Vincent Ha_Resume
2
VINCENT Y. HA 1310 West Daffodil Avenue, La Habra, California 90631 | Phone: (714) 882-0431 Email: [email protected] EDUCATION Sep 2010 – Jun 2014: California State University, Los Angeles, Bachelor of Science (Business & Marketing Management) PROFESSIONAL EXPERIENCE Nov 2014 – Feb 2015: Vanquish Marketing Group Inc. Rancho Cucamonga— Campaign Manager Campaign development including coordination, analysis, and continual monitoring for progress Professionally representing clients in all areas of business Contributed to the growth and performance of the division Trained and developed new marketing professionals Manage and develop promotions and materials Jun 2013 – Oct 2014: Yogurtland, La Habra—Shift Leader Execute opening and closing duties Implement operational policies and procedures for cash handling, safety and security Follow cash management and cash register policies, and ensure proper cash management practices are followed by shift team Provide high quality products by adhering to all recipe and presentation standards, and follow health, safety and sanitation guidelines Maintain regular and consistent attendance and punctuality Maintain calm demeanor during periods of high volume to ensure high operating standards and to set a positive example for shift team Deliver exceptional customer service to all customers by acting with a “customer comes first” attitude Communicate relevant operational and customer service information to manager and discover and respond to customer needs Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns Aug 2012 – Jun 2013: Tous Les Jours Bakery, Garden Grove—Shift Leader Received and processed cash and credit payments for in-store purchases Executed opening and closing duties, and verified all merchandising standards were maintained on a daily basis Placed special merchandise orders for customers, and discovered and responded to customer needs Shared product knowledge with customers while making personal recommendations Interacted with customers to understand customer needs and the needs of the community in which the store is located Maintained regular and consistent attendance and punctuality Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement, and communicated such ideas to store manager Supported store manager in implementing company programs by working directly with shift team to execute action plans Worked independently and as part of a team to achieve better customer service
-
Upload
vincent-ha -
Category
Documents
-
view
20 -
download
0
Transcript of Vincent Ha_Resume
VINCENT Y. HA1310 West Daffodil Avenue, La Habra, California 90631 | Phone: (714) 882-0431 Email: [email protected]
EDUCATION
Sep 2010 – Jun 2014: California State University, Los Angeles, Bachelor of Science (Business & Marketing Management)
PROFESSIONAL EXPERIENCENov 2014 – Feb 2015: Vanquish Marketing Group Inc. Rancho Cucamonga— Campaign Manager
Campaign development including coordination, analysis, and continual monitoring for progress Professionally representing clients in all areas of business Contributed to the growth and performance of the division Trained and developed new marketing professionals Manage and develop promotions and materials
Jun 2013 – Oct 2014: Yogurtland, La Habra—Shift Leader Execute opening and closing duties Implement operational policies and procedures for cash handling, safety and security Follow cash management and cash register policies, and ensure proper cash management practices are followed by shift team Provide high quality products by adhering to all recipe and presentation standards, and follow health, safety and sanitation guidelines Maintain regular and consistent attendance and punctuality Maintain calm demeanor during periods of high volume to ensure high operating standards and to set a positive example for shift team Deliver exceptional customer service to all customers by acting with a “customer comes first” attitude Communicate relevant operational and customer service information to manager and discover and respond to customer needs Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Aug 2012 – Jun 2013: Tous Les Jours Bakery, Garden Grove—Shift Leader Received and processed cash and credit payments for in-store purchases Executed opening and closing duties, and verified all merchandising standards were maintained on a daily basis Placed special merchandise orders for customers, and discovered and responded to customer needs Shared product knowledge with customers while making personal recommendations Interacted with customers to understand customer needs and the needs of the community in which the store is located Maintained regular and consistent attendance and punctuality Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement, and
communicated such ideas to store manager Supported store manager in implementing company programs by working directly with shift team to execute action plans Worked independently and as part of a team to achieve better customer service
PROFICIENCIES AND STRENGTHS
Availability: Available to work flexible hours, including early mornings, evenings, weekends, nights and/or holidays Industry: Extensive knowledge of food and beverage retail environment and industry Software: Microsoft Office (i.e., Excel, Word, PowerPoint, and Outlook) Languages: English and Korean Abilities: Ability to direct the work of others, learn quickly, effectively communicate instructions and ideas, work as part of a
team, build relationships, and understand and carry out oral and written instructions
VOLUNTEER EXPERIENCE
Jun 2006 – Jun 2013: Orange Korean Church, Fullerton—Bible Study Youth Leader, Teacher and Mentor; Member of Ecuador Missions
* References available upon request.
