VERSION 3.0 JULY 2011 AA APPAREL A PPARELPPAREL€¦ · QVC Vendor Manual – Apparel Version 3.0...

VENDOR MANUAL VERSION 3.0 JULY 2011

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QVC Vendor Manual – Apparel Version 3.0 May 2011 of 35

1.1.1.1. INTRODUCTIONINTRODUCTIONINTRODUCTIONINTRODUCTION .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 3333

Our Philosophy.......................................................................................................................................................3 Observance of Applicable Law .......................................................................................................................3 Vendor Compliance..............................................................................................................................................3 General QA Requirements.................................................................................................................................3

2.2.2.2. PACKAGING AND LABELLPACKAGING AND LABELLPACKAGING AND LABELLPACKAGING AND LABELLINGINGINGING........................................................................................................................................................................................................................................................................................................................................................................................................................................................ 4444

2.1 DEFINITIONS .....................................................................................................................................................4 2.2 TOP TEN REASONS FOR DELIVERY NON-COMPLIANCE .............................................................6 2.3 PACKAGING AND LABELLING REQUIREMENTS............................................................................... 7

2.3.1 Saleable Unit / Barcode requirements .......................................................................................7 2.3.2 Loose-Fill Packaging...........................................................................................................................8 2.3.3 Garments/Soft Apparel......................................................................................................................8 2.3.4 Outerwear ................................................................................................................................................8 2.3.5 Footwear ..................................................................................................................................................8 2.3.6 Handbags .................................................................................................................................................7 2.3.7 Bouncebacks ..........................................................................................................................................8 2.3.8 Inner Carton ……………………………………………………………………………………………………………………….….8 2.3.9 Master Carton / Barcode requirements .....................................................................................8 2.3.10 Palletisation ..........................................................................................................................................10 2.3.11 EU Requirement for Wood Packing Material.......................................................................... 13

2.4 PACKAGING AND LABELLING CHECKLIST ........................................................................................14

3.3.3.3. DELIVERY IMPORT INSTDELIVERY IMPORT INSTDELIVERY IMPORT INSTDELIVERY IMPORT INSTRUCTIONSRUCTIONSRUCTIONSRUCTIONS ............................................................................................................................................................................................................................................................................................................................................................................................................ 11115555

3.1 SUMMARY GUIDE ...........................................................................................................................................16 3.1.1 Domestic Deliveries ........................................................................................................................... 15 3.1.2 QVC-Managed Imports .................................................................................................................... 15 3.1.3 Vendor Managed Imports ............................................................................................................... 15 3.1.4 Vendor Samples .................................................................................................................................. 16

3.2 DOMESTIC ORDERS ......................................................................................................................................16 3.2.1 Bookings................................................................................................................................................. 16 3.2.2 Loading of Containers/Delivery Vehicles................................................................................. 18 3.2.3 Deliveries................................................................................................................................................ 18 3.2.4 Delivery Address:...............................................................................................................................20 3.2.5 Invoice Information:..........................................................................................................................20 3.2.6 SUMMERY Delivering product to QVC Warehouse:............................................................ 21 3.2.7 Delivery to a third party Warehouse:......................................................................................... 21

3.3 QVC MANAGED IMPORTS (ADDITIONAL REQUIREMENTS TO DOMESTIC) .......................21 3.3.1 Documentation ................................................................................................................................... 22 3.3.2 Forwarders Cargo Receipt (FCR)/Bills of Lading (B/L)................................................... 23 3.3.3 Commercial Invoice/Packing List Information...................................................................... 23

3.4 VENDOR MANAGED IMPORTS ONLY (ADDITIONAL REQUIREMENTS TO DOMESTIC)24 3.4.1 Documentation ................................................................................................................................... 24 3.4.2 Commercial Invoice/Packing List Information...................................................................... 25

4.4.4.4. VENDOR CHARGEBACK POVENDOR CHARGEBACK POVENDOR CHARGEBACK POVENDOR CHARGEBACK POLICYLICYLICYLICY ............................................................................................................................................................................................................................................................................................................................................................................................................................ 22226666

5.5.5.5. RETURNS PROCEDURERETURNS PROCEDURERETURNS PROCEDURERETURNS PROCEDURE .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 29292929

5.1 QA-REJECTED PRODUCT .........................................................................................................................29 5.2 CUSTOMER FAULTY PRODUCT..............................................................................................................29 5.3 SALE OR RETURN (SOR) PRODUCT .................................................................................................... 30 5.4 CHARGES ......................................................................................................................................................... 30 5.5 RETURN TO VENDOR (RTV) PROCESS ...................................................................................................... 30

5.5.1 Example of QVC letter informing about CFR/QA returns ......................................................31 5.5.2 Example of Vendor Template for CFR/QA returns...................................................................32 5.5.3 Example of Letter Informing about SOR Returns ......................................................................33

6.6.6.6. QVC KEY CONTACTSQVC KEY CONTACTSQVC KEY CONTACTSQVC KEY CONTACTS.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 33334444


1.1.1.1. INTRODUCTIONINTRODUCTIONINTRODUCTIONINTRODUCTION

Our PhilosophyOur PhilosophyOur PhilosophyOur Philosophy

QVC’s philosophy, and the key to our success, can be found in our name:

QQQQuality

VVVValue

CCCConvenience

We endeavour to offer unique products that are unmatched in quality and value, and to deliver them as swiftly as possible to the customer’s door. We are totally committed to exceeding our customers’ expectations.

Observance of Applicable LawObservance of Applicable LawObservance of Applicable LawObservance of Applicable Law

QVC expects its business associates to observe and comply with all applicable laws and regulations of the United Kingdom and the EEC. As well as the laws and regulations of the country of origin, country of manufacture and country from which QVC receives the product.

QVC also expects its business associates to refrain from behaviour or practices which, though not strictly illegal, are widely considered unethical. Please refer to the QVC Vendor Relations website:

http://www.qvcuk.com/ukhtml/vendorrelations.html. . . .

Vendor ComplianceVendor ComplianceVendor ComplianceVendor Compliance

QVC’s requirements are designed to ensure timely and accurate processing of goods received from the vendor, and then onwards to QVC’s customers.

Compliance with these requirements is essential for QVC to maintain its high standards of customer service: therefore, a vendor chargeback policy is in place to highlight all non-compliance issues. This manual is available online on the QVC Vendor Relations website:

http://www.qvcuk.com/ukhtml/vendorrelations.html

General QA RequirementsGeneral QA RequirementsGeneral QA RequirementsGeneral QA Requirements

In order to simplify QVC’s QA Requirements, define the needs for the separate divisions and separate different aspects of the QA process, a separate Quality Assurance Requirements section has been created on our website,

http://www.qvcuk.com/ukhtml/vendorrelations.html....

Please refer to the following sections within the Quality Assurance Requirements area of the website:

WarrantiesWarrantiesWarrantiesWarranties First Piece InspectionFirst Piece InspectionFirst Piece InspectionFirst Piece Inspection Bulk InspectionBulk InspectionBulk InspectionBulk Inspection Vendor ComplianceVendor ComplianceVendor ComplianceVendor Compliance General QVC RequirementsGeneral QVC RequirementsGeneral QVC RequirementsGeneral QVC Requirements Quality Assurance Specifics Quality Assurance Specifics Quality Assurance Specifics Quality Assurance Specifics –––– Apparel Section Apparel Section Apparel Section Apparel Section

Testing report RequirementsTesting report RequirementsTesting report RequirementsTesting report Requirements

Our Test report information and requirements can be found on our QVC QA requirement guidelines on the below link http://www.qvcuk.com/ukhtml/vendorrelations.html. . . . At times QVC may feel it is necessary to carry out additional fabric testing to confirm that an item meets both its legal and performance objectives. If the results from the testing show that the SKU concerned has such failures that warrant QVC having to reject the line then these testing costs will be passed back to the vendor.


2.2.2.2. PACKAGINGPACKAGINGPACKAGINGPACKAGING ANDANDANDAND LABELLINGLABELLINGLABELLINGLABELLING

QVC consider the packaging and labelling of product to be just as important as the quality of the actual item supplied: therefore, deliveries may be rejected for failure to comply with QVC’s packaging requirements.

The following document provides the generic requirements due to variations of different product that it covers. For item specific contacts please see Section 6.

2.12.12.12.1 DEFINITIONSDEFINITIONSDEFINITIONSDEFINITIONS

Garments/Sort ApparelGarments/Sort ApparelGarments/Sort ApparelGarments/Sort Apparel Saleable units that can be packed into a BDCM1 carton in multiples

OuterwearOuterwearOuterwearOuterwear Saleable units that cannot be packed into a BDCM1 carton in multiples

Domestic OrderDomestic OrderDomestic OrderDomestic Order All purchase orders where product is supplied to QVC from within the UK.

QVC Managed ImportQVC Managed ImportQVC Managed ImportQVC Managed Import All imported purchase orders handled and controlled by QVC. (Generally Ex-works and FOB).

Vendor Managed ImportVendor Managed ImportVendor Managed ImportVendor Managed Import All imported purchase orders handled and controlled by the vendor (generally DDU and DDP).

SKNSKNSKNSKN The specific style code of the product. This is always a 6-digit code.

SKU (QVC item number)SKU (QVC item number)SKU (QVC item number)SKU (QVC item number) The combination of the style code (SKN), colour or type and size code of the product. This can be found on the purchase order:

SKUSKUSKUSKU

1 5 1 9 9 91 5 1 9 9 91 5 1 9 9 91 5 1 9 9 9 –––– 0 0 00 0 00 0 00 0 0 –––– 1 2 31 2 31 2 31 2 3

Note: all item labelling and accompanying paperwork must exactly match the purchase order. If your product is only made up of SKN (with no colour/size suffixes) please do notdo notdo notdo not use zeros in their place.

Colour Colour Colour Colour or Typeor Typeor Typeor Type

SizeSizeSizeSize


Saleable UnitSaleable UnitSaleable UnitSaleable Unit The exact number of units that are sold on air, by QVC, as one item. (One saleable unit could be a set of two items or more grouped together to sell as one unit, or a single item.)

Saleable Carton Saleable Carton Saleable Carton Saleable Carton A carton containing a single saleable unit that may be found inside an inner carton or master/shipping carton.

PolybagPolybagPolybagPolybag A clear bag containing a single saleable unit that may be found inside an inner carton or master/shipping carton. (Check FPI Report.)

Inner CartonInner CartonInner CartonInner Carton A carton containing multiple saleable units of a specific item, contained inside a master/shipping carton. An inner carton should contain only a single SKU.

Master/Shipping CartonMaster/Shipping CartonMaster/Shipping CartonMaster/Shipping Carton The outermost carton that the vendor ships into QVC: could contain inner or saleable cartons.

PalletsPalletsPalletsPallets All products are to be delivered into QVC on a British Standard (BS 2629) 4-way pallet (1200x1000mm) that conforms to the QVC pallet specification. All pallets must be securely wrapped with clear or opaque shrink-wrap/stretch-wrap. (Excludes QVC-managed imports from the Far East See section ‘QVC Managed Imports’ for exception.)

BDCM1 CartonBDCM1 CartonBDCM1 CartonBDCM1 Carton A standard carton size measuring 600mm length x 300mm width x 400mm height. The carton opening should be as per the example on page 9.


2.22.22.22.2 TOP TEN REASONS FOR DELIVERY NONTOP TEN REASONS FOR DELIVERY NONTOP TEN REASONS FOR DELIVERY NONTOP TEN REASONS FOR DELIVERY NON----COMPLIANCECOMPLIANCECOMPLIANCECOMPLIANCE

1. Item doesn’t match passed QA sample

2. Saleable Unit not labelled, labelled incorrectly or fails barcode requirements

3. Test reports not been seen or approved

4. Pallet not labelled or labelled incorrectly

5. Master/Vendor carton not labelled / labelled incorrectly or fails barcode requirements

6. Delivery No Show/ Late delivery

7. Pallet incorrect loaded, Overheight, Inconsistent units per pallet

8. Items not/ Incorrectly labelled – regulatory symbols/ requirements

9. Packaging differs from FPI sample

10. Damaged or incorrect pallets


2.32.32.32.3 PPPPACKAGING AND LABELLING REQUIREMENTSACKAGING AND LABELLING REQUIREMENTSACKAGING AND LABELLING REQUIREMENTSACKAGING AND LABELLING REQUIREMENTS

2.3.12.3.12.3.12.3.1 Saleable UnitSaleable UnitSaleable UnitSaleable Unit / Barcode Requirements / Barcode Requirements / Barcode Requirements / Barcode Requirements

On each saleable unit we require the correct individual SKU numberindividual SKU numberindividual SKU numberindividual SKU number as li as li as li as listed on the purchase ordersted on the purchase ordersted on the purchase ordersted on the purchase order. . . . This number is to be placed in the bottom right-hand corner, on the front, for all polybags, and on the front and one of the longest sides for shoeboxes or cartons (Excluding Master Cartons). This must be positioned consistently across the entire PO.

This information must be printer-generated – not hand-written – on each Polybag/vendor carton. The vendor will be charged £1 per unit (minimum charge £100) for any stock which is not properly labelled.

The saleable unit packaging must be identical to the sample approved by the quality assurance team at First Piece Inspection and conform to the standards outlined in the QA Requirements section of our website (http://whttp://whttp://whttp://www.qvcuk.com/ukhtml/vendorrelations.htmlww.qvcuk.com/ukhtml/vendorrelations.htmlww.qvcuk.com/ukhtml/vendorrelations.htmlww.qvcuk.com/ukhtml/vendorrelations.html). Areas covered include fabric testing, fit sizing and labelling. To minimise the risk of injury to our customers QVC does not permit metal sharps of any form (i.e. pins, safety pins etc ) to be used in the packaging of any of our apparel products, as such it is the vendors responsibility to ensure that all sharps are removed prior to the delivery of any samples into QVC. Should any bulk delivery be found containing sharps then the items would be subject to reworking & removal of the metal sharp at the vendors expense.''

The vendor will be charged for any necessary reworks. The charge per item is dependent on the action required. Please see the Vendor Chargeback section for a summary of possible charges.

All contraAll contraAll contraAll contradictory information must be completely obscured, or may result in charges for corrective dictory information must be completely obscured, or may result in charges for corrective dictory information must be completely obscured, or may result in charges for corrective dictory information must be completely obscured, or may result in charges for corrective actions.actions.actions.actions.

QVC Specification – SKU Label

Labels must be supplied as following:

a. Face Material: White Paper Vellum or Semi Gloss, Suitable for Thermal Transfer or Laser Overprinting.

b. Adhesive: Permanent c. Shape: Rectangle with square or radius corners (3mm d. radius max) e. Label Width: 70 mm min – 74mm max f. Label Height: 34mm min – 36mm max g. Bar-code Type 128b h. Minimum X Dim: 0.25 mm (0.358 chars/mm) i. Maximum X Dim: 0.38 mm (0.239 chars/mm)

24mm bar Code Height

14pt Human Readable

151999 FA A5

151999 FA A5


Quiet zones are clear areas around bar codes that serve to isolate it from surrounding text or graphics. There must be at least 5mm

Space between edge of bar code and other text, graphics or label edge on both sides.

Vendors should take note that the format of the QVC SKU (including the spaces where appropriate) has not changed and must be maintained when in bar-code format. A 6 Digit SKU with no suffix for style and colour will remain 6 digits in both barcode and human readable

2.3.2 Loose2.3.2 Loose2.3.2 Loose2.3.2 Loose----Fill PackagingFill PackagingFill PackagingFill Packaging

QVC will not accept products packed with foam peanuts, Acceptable forms of packaging are shredded card, bubble wrap, cardboard, polystyrene (solid state) inserts. Please note that all items that have their internal packaging changed will be required to go through FPI again to ensure the item passes the drop test. If a product arrives at bulk with foam peanuts a Vendor chargeback will be raised for not meeting QA requirements.

2.3.2.3.2.3.2.3.3333 Garments/Soft ApparelGarments/Soft ApparelGarments/Soft ApparelGarments/Soft Apparel

Each saleable unit must be individually packed in a sealed clear polybag. A set of two or more pieces, sold as a saleable unit, must be packaged in one clear polybag. The vendor will be charged £1 per unit for failure to tape the polybag.

2.3.42.3.42.3.42.3.4 OuterwearOuterwearOuterwearOuterwear

Each saleable item must be packaged in a postal bag/postal box. A set of two or more pieces, sold as a saleable unit, must be packaged in one postal bag/postal box. The vendor will be charged £1 per unit for failure to tape the postal bag/postal box. QVC will accept a maximum of 250 units per pallet not packaged in master cartons.

2.3.2.3.2.3.2.3.5555 FootwearFootwearFootwearFootwear

All footwear is to be delivered either in mail order shoeboxes or standard shoeboxes sealed with a clear polythene strip (clear band) around the middle of the shoebox.

These must not be taped, and must be labelled in accordance with the instructions above.

Each inner carton must be labelled with the following information:

QVC Purchase numberQVC Purchase numberQVC Purchase numberQVC Purchase number SKUSKUSKUSKU Saleable units per cartonSaleable units per cartonSaleable units per cartonSaleable units per carton

2.32.32.32.3....6666 Handbags Handbags Handbags Handbags Handbags where the outer is constructed out of leather / suede must carry either a fibre composition label, swingtag or addendum stating as such, any other compositition of bags do not require labelling.


All bags where applicable must be delivered in BDCM compliant outer cartons, if the dimensions of the bag are too large to accommodate this then the vendor must submit the dimensions of the carton that they wish to supply the bags in that will be reviewed by uk_supplychainuk_supplychainuk_supplychainuk_supplychain to determine if they are acceptable. 2.3.2.3.2.3.2.3.7777 Bouncebacks Bouncebacks Bouncebacks Bouncebacks

QVC generally does not permit Vendors to include bouncebacks in their products, packaging or literature. A bounceback is a promotional leaflet / card that gives a QVC customer direct contact details to a vendor either via email, freepost or telephone, which could potentially lead to the vendor obtaining further sales on the back of their initial QVC sale

The following are examples of bouncebacks, which are generally not permitted:

- Product catalogues

- Membership offers

- Offers for other products

- Telephone numbers that the customer can call to order other products

There are however, certain types of bouncebacks, which may be permitted. In order for QVC to approve such bouncebacks, the Vendor must sign a confidentiality agreement entitled "Vendor Bounceback Statement." By this statement, the Vendor agrees not to use any QVC customer information for any telemarketing or direct marketing efforts, or to share or sell that information to any other entity. Should you have any queries regarding any proposed marketing information that you wish to include with your products please forward an image of the leaflet to [email protected] for review 2.3.2.3.2.3.2.3.8888 Inner CartonInner CartonInner CartonInner Carton

Each Inner carton must be labelled with the following information: QVC Purchase Number SKU Saleable Units per carton Inner Carton LabelInner Carton LabelInner Carton LabelInner Carton Label This must be positioned on the front and on one of the longestThis must be positioned on the front and on one of the longestThis must be positioned on the front and on one of the longestThis must be positioned on the front and on one of the longest sides. sides. sides. sides.

Cartons must be packed with a single SKU.Cartons must be packed with a single SKU.Cartons must be packed with a single SKU.Cartons must be packed with a single SKU. The number of saleable cartons/polybags inside the inner carton must be uniform across the SKU, and must accurately match the carton labelling. The carton mustmustmustmust be taped (refer to section 2.3.1 Carton Taping).

Note: the rework charge for not meeting the above requirements is:Note: the rework charge for not meeting the above requirements is:Note: the rework charge for not meeting the above requirements is:Note: the rework charge for not meeting the above requirements is:

££££1111 per inner carton labelling per inner carton labelling per inner carton labelling per inner carton labelling £1 per carton taping£1 per carton taping£1 per carton taping£1 per carton taping

2.3.2.3.2.3.2.3.9999 Master Master Master Master Carton Carton Carton Carton/ Barcode requirements / Barcode requirements / Barcode requirements / Barcode requirements

All master cartons must be packed by solitary SKU`s comprised of Colour and size in a pAll master cartons must be packed by solitary SKU`s comprised of Colour and size in a pAll master cartons must be packed by solitary SKU`s comprised of Colour and size in a pAll master cartons must be packed by solitary SKU`s comprised of Colour and size in a primary BDCM1 rimary BDCM1 rimary BDCM1 rimary BDCM1 carton. carton. carton. carton.

The master carton should be a standard BDCM1 (BDCM1 (BDCM1 (BDCM1 (600mm (L) x 300mm (W) x 400mm (H)600mm (L) x 300mm (W) x 400mm (H)600mm (L) x 300mm (W) x 400mm (H)600mm (L) x 300mm (W) x 400mm (H). A penalty charge will be applied for rework of any stock not delivered in BDCM1 cartons.

Cartons must be packed by single SKU and the contents must accurately match the carton labelling. The number of saleable units inside the master carton must be uniform across the SKU. The vendor will be

POPOPOPO NumberNumberNumberNumber

4521234567452123456745212345674521234567

SKU SKU SKU SKU

111151999519995199951999----FAFAFAFA----A5A5A5A5

Saleable Units Per Saleable Units Per Saleable Units Per Saleable Units Per CartonCartonCartonCarton

5555


charged for the rework of any inconsistent counts across the master cartons. Each master carton must contain a minimum of 4 units.

The carton label must be accurately completed and attached to the front of each master cartonThe carton label must be accurately completed and attached to the front of each master cartonThe carton label must be accurately completed and attached to the front of each master cartonThe carton label must be accurately completed and attached to the front of each master carton of the of the of the of the 300mm x 300mm face300mm x 300mm face300mm x 300mm face300mm x 300mm face. It is imperative that this information is correct to ensure the smooth and quick processing of the goods through the warehouse and to the customer. Missing, incomplete or inaccurate labels will be subject to a penalty charge.

Valuable goods must be packed in tamper-resistant or tamper-evident packaging. Tamper-evident packaging must provide reasonable and obvious evidence, on the outer packaging, of any removal of or tampering with the product. The master/shipping carton weight must not exceed 14kg. This is a Health and Safety requirement. A penalty charge may be applied for any rework needed.

The packaging must be sufficieThe packaging must be sufficieThe packaging must be sufficieThe packaging must be sufficiently durable for the distance and duration of the entire transportation ntly durable for the distance and duration of the entire transportation ntly durable for the distance and duration of the entire transportation ntly durable for the distance and duration of the entire transportation and must not bear any form of advertising.and must not bear any form of advertising.and must not bear any form of advertising.and must not bear any form of advertising.

Note: the rework chargeNote: the rework chargeNote: the rework chargeNote: the rework chargessss for the infractions listed above are: for the infractions listed above are: for the infractions listed above are: for the infractions listed above are:

££££1111 per master carton per master carton per master carton per master carton Minimum £100Minimum £100Minimum £100Minimum £100 The vendor may use a BDCM2 (300mm L x 300mm W x 400mm H) as a master carton when the total units ordered by SKU on a single purchase order are too few to fill a BDCM1 carton. You may find oddments, in which case you may cut down to BDCM2 dimensions. In this case you must clearly mark the carton as ‘PARTIAL.’

Carton TapingCarton TapingCarton TapingCarton Taping

All cartons must be taped (do not place bands, straps, or string on cartons). QVC recommends that the “6-strip” or “H-pattern” taping method be used (as illustrated below) with self adhesive polypropylene tape 100mm wide. The use of non-pilferage tape is also encouraged .It is preferable that cartons are not banded, however where required due to local customs requirements Heavy Duty Polypropylene Strapping (12 mm) must be used.

The vendor will be charged £1 per carton for any cartons received by QVC that are not taped properly.

Master Carton LabelMaster Carton LabelMaster Carton LabelMaster Carton Label

All contradictory information must be completely obscuAll contradictory information must be completely obscuAll contradictory information must be completely obscuAll contradictory information must be completely obscured, or may result in charges for corrective red, or may result in charges for corrective red, or may result in charges for corrective red, or may result in charges for corrective actions.actions.actions.actions.

A ‘two or more’ piece set, sold as one QVC item (that is, with a single SKU), is considered one saleable unit. Only when it is not possible – as deemed by QVC – to shrink-wrap or band together these items should they be labelled ‘1 of 2’ next to the SKU number (e.g. 123456-00-AHK 1 of 2). The vendor will be charged £2 per unit (minimum charge £100) for the necessary banding of an item at QVC’s warehouse.


2.3.102.3.102.3.102.3.10 Palletisation Palletisation Palletisation Palletisation

All products are to be delivered on pallets in line with QVC requirements. Failure to comply with this will result in the shipment being rejected or reworked at the vendor’s expense.

QVC will exchange pallets 1 for 1 at time of delivery if a Pallet Exchange Note is provided and the pallets comply with QVC requirements. If the total number of pallets to be exchanged is less less less less then 10, the pallet exchange note must be handed to the Bookings Office by the driver, along with the delivery note and packslip upon arrival at QVC. If the total number of pallets to be exchanged is 10 or more, the pallet exchange note must be emailed, at least 48 hours prior to the time of delivery, to [email protected]@[email protected]@qvc.com.

Pallets will not be exchanged if this information has not been submitted.

Only British Standard wooden pallets (1000 x 1200mm) will be accepted with a full perimeter base and 4full perimeter base and 4full perimeter base and 4full perimeter base and 4----way entryway entryway entryway entry. All pallets must meet the British Standard BS ISO 6780:1988 ‘General-purpose flat pallets for through transit of goods. Principal dimensions and tolerances.’

Above – Incorrect 3 legged pallet Above – British Standard 1000 x 1200mm Pallet

All pallets must arrive at QVC in a flawless condition. Any stock delivered on Euro, 3-leg, plastic, broken or damaged pallets will be subject to a penalty charge and re-palletised at the vendor’s expense, or even rejected.

Pallets must not be over 450kg in weight or 1200mm in height (including pallet height). (including pallet height). (including pallet height). (including pallet height). If these limits are exceeded the goods may be rejected, or the vendor will be charged for any rework needed.

There must be a consistent number of cartons per layer and per pallet across each purchase order. The cartons must not overhang the pallet, and the master carton label must face outwards on the pallet.

Master cartons may not be secured to Pallets with the use of steel or wire strapping

Outerwear loaded directly onto the pallet must be flat stacked on its base, not on its side.

Note: the rework charge for the infractions listed above is:Note: the rework charge for the infractions listed above is:Note: the rework charge for the infractions listed above is:Note: the rework charge for the infractions listed above is:

£10 per pallet£10 per pallet£10 per pallet£10 per pallet Minimum £100Minimum £100Minimum £100Minimum £100


SKU 3 (100)

SKU 2 (150)

SKU 1 (200)

Maximum 5% of the total order valueMaximum 5% of the total order valueMaximum 5% of the total order valueMaximum 5% of the total order value

Mixed PalletsMixed PalletsMixed PalletsMixed Pallets

In order to maximise load space Vendors are allowed to load multiple SKUs in order to achieve maximum pallet heights. There should only be one mixed SKU pallet which should be loaded by the door of the container or trailer if domestic. In this situation the largest SKUs must be loaded on pallets first with the smaller SKU at the top of pallets, as per the example below:

E.g. E.g. E.g. E.g. SKU A SKU A SKU A SKU A –––– 600600600600 units, SKU B units, SKU B units, SKU B units, SKU B –––– 200200200200 units units units units

Pallet 1Pallet 1Pallet 1Pallet 1 Pallet 2Pallet 2Pallet 2Pallet 2

OROROROR

E.g. E.g. E.g. E.g. SKU 1 SKU 1 SKU 1 SKU 1 –––– 1,000 units, SKU 2 1,000 units, SKU 2 1,000 units, SKU 2 1,000 units, SKU 2 –––– 150 150 150 150 units, SKU 3 units, SKU 3 units, SKU 3 units, SKU 3 –––– 100100100100 units units units units

Pallet 1Pallet 1Pallet 1Pallet 1 Pallet 2Pallet 2Pallet 2Pallet 2 Pallet 3 Pallet 3 Pallet 3 Pallet 3

NOT:NOT:NOT:NOT:

Loading SKUs in above manner will greatly speed up the put away process at QVC’s UK DC. In addition, mixed pallets must be marked as mixed and have a divide between the SKUs for ease of receipt at the DC. The divide should be a slip sheet (cardboard). For further information please contact QVC on 0151 551 2710

Chep PalletsChep PalletsChep PalletsChep Pallets

Vendors may deliver stock on British Standard Chep pallets. These must meet the British standard BS ISO 6780:1988. QVC are a de-hiring centre for Chep pallets, so the vendor will only need to pay for a one-way hire.

Labelling of PalletsLabelling of PalletsLabelling of PalletsLabelling of Pallets

The pallet label must be properly completed and attached to the front of each pallet. It is imperative that this information is correct to ensure the smooth and rapid processing of the goods through the warehouse and onwards to QVC’s customers. Missing, incomplete or inaccurate labels will be subject to a penalty charge of £5 per pallet (minimum £100, maximum 5% of the total purchase order value).

SKU 1

(400)

SKU 1

(400)

SKU 1

(400)

SKU 2 (150)

SKU 1 (300)

SKU 3 (100)

SKU 1 (300)

SKU A

(400)

SKU B (200)

SKU A (200)


Pallet Label Standard A4 (approx. 300x210mm) Pallet Label Standard A4 (approx. 300x210mm) Pallet Label Standard A4 (approx. 300x210mm) Pallet Label Standard A4 (approx. 300x210mm)

Pallet ShrinkPallet ShrinkPallet ShrinkPallet Shrink----wrapping & ASRS Warehousingwrapping & ASRS Warehousingwrapping & ASRS Warehousingwrapping & ASRS Warehousing

The packed pallet should be shrink-wrapped/stretch-wrapped (in clear or opaque plastic) to create a secure, sealed outer.

QVC operates an Automated Storage and Retrieval System (ASRS) warehouse to accept and store pallets (shown below). As it scans the full perimeter of each pallet to ensure the correct dimensions, it is very sensitive and if there are any loose pieces of shrink-wrap or knots hanging off it will reject the pallet. Vendors mustmustmustmust ensure all shrink-wrap is tightly wrapped and excess pieces cut off and do not cover the “Gaps” with shrink wrap.

ASRS (Automated Storage & retrieval System) Perfectly Shrink-Wrapped Pallet Incorrect Non Compliance ASRS Pallet

QVC Managed Imports QVC Managed Imports QVC Managed Imports QVC Managed Imports –––– in addition to above in addition to above in addition to above in addition to above

It is acceptable to double-stack pallets within containers, but this is entirely dependent on the product type. The final pallet loaded onto the container must have the master shipping document for the whole consignment attached to enable effective unloading.

It is also a legal requirement that pallets containing hazardous goods should be clearly marked with the relevant hazardous stickers and be loaded nearest to the door of the container.

It is the vendor’s responsibility to ensure that the container is loaded in a safe and effective manner suitable for transportation. QVC reserves the right to refuse any shipments that have not been properly packed. All costs for re-packing of pallets will be charged to the vendor. Please note the use of dunnage and cargo nets to secure loose cartons.

Vendor: DESCRIPTION:

VENDOR NAME

ITEM DESCRIPTION

ORDER NUMBER: PO 2070000

1234567 SKU:

151999-000-123

PALLET: UNITS ON PALLET

DISPATCHED

/ SHIPPED

DATE:

PALLET NO./TOTAL 10 00/00/00


QVC will allow the following exceptions in the loading of full containers (FCL) from the following origins:

Far East/Indian SubFar East/Indian SubFar East/Indian SubFar East/Indian Sub----continent/Australia continent/Australia continent/Australia continent/Australia - cartons can be loose loaded. However product must be stowed in order by SKU. If there are multiple container loads SKU must not be mixed across all the containers. The packing list should be able to identify exact quantity of product by SKU and cartons loaded in each container.

USA/CanadaUSA/CanadaUSA/CanadaUSA/Canada - the use of US 4-way entry skids is acceptable. In the event that the product type will not endure safe double-stacking of pallets for transit we will allow for cartons to be stacked up to 200 cms high on each pallet in order to maximise usage of container space. The rules for the loading of pallets will apply and all documentation/labelling must be accurate and show exactly what has been loaded on each pallet.

Europe:Europe:Europe:Europe: As the majority of movements will be overland and the internal heights of most trailers are over 240 cms the standard rule of maximum pallet height of 120 cms will apply. In the event that the type of product will not allow the pallets to be double-stacked without compromising the integrity of the product you should contact our shipping department for dispensation to change the configuration of the pallet heights. In all cases it is important that the master shipping document/packing list for the whole delivery must be attached to the final pallet loaded in the trailer/container to enable effective unloading

It is also a legal requirement that pallets containing hazardous goods should be clearly marked with the relevant hazardous stickers and be loaded nearest to the door of the container.

It is the vendor’s responsibility to ensure that the container is loaded in a safe and effective manner suitable for transportation. QVC reserves the right to refuse any shipments that have not been properly packed. All costs for re-packing of pallets will be charged to the vendor. Please note dunnage or cargo nets should be used to secure any loose cartons for safe transit and unload.

It is recommended that vendors work with QVC’s Shipping Team to maximise container loads (email [email protected]@[email protected]@qvc.com)

2.3.2.3.2.3.2.3.11111111 EU Requirement for Wood Packing MaterialEU Requirement for Wood Packing MaterialEU Requirement for Wood Packing MaterialEU Requirement for Wood Packing Material

The risks of introducing and spreading tree pests through the transport of packaging material made of unprocessed wood is recognised internationally.

In March 2002 the Guidelines for Regulating Wood Packaging Material in International Trade (ISPM 15) was created and has now been adopted by most of UK’s trading partners around the globe as part of their landing regulations.

This international guideline has now been reinforced in law in the EU by The Plant Health Forestry Amendment Order 2009 which came into force on 1 April 2009.

Essentially all wood packaging material defined as wood or wood product used in material supporting, protecting or carrying a commodity i.e. dunnage, crates, fillets, spacers, pallets, drums and reels must be:

� Free of regulated pests � Free of extraneous material (leaves, soil) � Bark-free � Treated according to ISPM 15 standards (heat treated or fumigated with methyl bromide) � Marked/certified to ISPM 15 standards

Failure to comply with the above regulations will result in your product being impounded by the Forestry/Health Authorities with all fines and other related costs to be for your account.

Full details of the ISPM 15 programme can be obtained from your local Forestry Commission or from: http://www.forestry.gov.ukhttp://www.forestry.gov.ukhttp://www.forestry.gov.ukhttp://www.forestry.gov.uk.


2.42.42.42.4 PACKAGING AND LABELLING CHECKLISTPACKAGING AND LABELLING CHECKLISTPACKAGING AND LABELLING CHECKLISTPACKAGING AND LABELLING CHECKLIST

Before you dispatch any purchase order to QVC please ensure:

All saleable items have been labelled to our barcode requirements with QVC’s SKU

All footwear is to be delivered either in mail order shoeboxes or standard shoeboxes sealed with a clear polythene strip

All cartons have been taped using a “6-strip” or “H-Pattern” method (on the top and bottom of each carton)

All inner cartons have been labelled correctly with the SKU, purchase order number and saleable units inside

All master/shipping cartons are standard BDCM1-sized cartons (600mm (L) x 300mm (W) x 400mm (H)) and have the required QVC carton label attached to the front of the carton

When the total units ordered by SKU on a single purchase order are too few to fill a BDCM1 carton, a BDCM2 (300mm L x 300mm W x 400mm H) has been used as a master carton.

All master cartons have the required QVC master carton label to our barcode requirements attached.

Each carton is packed with a single SKU.

All stock (excluding QVC-managed imports from the Far East and where exception has been granted) has been palletised on a BRITISH STANDARD pallet (BS ISO 6780: 1988) which is securely shrink-wrapped/stretch-wrapped.

All pallets have the required QVC pallet label attached in order.

All garments/soft apparel saleable units have been packaged in clear polybags

All outerwear saleable units have been packaged in a postal bag/ postal box

The master/shipping carton weight does not exceed 14kg


3.3.3.3. DELIVERYDELIVERYDELIVERYDELIVERY IMPORTIMPORTIMPORTIMPORT INSTRUCTIONSINSTRUCTIONSINSTRUCTIONSINSTRUCTIONS

3.13.13.13.1 SUMMARY GUIDESUMMARY GUIDESUMMARY GUIDESUMMARY GUIDE

3.1.13.1.13.1.13.1.1 Domestic DeliveriesDomestic DeliveriesDomestic DeliveriesDomestic Deliveries

� Vendors must contact the booking department at least 10 working days prior to the latest ‘due into warehouse’ date to obtain a booking reference.

� All deliveries must be pre-booked. � Booking Department Tel: +44 151 480 9631Booking Department Tel: +44 151 480 9631Booking Department Tel: +44 151 480 9631Booking Department Tel: +44 151 480 9631 � Upon arrival the driver must hand the traffic office an accurate delivery note/packslip detailing the entire

purchase order and quoting QVC booking reference.

3.1.23.1.23.1.23.1.2 QVCQVCQVCQVC----Managed ImportsManaged ImportsManaged ImportsManaged Imports

� Shipment terms will generally be FOB (Incoterm 2000).

� All shipments must be sent via QVC’s nominated agents. � Shipments are insured by QVC.

� The vendor must contact the QVC-appointed freight forwarder/agent at least 14 working days prior to the earliest shipment window, providing purchase order and product information.

� For all airfreight the original documents must be received by QVC's nominates freight forwarder/agent before shipment of the purchase order

� For European and USA shipments the original documents must be received by QVC’s nominated freight forwarder/agent before shipment of the purchase order. For all other shipments, the original documents must be received by QVC’s nominated freight forwarder/agent within 7 days from date of sailing.

� The cost of all documents and obtaining any licence is the vendor’s responsibility.

� A commercial invoice and packing list/packslip must accompany all purchase orders.

� A separate packing list must be completed for each vehicle/container loaded. The container number must be clearly stated of each packing list.

For QVC Managed QVC Managed QVC Managed QVC Managed shipments please liaise with the nominated forwarder for access to their dedicated booking tool and procedures. You should contact our expediting team immediately should you be experiencing any difficulties or delays in booking your consignment or having same collected by our forwarder.

3.1.3 Vendor Managed Imports

� Shipment terms are freight prepaid on all shipments.

� Shipments are notnotnotnot insured by QVC.

� The vendor must obtain a booking into QVC’s warehouse at least 10 working days in advance of the latest ‘due in warehouse’ date.

� Booking Department Tel: +44 151 Booking Department Tel: +44 151 Booking Department Tel: +44 151 Booking Department Tel: +44 151 480 9631480 9631480 9631480 9631

� All original documents should be sent to the vendor’s nominated freight forwarder/agent.

� A commercial invoice and packing list/packslip must accompany all purchase orders. � Shipments requiring customs clearance should be reported to [email protected]@[email protected]@qvc.com for appropriate

instructions.


3.1.43.1.43.1.43.1.4 Vendor Sample’s Vendor Sample’s Vendor Sample’s Vendor Sample’s

As a rule QVC will not return samples to the Vendor unless prior agreement has been made with the Buyer for high value and some jewellery items. Samples often have to be retained for use on promotional footage, marketing and PR activities. QVC will not pay any cost for freight or duty for receiving samples from Vendors. All shipments of samples from overseas territories must be consigned on a (Incoterm) DDP London basis with delivery address as follows:

QVC

Building 8

Chiswick Park

566 Chiswick High Road

London

W4 5XU

Please ensure that the package is addressed to the actual Buyer for ease of identification

Vendor should raise a pro-forma invoice only. The actual value of the sample can be declared on the pro-forma however it is extremely important to also state that the goods are of “ NO COMMERCIAL VALUE – SAMPLE FOR EVALUATION ONLY – NOT FOR RESALE ” .

Please note that you should only send one of each sample at a time. However you can send several different samples together in the same package and on the same pro-forma. When sending several samples in one package you must ensure that each item is listed separately on the pro-forma invoice.

It is important that Vendors brief their carrier appropriately on the above and that they would be held responsible for any Freight; VAT& Duty cost that may be incurred should they not have followed the instructions.

Samples are not generally subject to VAT or Duty if they are declared properly as such to Customs and if import customs formalities have been completed correctly. The CPC Code 4000C30 should be declared on the import customs entry. Vendors should ensure their carriers are made aware of this.

3.23.23.23.2 DOMEDOMEDOMEDOMESTIC ORDERSSTIC ORDERSSTIC ORDERSSTIC ORDERS

3.2.13.2.13.2.13.2.1 BookingsBookingsBookingsBookings

The procedures set out below are intended to ensure a smooth and quick delivery process for purchase orders. Please be advised that QVC do not accept bookings for PO under Conditional status or PO containing SKU with Failed or No FPI Reports.

All Domestic orders will be chased as above until a booking is made for delivery at the QVC DC. Bookings should be made using the below form or by telephoning the booking line on +44 +44 +44 +44 151 480 9631.151 480 9631.151 480 9631.151 480 9631. This line is open 09.00 – 13.00 hrs. You can also book at any time by email using [email protected]@[email protected]@qvc.com. Please book at least 10 days in advance as possible as QVC operate a strict timed booking schedule and slots are issued on a 1

st come 1

st served basis.


CONTACT NAME NUMBER EMAIL

DETAILS

Required

Booking Date

Number of

Pallets

Purchase

Order

Number

Total Number

of units

Order Complete

Yes or No (If No please

complete blue section

of this form)

SKU NumberTotal Number of

unitsBalance to follow Yes or No

Total 0

Please check your booking confirmation thoroughly. Any discrepancies should be notified in writing

to the above email address as soon as possible to avoid any delivery issues.

VENDOR BOOKING REQUEST

VENDOR CARRIER

PLEASE COMPLETE ALL GREY BOXES

PLEASE EMAIL :- [email protected]

Please include 'Booking Request' in email title

The form is self explanatory and all requested fields should be completed. The grey boxes should be completed with your details otherwise this may delay the booking request.

If you are only delivering part of the order then you must complete the blue section with the SKUSKUSKUSKU number and number of units actually being delivered. This does not have to be completed if you are delivering the whole purchase order.

Once a booking is received you will be sent an email confirmation which will include a ‘booking confirmation’ as an attachment for each request. You should check all the information is correct and notify us immediately of any discrepancies.

The vendor must contact QVC’s Booking Department at least 10 working days prior to the latest ‘due in warehouse’ date in order to obtain a booking reference. Failure to do so will result in a penalty charge of £250.

If the delivery to QVC will be a container, the vendor must contact the Booking Department at least 30 days prior to the latest 'due in warehouse' date in order to obtain a booking reference: failure to do so will result in a penalty charge of £250.

Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.

The information given to the Booking Department must accurately match the actual delivery to QVC: failure to do so will result in a penalty charge of £250 for non-compliance with QVC traffic and freight instructions and possible rejection of the delivery.

The physical receipt/booking of a purchase order (or change of purchase order to a later due date) after the original required due date will result in a penalty charge (minimum £250):

1 1 1 1 –––– 5 days late, up to 5% of the total purchase order value 5 days late, up to 5% of the total purchase order value 5 days late, up to 5% of the total purchase order value 5 days late, up to 5% of the total purchase order value More than 5 days late, up to 10% of the total purchase order valueMore than 5 days late, up to 10% of the total purchase order valueMore than 5 days late, up to 10% of the total purchase order valueMore than 5 days late, up to 10% of the total purchase order value


3.2.23.2.23.2.23.2.2 Loading of Containers/Delivery VehiclesLoading of Containers/Delivery VehiclesLoading of Containers/Delivery VehiclesLoading of Containers/Delivery Vehicles

Goods must be palletised. Vendors must ensure that all identical SKU’s are loaded together in one location. SKUs should be clearly separated on vehicles containing mixed product. It is also requested that Vendors provide a loading plans of approximate location of each SKU.

Any containers that are deemed to be poorly loaded may be subject to a vendor chargeback of £250, in addition to any sorting costs.

If shipping multiple trailer-loads, keep master/shipping cartons for the same QVC SKU item on the same trailer.

Double-decker trailers will not be accepted as they pose difficulties for unloading due to the design of our warehouse.

3.2.33.2.33.2.33.2.3 DeliveriesDeliveriesDeliveriesDeliveries

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance with QVC requirements: any goods deemed unsafe for unloading will be rejected and the vendor charged £250 plus any additional freight charges.

The packaging of all products delivered to QVC must arrive in a good condition enabling them to be dispatched to QVC’s customers. The vendor may be charged £10 per pallet (minimum £100 per purchase order) for any stock unsuitable for delivery to QVC’s customers (e.g. damp, dirty, or excessively dusty).

Upon arrival the driver must hand the traffic office an accurate printer-generated delivery note/packslip detailing the entire purchase order broken down by SKU (QVC item number).

This packing note should include:

Contact name and number/fax/emailContact name and number/fax/emailContact name and number/fax/emailContact name and number/fax/email Purchase order numberPurchase order numberPurchase order numberPurchase order number Booking referenceBooking referenceBooking referenceBooking reference Total number of saleable unitsTotal number of saleable unitsTotal number of saleable unitsTotal number of saleable units Total number of master/shipping cartonsTotal number of master/shipping cartonsTotal number of master/shipping cartonsTotal number of master/shipping cartons Total number of palletsTotal number of palletsTotal number of palletsTotal number of pallets Detailed line breakdown:Detailed line breakdown:Detailed line breakdown:Detailed line breakdown: See Example below See Example below See Example below See Example below SKU (QVC item number)SKU (QVC item number)SKU (QVC item number)SKU (QVC item number) DescriptionDescriptionDescriptionDescription Number of unitsNumber of unitsNumber of unitsNumber of units Number of master/shipping cartonsNumber of master/shipping cartonsNumber of master/shipping cartonsNumber of master/shipping cartons Gross/Net weightGross/Net weightGross/Net weightGross/Net weight Dimensions of packagesDimensions of packagesDimensions of packagesDimensions of packages


For further assistance please contact QVC on 0151 551 2710

The warehouse will sign for receipt of the goods unchecked (of pallet, carton or saleable unit count). At a later point, a full examination will be made of both quantity and type. If necessary, the warehouse will raise a shortage/overage notification and send this to the vendor.

Please remember driver must arrive at least 15 minutes prior to the allocated booking slot,Please remember driver must arrive at least 15 minutes prior to the allocated booking slot,Please remember driver must arrive at least 15 minutes prior to the allocated booking slot,Please remember driver must arrive at least 15 minutes prior to the allocated booking slot, i.e. if the booking slot is for 11.00am, the driver must arrive no later than 10.45am.

Driver must also have a full set of delivery documents i.e. compliant packing list and delivery note. Failure to comply may result in losing your booking slot.

Failure to provide an accurate and/or legible delivery note written in English will result in a penalty charge of £250. Failure to provide a compliant packing list with result in a penalty charge of £250 and delivery may be refused.

Unauthorised partial delivery of a purchase order (5% variance on unit amount) will result in a penalty charge of £250 plus any additional freight costs.

The vendor will be charged £250 plus any additional freight costs for any overshipments (5% variance on unit amount).

The packaging of all products delivered to QVC must arrive in good condition, ready for dispatch to QVC’s customers. The vendor may be charged £10 per pallet (minimum £100 per purchase order) for any stock unsuitable for delivery to QVC’s customers (e.g. damp, dirty, excessively dusty) and may face possible rejection.

Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s delivery/freight instructions. Failure to do so may result in a penalty charge of £250


Delivery AddressDelivery AddressDelivery AddressDelivery Address::::

All deliveries must be made to the below gate only, as all others are considered to be unauthorised deliveries:

QVCQVCQVCQVC Hornhouse LaneHornhouse LaneHornhouse LaneHornhouse Lane Gate 4Gate 4Gate 4Gate 4 KnowsleyKnowsleyKnowsleyKnowsley Industrial Park Industrial Park Industrial Park Industrial Park KnowsleyKnowsleyKnowsleyKnowsley MerseysideMerseysideMerseysideMerseyside L70 2QA L70 2QA L70 2QA L70 2QA

3.2.43.2.43.2.43.2.4 Invoice InformationInvoice InformationInvoice InformationInvoice Information::::

All invoices should be sent to the following address within 7 days of delivery of the purchase order:

Accounts PayableAccounts PayableAccounts PayableAccounts Payable PO BOX 325PO BOX 325PO BOX 325PO BOX 325 LiverpoolLiverpoolLiverpoolLiverpool L70 2QJL70 2QJL70 2QJL70 2QJ


3.2.53.2.53.2.53.2.5 SUMMARY SUMMARY SUMMARY SUMMARY: DELIVERING PRODUCT TO : DELIVERING PRODUCT TO : DELIVERING PRODUCT TO : DELIVERING PRODUCT TO QVCQVCQVCQVC WAREHOUSEWAREHOUSEWAREHOUSEWAREHOUSE

1.1.1.1. Booking in a delivery slot Booking in a delivery slot Booking in a delivery slot Booking in a delivery slot ---- each vendor will be provided with a “due in” date on QVC’s purchase order. The vendor must contact our Booking Department at least 10 working days prior to that “due in” date in order to obtain a Booking Slot. You will be given a Booking Reference number to be used on relevant documentation.

2.2.2.2. Conditional orders Conditional orders Conditional orders Conditional orders –––– Buyers may at times issue you with a conditional conditional conditional conditional purchase order. We will not take bookings for the delivery of such purchase orders until they become confirconfirconfirconfirmedmedmedmed. However, in exceptional circumstances and with prior agreement, we will provide tentative booking slots for TSV product. But please note that the conditional purchase order will still need to convert to a confirmed purchase order before the delivery can proceed. The buyer needs to do this 5 days prior to your booking slot. Once done, your Booking Slot becomes confirmed automatically.

3.3.3.3. Driver Arrival timeDriver Arrival timeDriver Arrival timeDriver Arrival time - we ask drivers to arrive 15 minutes before their allocated Booking Slot. This is to give us enough time to process the relevant documentation and make sure everything is in order from a Health & Safety perspective.

4.4.4.4. Booking changesBooking changesBooking changesBooking changes – if you need to amend your booking, please do so at least five working days before your confirmed Booking Slot. If you are adding orders or items, we may need to amend your Booking Slot.

5.5.5.5. Cancelling deliveriesCancelling deliveriesCancelling deliveriesCancelling deliveries - we ask you to do this as early as possible – at least 24 hours before your allocated Booking Slot. If you fail to do so or don’t deliver your goods as agreed, we will need to issue a vendor chargeback (which is currently £250 per failed delivery).

6.6.6.6. QA failuresQA failuresQA failuresQA failures – we won’t accept any bookings for items that have failed the first piece QA inspection.

7.7.7.7. Delivery nonDelivery nonDelivery nonDelivery non----acceptanceacceptanceacceptanceacceptance - For your delivery to be accepted into our warehouse, the items within the delivery need to match the items and quantities under that Booking Reference. If you attempt to deliver items and/or quantities that are not listed under that Booking Reference, we will not be able to accept them at that time.

8.8.8.8. DocumentationDocumentationDocumentationDocumentation - Upon arrival, the driver will need to present a full set of packing lists and delivery notes to the Traffic Office. The delivery notes must show the Booking Reference number and all documentation must be compliant with QVC Vendor Manuals.

9.9.9.9. Compliance Compliance Compliance Compliance – All goods must comply with the policies stated in the QVC Vendor Manuals. If they don’t, we will need to issue a vendor chargeback.

10.10.10.10. Late deliveries Late deliveries Late deliveries Late deliveries – we have a strict delivery schedule. If deliveries are late, we may not be able to accept them or they may be delayed.

11.11.11.11. Vehicles Vehicles Vehicles Vehicles – please note that we only allow one per booking.

To make a booking, or for more information on any aspect of the process, please call our booking line on 0151 480 9631 (between 9am and 1pm) or email us at [email protected]@[email protected]@qvc.com.

3.2.73.2.73.2.73.2.7 DELIVERY TO A THIRD PARTY WAREHOUSEDELIVERY TO A THIRD PARTY WAREHOUSEDELIVERY TO A THIRD PARTY WAREHOUSEDELIVERY TO A THIRD PARTY WAREHOUSE

All bookings to PO`s warehouses other than Knowsley. QVC bookings, all booking requirements remain the same procedure as normal bookings.

3.33.33.33.3 QVC MANAGED IMPORTS (ADQVC MANAGED IMPORTS (ADQVC MANAGED IMPORTS (ADQVC MANAGED IMPORTS (ADDITIONAL REQUIREMENTS TO DOMESTIC)DITIONAL REQUIREMENTS TO DOMESTIC)DITIONAL REQUIREMENTS TO DOMESTIC)DITIONAL REQUIREMENTS TO DOMESTIC)

Shipping terms are agreed with the vendor for each purchase order: QVC prefers to work on a FOB basis (Incoterm 2000) where it is importing product.

All shipments must be sent via QVC’s nominated agents only. The notify party will be confirmed prior to shipment. A separate purchase order is needed for each FOB Port.

QVC managed imports are insured by QVC. The vendor does not need to insure the shipment.

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance with QVC’s requirements: any goods deemed unsafe for unloading will be rejected and the vendor charged £250.


Whenever possible, the vendor should consolidate shipments. If there are several shipments being sent to QVC within a few days, the vendor should try to ship them together under one Air Waybill/HBL. It is preferable that a separate commercial invoice covers each purchase order.

For all QVC managed imports, the vendor must contact the QVC appointed freight forwarder/agent at least 14 working days prior to the earliest shipment window and provide the following information:

Purchase order numberPurchase order numberPurchase order numberPurchase order number QVC’s item number (SKN)QVC’s item number (SKN)QVC’s item number (SKN)QVC’s item number (SKN) Total shipment quantityTotal shipment quantityTotal shipment quantityTotal shipment quantity Total CartonsTotal CartonsTotal CartonsTotal Cartons Total PalletsTotal PalletsTotal PalletsTotal Pallets Shipment weight in kilograms (kg) and cube in meters (lengShipment weight in kilograms (kg) and cube in meters (lengShipment weight in kilograms (kg) and cube in meters (lengShipment weight in kilograms (kg) and cube in meters (length x width x height)th x width x height)th x width x height)th x width x height) Hazardous details as applicableHazardous details as applicableHazardous details as applicableHazardous details as applicable Country of originCountry of originCountry of originCountry of origin FOB portFOB portFOB portFOB port Date goods will be ready for shipmentDate goods will be ready for shipmentDate goods will be ready for shipmentDate goods will be ready for shipment Collection address as applicableCollection address as applicableCollection address as applicableCollection address as applicable Any special requirements for collection as applicableAny special requirements for collection as applicableAny special requirements for collection as applicableAny special requirements for collection as applicable

Note: there is no shipment ID number associated with import shipments. Therefore, the vendor should not call the QVC Import Department for a shipment ID number. Consignments should only be booked with the freight forwarder/agent after First Piece Approval has been granted by QVC’s Quality Assurance department.

QVC’s forwarding agents have been instructed only to accept shipments that have been approved and booked by QVC. In order to avoid refusal of cargo, the vendor should ensure that they contact QVC’s appointed freight forwarder/agent prior to shipment to provide details of the consignment.

Partial shipments are not allowed.

3.3.13.3.13.3.13.3.1 DocumentationDocumentationDocumentationDocumentation

The following original documents are required in order for cargo to be customs-cleared for entry into the UK and for transport to QVC’s warehouse. For non-Far shipments, these must be received by QVC’s nominated freight forwarder/agent prior to shipment: for Far East shipments these must be received by QVC’s nominated freight forwarder/agent within 7 days of date of sailing.

QVC cannot be held responsible for any chQVC cannot be held responsible for any chQVC cannot be held responsible for any chQVC cannot be held responsible for any charges resulting in delays caused by missing/incorrect arges resulting in delays caused by missing/incorrect arges resulting in delays caused by missing/incorrect arges resulting in delays caused by missing/incorrect documentation.documentation.documentation.documentation. Documents required include: � Commercial Invoice � Packing List � Export Licence � Certificate of Origin (required on all shipments of textiles) � GSP Form A / Preference Document (if applicable) � Dangerous Goods Note (DGN) and Transport Emergency Action Card (if applicable) Original documents should be sent directly to our nominated forwarder and NOT to QVC.

Note: The vendor is responsible for all demurrage charges caused by late, missing or inaccurate documents. QVC will not be held accountable for any costs incurred. QVC reserve the right to debit all extra costs and supplementary charges for duty back to the vendor should they fail to provide the appropriate documentation.

Export licenses must be supplied if goods originate from countries with quota agreements with EU or if goods fall under the category of controlled goods. Vendors must supply GSP Form A if the goods originate in countries where GSP is available. Retrospective GSP Form As must be supplied if unavailable at time of shipment. The vendor is liable for any additional duty costs incurred.

Goods falling under the ‘The Endangered Species (Import and Export) Act 1976’ or ‘The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)’ such as cameo shell, mother of pearl, coral, crocodile and snake skin products etc, must be accompanied by the appropriate permit. The vendor must also include the product’s Genus, Species and Country of Origin on the invoice.

The cost of all documents is the vendor’s responsibility.

Note: This is not an all-inclusive list, and vendors should email the Import Department ([email protected]@[email protected]@qvc.com) should they have any questions regarding the requirements for their particular product.


3.3.23.3.23.3.23.3.2 Forwarders Cargo Receipt (FCR)/BillsForwarders Cargo Receipt (FCR)/BillsForwarders Cargo Receipt (FCR)/BillsForwarders Cargo Receipt (FCR)/Bills of Lading of Lading of Lading of Lading (B/L) (B/L) (B/L) (B/L)

QVC’s freight forwarders/agents have been instructed not to issue On-Board Marine Bills of Lading to vendors unless called for under exceptional circumstances and agreed beforehand with QVC’s Import Department. All shipments are to be carried under Express Release documentation, i.e. Freight Forwarders’ Cargo Receipt (FCR).

The Forwarder's Cargo Receipt provides validation that a vendor has delivered the specified cargo and all related documents to the designated receiver.

This document is issued by the Freight Forwarder on receipt of your cargo. QVC does NOT allow the issue of Original Bills of LadingOriginal Bills of LadingOriginal Bills of LadingOriginal Bills of Lading without our prior agreement and undertakings.

3.3.33.3.33.3.33.3.3 ComComComCommercial Invoice/Packing List Informationmercial Invoice/Packing List Informationmercial Invoice/Packing List Informationmercial Invoice/Packing List Information

In order for a shipment to be received by our DC the invoice(s) packing list(s) must include all of the below information. Documents must not be handwritten or amended. Documents must not be handwritten or amended. Documents must not be handwritten or amended. Documents must not be handwritten or amended. The commercial invoice for all QVC controlled imports must be in English or have an English translation and contain accurate information, namely:

� Shipper/Exporter (Vendor’s company) � Consignee (QVC) � Commercial invoice number (Vendor’s invoice number) and date � QVC’s purchase order number � Letter of Credit number (as applicable) � QVC item number (SKU) – This must be a full and complete breakdown � Detailed description of article � Number of units – This must be indicated against east SKU � Unit price of product and total price per unit � Incoterms of sale (Terms of Shipment) � Country of origin � HS customs tariff number � Material used � Gross/Net weight � Dimensions of packages

Below is an example of how a packing list should be set up. This form is available on request from [email protected]@[email protected]@qvc.com

A Vendor packlist is acceptable as long as all of the above information is included.

Failure to supply correct information may result in delays with shipment/delivery. QVC forwarders are authorised to reject any unacceptable documents on our behalf. Incorrect documents can also lead to Vendor Chargeback(s).

Please ensure all details are included as perPlease ensure all details are included as perPlease ensure all details are included as perPlease ensure all details are included as per packslip sample on packslip sample on packslip sample on packslip sample on 3.4.2 3.4.2 3.4.2 3.4.2 page 20 page 20 page 20 page 20

A separate packing list must be completed for each vehicle/container loaded. Each packing list must clearly state the container number.

The packing note/packslip and commercial invoice must be included in the lead carton for each purchase order. Failure to provide an accurate packing list/packslip and commercial invoice will result in a penalty charge of £250.

The physical receipt of a purchase order (or change of a purchase order to a later due date) after the original required due date (not the PO due date, but the last shipment date provided by QVC’s forwarder, Import Team or Buyer in writing) will result in a penalty charge:

1 1 1 1 –––– 5 days late 5 days late 5 days late 5 days late –––– up to 5% of the total purchase order value up to 5% of the total purchase order value up to 5% of the total purchase order value up to 5% of the total purchase order value More than 5 days late More than 5 days late More than 5 days late More than 5 days late –––– up to 10% of the total purchase order value up to 10% of the total purchase order value up to 10% of the total purchase order value up to 10% of the total purchase order value

Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s freight requirements. Failure to do so may result in a penalty charge of £250


3.43.43.43.4 VENDOR MANAGED IMPORTS ONLY (ADDITIONAL REQUIREMENTS TO DOMESTIC)VENDOR MANAGED IMPORTS ONLY (ADDITIONAL REQUIREMENTS TO DOMESTIC)VENDOR MANAGED IMPORTS ONLY (ADDITIONAL REQUIREMENTS TO DOMESTIC)VENDOR MANAGED IMPORTS ONLY (ADDITIONAL REQUIREMENTS TO DOMESTIC)

Shipping terms are ‘freight prepaid’ on all shipments i.e. DDU, DDP (Incoterm 2000).

At the time of shipment, please scan and email copies of commercial invoices, packing list, export licenses, GSP certificates / Certificate of origin as applicable, Air Waybills or Bills of Lading, to [email protected]@[email protected]@qvc.com.... Originals should be passed to Vendor’s shipping agent.

Vendor-managed imports are not insured by QVC. The vendor will need to insure the shipment accordingly.

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance with QVC requirements. Any goods deemed unsafe for unloading will be rejected and the vendor charged £250.

Whenever possible, the vendor should consolidate shipments. If there are several shipments being sent to QVC within a few days, the vendor should try to ship them together under one Air Waybill/Marine Bill. It is preferable that a separate commercial invoice covers each purchase order.

The vendor (or their agent) is responsible for obtaining a booking into QVC’s warehouse by calling QVC’s Booking Department. It is required that bookings are made at least 10 working days in advance of the ‘latest due in warehouse date’: failure to do so will result in a penalty charge of £250.

If the delivery to QVC will be a container, the vendor must contact the Booking Department at least 30 days prior to the latest 'due in warehouse' date in order to obtain a booking reference: failure to do so will result in a penalty charge of £250.

Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.Deliveries will not be accepted without a booking reference number.

Bookings Department Tel: +44 151 Bookings Department Tel: +44 151 Bookings Department Tel: +44 151 Bookings Department Tel: +44 151 480 9631480 9631480 9631480 9631

The information given to the Booking Department must accurately match the actual delivery to QVC: failure to do so will result in a penalty charge of £250 for non-compliance with QVC traffic and freight instructions and possible rejection of delivery.

3.4.13.4.13.4.13.4.1 DocDocDocDocumentationumentationumentationumentation

The following original documents are required in order for cargo to be customs-cleared for entry into the UK and for transport to QVC’s warehouse. These should be sent to the vendor’s nominated freight forwarder/agent.

Commercial InvoiceCommercial InvoiceCommercial InvoiceCommercial Invoice PackingPackingPackingPacking List List List List (detailed as per page 26) (detailed as per page 26) (detailed as per page 26) (detailed as per page 26) Export Licence (if applicable)Export Licence (if applicable)Export Licence (if applicable)Export Licence (if applicable) Certificate of OriginCertificate of OriginCertificate of OriginCertificate of Origin (if applicable) (if applicable) (if applicable) (if applicable) GSP Form A (if applicable)GSP Form A (if applicable)GSP Form A (if applicable)GSP Form A (if applicable)

Export licenses must be supplied if goods originate from countries with quota agreements with EU or if goods fall under the category of controlled goods. Vendors must supply GSP Form A if the goods originate in countries where GSP is available. Retrospective GSP Form As must be supplied if unavailable at time of shipment.

Goods falling under the ‘The Endangered Species (Import and Export) Act 1976’ or ‘The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)’ such as cameo shell, mother of pearl, coral, crocodile and snake skin products etc, must be accompanied by the appropriate permit. The vendor must also include the product’s Genus, Species and Country of Origin on the invoice.

The cost of all documents is the vendor’s responsibility.

Note: This is not an all-inclusive list and vendors should contact the Import Department ([email protected]@[email protected]@qvc.com) should they have any questions regarding the requirements for their particular product.


3.4.23.4.23.4.23.4.2 Commercial Invoice/Packing List InformationCommercial Invoice/Packing List InformationCommercial Invoice/Packing List InformationCommercial Invoice/Packing List Information

In order for a shipment to be received by our DC the invoice(s) packing list(s) must include all of the below information. Documents must not be handwritten or amended. Documents must not be handwritten or amended. Documents must not be handwritten or amended. Documents must not be handwritten or amended. The commercial invoice for all QVC controlled imports must be in English or have an English translation and contain accurate information, namely:

� Shipper/Exporter (Vendor’s company) � Consignee (QVC) � Commercial invoice number (Vendor’s invoice number) and date � QVC’s purchase order number � Letter of Credit number (as applicable) � QVC item number (SKU) – This must be a full and complete breakdown � Detailed description of article � Number of units – This must be indicated against east SKU � Unit price of product and total price per unit � Incoterms of sale (Terms of Shipment) � Country of origin � HS customs tariff number � Material used � Gross/Net weight � Dimensions of packages

Below is an example of how a packing list should be set up. This form is available on request from [email protected]@[email protected]@qvc.com. A Vendor packlist is acceptable as long as all of the above information is included.

Failure to supply correct information may result in delays with shipment/delivery. QVC forwarders are authorised to reject any unacceptable documents on our behalf. Incorrect documents can also lead to Vendor Chargeback(s).

Please ensure all details are included as perPlease ensure all details are included as perPlease ensure all details are included as perPlease ensure all details are included as per packslip sample on 3.4.2 page 20 packslip sample on 3.4.2 page 20 packslip sample on 3.4.2 page 20 packslip sample on 3.4.2 page 20

A separate packing list must be completed for each vehicle/container loaded. Each packing list must clearly state the container number.

The packing note/packslip and commercial invoice must be included in the lead carton for each purchase order. Failure to provide an accurate packing list/packslip and commercial invoice will result in a penalty charge of £250.

The physical receipt of a purchase order (or change of a purchase order to a later due date) after the original required due date (not the PO due date, but the last shipment date provided by QVC’s forwarder, Import Team or Buyer in writing) will result in a penalty charge:

1 1 1 1 –––– 5 days late 5 days late 5 days late 5 days late –––– up to 5% of the total purchase order value up to 5% of the total purchase order value up to 5% of the total purchase order value up to 5% of the total purchase order value More than 5 days late More than 5 days late More than 5 days late More than 5 days late –––– up to 10% of up to 10% of up to 10% of up to 10% of the total purchase order value the total purchase order value the total purchase order value the total purchase order value

Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s freight requirements. Failure to do so may result in a penalty charge of £250


4.4.4.4. VENDOR CHARGEBACK POVENDOR CHARGEBACK POVENDOR CHARGEBACK POVENDOR CHARGEBACK POLICYLICYLICYLICY

The purpose of the chargeback policy is to help ensure compliance with QVC’s purchase order terms, import and quality requirements

Under the vendor chargeback policy, QVC holds the vendor accountable for certain violations and financial penalties will be assessed for non-compliance

These are set to ensure –

TheTheTheThe inbound processing of deliveries is efficient in order that every product is ready to sell in time for inbound processing of deliveries is efficient in order that every product is ready to sell in time for inbound processing of deliveries is efficient in order that every product is ready to sell in time for inbound processing of deliveries is efficient in order that every product is ready to sell in time for its scheduled broadcast date.its scheduled broadcast date.its scheduled broadcast date.its scheduled broadcast date.

TheTheTheThe outbound processing of goods to our customers from the warehouse is an effective, outbound processing of goods to our customers from the warehouse is an effective, outbound processing of goods to our customers from the warehouse is an effective, outbound processing of goods to our customers from the warehouse is an effective, accuaccuaccuaccurate and rate and rate and rate and

in the shortest time in the shortest time in the shortest time in the shortest time scalesscalesscalesscales possible possible possible possible....

Ensuring the compliance of all goods entering the warehouse guarantees our ability to dispatch greater numbers of purchase orders to our customers with an improved turnaround time, benefiting the vendor, QVC and QVC’s customers

The charges are detailed throughout the Vendor Manual, QA Guides and respective QA files found within our website:

http://www.qvcuk.com/ukhtml/vendorrelations.htmlhttp://www.qvcuk.com/ukhtml/vendorrelations.htmlhttp://www.qvcuk.com/ukhtml/vendorrelations.htmlhttp://www.qvcuk.com/ukhtml/vendorrelations.html.

This section summarises the vendor charges that may be enforced.

4.4.4.4. VENDORVENDORVENDORVENDOR CHARGEBACKCHARGEBACKCHARGEBACKCHARGEBACK POLICYPOLICYPOLICYPOLICY


Charge per Purchase Order Minimum Maximum

Detailed Description

Failure to book 10 days prior to required date £ 250

Failure to book container delivery 30 days prior to required date

£ 500

Up to 5% 1 – 5 days late Physical receipt/booking of shipment (or change of PO to later date) after original required due date Up to 10%

More than 5 days late

£250

Pre-Receipt of Shipment

Failure to comply with QVC traffic or freight instructions £ 250

Vendor Manual

Delivery

Import Instructions

Failure to supply a passed first piece sample prior to delivery £ 1000

Plus any inbound and returns shipping cost (if applicable)

QA Requirements First Piece

Failure to pass Quality Control checks, due to not meeting/matching FP QA requirements./and/or vendor manual requirements

£ 250 Per product group

£250

QA Requirements Bulk Inspection

Quality Control (BULK)

Delivery of product unsuitable for dispatch to QVC’s customers (e.g. damp, dirty or excessively dusty)

£ 10 Per pallet £ 250

Unauthorised partial shipment (over 5% variance on unit amount)

£ 250 Plus any additional freight costs

Overshipments (over 5% variance on unit amount) £ 250 Plus any additional freight costs

Vehicle deemed unsafe for unloading £ 250

Plus rejection and any inbound and return shipping cost (if applicable)

Failure to include complete and legible packslip £ 250

Receipt of Shipment

INBOUND

Shipment of items NOT on purchase order £ 250 Plus inbound and return shipping cost

Item labelling £ 1 (Min) Per unit £ 100 Overbagging £ 1

Overboxing £ 1

Per unit plus materials

£ 100

100% inspection £ 1 (Min) Per unit £ 100

Rework Product

Addition to contents £ 1 Per unit £ 100

Vendor Manual Packaging and Labelling

4.4.4.4. VENDORVENDORVENDORVENDOR CHARGEBACKCHARGEBACKCHARGEBACKCHARGEBACK POLICYPOLICYPOLICYPOLICY


Charge per Purchase Order

Minimum Maximum

Detailed Description

Removal of incorrect part/item £ 1 Per unit £ 100

Addition and removal to contents £ 1 Per unit £ 100 Banding of item £ 1 Per unit £ 100

Product

Sortation of product £ 1 Per unit £ 100

Mixed Pallets not according to Specified Guidelines in section 2.3.7


5% of the total P.O. value

Repalletisation (Over height/weight/overhang/wrong pallet/broken pallet/damaged pallet/extra pallets)



Pallets

Pallet labelling (inclusive in above charges) £ 1 Per pallet £ 100


Stock not delivered as ‘VC’ £ 1 Per unit £ 100

Taping of Ends £ 1 Per unit £ 100

Master carton label £ 1 Per master carton

£ 100


Master Carton inconsistent count £ 1 Per master carton

£ 100


Apparel not delivered using BDCM1 300x400x600mm cartons £ 1 Per BDCM1 carton

£ 100


Carton weight over 14kg £ 1 Per master carton

£ 100


Rework

Cartons

Mixed SKU’s in carton £ 1 (Min) Per master carton

£ 100

Vendor Manual Packaging and Labelling

No single product rework will be charged at more than £1 per unit + material costs without prior agreement from the vendor.

Where rework costs are above this level QVC reserve the right to reject the product (regardless of previous commitments)

Wherever an item fails to meet QVC’s QA, QVC and Vendor Manual requirements, QVC reserve the right to fully reject a delivery


5.5.5.5. RETURNSRETURNSRETURNSRETURNS PROCEDUREPROCEDUREPROCEDUREPROCEDURE

This document is produced in support of, and addition to, the terms detailed in QVC’s ‘Conditions of Purchase’ and ‘Returns Agreement’.

5.15.15.15.1 QAQAQAQA----REJECTED PRODUCTREJECTED PRODUCTREJECTED PRODUCTREJECTED PRODUCT

These are goods/products that have failed QC & have been rejected by the buyer/merchandising for not meeting the agreed standards or conditions of purchase. Rejected goods should be removed from QVC’s warehouse as soon as possible and QVC will not pay any costs or take any responsibility for the return of these faulty goods including all Local Imports, FOB or DDU (Overseas Shipments) However QVC will be happy to assist in organising the return on the Vendor’s behalf on receipt of:

- Information on the Vendor’s choice of forwarder;

- Written confirmation of payment of all charges by the Vendor.

Upon receipt of confirmation to reject of a product, QVC will contact the Vendor to arrange for collection of the rejected product by the Vendor, or delivery of the product to the Vendor for which the costs will be debited from the Vendor’s account.

The Vendor has 7 days in which to either arrange collection or agree a delivery date with QVC’s nominated carrier. If the product has not been successfully returned within 30 days, QVC will move the product to a storage facility of its choice and invoice the Vendor for any storage costs.

Should the product not be collected, or delivery agreed, within 60 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.

If a Vendor is organising the freighting arrangements with their own carrier QVC will require proof of export, if QVC were liable for Import VAT and duty on entry in the European communities. This proof will be in form of copy 3 of the customs export entry document (SAD) stamped by HMRC

5.25.25.25.2 CUSTOMER FAULTY PRODUCTCUSTOMER FAULTY PRODUCTCUSTOMER FAULTY PRODUCTCUSTOMER FAULTY PRODUCT

QVC is entitled to return all goods returned to us by our Customers as long as shipment is arranged within 365 days from receipt into our warehouse. In practice the warehouse teams will try and put any non-faulty customer returns back into stock and only RTV the faulty Customer Returns. QVC deems any product returned from a Customer in an un-saleable condition as CFR and will be returned to the Vendor.

QVC will contact the Vendor when a Customer Faulty Product is ready to be returned to the Vendor.

The Vendor has 10 days in which to either arrange collection or agree a delivery date with QVC’s nominated carrier.

If the product has not been successfully returned within 10 days, QVC will move the product to a storage facility of its choice and invoice the Vendor for any storage costs.

Should the product not be collected, or delivery agreed, within 30 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.

QVC will not pay any costs or take any responsibility for the return of CFR goods. However we will be happy to assist in organising the return on the Vendor’s behalf on receipt of:

- Information on the Vendor’s choice of forwarder; and

- Written confirmation of payment of all charges by the Vendor.


5.35.35.35.3 SALE OR RETURN (SOR) PRODUCTSALE OR RETURN (SOR) PRODUCTSALE OR RETURN (SOR) PRODUCTSALE OR RETURN (SOR) PRODUCT

Our terms state that QVC can exercise the right to return any items unsold when bought under an SOR agreement as long as they are returned within 365 days of their receipt into our warehouse.

QVC will pay the carriage costs to any UK mainland location. If the goods are to go overseas QVC will pay the reverse of the import Incoterms. For instance, if goods were bought under FOB Hong Kong term, QVC will return on a CFR Hong Kong Uncleared basis. QVC will not pay any Import Duties resulting from the return

QVC will contact the Vendor when a Sale or Return product is ready to be returned to the Vendor.

The Vendor has 10 days in which to agree a delivery date with QVC’s nominated carrier.

If the product has not been successfully returned within 10 days, QVC will move the product to a storage facility of its choice and invoice the Vendor for any storage costs.

Should delivery of the product not be agreed within 30 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.

5.45.45.45.4 CHARGESCHARGESCHARGESCHARGES

Pallet Storage per pallet or part thereof £5 per week or part thereof

Delivery to Storage Site per pallet or part thereof £20; minimum charge £50

5.55.55.55.5 Return to Vendor (Return to Vendor (Return to Vendor (Return to Vendor (RTVRTVRTVRTV)))) PROCESS PROCESS PROCESS PROCESS

On receipt of information from QVC’s warehouse that goods are about to be packed and ready to be returned, QVC Shipping Team will forward export documents (such as Pro Forma invoice and description of goods with SKU number) to each Vendor explaining the terms of return and asking for confirmation and approval to return. Please refer to attached example in 5.5.1.

After receipt of authorisation to return, the shipment will be arranged with QVC’s forwarder and confirmation of shipping/delivery details sent to the Vendor to enable tracking of the shipment as necessary.

In order to speed up the process of return, QVC require confirmation with full details of the return address and contact details as soon as possible. We realise that some Vendors may have already given that information to our Merchandising teams.

Failure to respond to QVC’s request for return or for not authorising the return of goods (without justified reasons) will result in all charges for storage to be raised against the Vendor’s account.


5.5.15.5.15.5.15.5.1 Example of QVC lExample of QVC lExample of QVC lExample of QVC letter informing about CFR/QA returns etter informing about CFR/QA returns etter informing about CFR/QA returns etter informing about CFR/QA returns

URGENTURGENTURGENTURGENT QVCQVCQVCQVC

TO :

COMPANY:

FAX NO:

EMAIL:

DATE:

No of Pages: 2

FROM: UK RTV Team

COMPANY: QVC

E-MAIL:[email protected][email protected][email protected][email protected]

TEL:+44 (0)151 551 2628

FAX:+44 (0)207 705 5609

Shipping Order Numbers: Shipping Order Numbers: Shipping Order Numbers: Shipping Order Numbers:

The above Shipping Order and attached documentation give details of goods that are ready to be returned to you. As you are responsible for all freight costs, please let us have details of your carrier or advise us how you wish for us to ship on your account. If you should require return by a courier service, please If you should require return by a courier service, please If you should require return by a courier service, please If you should require return by a courier service, please provide us with details of your account. provide us with details of your account. provide us with details of your account. provide us with details of your account. Please be aware that ownership of the goods and therefore risk passes to you once the shipment has left our warehouse facility. In light of this, it is your responsibility to ensure that you have adequate marine insurance cover. QVC do not insure CFR/QA Reject goods. Under our standard Returns Procedure, we allow a period of 7 days starting from the next working day from the date of this message, during which you either have to arrange collection of the product from our warehouse or issue us with your instructions for disposal or to arrange shipment to a named warehouse on your behalf. After 7 days product will be transferred to a storage facility with costs for transfer and rent to be billed to your account. We would appreciate your urgent attention to this matter and would ask you not to hesitate to call if you should have any queries. Regards

QVC Shipping Team


5.5.25.5.25.5.25.5.2 Example of Vendor Template for CFR/QA Example of Vendor Template for CFR/QA Example of Vendor Template for CFR/QA Example of Vendor Template for CFR/QA returns returns returns returns

TO: UK RTV Team

COMPANY: QVC

FAX NO: +44 (0)207 705 5609

DATE:

No of Pages: 1

FROM: FROM: FROM: FROM:

COMPANYCOMPANYCOMPANYCOMPANY:

TEL: TEL: TEL: TEL:

FAX: FAX: FAX: FAX:

I hereby authorise the return of the following shipment: I hereby authorise the return of the following shipment: I hereby authorise the return of the following shipment: I hereby authorise the return of the following shipment:

SHIPPING ORDER NUMBER: SHIPPING ORDER NUMBER: SHIPPING ORDER NUMBER: SHIPPING ORDER NUMBER:

RA# Number (if required)RA# Number (if required)RA# Number (if required)RA# Number (if required) ____________________ ____________________________________________________________________________________________________________________________________

Return Address:Return Address:Return Address:Return Address: ____________________ ____________________________________________________________________________________________________________________________________

(If incorrect)(If incorrect)(If incorrect)(If incorrect) ____________________ ____________________________________________________________________________________________________________________________________

____________________ ____________________________________________________________________________________________________________________________________

Special Instructions:Special Instructions:Special Instructions:Special Instructions: ____________________ ____________________________________________________________________________________________________________________________________

____________________ ____________________________________________________________________________________________________________________________________

Shipping Company:Shipping Company:Shipping Company:Shipping Company: ____________________ ____________________________________________________________________________________________________________________________________

Account NO:Account NO:Account NO:Account NO: ____________________ ____________________________________________________________________________________________________________________________________


5.5.35.5.35.5.35.5.3 Example of Letter Example of Letter Example of Letter Example of Letter Informing about SOR Returns Informing about SOR Returns Informing about SOR Returns Informing about SOR Returns

URGENT QVC

To :

Company:

E-Mail:

DATE:

No of Pages: 1

FROM: UK Shipping

COMPANY: QVC

E-MAIL: [email protected][email protected][email protected][email protected]

TEL: +44 (0)151 551 2628

FAX: +44 (0)207 705 5609

We have received your authorisation to return these goods to you.

Please see attached shipping order:

We are making arrangements to ship the goods in a few days to their point of origin. This location is defined by the Incoterms under which we purchased this product.

Please provide details of any alternative address you wish us to send the goods to, along with a confirmation that you are to be debited if there is any additional cost.

An example of this condition is: Goods bought on an FOB basis – we would return at our cost to the port of origin. If the goods are to be sent on to a nearby warehouse – on carriage and clearance costs would be debited from your account.

All freight charges are pre-paid to the point of origin – this excludes custom clearance or duty/taxes if applicable

Kindly let us know by return, that this and the details in the attached documentation are in order.

Kind regards,

QVC Shipping Department


6.6.6.6. QVCQVCQVCQVC KEYKEYKEYKEY CONTACTSCONTACTSCONTACTSCONTACTS

The vendor is advised to contact the appropriate department should they require any information about QVC or QVC’s requirements. Vendor RelationsVendor RelationsVendor RelationsVendor Relations For information about QVC training days, vendor web access and general support:

Email: [email protected] Tel: +44 20 8811 5918

Vendor OperationsVendor OperationsVendor OperationsVendor Operations For assistance with Packaging, Labelling and Delivery Requirements, VCB charges:


Distribution CentreDistribution CentreDistribution CentreDistribution Centre For order/product specific advice and instruction:


Traffic office and pallet exchange informationTraffic office and pallet exchange informationTraffic office and pallet exchange informationTraffic office and pallet exchange information Email: [email protected]

Tel: +44 151 480 9631 Quality AssuranceQuality AssuranceQuality AssuranceQuality Assurance For general assistance with QVC’s Quality Assurance requirements:

Email: [email protected] Tel: +44 151 551 2337 ImportImportImportImport For assistance with Importing:


BookingBookingBookingBooking For assistance with Bookings:


Offsite InspectionOffsite InspectionOffsite InspectionOffsite Inspection For assistance with QVC’s Quality Assurance Offsite Inspection:


Returns:Returns:Returns:Returns: For assistance with International Returns:


For returning QA rejected products to vendors and receiving collection details: Email: [email protected]

Tel: +44 151 551 2597

AcAcAcAccounts Payable:counts Payable:counts Payable:counts Payable: For assistance with Accounts Payable: Email: [email protected]

Tel: +44 151 551 2896

VERSION 3.0 JULY 2011 AA APPAREL A PPARELPPAREL€¦ · QVC Vendor Manual – Apparel Version 3.0...

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