Best Corporate/Institutional Digital Bank Awards 2016

Call For Entries QuestionnaireBe sure to complete an Entry Form indicating if you are entering the Corporate/Institutional or the Consumer Category or both. On the Entry Form, indicate the Sub-Categories for which you wish to be considered for an award. Click here for the Entry Form and Call for Entries.

The Corporate/Institutional Sub-Categories are:

- Best investment management services - Best online cash management- Best trade finance services - Best website design- Best integrated corporate banking site - Best information security initiative- Best online treasury services - Best in mobile banking- Best in social media - Best mobile banking app

The Consumer Sub-Categories are:

- Best online deposit, credit and investment - Best bill payment & presentmentproduct offerings - Best website design

- Best integrated consumer banking site - Best information security initiatives - Best in mobile banking - Best in social media

- Best mobile banking app - Best SMS/text banking

On the following questionnaire, check the box most relevant to your answer. For open-ended questions, please try to limit your answers to 200 words unless otherwise instructed. Please skip any questions not relevant to your submission. Applicants may attach additional supporting materials. The Infosys judging panel will review submissions. Global Finance editors will make the final award selections.

All documents should be submitted to Chris Giarraputo, chris@gfmag.com. Call 1-212-524-3214 with any questions.

Deadline for entries is May 6, 2016.

1. Digital Strategy:a. What is your strategy for making your bank a next generation digital bank? (Please limit your

answer to 400 words.)

b. By going digital, what cost savings have you seen?

c. Is your account opening and on-boarding process automated?

d. What percent of your products and services are available online?

e. How effectively SMAC (social/mobile/analytics/cloud) model is used for your digital strategy to improve corporate banking volume and revenue? Please answer based on the following parameters:

Parameter Specific DetailsCustomer retentionCost savingsProcess improvementsIntegration (with other channels including handheld devices)Downtime managementSMAC influence

f. Do your corporate banking platforms have the key capabilities below? (For additional capabilities or features, please add rows and provide details.)

Key Capabilities Available Not Available Specific DetailsService oriented architectureSTPWeb enabled technology24/7 operationMulti-country/currency implementationLegal/regulatory complianceCloud computing

Greater than 30%20%-30%10%-20%Less than 10%

Account opening is offlinePartially automatedFully automated

Less than 50%50%-70%70%-90%More than 90%

Multi-language support

2. Which products and services are offered digitally? Which additional products and services are scheduled to be digitized? (Add rows as needed.)

Investment Management Services (IMS)

(list below )

Online Cash Management Services (CMS)

(list below )

Trade Finance Services (TFS)

(list below )

Online Treasury Services

(list below )

3. Are the products and services mentioned above available through multiple channels?

4. Can a customer initiate product application in any one channel and close at any another?

5.a. What percent of your total banking customers use your online investment management

Services?

b. What is the year-on-year growth in the percent of customers using your online investment management services?

c. What is the year-on-year growth in total revenue from online investment management services?

d. Describe the online investment management services features. Please specify the tools/features used including, but not limited to those listed below. (Add rows as needed.)

Investment Management Services Specific Details (Not more than 100 words)Risk profilersPortfolio recommendation

Asset classes available

Financial planning toolsGoals/budget savings

Yes No

Yes No

25%-50% Greater than 75%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Online help through chat

Portfolio review/recommendations

Business analytics

Dashboard

Client types

End-to-end processing capabilities

Value added services

Specific strategies to encourage customers to use online IMS servicesInnovative/unique features distinguishing you from your competitors

6.a. What percent of your total banking customers use your online cash management services?

b. What is the year-on-year growth in the percent of customers using your online cash management services?

c. What is the year-on-year growth in total revenue from online cash management services?

d. Describe the online cash management services features. Please specify the tools/features used including, but not limited to those listed below (add rows as applicable):

Cash Management Services Specific Details (limit answer to 100 words)Specific strategies to encourage customers to use online cash management servicesPayment ServicesCollection servicesLiquidity management servicesInnovative/unique features distinguishing you from your competitorsValue added services

7. a. What percent of your total banking customers use your online trade finance services?

25%-50% Greater than 75%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

b. What is the year-on-year growth in the percent of customers using your online trade finance services?

c. What is the year-on-year growth in total revenue from online trade finance services?

d. Describe the online trade finance services features. Please specify the tools/features used including, but not limited to those listed below (add rows as applicable):

Trade Finance Services Specific DetailsSpecific strategies to encourage customers to use online trade finance servicesConventional products (LC’s/BG etc.)Next generation products (MT798/BPO etc.)Document management systemInnovative/unique features distinguishing you from your competitorsValue added services

8. a. What percent of your total banking customers use your online treasury services?

b. What is the year-on-year growth in the percent of customers using your online treasury services?

c. What is the year on year growth in the total revenue from online treasury services?

d. Describe the online treasury services features. Please specify the tools/features used including, but not limited to those listed below. (Add rows as needed.)

Treasury Services Specific DetailsSpecific strategies to encourage customers to use

25%-50% Greater than 75%50%-75%Less than 25%

25%-50% Greater than 75%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

online treasury servicesReal time currency exchange ratesCurrency conversion facilitiesReal time alertsInnovative/unique features distinguishing you from your competitorsValue added services

9. Describe the unique features of your corporate banking website.a. Single sign-on or straight through processing

b. Does it have the following interactive features?

Interactive Features Yes No Please give brand name, if any, for the feature

SurveysToolsCalculatorsText chatVideo chatAbility to download statements in different formatsConsolidated dashboardAnalyticsBusiness intelligence reportingPersonalization featuresCompatibility with different internet browsersCompatibility with different operating systemsLinks/information from sources like Dow Jones, Reuters, CNN, etc.Integration with external vendors for utilities bill payment, tax payment, etc.Google Maps or any other geo-location based informationAny other features, please explain

10. Please describe the extent to which your banking channels are integrated including any channel optimization measures that you have taken.

11. What are the challenges you face to give an integrated banking website experience to corporate banking clients? What have you done to overcome these challenges? (Please limit your answer to 300 words.)

12. a. What is the level/extent of customization available for your website across regions/customers/segments?

b. Does your website provide the following next generation features?

PartialNoYes

Features Currently offered

Plan to offer in the future

No plans to offer

Multiservice windowResponsive web designOnline demo videosVideo chatHelp tabPaperless onboardingAutomated document managementMulti-bank aggregationE-commerce type experienceConsumer analyticsSingle holistic viewAny other features Please list any other features being offered planned

in the near future. (Please limit your answer to 300 words.)

13. a. What is your mobile banking strategy and how do you encourage customers to migrate to mobile banking?

b. What are the key strategies and drivers of your corporate mobile banking offering?

c. What are your top investment priorities in corporate mobile banking? (Justify your response for mobile web banking, and mobile apps banking separately.)

d. What percent of your total digital banking corporate customers enrolled for mobile banking?

e. What is the year-on-year growth in percent of transaction volume initiated from mobile banking?

16 a. Describe the current mobile channel platform/ delivery modes for corporate mobile web banking.

Mobile Web Banking Features Specific DetailsChannels for delivery (smartphone, mobile, tablet, notes etc.)Innovative products/services being offered via these platforms and the specific benefits of each platformSecurity featuresInnovative/unique features distinguishing you from your competitors offered to clientSolution capable of handling files carrying rich volume of transactionsFormats of files that are supportedMulti-level approval services via mobile banking

25%-40% Greater than 60%40%-60%Less than 25%

Greater than 100%25%-50% 75%-100%50%-75%Less than 25%

solutions? (If yes, have you defined rule based work flow for transactions?)

b. Describe the current mobile channel platform/delivery modes for corporate mobile app banking.

Mobile App Banking Features Specific DetailsChannels for delivery (smartphone, mobile, tablet, notes etc.)Innovative products/services being offered via these platforms and the specific benefits of each platformSecurity featuresInnovative/unique features distinguishing you from your competitors offered to clientSolution capable of handling files carrying rich volume of transactionsFormats of files that are supportedMulti-level approval services via mobile banking solutions? If yes, have you defined rule based work flow for transactions?

17 a. What is your current strategy to handle situations like mobile banking maintenance, upgrades and downtime?

b. What is the average downtime faced by end users of mobile banking?

18 a. What are the basic and advanced level technologies in place for monitoring and preventing online banking (including mobile banking) fraud/theft/hacking and other new age frauds (including information on layered security features, features to ensure transaction security, levels of user authentication, encryption protocols used, etc.)?

b. Does the online portal have secured cloud Integration to save or archive transaction details? (Applicable for all transaction banking products.) Please limit your answer to 200 words.

c. What is the approach to improve client awareness regarding internet banking fraud/theft/hacking/AML compliance? (For example, providing a link on your website with details of safe internet banking practices and precautions clients need to take.) Explain the specific preventive and corrective measures taken on the above aspects.

1hr – 6hrs More than 12hrs6hrs – 12hrsLess than 1hr

NoYes

d. Describe your online fraud resolution process. Explain your client service strategy and SLA for corporate banking clients who are a victim of internet banking fraud/theft/hacking.

19. a. Is your web site compatible with a mobile browser (WAP browser)?

b. If yes, please provide details of the technology used. (Please limit your answer to 200 words.)

20 a. Has social media (LinkedIn, Twitter, Blogs, Mashups etc.) been included as part of your corporate banking online strategy?

b. What do you use social media channels for (please check all that apply)?

AwarenessProduct promotions and campaignsGrievance reportingCommunity buildingResearchTransfer moneyThought leadershipInternal improvementsSocial media analyticsRun virtual banks to provide products and services through social media platformsAny other services Please list any other services offered through

mobile

c. Do you monitor social media activity through a dedicated team? If yes, please provide details.

d. What is the turnaround time for responses on your social media channels?

21. How do you protect customer privacy and ensure customer data security?

22 a. How do you handle structured and unstructured data? Please list any specific analytical tools used.

NoYes

NoYes

2-6 hours Greater than 24 hours6-24 hoursLess than 2 hours

b. Do you have a big data strategy in place?

c. If your answer to the above question is yes, then what are the ways in which you leverage big data? Please provide some specific examples. (Please limit your answers to 300 words.)

23. Are the following advanced technologies/trends in use in your bank?

Technology In use Will implement in near future No plans to use

Block chain technologyBitcoinSocial media analyticsRobotic (automated) consultationNew credit underwriting modelsArtificial intelligenceInternet of Things

If the answer to any of the above is “in use” please describe below.

24. What are your key focus areas in 2016? (Please rank the following from 1-7, with 1 being the highest priority.)

Focus Areas Rank given (from 1-7)Social mediaPaymentsMobilityAcquiring/co-innovating with fintech startupsOmni-channel bankingCore platforms upgrade/conversionAdvanced analytics and big data in use

Please use the space below to provide further details on your priorities above.

25. Please provide any other information you think will strengthen your case.

NoYes