Victor Mora Resume 1_27_17
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Victor Mora San Francisco, CA ∙ (510)-589-8662 ∙ [email protected] SALESFORCE ADMINISTRATOR Salesforce ADM-201 certified professional with 4 years of professional IT experience including new user set ups, customization, report development, and data management. 4 Years of expertise include: Implimented advanced Excel spreadsheet analysis with an eye for details and using relevant functionalities for data cleansing ensuring data maintenance and quality control Performed data mining in MySQL servers using advanced SQL queries, along with data analysis ensuring data maintenance and quality control Participated in business requirement gathering sessions, and crafted test cases based on the specific needs of business stakeholders in order to insure company builds were free from defects Effective time manager, self-starter, self-motivated, team, result and detail-orientated, excellent interpersonal, analytical and problem solving skills WORK EXPERIENCE SALESFORCE ADMINISTRATOR NOV 2016 – Present First Graduate Optimized organization’s Non-Profit Starter Pack in order to calculate and track matching donations Implimented forecasting to track potential donations and ensure that monthy donation quotas are met Analyzed and reverse engineered a proprietary Salesforce Application to better meet organization requirements saving First Graduate 20k annually in costly subscription fees Created automated processes using process builder to trigger email alerts to be sent to student’s academic advisor when their GPA falls below 3.0 and to reflect recent information on the contact object Used Lightning App Builder to customize the appearance of the First Graduate App in order to provide users with a more interactive and user friendly experience Presented an app demo and conducted a in person training for all staff on how to use the new custom built salesforce instance QA TEST ENGINEER MAR 2015 – AUG 2015 Robert Half International Tested company PC/MAC builds on various hardware platforms ensuring our customers did not encounter any defects Created test cases in the HP ALM tool which enabled our team to verify that the applications we were testing met the requirements of our stakeholders Reported defects in JIRA early in the development cycle which saved the company thousands of dollars from having to make costly fixes in the production stage
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Transcript of Victor Mora Resume 1_27_17
Victor Mora San Francisco, CA ∙ (510)-589-8662 ∙ [email protected]
SALESFORCE ADMINISTRATOR Salesforce ADM-201 certified professional with 4 years of professional IT experience including new user set
ups, customization, report development, and data management.
4 Years of expertise include:
Implimented advanced Excel spreadsheet analysis with an eye for details and using relevant functionalities for data
cleansing ensuring data maintenance and quality control
Performed data mining in MySQL servers using advanced SQL queries, along with data analysis ensuring data
maintenance and quality control
Participated in business requirement gathering sessions, and crafted test cases based on the specific needs of
business stakeholders in order to insure company builds were free from defects
Effective time manager, self-starter, self-motivated, team, result and detail-orientated, excellent interpersonal,
analytical and problem solving skills
WORK EXPERIENCE SALESFORCE ADMINISTRATOR NOV 2016 – Present First Graduate
Optimized organization’s Non-Profit Starter Pack in order to calculate and track matching donations
Implimented forecasting to track potential donations and ensure that monthy donation quotas are met
Analyzed and reverse engineered a proprietary Salesforce Application to better meet organization
requirements saving First Graduate 20k annually in costly subscription fees
Created automated processes using process builder to trigger email alerts to be sent to student’s
academic advisor when their GPA falls below 3.0 and to reflect recent information on the contact object
Used Lightning App Builder to customize the appearance of the First Graduate App in order to provide
users with a more interactive and user friendly experience
Presented an app demo and conducted a in person training for all staff on how to use the new custom
built salesforce instance
QA TEST ENGINEER MAR 2015 – AUG 2015
Robert Half International
Tested company PC/MAC builds on various hardware platforms ensuring our customers did not
encounter any defects
Created test cases in the HP ALM tool which enabled our team to verify that the applications we were
testing met the requirements of our stakeholders
Reported defects in JIRA early in the development cycle which saved the company thousands of dollars
from having to make costly fixes in the production stage
INTERMEDIATE QUALITY ASSURANCE ANALYST AUG 2013 – FEB 2015
Blue Shield of California
Led a team that tested Blue Shield of California’s first iOS/android mobile application which went live
successfully without any major defects
Created diagrams for sets of Business Requirements which contributed to a 40% decrease in the
incidence of high priority defects present late in the testing lifecycle
Wrote test cases to troubleshoot business requirements and account for all possible scenarios
Wrote SQL queries in TOAD in order to extract test data from databases to ensure we had the
sufficient amount of data necessary to conduct further testing
PROFESSIONAL DEVELOPMENT
SALESFORCE TRAINING PARTICIPANT JUN 2016 - OCT 2016
Jewish Vocational Service
Designed and implemented a Recruiting and Job Search Application on Salesforce.com
Effectively managed 2 developer orgs and 1 production org with over 50 users and successfully deployed
changes from sandbox to production org using change sets
Automated workflow and approval processes, created reports and dynamic dashboards, performed data
migration and deployed changed between production org and sandboxes
CERTIFICATIONS AND AREAS OF TECHNICAL EXPERTISE
Certifications: Salesforce Certified Administrator (ADM-201)
Languages: SQL, HTML5, and proffesional fluency in Spanish
Salesforce Tools: Reports and Dashboards, Process Builder, Visual Workflow, Workflow Rules, Approval Processes,
Validation Rules, Formula Fields, Web2Lead, Web2Case, Email2Case, Schema Builder, Change Sets, Force.com IDE,
Data Import Wizard, Data Loader, Form Assembly, Salesforce1, Visualforce, Cloud Scheduler and email templates
Excel Functionalities: Formulas, pivot tables and charts, text-to-column, what-if-analysis, name range, formula
auditing, advanced sorting and filtering, data de-duplication, validation and consolidation, change tracking and
external data management
EDUCATION
QA TRAINEE MAR 2013 - JAN 2014
Year Up / City College of San Francisco
Certificate in the Fundamentals of Technical Support
