“Advancing the Art and Science of Customer Communications”

VenueVision® Dealership Solutions

EXCITING SOLUTIONS

AMAZING PRICES

DMS INTEGRATION

Confidential September 2009 – Ver. 2.0

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Service Arrivals – Appointments

Confidential September 2009 – Ver. 2.0

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Vehicle Service Status (In-store)

Vehicle Service Status (Web)

Email NotificationDear Customer Name,

We have diagnosed your vehicle and need your authorization to continue.

Please either contact your Service Advisor at XXX XXX_XXXX or reply to this e-mail with a phone number where you can be reached and we will give you a call to discuss.

Sincerely,NamePositionDealership NamePhone #

Dear Customer Name,

Thank you for having your vehicle serviced at dealership Name.

We have completed the scheduled services. You are welcome to pick your vehicle up at your convenience.

If you would like to schedule a future appointment, please click the link below:

Create New Appointment

We greatly appreciate your business!

Sincerely,NamePositionDealership NamePhone #

Thank You EmailDear Customer Name,

Thank you for having your vehicle serviced at Dealership Name.

We appreciate your business and our goal is to continue to earn your business by providing exceptional customer service. If we have failed to do so or if you have any questions or concerns, please contact me at your earliest convenience. My contact information is listed below.

You may be receiving a survey regarding this service and we want to be certain you were completely satisfied.

If you would like to schedule a future appointment, please use the link provided below:

Create New Appointment

Thanks again. We are committed to earning your business each and every day.

Sincerely,NamePositionDealership NamePhone #

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Actual Customer Satisfaction Results

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Vehicle Status

Benefits:

Keeps customer informed in-store and via

the web

Reduces call volumes by email

notification

Process efficiencies

Welcome Display before and after

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Featured Vehicle Channel

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Featured Vehicle with QR Code

Today’s Guests / Greeter Board

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Today’s Guests / Greeter Board

Effective Media Content Examples

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Media Content

Benefits:

Maintains consistent OEM branding

Increase accessories, service and F& I

sales

Enhances the customer experience

when at the Dealership

Benefits

Enhances customer in-store experience

Perception – Customers expect a more

sophisticated environment

Efficiencies through integration of business processes

Provide additional touch points to drive revenues

Embedded TV

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Implementation and Rollout Experience