South Australia Connected

6

Introduction

Government is in the connections business. Everything we do ultimately comes down to better connecting the people of South Australia with the things they want and need.

Whether we are connecting a car owner with a self-serve registration renewal, a pensioner with a concession, or a sick person with medical care, we are serving the people of South Australia.

Our goal is to better serve South Australians by making, improving, and enabling connections. Information and Communications Technology [ICT] is critical to our capability to achieve this goal because it amplifies our ability to connect.

ICT is part of our lives more than ever before, and government, like the rest of the modern economy, is reliant on the smooth, uninterrupted operation of its ICT. Though government continues to make great progress using ICT to improve service delivery, South Australia is in the midst of a period of digital disruption that presents new opportunities beyond those offered by traditional ICT. We are now seeing the emergence of increasingly sophisticated digital technologies and are achieving more than simply placing forms online.

At the core is business model innovation based on customer preferences. Digital disruption is being driven not just by new technologies, but by changing citizen expectations. Citizens are demonstrating a willingness to use digital services, and government needs to respond to this in a strategic way.

South Australia Connected [SA Connected] is the South Australian Governments ICT Strategy. It sets the direction to help agencies make the most of ICT. Supported by the Digital by Default Declaration and the SA Government Digital Transformation Strategy, SA Connected has been updated to reflect our renewed focus on digital transformation.

ICT has an enhanced role in the business of government, and we are embracing this to deliver better outcomes for our state.

SA Connected will help government continue to go about its business and work towards our objectives in a strategic way. By setting the strategic direction and assisting agencies to align their decisions and activities, SA Connected will help make South Australia connected, ready for the future.

Phil McMahon

CHIEF OPERATING OFFICER

DEPARTMENT OF THE PREMIER AND CABINET

Overview

Purpose

The purpose of SA Connected is to set the strategic direction for the use of ICT in the Government of South Australia, characterised in each section by a number of highlevel From To statements.

These statements indicate where we want to go, and by aligning our decisions and activities with this strategic direction, we will move the government towards our goal of making South Australia connected, ready for the future.

Goal

Our goal is to better connect the people of South Australia with the things they want and need, when and where they need them.

Perspectives(of our goal)

These six perspectives of our goal provide a way of looking at the complexity of government. They offer us a means to focus our energies.

Strategic Direction

For example:

From

To

Some services online

Digital by default

The From To statements set the strategic direction for the government. They move us towards our goal.

A living strategy

SA Connected is not intended to be static or inflexible. The world we live in is complex and changing (as is the work of government) our strategy needs to be able to adapt and move as change is required. While the strategic direction is intended to be enduring, how we work to align with it may need to change as we continually improve and discover what works best.

The idea is that we have an active, dynamic, and living strategy. The strategic direction is just one part of this overall strategy. The rest of it will not be bound in a static document; it will be digital by default and exist online at www.digital.sa.gov.au so that it can be kept relevant and thoughtfully adjusted as required.

The online strategy will consist of five parts (including the strategic direction). These parts work together to provide the tools and information that agencies and their partners need in order to align their activities and decisions with the strategic direction. This includes details of the standard practices that agencies will be expected to follow, and the other policies that guide decisionmaking.

Available from www.digital.sa.gov.au

The strategic direction

These are directional statements. They show, in overview, the strategic direction for the Government of South Australia.

These statements have been designed to encapsulate the direction that government will go, simply and succinctly. Each From To statement has been provided to show what will change by articulating a shift in focus, or the move to an improved level of maturity.

For example, when we say that we are moving from Robust ICT governance to Integrated governance, we do not mean that our ICT governance will no longer be robust, we simply mean that we are making a deliberate choice to move beyond this level of maturity, to improve our governance arrangements.

These statements are designed to be brief and highlevel. The detail required for agencies to align with these statements will be developed through the other parts of the strategy, available from www.digital.sa.gov.au.

Serving People

What we do

Strategic Direction

Securing Resilience

Preparing for the unpredictable,

but inevitable

Strategic Direction

Improving Delivery

Getting more out of what weve got

Strategic Direction

Working Together

Common problems, shared solutions

Strategic Direction

Innovating Now

Embracing opportunities is rewarded

Strategic Direction

Open Data

Enabling us to make better connections

Strategic Direction