Vendor Management Program
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Transcript of Vendor Management Program
8/7/2019 Vendor Management Program
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Executive OverviewExecutive Overview
Incorporated in June 1999
Two Core Product Areas
Investigative Services
Litigation Support / Records Acquisition
R egional Coverage
100 Employees
PA, WV, DE, NJ, NY, MD, OH, DC, NC & SCEast Coast and Midwest through strategicpartnerships
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Executive OverviewExecutive Overview
Executive OverviewExecutive Overview
Diverse Experience of Ownership
Carolyn Langenohl20 years experience in the claims industryLitigation Manager, State FarmDirector of Operations ± Litigation Solutions
Steve Mazefsky17 years experience in the claim industry
Regional Sales Manager or Vice President -Sales Client Relations
Director of Business Development ± LitigationSolutions
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Staff ExperienceStaff Experience
College Educated, Law Enforcement,
Military Backgrounds
Prior Experience
LSI Training Program:
Equipment
Set up
Pre-Texting
Mobile Surveillance
Report Writing
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SurveillanceSurveillance
15 Day Turnaround Time
Eastern United States CoveragePre Surveillance Investigations
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Claims InvestigationsClaims Investigations
Asset Investigations
Public R ecords/Documents R equisition
R ecorded Statements
Accident Scene Inspections
Alive and Well Checks
Activity Checks
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Background InvestigationsBackground Investigations
Database Background
Courthouse Check
Criminal History
Civil History
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Why LSI?Why LSI?
Why
Litigation Solutions?
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Diverse Experience of Diverse Experience of
Ownership / ManagementOwnership / Management
Ownership with Extensive Claims and
Carrier Service Experience
Team of Account Executives, Operationaland Administrative Support with ExtensiveIndustry Experience
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ServiceService
Strong R egional Coverage
Ease of Use
GPS Tracking Local presence
Available centralized intake
On-line capabilities
24/7 Service
100% Satisfaction Guarantee
Program Compliant
Vendor Management Program
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Quality AssuranceQuality Assurance
Concurrent
Pre Set Daily Check in Times End of Day Review
Customer Link
Daily review by QC Specialist & Supervisor
Prospective
Detailed Intake Databases / DMV
Insured Contact
Rehab Contact
Internet Research
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Quality AssuranceQuality Assurance
R etrospective
50% of all Cases reviewed by ownership Available Stewardship reports
Monthly Staff Evaluations
On-line Management Reporting
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TechnologyTechnology
State of the Art Field Equipment
Body cams, Time lapse equipment, long distance
capabilities
Video Snippets as part of the update
Quick access to visual evidence
Customer Link
Quality Assurance and Time Savings
GPS Tracking
Know where our staff is at all times ± no³Ghosting´
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Employees simply carry their GPS-enabled
mobile phone with them throughout theirregular activities and their location isautomatically tracked and recorded.
GPS TrackingGPS Tracking
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Customer Link Benefit/VMO BenefitCustomer Link Benefit/VMO Benefit
On-Line R eferral Form
� Easy Surveillance Order
(Point and Click)
� Accountability
� Communication
On-Line Access to Video andUpdates
Time Savings
� Relevant Video Tape Only
� Minimize Phone Tag
� Positive ID Early
� Better QA
Cut and Paste Notes / Video
� Able to Send to Counsel
� Able to Send to Physician
� Insured Participation
FEATUR E BENEFIT
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Management R eporting
� Case Assignments / Who is Used
� Vendor Comparison
� Monitor Spending Trends, Cost Benefit
�Monitor Results Trends
Vendor
Staff
� Use Trend Analysis for Best Practices
� Client Satisfaction
FEATUR E BENEFIT
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Vendor Management Program
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Vendor Management ProgramVendor Management Program
Program Choices
Exclusive Provider
� LSI Handles All Work
Preferred Managing Partner
� LSI Handles an Agreed Upon Percentage
Selects Vendor Panel Through RFP
Preferred Partner
� LSI Handles an Agreed Upon Percentageand Utilizes Client Panel
Special Investigative Unit
� One of the Above Choices Plus Fraud Plansand Reporting Where Necessary
� Documentation on and Referral of FraudCases
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Marketing advantages for client acquisition and retention
Increased results in the utilization of surveillance
Consistent protocols to evaluate vendor/claims handler results
R eduction in claims exposure
R educe risk involved with the use of this service
Increased R eturn on Investment
Management of vendor process without the cost
Minimal expense
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Vendor Management Panel BenefitsVendor Management Panel Benefits
Consistent R ate Structure
Customizes Vendor Panel
Vendor Verification
Licenses
InsuranceCentralized Management Structure
Intake
Communication
R eporting
Invoicing
Vendor Trends
Staff Trends
Vendor Panel Benefits
Decrease in Marketing Expense
Volume Increase
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