READY FOR THE NEW ERA IN WATER SUPPLY?Changes are sweeping the water market with the introduction of Open Water.

New business models, market frameworks and evolving technology means water suppliers must become significantly more agile. Customers too are now demanding more choice, control and confidence from their utility providers.

The provision of sustainable water services, transparent, accurate bills and a digitally enabled customer experience will define success in the new water supply market.

SHAPE YOUR OWN FUTUREFor 25-years Gentrack has been creating the billing and CRM software that gives innovative water utilities and energy suppliers the edge in the world’s most dynamic utilities markets.

We understand the risks and challenges of operating in a highly regulated sector. That’s why we’ve designed our Velocity platform to ensure you’re always in step with market compliance.

We’ve helped our clients successfully navigate market reform, introduce higher margin services, improve their efficiency and build customer loyalty.

With Gentrack you can take control of the future of your business and help shape the future of your industry.

VELOCITY FOR CONTESTABLE WATER

THE POWER YOU NEED TO BE GREAT

Keep cost to serve low and value add highWater supply is a slim margin business and success lies in streamlining your operations.

From onboarding new customers to self service and campaigning, Velocity manages all of your contracts, offer management and billing needs from one easy to use platform. Velocity driven processes are clever, consistent and compliant. We build in ‘data to bill’ smart practice and automation to drive down your service costs. At the same time, we keep the control firmly in your hands with advanced configuration tools.

With Velocity taking care of the back office, you can devote more time to winning deals, deepening relationships and fostering service innovation.

The freedom to stand outVelocity can bill anything, enabling you to explore innovative pricing options and bundles that add real value to customers. Our integrated CRM module makes it easy to tailor the personalised tariff plans and contracts you need to win business, at the same time, keeping a constant, watchful eye on your margins. With support for complex multi-level hierarchies, you can enhance your ability to manage high value business customers.

Adding new services? With Velocity’s brilliant ‘Bill Anything’ engine, it’s easy to connect non-water products. Our open platform plugs into big data insights and IOT smart devices for leak management, water quality monitoring and conservative initiatives.

Sharpen your serviceVelocity turns real time customer and consumption data into the intel you need to segment and target customer needs and improve your SIM score. With a holistic, transparent view of every customer, your team can resolve queries at first contact or proactively engage with contextual communications. Empower customers to self-serve with always-on digital services and for developers, streamline the new connection journey with online application, automated workflow and real time status tracking.

With built in reporting and stimulation tools, your team can explore opportunities for improving your customer’s water efficiency and increase your value add.

Adapt and comply — Open WaterProtecting your business is our top priority.

Velocity is designed to reduce risk around industry changes and ease the burden of compliance with our regulatory ready billing and customer care processes. Your team has on-demand access to our Open Water experts to guide them through regulatory changes. From quickly introducing new tariffs, to evolving reporting and communication protocols, you’ll always have the tools to stay ahead of the competition and on the right side of the regulator.

Velocity can be deployed on the cloud or on premise, making sure your mission critical software is in step with your evolving IT strategy.

GENTRACK VELOCITY AT A GLANCE

BillingBundles, bills and consolidates water, trade waste and non-water products including energy, insurance, broadband, appliances and 3rd party services. Flexible tariff handling includes seasonal, time of day and flat rate.

Credit and PaymentsOffer more customer centric payment options. Predict defaulting customers and engage early for increased collection success. Create flexible and tailored collection strategies for effective debt recovery.

CRM and Customer CareDive deep with integrated CRM, custom-designed for utilities. Instant access to all customer data with one source of truth. Unlock customer insight, segment and tailor offers with rules based pricing. Optimise task allocation and enrich customer interaction with powerful service management tools. Manage bill disputes with customisable alerts and escalations process.

PortalCreate seamless and consistent customer engagement with self serve omni-channel connectivity. Enable customers to view invoices, meter and billing data and correspondence and up date details. Making it easy for customers to pay, track and engage on their terms.

Connect+Connect to and orchestrate your data and applications with Velocity’s API-led approach. A growing library of pre-built connectors accelerates integration with payment channels, smart metering and financial systems.

Market ExchangeAutomate market interactions with market operator (MOSL) using embedded processes and compliant messaging for registering, switching and market settlements.

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THE GENTRACK DIFFERENCEEven the most agile technology is only as good as the humans behind it. So when you partner with Gentrack, you can count on dedicated local support from an expert team that’s as passionate about your success as we are about our products.

We’re knowledgeableAt Gentrack, we cut our teeth in reforming utility markets around the world. We understand the challenges of compliance and know what it takes to operate effectively in a competitive market. We have supported our customers as they have grown, competed, adapted and matured. And we are here to support you. Rapid industry change has been our only constant and we thrive on it.

We’re collaborativeWith Gentrack, there’s one point of accountability and we’ll get to the solution you need, fast. We listen, consult and collaborate, and above all, we’re focused on your success. You can place your trust in us, so your customers will learn to place their trust in you.

We deliverWe work with you to deliver what you need, when you need it. Our unique operate—learn—compete model de-risks delivery, getting you to market faster with core functionality, then helps you to build in the innovation and insight you need to stand out. Our proof is in our track record. With Gentrack you are in safe hands.

To be successful, all our decisions need to work towards providing great value and customer experience. This ethos is clearly demonstrated in the Velocity billing system we have chosen which will offer our customers the flexibility they may need.

ActewAGL , one of Australia’s leading competitive retailers, is one of the first utilities in the world to integrate billing and market processes for water, electricity and gas for all customers into a single platform—Velocity.