Vhelp next gen_livechat
-
Upload
umakant-soni -
Category
Technology
-
view
449 -
download
2
description
Transcript of Vhelp next gen_livechat
1
75% of your consumers are on
the web*
vhelp drives more sales from
web by converting web visitors
Websit
Faceboo
Googl
Why vhelp ?
*Forrester research 2010
2
vhelp is the next generation live chat, that
can be put on your website
vhelp allows you to chat with your visitor when they are on your website in real time. Helping you close more leads and sales from your web
What is vhelp
3
vhelp converts web traffic to
ClickChat
Convert1
23
Why vhelp ?
4
"vhelp" appears on the bottom right on your website
or facebook page
Where will be vhelp ?
5
On click it will pop open within the page and allows visitors to chat
Where will be vhelp ?
6
When your not online, visitors can leave message for you
Where will be vhelp ?
7
Just 6 lines of javascript need to be pasted into your
website
No software to download and maintained
Getting vhelp on
your
8
You need to login portal.vhelp.me to chat with
your visitors
Visitor paneAll visitors with
their source show up here
Interaction paneAgents can talk to multiple visitors in
one go
Resources paneAgents can see the info about visitors,
search kbase
1 2 3
How to manage vhelp ?
9
On click you can acquire the customers you want to interact
On click, it allows to release the visitor from the pane.
With redirect you can cobrowse with the customer.
Tag lead allows you to post the visitor info to the lead table,
2a
2b
2d
2c
Interaction pane allows you to acquire visitors, co- browse
and also tag a lead in real time
How to chat with
vhelp ?
10
Click on search to quickly search through the knowledge base
Change the chat name for the sales agent.
Logout of the session.
Click on edit option to modify lead information of the visitor
Create quick short cuts to power your interactions.
Previous interaction history of visitor
3a
3c
3b
You get complete info on visitors
How to chat with
vhelp ?
11
You need to login to dashboard.vhelp.me to manage
it
How to manage vhelp ?
12
You can slice and dice into reports by choosing multiple tabs. If you don't get see any data into reports don't worry. It takes 24 hours to get initial data points to generate.
10 built in reports to give you complete insight into sales
How to manage vhelp ?
13
Pearson sees 2x leads and higher customer satisfaction
1. Largest educational company, Pearson's india website (www.edurite.com) . Leader in educational e commerce space in india.
2. Close to 50-60k unique visitors everyday
3. 50% shoppers come in the time frame of 9am -2 pm
Customer Details
Customer
case
14
1. More than 950+ additional confirmed leads generated with just 5% of the traffic.
2. More than 75% of interactions are happy interactions.
3. Reduced the cost of acquisition by 35%.
Impact details
Pearson sees 2x leads and higher customer satisfaction
Customer
case
15
Sign up for 30 day free trial with no credit card required, at
Www.vhelp.me
Less than 60 sec sign up
Set up in 5 minutes or
less
16