Verizon W HOLESALE C LEC O RDERING W ORKSHOP August Workshop 8/21/2002 * The information in this...

Verizon WHOLESALE CLEC ORDERING WORKSHOP

August Workshop 8/21/2002

* The information in this Workshop presentation reflects the business environment (i.e, Order Business Rules and industry standards, etc.) effective 6/21/02.

2August 2002 Workshop

Agenda

Verizon Resale/Platform/Loop Error Scenario 4

–7070DD18 - Cut through not available new date due is required - North

Verizon Platform Error Scenario 11–7030Z999 / 7020LN10 - Line Share exists on TN specified not eligible for migration

Website Tour - URL’s 16 –Training and Education– Pre-Order and Order Guide– Sample Orders

Action Items from May Workshop 18

Questions/Feedback 21

Topic* Page

* The LSR Forms and LSI ordering formats that are used in the Error Scenarios and in the Ordering Scenarios are based on the Verizon Order Business Rules Version 5.2.1 (LSOG 5).


Workshop Objectives

The objective of the Verizon Wholesale CLEC Ordering Workshops is to provide useful information that will help increase the order flow through rate and decrease the reject rate of our customers' Loop (UNE), Platform (UNE-P), and Resale requests. Achieving this objective may potentially:

Reduce the time spent by CLEC/Resellers ‘debugging’ requests that were submitted in error

Improve the end-to-end timeframe for requests to be processed

Workshop Highlights

Workshops will be held monthly to educate Wholesale customers on:

The types of request errors that are found most frequently

How to avoid submitting requests with these errors

Workshops may use scenarios where workshop participants attempt to find the error in the request that was submitted

Workshops will focus on Local Service Request (LSR) transaction information that is useful to those CLECs and Resellers who are providing local services in the Verizon North and South regions of the former Bell Atlantic territory


Verizon Resale/Platform/Loop Error Scenario


Potential Scenario for Reseller XYZ:

Resale/Platform/Loop Error Scenario - 7070DD18

Reseller XYZ has a new single line residential end user named Bonnie Hopps.

Bonnie Hopps is requesting new listed service in Williamsville, NY

Reseller XYZ submits a New Service request, including the Local Service Request (LSR), End User (EU), Directory Listing (DL) and Resale Service (RS) forms

Reseller XYZ made error 7070DD18 and the request is rejected


Given the CSR, LSR forms and fields, and the corresponding LSI transaction, can you find the error?

LSOG 5


Pre-Order Transaction

Field # Field Name Field DescriptionLSI Input Business Rules Entry

1 CCNA Customer Carrier Name Abbreviation XYZ XYZ2 PON Purchase Order Number 12344567 12345675 LOCQTY Location Quantity 1 18 ATN Account Telephone Number 2125550001 2125550001

12 D/TSENT Date and Time Sent August 7, 2002 0800 AM 20020807080014 DDD Desired Date Due August 14, 2002 2002081423 REQTYP Request Type Resale (FO) EB24 ACT Activity New Installation N35 AGAUTH Agency Authorization Status Authorization on File Y 44 TOS Type of Service 2BM- 2BM-81 INIT Initiator Name Joe Smith Joe Smith82 TEL NO Initiator Telephone Number 7322555400 7322555400

EU Form W W7 LOCNUM Location Number 1 18 NAME End User Name Bonnie Hopps Bonnie Hopps9 AFT Address Format Type Provider Assigned House Number C

11 SANO Service Address Number 1 114 SASN Service Address Street Name Attestation Attestation15 SATH Service Address Street Type Av Av21 LD3 Service Address Location Designator 3 3 322 LV3 Service Address Location Value 3 Apt Apt24 SALOC Service Address: City Williamsville Williamsville25 SAST Street Address State/Province NY NY26 SAZC Service Address Zip/Postal Code 14221 1422131 WSOP Working Service on Premise C C

RS Form W W5 RSQTY Resale Quantity 1 1

TNS Group w w8 LOCNUM Location Number 1 19 LNUM Line Number 1 1

12 LNA Line Activity New Installation … N15 TNS Telephone Numbers 2125550001 212555000130 PIC InterLATA Presubscription Indicator Code 1234 123431 LPIC IntraLATA Presubscription Indicator Code 1234 123454 BA Blocking Activity Add/Install A55 BLOCK Block A A

FD Group 1 w w58 FA Feature Activity Add/Install N59 FEATURE Feature Code 1MR 1MR58 FA Feature Activity Add/Install N59 FEATURE Feature Code NDF NDF

DL Form W W10 LACT Listing Activity Indicator New listing N12 RTY Record Type LML LML

13 LTY Listing TypeListed - appears in DA and

Directory 115 STYC Style Code Straight Line SL 39 LTN Listing Telephone Number 2125550001 212555000145 LNLN Listed Name Last Hopps Hopps46 LNFN Listed Name First Bonnie Bonnie63 LANO Listed Address Number 1 166 LASN Listed Address Street Name Attestation Attestation67 LATH Listed Address Street Type Av Av70 LALOC Listed Address Locality Williamsville Williamsville71 LAST Listed Address State/Province NY NY72 LAZC Listed Address Zip/Postal Code 14221 14221


Description of the Error:

Corrected Request:

Cut Through not available new date due is required - LSR in query

– Reseller XYZ’s request is rejected because the cut through is not available at this address and the End User form reflects a WSOP (Working Service on Premises) “C”.

• The “N” in the Cut Through Indicator field shown on the pre-order address validation transaction indicates that the address is not eligible for Cut Through

Reseller XYZ submits a SUP 3 to correct the WSOP (Working Service on Premises) field on the End User form to a “Z”, changes the date due and resubmits the request.

The corrected LSR is illustrated on the next 2 pages.



LSOG 5


Field # Field Name Field DescriptionLSI Input Business Rules Entry

1 CCNA Customer Carrier Name Abbreviation XYZ XYZ2 PON Purchase Order Number 12344567 12345675 LOCQTY Location Quantity 1 18 ATN Account Telephone Number 2125550001 2125550001

12 D/TSENT Date and Time Sent August 7, 2002 0800 AM 20020807080014 DDD Desired Date Due August 14, 2002 2002081423 REQTYP Request Type Resale (FO) EB24 ACT Activity New Installation N35 AGAUTH Agency Authorization Status Authorization on File Y 44 TOS Type of Service 2BM- 2BM-81 INIT Initiator Name Joe Smith Joe Smith82 TEL NO Initiator Telephone Number 7322555400 7322555400

EU Form W W7 LOCNUM Location Number 1 18 NAME End User Name Bonnie Hopps Bonnie Hopps9 AFT Address Format Type Provider Assigned House Number C

11 SANO Service Address Number 1 114 SASN Service Address Street Name Attestation Attestation15 SATH Service Address Street Type Av Av21 LD3 Service Address Location Designator 3 3 322 LV3 Service Address Location Value 3 Apt Apt24 SALOC Service Address: City Williamsville Williamsville25 SAST Street Address State/Province NY NY26 SAZC Service Address Zip/Postal Code 14221 1422131 WSOP Working Service on Premise Z Z


LSOG 5


RS Form W W5 RSQTY Resale Quantity 1 1


12 LNA Line Activity New Installation … N15 TNS Telephone Numbers 2125550001 212555000130 PIC InterLATA Presubscription Indicator Code 1234 123431 LPIC IntraLATA Presubscription Indicator Code 1234 123447 NIDR NID Request Yes Y54 BA Blocking Activity Add/Install A55 BLOCK Block A A

FD Group 1 w w58 FA Feature Activity Add/Install N59 FEATURE Feature Code 1MR 1MR58 FA Feature Activity Add/Install N59 FEATURE Feature Code NDF NDF

DL Form W W10 LACT Listing Activity Indicator New listing N12 RTY Record Type LML LML

13 LTY Listing TypeListed - appears in DA and

Directory 115 STYC Style Code Straight Line SL 39 LTN Listing Telephone Number 2125550001 212555000145 LNLN Listed Name Last Hopps Hopps46 LNFN Listed Name First Bonnie Bonnie63 LANO Listed Address Number 1 166 LASN Listed Address Street Name Attestation Attestation67 LATH Listed Address Street Type Av Av70 LALOC Listed Address Locality Williamsville Williamsville71 LAST Listed Address State/Province NY NY72 LAZC Listed Address Zip/Postal Code 14221 14221


Key Learning: Error 7070DD18 occurs when a CLEC/Reseller populates the WSOP field with a “C” and the address is not eligible for cut through

Resellers and CLECs should always perform an Address Validation Pre-Order transaction to validate the end user address and verify that the address is eligible for cut through

Based on the Address Validation Pre-Order transaction:

– when:

• REQTYP = EB (Resale) or DB (Platform)

• TOS = “2” (residence) is the first character

• ACT = N (New Installation) or T (Move)

– the CLEC must populate the WSOP field with one of the following entries:

• A = Additional line request

• V = Validate status of existing service

• L = Left-in-dialtone exists (VT only)

• C = Cut Through exists

• Z = Valid address (used when none of the above conditions exist)

In Resale NY and CT, when the WSOP field is A or Z, the NIDR (field 47, RS form) should be completed:

– Y = Yes (a network interface is required)

– N = No, left in (a network interface is known to be on the premise)



Cross References: Verizon Pre-Order Business Rules Version 5.2.1 (LSOG 5), located at http://128.11.40.241/east/business_rules/master.htm

Verizon Sample Orders, located at: http://www22.verizon.com/wholesale/scenarios/



Verizon Platform Error Scenario


Platform Error Scenario - 7030Z999 / 7020LN10

Potential Scenario for CLEC XYZ:

Verizon currently has a single-line end user named Jim Chiu living in Manhattan, NY

Mr. Chiu would like to switch his local phone service from Verizon to CLEC XYZ

CLEC XYZ requests a Migration As Specified, submitting the Local Service Request (LSR), End User (EU), and Port Service (PS) forms

CLEC XYZ’s request generated error 7030Z999 (South error 7020LN10)


LSOG 5

Given the CSR, LSR forms and fields, and the corresponding LSI transaction, can you find the error?


CSR LSR and LSI

212 555-0001 212 555-0001

212 534-1111

CHIU, JAMES 72

JAMES CHIU

1111 ABC

1111

ABC

(((LSOG 5)

JUN 27, 2002

Field # Field Name Field Description LSI InputBusiness Rules

EntryLSR Form XYZ

1 CCNA Customer Carrier Name Abbreviation XYZ XYZ2 PON Purchase Order Number 12344567 12345675 LOCQTY Location Quantity 1 1

12 D/TSENT Date and Time Sent August 7, 2002 0800 AM 20020807080014 DDD Desired Date Due August 14, 2002 20020814

23 REQTYP Request TypeCombined Loop and Unbundled

Local Switching (Port-FO) DB

24 ACT ActivityConversion of service to new

LSP as specified V35 AGAUTH Agency Authorization Status Authorization on File Y 44 TOS Type of Service 2B-- 2B--81 INIT Initiator Name Joe Smith Joe Smith82 TEL NO Initiator Telephone Number 7322555400 7322555400

EU Form W W7 LOCNUM Location Number 1 18 NAME End User Name James Chiu James Chiu

25 SAST Street Address State/Province NY NY26 SAZC Service Address Zip/Postal Code 14221 1422131 WSOP Working Service on Premise Z Z37 EATN Existing Account Telephone Number 2155550001 2155550001

PS Form W W5 PQTY Port Quantity 1 1


12 LNA Line ActivityConversion to new LSP as

specificed V22 PIC InterLATA Presubscription Indicator Code 1234 123423 LPIC IntraLATA Presubscription Indicator Code 1234 123452 BA Blocking Activity Add A53 BLOCK Block A A

FD Group 1 w w

58 FA Feature ActivityConversion to new LSP as

specified V59 FEATURE Feature Code ESX ESX


Description of the Error:

Corrected Request:


North: Line XXXXXXXXXX contains fid:UNE1 not eligible for Migration

South: LN SHARE EXISTS ON TN SPECIFIED; NOT ELIGIBLE FOR MIGRATION - LSR IN QUERY

– As such, the submitted Migration order will be rejected because the Verizon retail account contains Line Sharing. Currently, an account with Line Sharing cannot be migrated to a Resale or UNE account

– The Migration request will be queried back to the CLEC

In order to Migrate the retail account, the end user must first request from the data provider that Line Sharing be removed

Once Line Sharing is removed from the account, the end user’s account will be eligible for Migration to a Resale or CLEC account


Key Learning:

Cross Reference:


An end user must have a Verizon retail account in order to obtain Line Sharing from a Data Local Exchange Carrier (DLEC)

Currently, a Verizon retail account cannot be migrated to a Resale or UNE account if Line Sharing exists on that account

– Be sure to check the retail customer’s CSR in Pre-Order to determine if that customer has Line Sharing

– If an end user has Line Sharing on his or her account, the UNE1, UNN1, or UCP1 FIDs will be present on the CSR

If an account is already Resale or UNE, Line Sharing cannot be added to that account

– If the account is already Resale, an “RSID” will be present on the CSR. If the account is already UNE, an “AECN” will be present on the CSR

Verizon Pre-Order Business Rules Version 5.2.1 (LSOG 5), located at http://128.11.40.241/east/business_rules/master.htm

Verizon Sample Orders, located at: http://www22.verizon.com/wholesale/scenarios/


Website Tour - URL’s


Web Site Tour:

Web Site Tour - URL’s

Training and Education – URL - http://www22.verizon.com/wholesale/lsp/bridge/0,2631,4-te,FF.html

Local Service Ordering Guide – URL - http://www22.verizon.com/wholesale/order/local/guideentry/

Sample Orders – URL - http://www22.verizon.com/wholesale/scenarios/1,4351,,00.html


Action Items from May Workshop


Action Items

1. How can a request to disconnect an account that is already suspended be issued without getting an automatic error?

The request to disconnect a suspended account should be sent as an ACT = D. Verizon will process

the appropriate orders to have the service disconnected. If an order to restore is required before the

disconnect can be issued, that order will be issued internally.

2. What happens if the losing CLEC doesn't send in a Directory Listing request to remove the existing listing on a UNE account during a CLEC to CLEC migration? Will it prevent the new listing from posting? North/South

If the losing CLEC doesn't send in a DL request to remove the listing, the listing will not be removed. This may not be an exact listing match. Ie. John Smith, John M. Smith

When this happens in the North, the new listing is rejected to the new CLECWhen this happens in the South, the new listing is printedCLECs must work together to prevent duplicate listings when migrating from one CLEC to another

During the May Workshop, questions were raised that required additional research. The following is a summary of the responses to the Action Items raised:


Action Items

3. ISDN - What are the North/South Resale and Platform ISDN requirements regarding the NC/NCI codes? Do the features have to be on the forms? What about the CFA forms?

ISDN - BRI– Resale - NC/NCI codes are never required – Platform - NC/NCI codes are required

ISDN - PRI

– Platform - forms required– UNE - forms required– Resale - forms are optional

CFA Form– CFA is needed on the PRI Port form, not the LSR PS form

Suggestion:

Add the phrase, "all areas" to the Business Rules for fields:– 18 - Suspend Activity Indicator on the Port Service form– 16 - Suspend Activity Indicator on the Resale Service form

C = suspend both (all areas)

This information will be added to the Business Rules via CR 357088 with the October 2002 release.

Action Items cont.


Questions/Feedback


Feedback Forms will be distributed to all participants. Please take a few moments to complete this survey immediately following the workshop.

We strongly encourage each participant to provide us with comments. The monthly workshops are designed to help you more effectively process your orders, and your

feedback is used to determine relevant training content for future sessions.

Dial-in participants should complete the Feedback Form they received by e-mail and send it back to “[email protected]”

or print out the Feedback Form and fax it immediately after the workshop to 410 393-0629.

We appreciate your participation and contribution to the success of the workshops.

Questions/Feedback

SUGGESTIONS

Tell us how we’re doing -your feedback is important to us!

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