Virtual Classrooms: What Works and What Doesn't

Copyright © 2010 Bersin & Associates. All rights reserved. Proprietary & Confidential. Do not distribute

Virtual Classrooms

What Works, What Doesn’t, and What to

Expect from Next-Generation Solutions

David Mallon, Janet Clarey,

Principal Analyst Sr. Analyst

May 2011


About Bersin & Associates

Who We Are

• Bersin & Associates is an industry research and consulting company focused on empowering

HR and learning organizations to drive bottom-line impact through world-class research and

consulting.

Practice Areas

• Learning & Development

• Leadership & Succession

• Talent Management

• Talent Acquisition

• Human Resources

Offerings

• Comprehensive Research and Tools

• WhatWorks® Research Membership

• Consulting

• Benchmarking

• Workshops


Bersin WhatWorks® Membership Program

Learning &

Development

Talent

Management

Leadership

& Succession

Talent

Acquisition

Human

Resources

Research and ToolsFrameworks, Maturity Models, High Impact® Research Programs, Factbooks®

Scorecards, checklists, forms, RFP’s, selection guides, case studies, solution provider library

Advisory ServicesAsk the Experts®, Business Impact Workshops

Analyst Advisory Calls

Networking and Professional DevelopmentMember Roundtables, Peer Connection®,

IMPACT Conference, Bersin Lexicon®, Analyst Blogs

Consulting ServicesStrategy Development, Executive Alignment, Benchmarking,

Systems Selection and Roadmap, Measurement Strategy and Programs

Mem

ber

Success P

rogra

m


Virtual Classrooms 2011

Research conducted in Q3-4 2010.• Briefings with leading providers.

• Interviews with practitioner companies.

90 Pages

Evolution of virtual classrooms.

Alternative and next generation solutions.

Best practices for use.

Comparisons of key providers.

www.bersin.com


Agenda

The Evolution of L&D

What is a Virtual Classroom?

Providers and Technologies


The Evolution of L&D


The New Workforce and New Workplace

Employee

Mentor

Peer

Partner

Candidate

Customer

W O R K P L A C E

Interconnected

Dynamic

Performance-driven

New Leadership

More Specialized

New Models for HR

W O R K F O R C E

Multi-Generational

Global

Interconnected

Mobile

Transient

New Models for Career

Manager


Learn

ing

Arc

hite

ctu

re

Bersin & Associates Enterprise Learning Framework® Version 2.0

Learning Strategy & Business Planning

Org

an

izati

on

, G

overn

an

ce &

Man

ag

em

en

t

Solutions

Approaches

Disciplines

Formal Informal

Tools & Technology

Learning Culture

Audiences & Problems Measu

rem

en

t , Evalu

atio

n &

Tra

nsfe

r Su

pp

ort

Environments – Programs – Process Support


Towards Continuous Learning

Expert

Novice

Time

Traditional Training

Continuous Learning

Training Event

Job Aids

On Demand Learning

Social Learning

Coaching Mentoring

Communities of Practice Career Curriculum


New MethodsThe Slow Decline in Classroom Training Resumes


Virtual ClassroomsIntegrated Delivery and Rapid Development Versatile

Timely

58% 56%

45%

59%

2006 2007 2008 2009


Virtual Classrooms x Industry


What is a Virtual Classroom?


What is the Virtual Classroom?Confused?

A Web conferencing tool used for learning? Yes

Live WBT Yes

Synchronous e-learning? Yes

Virtual Instructor-Led Training? Yes

3D virtual worlds? Yes

Video conferencing? Yes

Mobile video conferencing? Yes

Telepresence? Yes

Continuous learning environments? Yes


Defining Characteristics

Time Synchronous

Learning Mode

Group Collaboration

Virtually Facilitated

Delivered Online


Evolution of Online Learning

1990s

• Features mimic the face-to-face classroom

Early 2000s

• Features for interaction & collaboration added along with more multimedia support

Late 2000s

• Social media, 3D learning, presence, mobile


Synchronous Platform Events

Meetings

Webinars

LearningPresentations

Help Desk, Coaching,

& Other On-the-Job

Support

Traditionally Speaking…These Technologies Have Many Uses


Web-Based Learning

Web Based Training

EPSS

Virtual Synchronous

Virtual Asynchronous

Virtual

Classrooms

Continuous

Learning

Environments

Content Dev


Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal

Expertise Matching /

Network Building

Social Learning

Environments / Events

Blending Social

into Formal

Coaching & Mentoring,

Apprenticeships,

Rotations

Communities of Practice

Environmental /

Multiple Needs

Tactical /

Problem Solving

Programmatic /

Single Need

Strategic / Capacity

Building


Virtual Classroom Providers and

Technologies


Many Providers, Many Types

Need to paste in Figure 27


Virtual Classroom Providers

Stand Alone


SaaS in the Preferred ModelB

en

efi

ts o

f S

aaS Time to implement;

Low cost of entry and initial investment;

Easy and continuous upgrades with centralized feature updating;

Immediate access to the latest innovations;

Reduce overhead with minimal IT infrastructure requirements;

Platform independence;

Improved security;

Limited IT involvement required;

Predicable spending; and,

Freedom of choice if unsatisfied.


Features and Functions


Next Generation

Video

Telepresence

Mobile

Source: Vidyo, 2010

Source: Apple, 2010.

Source: Human Productivity Lab and Cisco, 2006.


Getting Started


Best Practice

Virtual Classroom

Best Practice

Platform• Periodically

Review Choice

• Periodically Review Use Cases

• Consider Interoperability Needs

Delivery• Use a Producer

• High Interactivity / Lively Pace

• Train Instructors

• Have a Contingency Plan

• Use Breakout Rooms

• Personalize

• Limit Time

• Use Audio

• Coach SMEs

• Blend

Content• Visualize Content

• Avoid Lots of Text

• Break Up Complicated Topics

• Use Participatory Interactions

• Use a Variety of Tools

• Record for Playback / Self-Paced

Adoption• Host Demonstrations

• Provider Introductory Sessions

• Train Staff

• Provide Support Materials

• Promote Success

• Create a Business Case

• Establish Governance


Following Bersin & AssociatesRegular updates on research, findings, and news

Our Analyst Blogshttp://blogs.bersin.com

http://blogs.bersin.com/davidmallon

Our LinkedIN Grouphttp://www.linkedin.com/e/gis/166968

Our Twitter Feedshttp://www.twitter.com/bersin

http://www.twitter.com/da5idm

Virtual Classrooms: What Works and What Doesn't

Business

Transcript of Virtual Classrooms: What Works and What Doesn't