Vendor Risk Management

34
1 Vendor Risk Management Services Riskpro India Ventures (P) Limited New Delhi, Mumbai, Bangalore

description

Vendor or supplier risk management is an evolving discipline in operations management for manufacturers, retailers, financial services companies and government sector where the organization is highly dependent on vendors to achieve business objectives. Outsourcing, globalization, lean supply chain initiatives and supplier rationalization have contributed to a highly fragmented model, where control is often several steps removed from the corporation. While these models have allowed companies to reduce overall costs and expand quickly into new markets, they also expose the company to the risk of a vendor suddenly going bankrupt, closing operations or being acquired ,resulting in delivery disruptions, business continuity challenges leading to poor servicing to end user requirements. In order to overcome outsourcing industry risk challenges & provide comprehensive vendor risk management solutions spanning industry sectors to enterprises, we’re pleased to launch our Vendor Risk Management services in addition to our existing bouquet of Risk advisory, Consulting, Training & Human Capital Services. Our services are offered through our multi location delivery centres in major metros with total presence in 11 Indian cities network.

Transcript of Vendor Risk Management

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Vendor Risk Management Services

Riskpro India Ventures (P) Limited

New Delhi, Mumbai, Bangalore

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Who is Riskpro… Why us?

ABOUT US

Riskpro is an organisation of member firms around India devoted to client service excellence. Member firms offer wide range of services in the field of risk management.

Currently it has offices in three major cities Mumbai, Delhi and Bangalore and alliances in other cities.

Managed by experienced professionals with experiences spanning various industries.

MISSION

Provide integrated risk management

consulting services to mid-large sized corporate /financial institutions in India

Be the preferred service provider for complete Governance, Risk and Compliance (GRC) solutions.

VALUE PROPOSITION

You get quality advisory, normally delivered by large consulting firms, at fee levels charged by independent & small firms

High quality deliverables

Multi-skilled & multi-disciplined organisation.

Timely completion of any task

Affordable alternative to large firms

DIFFERENTIATORS

Risk Management is our main focus

Over 200 years of cumulative experience

Hybrid Delivery model

Ability to take on large and complex projects due to delivery capabilities

We Hold hands, not shake hands.

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Riskpro’s Network Presence

New Delhi

Mumbai

Bangalore

Ahmedabad

Pune

Agra

Salem

Kolkata

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• Enhance risk-response decisions.

• Minimize operational surprises and losses.

• Identify and manage cross-enterprise risks.

• Provide integrated responses to multiple risks.

• Rationalize capital

Enterprise Risk Management

About Riskpro

Large talent pool of risk experts, consultants and

associate partners in India with deep domain skills for

domestic and global clients

11 service locations across Indian region with key

offices in New Delhi, Mumbai and Bangalore

Deep expertise in consulting with over 200 years

of cumulative consulting experience

Operating Groups: Risk-Advisory, Consulting,

Training & HCMS

Service Lines : Credit, Operational, Fraud Risks,

ERM, Regulatory Compliance, Corporate

governance

We are fastest growing risk consulting company

and have realistic plans to capture coming

opportunities while competing with Big - 4’s for

superior, unmatched, low cost services to our

clients

Aggregation

and reporting of

process quality

& risk levels

Analysis of

processes,

weak points &

control points

Definition

of risk and

performance

indicators

Measurement

& collection of

operational

risk loss data

• Provide the

link between

the risk rating

aggregation

and the loss

data

collection

• The process/

service model

defines risk

rating/loss

correlation

• To describe

responsibilities

and levels of

service for

functions,

business units

and processes

• To provide risk

information for all

management

levels

Capital adequacy

calculation

Performance

measurement

Ob

jecti

ve

Ou

tco

me • Thorough

assessment of

processes and

system weak

points and

identification of

control points

• To make the OR

status evident and

facilitate risk

analysis for each

control and risk

point

• Risk and

control

indicators are

defined

• Drivers and

causes of OR

are analysed

• Risk indicators

are aggregated

into meaningful

risk ratings that

are monitored

daily

Functionality under development

• To prioritise risk

reduction measures

• To understand loss

incidence across

the bank

• Capture of losses

and near misses

and linking to the

weak points

• External loss data

for modelling can

also be collected

• Risk must be

calculated by

business line

• Regulatory and

economic capital

calculation and

allocation

• A quantification

methodology is

developed

including stress

testing and

scenario analysis

• Risk data integrated

into performance

measurement and

MIS

• Measures include:

- ROI

- RAROC

- EVA

- Earnings

volatility

Creating an Operational Risk Framework Using the Operational Risk Framework

• Design and implement an operational

risk management framework

• ORM key indicators and performance

ORM Services

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Risk Management Advisory Services

Training Recruitment

Basel II/III Advisory Market Risk

Credit Risk

Operational Risk

ICAAP

Corporate Risks Enterprise Risk Management

Fraud Risk

Risk based Internal Audit

Operations Risk

Forensic services

IT Risk Advisory IS Audit

IT Security

IT Assurance

IT Governance

Operational Risk Process reviews

Policy/ Process Review

Process Improvement

Compliance Risk

Insurance Risk

Governance Corporate Governance

Business Strategic risk

Fraud Risk

Forensic Accounting

Other Risks Business/Strategic Risk

Reputation Risk

Vendor/ Outsourcing Risk

Contractual Risk

Banking – E Learning

Corporate Training

Regular Risk Management Training

Online Training material

Workshops / Events

AML-KYC/ ISO Standards

Independent Directors for Corporates

Senior level industry professionals

Full Time Risk Professionals

Part time Risk Professionals

S E

R V

I C

E S

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Vendor Management- Context

Vendor management plays a big

role in Supply Chain efficiency

Increasingly companies have to

adjust current domestic strategies

to accommodate global needs

Several factors impact the chance

of success in Global Sourcing

Consider cost and risk in vendor

management

Monitor supplier performance

Benefits Vs Risks Practices

Global Sourcing

Benefit: Lower procurement cost

Risks: Supply disruptions, Longer & uncertain lead times, Exchange rate and security concerns

Outsourcing Non-core Functions

Benefits: Reduced cost and improved service levels

Risks: Less flexibility and poor quality/yield at supply source

Supply Consolidation

Benefits: Economies of scale and strong

strategic supply partnerships

Risks: Higher dependency on single

source and bankruptcy issues

JIT/Lean Approach

Benefits: Lower inventory cost

Risk: Even small disruptions can have

major impacts on production

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Vendor Risks - Analysis

Geo-political Risk

Supply Chain Risk Assessment

Economic Analysis- Debt vs. GDP

Political Environment

Potential Financial Loss

Operational Risk

Operational System failure

Service Delivery interruption

Natural hazard Insurance

Civil penalties

Reputational Risk

Non compliance with laws

Public enforcement action

Class action law suits

Negative publicity

Compliance Risk

Consumer protection laws

Third part oversight failure

Restitution/Civil money penalty

Fixed duration binding contracts

Business Continuity Risk

Operations Disruption

Lack of robust BCP / DRP

Unsatisfactory performance

Absence of multiple vendor availability

Vendor Risk Mitigation Task List

- Ensure vendor is complying with laws

- Periodically analyzing its financial condition

- Performing on-site quality assurance reviews

- Regularly review metrics for SLA’s

- Review customer complaints for services

- Conduct anonymous testing

- Assessing contract terms compliance

- Testing business contingency planning

- Evaluate adequacy of training to employees

- Periodic meeting s to review contract

performance and operational issues

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High Risk Vendor Categories

Core Processors

Internet Banking/ Bill

Payment/ Cash Management/

Etc Providers

Credit/Debit Card Processors

Cheque Printers

Statement Printers

Network Security Consultants

ATM Networks

Network Security Providers

Web Site/Email Hosts

CRM Providers

Payroll Processors

And the list is endless.

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Vendor Risk Management Framework

Planning/Risk Assessment

Cost Benefit Analysis

Business case of outsourcing with Risk Assessment

Regulatory & Process Compliance

Vendor Due Diligence

Pre-Contract

3rd Party experience

Referrals, qualifications

Data security and member confidentiality

Business resumption or contingency planning

Risk Measurement and Control

Network & Desktop Security

Personnel Control Security

Client Confidentiality Agreement and/or Privacy

Policy

HR Policies - Background Checks, Employee

Confidentiality

Info Security Policies - Physical Security,

Environmental Controls

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Benefits of Vendor / 3rd party Risk Management

Meet regulatory requirements with respect to vendor risk management

Actually derive business value from third party relationships as

reflected in the business case

Gain insight into risk exposure through a comprehensive risk rank

score for each third-party within your ecosystem

Develop a foundation for risk mitigation tools, controls, and other

compliance efforts

Mitigate risk by targeting operationally material third-parties for

appropriate and proactive monitoring and assessments

Protect your brand and corporate reputation

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Vendor Risk Management – Overview & Impact

Key Risks

1 Loss of key staff or technology infrastructure

2 Adverse changes in law and government affecting the

company’s business model

3 Loss of market share or revenue through competition

or Regulation

4 Introduction of competing products and technologies

by other companies

5 Inability to attract and retain key employees

6 Failure to develop global management and information

Systems

7 Exposure to litigation related to the company’s

products/services

8 Deficient products/services provided resulting in loss of

Reputation

9 Inability to react to changes in overseas legal,

economic or regulatory environment

10 Increased pricing pressure from competitors and/or

customers

•Any lapse in controls at 3rd party service provider could potentially defeat the purpose of an effective in-house ERM.

•Responding to these ERM risks requires a robust vendor management program. Managing risk inherited from vendors is an important component of this.

•Associating with inappropriate vendors may result in additional unforeseen risks such as wasted capital, product losses and reputation risks.

Vendor Non- compliance Risks

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Value Proposition

Components Vendor Risk Management - Objectives

Financial Recovery Objectives Governance Partner Education Internal Process

Enhancement

How to define the objectives?

Program Structure and Goals Vendor Relationships Governance structures and

compliance programs

Determine Risk Factors & Tolerance

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Value Proposition

Components Vendor Risk Management - Approach

High Level Risk Assessment Approach

Vendor Spend

Spend Analysis

Proactive Forensic Analysis

Sales & Use Tax

Risk Assessment

Recovery Opportunity

Further Analysis

Recovery

Contract Review

Further Data Analysis

Control Review

IT Analysis

Manual Contract Review

Sustainability, Financial Stability

Identify vendor risk factors Evaluate vendor risk factors Contracts Evaluation Compliance Reviews

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Risks Associated with Outsourcing

Operational Risk-The operational risks arise because the intermediary

loses direct control over the activities and the processes, procedures,

systems and people engaged in these activities. Therefore, it fails to

exercise due care and diligence if the activity / service falls short of the

regulatory standards.

Reputational Risk- arise from failure by the third party to deliver as

per regulatory standards which may invite regulatory actions.

Legal risks emanate from the failure to enforce the contractual

obligations particularly when the contractual relationship is not

redefined with every change in basket of activities outsourced or the

way these are discharged.

Other circumstances risk like Country Risk arise when activities are

outsourced to off shore centers/ foreign company.

Concentration and systemic risk if a large number of market

intermediaries rely upon one or a few third parties for the same activity.

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Principles To Be Followed While Outsourcing (Cont’d)

I. A comprehensive policy to guide - whether and how activities can be

appropriately outsourced.

The board of directors / equivalent body shall have the responsibility for the

outsourcing policy and all activities carried under policy.

II. A comprehensive outsourcing risk management program to

address the outsourced activities and the relationship with the third

party.

Regular reviews by internal or external auditors of the outsourcing policies, risk

management system and requirements of the regulator should be mandated.

Intermediary should at least on an annual basis, review the financial and operational

capabilities of the third party in order to assess its ability to continue to meet its

outsourcing obligations

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Principles To Be Followed While Outsourcing

III. The intermediary should ensure that outsourcing arrangements neither diminish

its ability to fulfill its obligations to customers and regulators.

IV. Due diligence(Financial soundness , compatibility with objective of

intermediary, third party business reputation etc.) in selecting the third party.

V. Outsourcing relationships should be governed by written contracts /

agreements . All material aspects should be clearly described like

The rights, responsibilities and expectations of the parties to the contract

Client confidentiality issues

Termination procedures, etc.

VI. Establish and maintain contingency plans, including a plan for

disaster recovery and periodic testing of backup facilities.

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Value Proposition Vendor Risk Management – GRC Software Objectives

Ability to perform Objective Assessments

•Quantify and objectively evaluate Vendor Risk

•Develop a Questionnaire based approach to evaluate Vendor Risk

Structured and process-oriented approach

•Create a structured, formal approach to assess , document and evaluate Vendor Risk

•Implement workflow based system to move across the various stages of evaluation

Eliminating current process inefficiencies

•Consolidation efforts are manual, tedious and subject to error

•Lacks capabilities such as version control, log maintenance , historical trend analysis

Dashboards/Reports

•Create consolidated Reports and Dashboards at an organization level

•Utilize the reporting to provide Gap and Non Compliance. Help to prioritize areas that needs attention

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Value Proposition

Components Vendor Risk Management - GRC Tool Solution

Map Vendors and related

attributes( ID , Risk , Email Id)

Map Services and related

attributes

( Service Risk, Description)

Evaluate Vendors for

New/Existing services

Tool collates response from all

Vendors in interactive reports

Send RFP template to selected

set of Vendors

Map RFP template for a service

in the tool

Based on Responses , add

findings for Vendor responses

Tool generates reports

displaying the Outsourcing

Risk rating

(Service Risk * Finding Score)

Based on Overall Risk

select/reject a Vendor

Outsourcing Risk Reports

Vendor Compliance Management

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GRC Management Solution

NIIT technologies and RiskPro offer a Unique Risk Management solution on cloud wherein NIIT provides the best in

the breed Application platform and RiskPro brings best in class integrated risk management consulting services

Platform Differentiators Risk Expertise

Cloud hosting model No CAPEX, Infrastructure Investment No ongoing application/infrastructure

maintenance cost

Extremely Fast Implementation Out of the box implementation in 2-3

weeks time Highly configurable and flexible platform

Credibility

Platform users include Cognizant , RBS , Fidelity , NIIT Technologies etc.

High CSAT ratings from existing Customers

System Integration Capabilities Services around solution implementation

/Application and Infrastructure support Industry packaged solution using domain

expertise from NIIT’S vertical teams.

High performance business results Improved portfolio optimization Enhancing organization’s ability for effective utilization of risk capital

Unique Delivery model Highly experienced team of risk

professionals with plethora of risk domain knowledge and business solutions

Customized solutions as per client’s needs Market Differentiators

Premier risk consulting firm serving top corporates/PSU’s as preferred knowledge partners

Increasing market penetration combined with unique value proposition in risk consulting space

Risk Management Capability Quick client assessment and delivery

proposal across ERM Multi industry and functional domain

solutions

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Vendor Risk / Third-party Assurance

Used by

• Assurance Management

• Third-Party Risk Teams

Building confident & secure third-party relationships

• Centralized and definitive vendor

service catalog and secure vendor

documentation

• Custom questionnaire templates

and scoring capabilities

• Automated questionnaire

assessments and third-party

response submission workflow

• Custom Finding Templates and

remediation tools - analyst review

• Proactive notification and

collaboration support

• Increased management visibility

• Robust custom reporting tools

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Riskpro Clients

Our Clients

*Any trademarks or logos used throughout this presentation are the property of their respective owners

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Team Experiences Our Experiences

*Any trademarks or logos used throughout this presentation are the property of their respective owners

Our team members have worked at world class Companies

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RESUMES – Our team

Co-Founder - Riskpro

CA, CPA, MBA-Finance (USA), FRM (GARP)

Over 10 years international experience – 6 years in Bahrain and 4 years USA

15 years exp in risk management consulting and internal audits, Specialization in Operational Risk, Basel II, Sox and Control design

Worked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain), Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)

Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)

Ma

no

j Ja

in

Co- Founder - Riskpro

CA (India), MBA (Netherlands), CIA (USA)

Over 15 years of extensive internal and external audit experience in India and abroad.

Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young Kuwait, Deloitte Netherlands and KPMG India.

Worked with clients in a wide variety of industries and countries including trading, retail and consumer goods, NGO, manufacturing and banking and finance. Major clients include banks, investment companies, manufacturing organizations, aviation etc.

Ra

hu

l B

ha

n

Credentials

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RESUMES - Our team

Co-Founder - Riskpro

PGD (Electrical & Electronics & Computer Programming)

30 years of experience in Information & Communications Technology (ICT) Solutions for Retail, Garments, Manufacturing, Services Industries.

Has created Companies, Divisions, Products, Brands, Teams & Markets.

Consulting in Business, Technology, Marketing & Sales & Strategic Planning.

Advisory, Training, Workshops & Implementation in Systems Thinking, Systems Modeling & Balanced Scorecard

Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,

Ca

sp

er A

bra

ha

m

Credentials

Sr Vice President – Risk Management

MBA, PDFM,NSE-NCFM, PMP, CSSGB,ISO 9001:2000 I.A,GARP-FBR, ITILV3,CPP-BPM

Professional with 17 years of rich experience into diverse Consumer finance/ Lending operations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting & Housing finance in BFSI industry having successfully led key business strategic engagements across multi-product environment in APAC, Australia and US regions.

Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche Postbank

Highly skilled and expert Trainer in Risk areas across Credit, Fraud, Operational, Corporate Risk management.

Specializes in Fraud Control, AML/KYC Compliance ,QA ,ERM and Regulatory governance.

He

ma

nt S

eig

ell

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RESUMES - Our team

Head - Insurance Risk Advisory services

B.sc, Associate of Indian Institute of Insurance

Licensed Category A Insurance surveyor

26 years of experience in Insurance advisory services, Loss adjusting for large corporates,Claims management.

Has assessed more than 4500 high value insurance claims across various industry sectors.

Risk management inspection

Valuations of fixed assets for insurance purpose.

R. G

up

ta

Credentials

Head - Human Capital Management

Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on Situational

Leadership, Trained on interviewing skills and Whole Message Model.

Over two decades of international, multi-cultural experience in finance and human resources viz. internal audit, accounting operations, accounting process review & re-designing, risk management, business solutioning, six sigma projects, talent acquisition, talent retention, organization design/redesigning, compensation and appraisal processing, employee and customer satisfaction surveys, knowledge management and finance services.

Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American Express USA, Fidelity International and Macquarie Global Finance Services India.

Nile

sh

Bh

atia

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RESUMES - Our team

Head – Taxation Risk Advisory

B.Com, FCA

Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotra and Mehrotra

Over 19 years of experience in the field of Audit, Taxation, Company law matters.

Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority of India etc.

Ra

jesh

Jh

ala

ni

Credentials

President – Banking & Financial Services

A senior researcher in Applied Mathematics leading to Ph.D after MSc (Mathematics), CWA, CAIIB

Combined experience of 25+ years in corporate banking, risk management, international trade finance, development of risk rating models, project finance, credit monitoring and NPA management

Since 2006 conducting open / in-house training on the above domains to all Top public/ new and old private sector banks, top MNC banks (India and abroad), leading NBFCs and corporates in manufacturing and financial services space; Worked on IFC (World Bank) funded projects for MSMEs in India and abroad

Worked for Bank of Baroda and ICICI Bank – bestowed Top Performer Award continuously two years during his tenure; widely travelled abroad for business relations, seminars, offering training, investor meetings, NYSE listing and for processes involving establishment of representative Office in USA

Siv

ara

ma

krish

na

n

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Executive Vice President – Risk Management ( Banking & Financial Services)

A hands-on banking professional {BSc (Mathematics), CAIIB} with considerable domestic and international experience

An aggregate experience of 24+ years across industry, mainly BFSI in several functional areas including Retail and Commercial Banking, Corporate Lending, team member of the Business Process Re-Engineering project (BPR); conceptualizing and setting up shared services centres for centralized operations for the Bank in India.

Management through ERM framework overseeing all key areas of the business through various Operational Risk tools like KRI / RCSA matrices. Managing of major project implementation of Basel II and Compliance risk framework

Directing, reviewing and advising Board of Directors on various compliance issues and representing the bank to the Central Bank regulatory offices.

Worked for ANZ Grindlays Bank, Standard Chartered, Bahraini Saudi Bank and Dubai Holdings ( subsidiary)

Ka

sh

i B

an

erje

e

RESUMES - Our team Credentials

Consultant – Information Security & IT Governance

LLB, CA, CISA, CWA, CS, CFE and others

Over 15 years of experience in the field of Audit, Taxation, Investigations.

Specializing in the field of Systems Audit, Cybrex Audit, Computer Crime Investigations, IS Forensics

International Committee Member of Governmental and Regulatory Agencies Board and Academic Relations Committee of ISACA, USA

An

jay A

ga

rwa

l

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Executive Vice President – Risk Management ( Banking & Financial Services)

Professional Risk Manager with considerable domestic and international experience

An aggregate experience of 30 + years across industry, mainly Banking in several functional areas including Wholesale Credit Risk, Operational Risk, Trade Finance , Retail Banking and Islamic Financial Services.

Track record of setting up of excellence in the set-up, and management of credit and operational risk, compliance and credit administration functions in retail, commercial , Islamic Banking and offshore banking entities in the Middle East.

Key strength includes Corporate Credits, Risk Management in IT, implementation of Risk Management module in core banking Bank’s Policies, procedures, Country Risk. Played an active role in 3 core banking software implementations

Worked for a Private Sector Bank in India, ABN AMRO Bank, Bahrain, Bank Muscat Bahrain and BMI Bank Bahrain as AGM Risk Management.

Vija

ya

n G

ovin

da

raja

n

RESUMES - Our team Credentials

Specialist Risk Consultant – ERP & IT Compliance

SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained (from SAP India)

Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, for ‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong, etc

Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security & Segregation of Duties Control Audit, ERP Trainings,

Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail, Telecommunication to IT Services

Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services

Go

ura

v L

ad

ha

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RESUMES - Our team Credentials

Vice President & Head – IT Risk Advisory

Over 14+ Years of Experience in Information Security and Risk Management & CISM certified

Headed the Global Information Security team of Daimler (Mercedes-Benz) Worldwide at Bangalore for 9 years, previously worked at organization like Wipro, Bangalore Labs

Multi-sector experience including Banking, Insurance, Finance, Energy, Manufacturing, Retail, Hi-Tech & Telecom, and Automobile

Well known Ethical hacker: Was featured in BusinessWorld Magazine in an article about leading ethical hackers in India and published several articles in Print and Online Media

Rich experience in Information Security Audits across Corporations, 3rd Party Suppliers, Joint Ventures across several countries in the world including US, UK, China, Germany

Aa

sh

ish

Sh

riva

sta

v

Ra

vik

ira

n B

ha

nd

ari

Vice President – Legal Risk Advisory

B.B.A. LL.B. (Hons.)

About half a decade experience in legal services to client’s with respect to Contract and Commercial Laws, Joint Ventures, Inbound & Outbound Investments, Private Equity Investment Transactions, Real Estate & Infrastructure, Energy and General Corporate.

Have advised various social enterprises and start ups in setting up business in India.

Worked for the leading law firms of India such as FoxMandal Little.

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RESUMES - Our team Credentials P

ha

nin

dra

Pra

ka

sh

Vice President – Riskpro India

FCA [India], ACMA [India], CFE [USA], CertIFRS [UK]

Over 16 years of extensive consulting experience which includes financial & systems audit, process transformation, implementation of internal controls, SOX compliance, fraud audits & due diligence, US-India taxation

Engaged in consulting roles as trusted advisor to finance, internal audit and information technology executives of multiple Fortune 1000 companies with project sites in US, Canada, Europe & Asia

Worked with E&Y and Deloitte Consulting in USA

Some of the major clients served internationally are GE Capital, UBS, McKesson, Eaton, Imation, Albertsons,

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Specialist Risk Consultant – Business Continuity

Founder and 15-year Chairman of Survive, the first international user group for Business Continuity professionals

Founding director and first Fellow of the Business Continuity Institute

Over 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, and Business Continuity and ICT Disaster Recovery Management

Multi-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy, Manufacturing, Retail, Hi-Tech & Telecom

Western Press Award for services to business, 1994; BCI/CIR nomination for lifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine, 2004, Washington DC.

Andre

w H

iles

RESUMES - PARTNERSHIPS

Specialist Risk Consultant – Enterprise Risk Management

Highly skilled risk and insurance professional with 25 years of experience designing, developing and implementing large, global corporate risk management programs for Fortune 500 firms.

Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co-founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).

Past experiences include Head of Global Risk Management for USAA, PepsiCo/Tricon Global and American National Red Cross

Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty Mutual Insurance Co.

2004 Risk Manager of the Year – 2007 recipient of the Alexander Hamilton Award for “Excellence in ERM” (at USAA) – former President, Risk and Insurance Management Society, Inc.

Ch

ris E

. M

andel

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RESUMES - Advisors

Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in India

B.Com, FCA, LLB

Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.

Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of Heavy

Industries & Public Enterprises, Govt. of India, Ex- Member of Central Board of

Trustees, Employees’ Provident Fund Organisation (EPFO), Ministry of Labour,

Govt. of India, New Delhi.

Ex - Director, Canara Bank Mr.

MP

Me

hro

rta

Practicing chartered accountant in Delhi

CA, ICWA

Over 35 years of professional experience.

Trustee, Kargil Shaheed Smarak Samiti

Hon. Treasurer, World Academy of Spiritual Sciences (WASS).

Panel Arbitrator, International Centre for Alternative Dispute Resolution

Arbitrator, Cement Corporation of India

Arbitrator, Bombay Stock Exchange Limited

Arbitrator, Central Depository Services (India) Limited

Arbitrator’s Panel of Indian Council of Arbitration

Mr.

PK

Gu

pta

Credentials

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Key Contacts

Corporate Mumbai Delhi Bangalore

Riskpro India

Ventures (P) Limited

[email protected]

www.riskpro.in

C 561, Defence colony

New Delhi 110024

Manoj Jain Director

M- 98337 67114

[email protected]

Sivaramakrishnan President – Banking & FS

M- 98690 19311

[email protected]

Rahul Bhan Director

M- 99680 05042

[email protected]

Hemant Seigell SVP – Risk Management

M- 99536 97905

[email protected]

Casper Abraham Director

M- 98450 61870

[email protected]

Vijayan Govindarajan EVP – Risk Management

M- 99166 63652 [email protected]

Ahmedabad Pune Kolkata Gurgaon

Maulik Manakiwala Associate Firm

M – 98256 40046

Gourav Ladha Sap Risk Advisory

M- 97129 52955

M.L. Jain Principal – Strategy Risk

M- 98220 11987

[email protected]

Kashi Banerjee EVP – Risk Management

M- 98304 75375

[email protected]

Nilesh Bhatia Head – Human Capital Mgt.

M- 98182 93434

[email protected]

Salem Ghaziabad Agra Hyderabad

Chandrasekeran Recruitment franchisee

M – 94435 99132

R Gupta Head – Insurance Risk

M- 98101 07387

Alok Kumar Agarwal Associate Firm

M- 99971 65253

Phanindra Prakash Member Firm

M- 95500 61616

Copyright- © 2012 Riskpro ,India .All rights reserved.

Page 34: Vendor Risk Management

34

Key Contacts (Continued)

Corporate Bangalore

Riskpro India

Ventures (P) Limited

[email protected]

www.riskpro.in

C 561, Defence colony

New Delhi 110024

Ravikiran Bhandari VP – IT Risk Advisory

M- 99001 69562

[email protected]

Copyright- © 2012 Riskpro ,India .All rights reserved.