcing.com
