VIKASH MISHRAAddress: 121/2 Ahir wara Ballabgarh, Faridabad

Haryana-121004 Mobile No: +91-9990105254

E Mail: vikash.mp@gmail.com vikash.mp@hotmail.com

OBJECTIVE To seek a Challenging job and develop a successful career in Customer Service

Planning. Would accept all the challenges through the way, as my Qualifications, Education

talent help me to go through things successfully. Will assure that company’s growth and betterment will be a primary factor along with my personal growth.

ACADEMIC QUALIFICATION

2014: MBA(Marketing)from Sam Higginbottam Inst. Of Agri., Technology & Science.

2012: Graduation Vinayaka Missions University 2006: 12th from H.B.S.E. 2003: 10th from H.B.S.E.

WORK SUMMARY

Currently (Apr’2013) Working in Goodyear India Ltd. As a Channel Marketing Executive in Farm & Commercial & Coordinate with All India Farm Sales Team .

Job Responsibilities:-

Coordination with creative agency for the release of all India print advertising campaign.

Coordination with all India staff for the local advertising at their state level as well as printing and all other related advertising.

Coordinate with Vendor for Upgrade channel. Maintaining Data of All India Share of Business of Goodyear Farm to other

Company & Maintaining MIS Report. Coordinate All India Business Manager & Area Managers for Network &

Sales Planning. Allocate the Marketing Material & Distribute to All C&F Address for

Networks Improvement. Coordinate with Vendor for Marketing Material & All India Installations. Allocate the all India Dealer Territory of Area Sales Executive. Maintaining Report of All India Installation of GSB .

Weekly wise updating Sale data to SAP. Maintaining KPI of All Regions Area Sales Executive & BM’s. Coordinate with Area sale Team for network Promotions and Farm &

Commercial Tyre schemes. Coordinate with vendor for Pending activity & Marketing promotions. Weekly sale data maintain & forward to BM’s & Sales Team. Coordinate with Legal team for DD (Due Diligence) & Create Dealer Code. Weekly local Dealers visit for Marketing Promotions & Sales. Maintaining Provisions for Marketing promotions & Networks.

2.8 years (Jul’2010~Mar’2013) of Experience in Hyundai Motors India Ltd. as a MIS Executive & Coordinate all India Field Support CCS (Customer Care Service after sale). Maintaining KPI of All India APSM (Area Parts service Managers) & RPSM (Regional Parts service Managers)

Job Responsibilities:- Managing AMS (Area Management System). Allocate All APSM Territory & Updating in AMS. Upload data in AMS all India W/shop KPI Follow-up to APSM Ro Opened & Close Repair order. Creating ID of All New APSM & Solve problem AMS. All HOD & HOS Action Plan maintain Details. Managing All Indian MOBIS Parts Problem Details & Making presentation. Maintaining DEP Score (Dealer Enhancement Process) Service & Parts. Maintaining Dealer Visit Check list of All India APSM. Making CCS Calendar for HOD & HOS Managing CSI Weekly Activity Report of All India Regions. Maintain All India APSM Dlr Visit & Action Plan. Monthly KPI Maintain of All India APSM & Dealer. Follow-up on Daily Basis Web Booking Updation to Dealer & CRE. All India Dlr AMS Problem Solve & maintain AMS System. Providing AMS Support to the dealership staff & APSM or Region. Spare Parts coordination with Region & APSM. Making Competitor Activity Plan in field support.

1Year (May’2009~Jun’2010) Experience in Sinsil International. as a MIS &

office Assistant.

Job Responsibilities:-

Making Quotation of All North India. Making MIS Report & Sales Reports. Maintain office Area & office staff Document.

1Year (Apr’2008~May’2009) Experience in Intouch Solution Pvt Ltd. as a CSR in Operation Department

Job Responsibilities:-

Call to ICICI Bank Customer for loan & Credit card Payment.

PERSONAL VITAEGender : Male.Father Name : Avdhesh MishraDOB : 13th Sep 1987Languages known : English, HindiMarital status : Married Nationality : Indian.Address : 105/2 Ahir Wara Ballabgarh , Faridabad-121004.

Vikash Mishra