Vineyard Hotel & Spa Magic Moments 2011
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Transcript of Vineyard Hotel & Spa Magic Moments 2011
Magic moments!What blows our hair back!
(feedback)"How do we create a work environment in which individual employees choose to be motivated to
exceed expectations?”
The 6 Hidden Motivators
Theoretical – love to learn and acquire knowledge Books Certificates with Hotel logo on – For excellent attitude – For taking responsibility etc Words mean a lot to these people – you might want to consider regular affirmation on cards or words.
Money motivators Set an achievable goal and reward with money Gift vouchers etc
Aesthetic Beauty, Art , Harmony, physical beauty Receiving beautifully wrapped thoughtful gifts To spend time in a place that will feed their soul – garden etc Beautiful cards of thanks and affirmation Keeping them informed of events they might want to attend (Pay for the event)
Social Motivator - Teachers, coaches, nurses, councilors (Acts of service) Acts of service to them Let someone take their responsibilities for the day – give them a day off They care for others – it stands to reason they would want to be cared for.
Individualistic – Power, control, leaders, leaders of company teams etc Responsibilities Promotions Opportunities to lead a team Words of affirmation – cards - Quality time with them
Traditional Belief systems – the importance of family (Family days) Political – acknowledgement and discussion Religious – acceptance and respect
This is what our employees said would blow their hair
back!
Weekend at another hotel
Pay foran event / show
that we may wish to attend
A spa treatment
Thoughtful / relative gifts
10 minute Back massage
Thank you notes
Coffee date in the garden
or in a special place
Ideas
Aesthetic Beauty, Art , Harmony, physical beauty
Acknowledgehard workEspecially when we
make budget
Positivefeedback
No favourstreat
everyonefair
Reward with time off Inter-
department sport day
Birthdays off
Acts of serviceSuch as a massage
Celebrate the good stuff!
Arrange fun eventslike this one
Public Recognition/Notice board
Ideas
Social Motivators
Incentives for staff
who achieve well inreviews..
if not increases
Discounts
Woolworthsvouchers
Achievementincreases
Vouchers
Discount in
restaurants
Ideas
Money motivators
Clear communication
Basic Computer
lessons
Allow us timeto surf the net
Mentoring/Identify special skills
Guidance
Opportunities to study again
Genuine Team building
Short Course
Ideas
Theoretical – love to learn and acquire knowledge
To be kept informed of decisions made in the hotel, particularly ones that affected the way they should deal with or answer guests.
Positive Managerswho inspire
Say thankyou after
good work
Recognise good work
Immediate Praise for
work well done Take timeto know me
A personalthank you
Show genuine interest
Overall Acknow-ledgement
Feedback positive and negative
More encouragement
Ideas
Individualistic Motivators
Honour promisesmade
Listen to your staff
Take time to find outindividual
needs
Respect the work spaceOf others
Respectfor diversecultures
Ideas
Traditional Motivators
Treat everyone with respect, set the example, insist on excellence and hold people accountable, show confidence,
build teams and pride , be available and visible
In a nutshell ! Flexibility Clear communication ( ask staff what it is they would like to know about )
Fairness Fun Loads of encouragement Realness Catch people doing it right. Managers “seek first to understand”/ listen Never assume you, the manager, know better
We are motivated by a whole range of factors.
For those managers who are already doing this.
You are so appreciated !
THANK YOU!