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Transcript of Vernell Jenkins Lisa Locklear & Denise Melton. Each member of the class will receive an...
PARTICIPATION IN ORGANIZATIONAL
CHANGE PROCESSES IN HUMAN SERVICES
ORGANIZATIONS: THE EXPERIENCES OF ONE GROUP OF FRONTLINE
SOCIAL WORKERSVernell Jenkins
Lisa Locklear &
Denise Melton
BEFORE WE BEGIN… Each member of the class
will receive an “Organizational Change” BINGO card.
The BOLD words on each slide are the words you are trying to match on your card.
When you get three down or across, simply raise your hand to let us know you have achieved “BINGO.”
One of us will come around & give you a prize!
Let’s begin….
ORGANIZATIONAL CONTEXT IN WHICH CHANGE WAS PURSUED This particular article highlights a
segment of a larger study This was a rapid and pervasive
organizational change Participation of front line social
workers in the organizational change process
The change experience, impacts on clinical programs/services and the impacts on front line social workers professionally and personally
WHY WAS CHANGE NECESSARY Changing the model of service delivery Concerns regarding the delivery of
programs and services in an Eastern Canadian province
Moving primarily social work services: child welfare, community living and youth corrections from a provincial government-governed model (provincial government department) to a community health-governed model (with a government appointed board of directors)
THEORY & SOCIAL WORK ETHICS THAT MAY SUPPORT THIS CHANGE Social Development
Theory: attempts to explain qualitative changes in the structure and framework of society that help the society better realize its aims and objectives
NASW Code of Ethics
2.01 Respect 3.09 Commitments
to Employers 4.01 Competence 4.05 Impairment
OBSTACLES ENCOUNTERED
The social workers felt as if their input on the organizational change was not valued or heard by their leaders
Job responsibilities had changed due to legislation to changes that affected their job
Power struggle: Social workers employed over a year had input versus the social workers that were employed less than a year
WHAT WERE THE VICTORIES OF THIS CHANGE?
Front line social workers did not view any victories in regards to this organizational change; it simply was an administrative shift.
IMPACT ON THE INDIVIDUAL Opportunity to
participate was not genuine
Not feeling valued or involved in the process
Services to clients had not been well developed and lacked relevancy
MAIN IMPLICATIONS OF ANALYSIS FOR ORGANIZATIONAL CHANGE & THE SOCIAL WORKERS ROLE
Main implication of change: the passing of the Canada Health and Social Transfer Regulations & key provincial documents that identified concerns
Social Workers Role: In this case study the role of front line social workers was not taken into account
CLOSING REMARKS Planning, organizing
and carrying out change process in human services organizations can be very challenging
Leaders may value participation in planned change; however, planned change also needs to be transparent
The information provided within this article could assist organizations considering change (rapid change) a better understanding in regards to areas they need to consider or take into account beforehand
REFERENCES Devine, M. (2010). Participation in
organizational change processes in human services organizations: the experiences of one group of frontline social workers. Administration in Social Work, (34) pgs. 114-134. DOI: 10.1080/03643101003608679
QUESTIONS….
THANK YOU!WE APPRECIATE YOUR TIME.
VERNELL, LISA & DENISE