Virtual Cabinet Portal Guide - Reckon Australia UK/How-To Guides/Portal... · 2018-01-31 · 4....

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Virtual Cabinet Portal Guide Resetting Your Web-Browser

Transcript of Virtual Cabinet Portal Guide - Reckon Australia UK/How-To Guides/Portal... · 2018-01-31 · 4....

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Virtual Cabinet

Portal Guide

Resetting Your Web-Browser

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If you are having issues relating to the Browser Authentication Process

when trying to sign a document, you can reset your web-browser settings

back to the factory defaults. This can aide in troubleshooting the problems

that you may be experiencing. The four major web-browsers are mentioned

below, along with the instructions on how to reset the settings…

**Bear in mind that we are not responsible for any data loss relating to

resetting your browser functionality. Ensure you make a back-up beforehand,

or seek technical advice from an IT engineer in advance. Resetting your web-

browser can potentially remove your Bookmarks, Favourites, Extensions,

Add-Ons, Javascript and Homepages.

This process should only be followed if you have exhausted the other options

available in the “Virtual Cabinet Portal - Basic Troubleshooting Guide”.**

You can use the following links to jump to each of the four web-browsers

mentioned in this document. Simply click on any of the links below to jump

to that section of the article…

Internet Explorer

Google Chrome

Mozilla Firefox

Apple Safari

Internet Explorer

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1. Open Internet Explorer and click on the Cog icon in the top right-hand

corner…

2. This will open the drop-down menu. You can now select “Internet

Options” from the available list…

3. The Internet Options window will open, with a button at the bottom

titled “Reset…”…

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4. The Browser Reset window will now open. Ensure you tick the box on the

left and then click the “Reset” button…

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5. The Internet Explorer web-browser has now been reset back to its default

settings. This will have removed any customised settings.

Google Chrome

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1. Open Google Chrome and click on the three lines in the top right-hand

corner…

2. This will open the drop-down menu. You can now select “Settings” from

the available list…

3. The Chrome Settings window will open in a new tab, with a link at the

bottom titled “+ Show advanced settings”…

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4. Continue to scroll downwards until you find the button titled “Reset

settings”…

5. Once you have clicked the button, a small window will appear. Click the

“Reset” button…

6. The Google Chrome web-browser has now been reset back to its default

settings. This will have removed any customised settings.

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Mozilla Firefox

1. Open Mozilla Firefox and click on the three lines in the top right-hand

corner…

2. This will open the drop-down menu. You can now select the question-

mark icon from the bottom of the available list…

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3. The Help options window will open, with a link titled “Troubleshooting

Information”…

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4. On the next screen, click on the button in the top right-hand corner titled

“Reset Firefox…”…

5. Again, Click on the “Reset Firefox” button…

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6. The Mozilla Firefox web-browser has now been reset back to its default

settings. This will have removed any customised settings.

Apple Safari

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1. Open Apple Safari and click on the Cog icon in the top right-hand corner…

2. This will open the drop-down menu. You can now select “Reset Safari…”

from the available list…

3. The Reset window will open. Ensure all boxes are ticked and click the

button at the bottom titled “Reset”…

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4. The Apple Safari web-browser has now been reset back to its default

settings. This will have removed any customised settings.