Team-6

Information Systems AnalysisAssignment - I

InnovationThe objective behind innovation has been

harnessing the core competencies across various sectors , utilising local talent, resources and capabilities to create new opportunities.It constitutes of:-

Benefits of knowledge sharing and its co-creationNew and unique applications of old technologiesDesign for developing new products New processes and structures for performance

enhancement in diverse areasOrganisational creativity and public sector initiatives

to enhance delivery of services

Expert TalkAccording to Susan Wojcicki , Google's Senior Vice

President of Advertising identified innovation as:-1. Having a meaningful mission2. Set the targets high and work slow and steady3. Innovation cannot be instant , rather it is a continuous

process4. Look for ideas everywhere5. Share and communicate everything to the employees6. Imaginative ideas should always be supported by data7. Have an openness towards technology8. Failures will happen and learn from those mistakes

New IT “system/project/etc.” innovation

Need :- To reduce hospital acquired infectionsMission:- Improving patient care by improving

hand hygiene effectivenessNew Idea :- This product will check whether

the hospital staffs are washing their hands regularly.

Productivity :- By educating workers about the hand hygiene we will increase the service effectiveness.

Hygiene Band

Features of the productWaterproof WristbandAnti-MicrobialInstant Data TransmissionIndicator for stuffs to wash their handsReal time dataEasily rechargeable batteryCustomizable ReportsEducational tool for workers

RequirementsHardware:- SensorPowerIndicatorTimerMicroprocessorSoftware:-To capture real time data Provide the middleware to convert the real time

data into storable database systemData :-Data Connection(Network)Central Database

RequirementsBusiness Process :-To generate the customised reports based on the real

time employee data to check for the compliance of high hand hygiene standards

To monitor individual hand washing habitsTo produce weekly reports , show average compliance

level

People :-DevelopersMaintenance Experts Customer Relationship Management

Business Model FrameworkCustomer Relations

hip

Compliance to hand

hygiene

Hospital:- Fortis, Apollo

Direct Selling(B

2B)

Revenue :-Price/unit =

Rs.1000

Costs:- Target Costing

Capabilities

Partners :-

Supply

Chain

PESTEL Analysis• Growing need for healthcare• Increasing pressure on pricing

Political• Increased pressure on pricing• In long run with economies of scale

the cost can be decreased substantially.

• Hospitals like Apollo, Fortis are known for their hygienic environment, will enhance it.

Economic

• Educational tool for workers as progress data can be sent to each worker Social

• Disruptive technology• Hardware required easily available • Software can be taken care off by Java• Data can be supported by Oracle

Database Management SystemTechnological

• Increased sanitation

Environmental

• Need to focus on education• Quality becomes key• Maintain high hand hygiene

standardsLegal

Vermont Teddy BearCase Analysis

Team-6

SUMMARY OF THE CASE:Case deals with challenges in installing strategic IT solutions in Vermont Teddy Bear.

The company deals with providing pajamas, teddy bears, flowers and other gifts placed through telephone, mail-order and web

The sales are highly seasonal, generally peaking during Christmas, Valentine’s day and Mother’s day

Stetzel, the Vice-President of IT at the firm, is responsible for strategic decision to handle the situation

Strong IT architecture especially required for control process, requesting system modifications, development and testing

IT architecture at VTB incomplete and change controls minimal

A major problem faced by the architecture is ‘Shadow’ application that were either connected to middleware or were independent.

Complete current catalog of hardware and shared application required

Approach taken to introduce separate packages of ERP with optimal functionality connected via middleware

CEO John Gilbert remains unconvinced with Stetzel’s idea and wants to avoid complicated middleware and incompatible applications by using full featured ERP instead

Gilbert is also interested in introducing new products, cross selling and using CRM, which Stetzel does not agree with.

Gilbert also interested in promoting e-commerce stability by improving the system

The basic challenge is to decide whether to use slow yielding, costly ERP in face of strong competition and constrained resources or use the alternative provided by Stetzel to produce quicker results.

• By CIO Stetzel:• Which project to do first?• Selection of new enterprise software to replace

the accounting systems• Whether to invest in full featured ERP software

• Buying or building new supply chain software

• Building a CRM package• How to convince the CEO and the Board of

Directors for necessary resources?

QUESTIONS AND SUB-QUESTIONS FACED

By CEO Gilbert:• What strategy to follow?

To cross sell products To produce toys with Artificial Intelligence To produce simple Plush toys

• Which problem should be solved first? Stability and reliability of ecommerce platform Supply chain management efficiency Improper customer support system

QUESTIONS AND SUB-QUESTIONS FACED

What project to do first?

Options facing Bob Stetzel are, implementation of: Enterprise software Supply-chain software CRM package Data warehousing for business analytics

CIO long term focus Implement full featured ERP Pros Cons

No middleware High cost

Total Operational efficiency

Longer time

First step:-Implement Supply chain software.

Stability and reliability are primary concerns in e-commerce.

Current state Late arrival and poor quality.

Desired state Enhance operational efficiency.

Data warehouse for business analytics.

What strategy to follow?

Produce simple plush toys.Easy to produce.No database of customer preferences- other

options are not viable.

Enable cross-selling of products after data warehousing.

Implementing Supply chain

software

Data warehouse

CRM

Step by step process:

Long term solution:Implementing full featured ERP.

Thank You