Vanuatu International Visitor Survey Jan - Dec 2017 IVS... · 2018-12-06 · Summary of the Key...
Transcript of Vanuatu International Visitor Survey Jan - Dec 2017 IVS... · 2018-12-06 · Summary of the Key...
Vanuatu International Visitor Survey
Jan - Dec 2017
The views expressed in this publication do not necessarily reflect those of the New Zealand Government.
Summary of the Key Findings
Visitor Spending
and Impact
Total Direct Economic Impact for Jan-Dec 2017
US$172.7 Million (Vt 18.7 billion) directly flowing to Vanuatu EconomyUS$ 1,583 (Vt 171,103) per visitor per Trip; 109,108 visitors in all
US$195 (Vt 21,031) per visitor per day
Respondent Profile and Characteristics
• 76% from Aus/NZ• 80% under 59 years• 55% female• 71% household
income less than $100,000
Decision Making
• General travel websites, friends and family and previous visits are key sources for planning holidays
• 55% purchased by themselves
Satisfaction
• 78% would come back
• Satisfied with local people, activities and attractions, and environment
• Public service and facilities, rubbish, prices of goods and services least appealing
Pre-Arrival and in Country Spend
ECONOMY
$172.7 million
Food &
Beverage$30.7 million
Duty Free$1.9 Million
Local Transport
$10.0 million
Airfares$46.2million
Retail$7.5 million
Souvenirs
$2.5 Million
Tours$7.1million
Domestic travel$6.6 million
Accommodation$55.7million
Entertainment Internet &
Service$4.6 million
Direct Economic Impact for Jan – Jun 2017
Presentation Structure
Methodology and Visitor Profile
Visitor Characteristics
and Preferences
Information and Decision
MakingVisitor
Satisfaction
Visitor Spending
and Impact
Respondents (Jan - Dec 2017)
Total number of e-mails sent: 40,581
Total number of responses: 5,745
Responses cover a total of 9,781 adults and 1821 children
10.6% of all visitors during
the period
Conversion rate of 14.2%
IVS Respondents (Jan 2015 - Dec 2017)
10.6% of all visitors during
the period
Conversion rate of 14.2%
Respondents to Date15,078
Total people included in
expenditure analysis 30,369
Visitor Characteristics - IVS Respondent Data
Accommodation$21.4million
Gender
Females
55%
9781 Adults1821 Children
People CoveredHousehold Income38% Under $50,00033% $50,000 -$100,00029% Over $100,001
19% 30-39 years old21% 40-49 years old23% 50-59 years old
AgeCountry of Origin
57% Australia19% New Zealand13% Long Haul6% New Caledonia5% Other Pacific
Country of Origin57
19
6 5
13
53
11
15
7
16
0
10
20
30
40
50
60
Australia New Zealand New Caledonia Other Pacific Long haul
% of IVS Respondents % of Vanuatu Arrivals
Western Australia2%
South Australia5% New South Wales
43%
Queensland25%
Northern Territory
1%
Victoria18%
Tasmania3%
New South Wales, Queensland and Victoria make up 86% of all Australian visitor arrivals
Australian Respondents - IVS Respondent Data
Australian Capital Territory
3%
Heat Maps for Australia
31%
43%
15%
Top 3 Postcode Areas
2000 – Sydney, NSW
4000 – Brisbane, QLD
2800 – Orange, NSW
New Zealand Respondents - IVS Respondent Data
Auckland, Wellington, Bay of Plenty, Canterbury, and Waikato make up 72% of all New Zealand
visitor arrivals
Waikato8%
Wellington13%
Auckland33%
Canterbury9%
Bay of Plenty9%
Heat Maps for New Zealand
31%
43%
15%
Top 3 Postcode Areas
0630 - Auckland
6021 - Wellington
3110 - Tauranga
Long Haul Market- Region Breakdown
Share of Visitors (%)
13% of IVS respondents
Long Haul – Region Breakdown
3
24
24
49
0 10 20 30 40 50 60
Other
Asia
North America
Europe
Long Haul Market – Europe
3
3
3
8
9
21
33
0 5 10 15 20 25 30 35
Italy
Sweden
Austria
Switzerland
Germany
UK
France
Share of visitors (%)
Top
four
Eur
opea
n co
untr
ies
Europe
Long Haul Market – North America
16
84
0 10 20 30 40 50 60 70 80 90
Canada
United States of America
Share of visitors (%)
Nor
th A
mer
ican
cou
ntrie
s
North America
Long Haul Market – Top Countries
5
6
6
7
8
10
42
0 5 10 15 20 25 30 35 40 45
Thailand
Malaysia
Philippines
Hong Kong (S.A.R.)
Singapore
Japan
China
Share of visitors (%)
Top
four
Asia
n co
untr
ies
Asia
24
39
1714
41 2
3538
20
3 31 1
75
16
6
1 1 1
76
14
7
2 1 1
3936
13
6
2 2 3
0
10
20
30
40
50
60
70
80
<$50,000 $50,001-100,000 $100,001-150,000 $150,001-200,000 $200,001-250,000 $250,001-300,000 >$300,001
Shar
e of
Visi
tors
(%)
Australia New Zealand New Caledonia Other Pacific Long Haul
Annual Household Income
AverageAustralian: US98,191
New Zealand: US$80,034New Caledonia: US$40,933
Other Pacific: US$39,972Long Haul: US$85,288
Methodology and Visitor Profile
Visitor Characteristics
and Preferences
Visitor Spending and
Impact
Information and Decision
Making
Visitor Satisfaction
Presentation Structure
Visitor Characteristics – Summary
57% Air Vanuatu25% Virgin Australia10% Aircalin9% Fiji Airlines
Airlines Used8.1 Nights on average59% Stayed up to 1 week
Length of Stay58% First trip23% 1 or 2 times
Previous Visits
Travel Companions38% One Companion14% Solo
72% Holiday11% Business/Conference8% Visiting Friends/Family
Purpose of Visit97% Efate (Port Vila)18% Tanna15% Espiritu Santo
Islands Visited on Trip
Note: 31+ days as outliners were removed for length of stay analysis
Main Purpose of Visit
65
20
77
72
79
12
13
10
8
5
14
60
8
8
5
2
2
1
5
3
2
0
1
3
3
3
1
2
3
2
5
3
4
2
0 10 20 30 40 50 60 70 80 90 100
Long Haul
Other Pacific
New Caledonia
New Zealand
Australia
Percent
Holiday Visiting friends or relatives Business & Conference Volunteering Wedding party Honeymoon Education
58
25
710
63
22
68
38
25
15
23
45
30
1114
80
11
27
0
10
20
30
40
50
60
70
80
90
First time 1 or 2 times 3 or 4 times 5+ times
Shar
e of
Visi
tors
(%)
Australia New Zealand New Caledonia Other Pacific Long Haul
Previous Visits
First Time Visitors 58% 1 or 2
Times23%
18
11
28
9 8
27
15
8
34
85
30
53
5
14
2
7
19
46
5
14
8
4
22
36
7
12
4 5
36
0
10
20
30
40
50
60
5 or less 6 7 8 9 10 and more
Shar
e of
resp
onde
nts (
%)
Australia New Zealand New Caledonia Other Pacific Long Haul
Length of Stay (nights)
Australia 8.4 nightsNew Zealand 8.6 nightsNew Caledonia 6.4 nightsOther Pacific 7.3 nightsLong Haul 9.0 nights
AVERAGE
Note: 31+ days as outliners were removed for length of stay analysis
Airlines Used for Travel - Holiday
57%/58%
Fiji Airways and Aircalin are more commonly used by visitors from Pacific countries
Others (Qantas, Solomon Airlines)
9%/5%
25%/27%
10%/10%
9%/9% * Text is grey represents all visitors/green represents ‘holiday’ only
Islands Visited
97%With 79%
overnight visitors
15%With 86% overnight
visitors
18%With 84% overnight
visitors
2%2%
1%
Others 8%
97
1310 9
1 1 1
98
1217
10
1 1 1 1
94
24 22
4 4 51
97
6 84
96
41
27
11
4 41
0
10
20
30
40
50
60
70
80
90
100
Efate (Port Vila) Tanna Espiritu Santo Other (pleasespecify)
Malekula Ambrym Pentecost Erromango
Shar
e of
resp
onde
nts (
%)
Australia New Zealand New Caledonia Other Pacific Long Haul
AVERAGEEfate (Port Vila) 6.5 nightsEspiritu Santo 5.3 nightsTanna 3.2 nights
Length of Stay on Islands
Note: Multiple responses, therefore total does not add up to 100% Note: 31+ days as outliners were removed for length of stay analysis
Outer Islands Visited – Country of Origin
Presentation Structure
Methodology and Respondent Profile
Visitor Characteristics
and Preferences
Visitor Spending and
Impact
Information and Decision
Making
Visitor Satisfaction
Expenditure by Visitor Type
PER PERSON PER VISIT
8201070 1003
649
1053
725
862 891
652
850
Holiday Business/Conf Education Meet Relatives/Friends Honeymoon/Wedding
US$
Pre-paid sepnd flowing into Vanuatu In-country spend
1545
1932 1894
1301
1903
Expenditure in Vanuatu by Visitor type
Expenditure Items HolidayBusiness/
ConferenceMeeting
family/FriendsHoneymoon/
WeddingFood & Beverage
31 33 19 31
Accommodation 19 45 13 31Tours/Tour operator services 10 2 2 11Retail
8 12 9 8
Domestic travel within Vanuatu 7 12 10 8Local Transport
6 8 4 5
Entertainment, Internet & Service 5 8 3 6Souvenirs
3 3 2 3
Duty free shop (alcohol, tobacco, cosmetics)2 2 1 3
Total expenditure (US$) $92 $125 $63 $106
BY VISITOR TYPE
Expenditure by Visitor TypeHoliday
Business/Conference
Meeting Family/Friends
Overall Average
Average Spend Prior to arrival
Per Person - Whole Trip $1,312 $1,712 $1,039 $1,355Flowing into local economy - Estimated 62.5% of the pre-paid spend flows into the Vanuatu economy
Per Person - Whole Trip $820 $1,070 $649 $847Per Person per Day $104 $155 $63 $105Length of stay 7.9 nights 6.9 nights 10.3 nights 8.1 nightsAverage Spend while in Vanuatu
Per Person - Whole Trip $725 $862 $652 $736Per Person per Day $92 $125 $63 $90Total spend flowing into Vanuatu economy – Whole Trip
$1,545 $1,932 $1,301 $1,583Total spend flowing into Vanuatu economy – Per Day
$196 $280 $126 $195
827 816
548
913
1173
727 722
623
912
866
Australia New Zealand New Caledonia Other Pacific Long Haul
US$
Pre-paid sepnd flowing into Vanuatu In-country spend
1538
1171
18252039
Expenditure by Market
PER PERSON PER VISIT
1554
Note: the high spend for long haul is driven by the higher length of stay.
Expenditure by MarketAustralia
NewZealand
New Caledonia
Other Pacific
Long Haul
Overall Average
Average Spend Prior to arrival
Per Person - Whole Trip $1,323 $1,306 $877 $1,460 $1,876 $1,355Flowing into local economy - Estimated 62.5% of the pre-paid spend flows into the Vanuatu economy
Per Person - Whole Trip $827 $816 $548 $913 $1,173 $847Per Person per Day $98 $95 $86 $125 $130 $105Length of stay 8.4 nights 8.6 nights 6.4 nights 7.3 nights 9.0
nights 8.1 nights
Average Spend while in Vanuatu
Per Person - Whole Trip $727 $722 $623 $912 $866 $736 Per Person per Day $87 $84 $97 $124 $96 $90
Total spend flowing into Vanuatu economy – Whole Trip
$1,554 $1,538 $1,171 $1,825 $2,039 $1,583Total spend flowing into Vanuatu economy – Per Day
$185 $179 $183 $249 $226 $195
Overall Visitor Spend Time Series Trends
831
803 757 758817 803 847837
713 705 756 757691 736
1668
15161462
15141574
14941583
0
200
400
600
800
1000
1200
1400
1600
1800
Nov 2014 - Jan2015
May -Jul 2015 Aug - Nov 2015 Dec 2015 - Mar2016
Apr -Sep 2016 Oct - Dec 2016 Jan-Dec 2017
US
dolla
rs
62.5% prepaid expense Local spend Flowing back to economy
Average Spend while in Vanuatu per day
PER PERSON PER DAY
By Market
Overall - $90 per day
Food & Beverage, 29.3, 33%
Accomodation, 21.1, 23%
Retail, 8.4, 9%
Tours, 8.0, 9%
Domestic Travel, 7.5,
8%
Local Transport,
6.0, 7%
Entertainment, Internet &
Service, 5.1, 6%
Souvenirs, 2.8, 3%
Duty Free, 2.2, 2%
87 8497
124
96 90
0
20
40
60
80
100
120
140
Australia NewZealand
NewCaledonia
OtherPacific
Long Haul Overall
Spen
d pe
r per
son
per d
ay (U
S$)
Average Spend while in Vanuatu by Market
Australia - $87 per day New Zealand - $84 per day
Food & Beverage, 29.9, 36%
Accomodation, 17.2, 20%
Retail, 8.2, 10%
Tours, 8.1, 10%
Local Transport,
5.9, 7%
Domestic Travel, 5.4, 6%
Entertainment, Internet &
Service, 4.7, 6%
Souvenirs, 2.7, 3%
Duty Free, 1.6, 2%
Food & Beverage, 30.9, 36%
Accomodation, 19.1, 22%
Tours, 9.0, 10%
Retail, 7.9, 9%
Local Transport,
5.7, 7%
Domestic Travel, 5.1, 6%
Entertainment, Internet &
Service, 4.6, 5%
Souvenirs, 2.6, 3%
Duty Free, 2.1, 2%
Average Spend while in Vanuatu by Market
New Caledonia - $97 per day Other Pacific - $124 per day
Accomodation, 42.6, 34%
Food & Beverage, 28.1,
23%
Retail, 16.2, 13%
Entertainment, Internet & Service,
10.1, 8%
Domestic Travel, 9.9, 8%
Local Transport,
7.1, 6%
Souvenirs, 4.2, 3%
Duty Free, 3.9, 3%
Tours, 2.2, 2%
Food & Beverage, 24.8, 26%
Accomodation, 20.9, 21%
Domestic Travel, 15.7,
16%
Retail, 10.5, 11%
Local Transport,
7.3, 7%
Entertainment, Internet &
Service, 5.7, 6%
Duty Free, 4.6, 5%
Tours, 4.4, 5%
Souvenirs, 3.1, 3%
Average Spend while in Vanuatu by Market
Long Haul - $96 per day
Accomodation, 26.9, 28%
Food & Beverage, 26.3,
27%
Domestic Travel, 12.1,
13%
Tours, 8.4, 9%
Retail, 6.5, 7%
Local Transport,
6.2, 6%
Entertainment, Internet &
Service, 5.8, 6%
Souvenirs, 3.3, 3%
Duty Free, 0.6, 1%
Visitor Expenditure – Per Person and TotalPre-Paid Spend
flowing into VanuatuIn-country Spend Total Spend
US$105Vt 11,302
US$90Vt 9,729
US$195Vt 21,031
Whole Trip
US$847Vt 91,544
US$736Vt 79,559
US$1,583Vt 171,103
Direct economic impact on Vanuatu for Jan-Dec 2017 US$172.7 million / Vt 18.7 billon in totalUS$14.4 million/ Vt 1.55 billon per month
Per Day
Visitor Expenditure – comparison 2016 and 2017
2016TOTAL
CONTRIBUTIONPER PERSON
PER VISIT
US$1,526
VISITOR ARRIVALS
95,117
US$145.2 Million
2017TOTAL
CONTRIBUTIONPER PERSON
PER VISIT
US$1,583VISITOR ARRIVALS
109,108
US$172.7 Million
+ 3.7%
+ 14.7%
+ 18.9%
Presentation Structure
Methodology and Respondent Profile
Visitor Characteristics
and Preferences
Visitor Spending and
Impact
Information and Decision
Making
Visitor Satisfaction
Information Sources and Decision Making
How did you find out about Vanuatu?
38% Friends and Family29% Previous Visits13% General Websites
How did you purchase your travel?
55% By Myself25% Travel Agent
Information Sources for Planning
43% General Travel Websites42% Friends and Family30% Previous Visits27% Travel Agent/Travel Brochures
What influenced your decision making?
3.5/5 Nature attractions
3.4/5 Beaches and swimming
3.7/5 Quiet and relaxing atmosphere
Influences on the decision to choose Vanuatu Country of origin Influences on the decision to choose Vanuatu
(score out of 5)
AustraliaQuiet and relaxing atmosphere
3.9Beaches and
swimming3.6
Accessible3.6
Snorkelling anddiving
3.4
New ZealandQuiet and relaxing atmosphere
3.6Beaches and
swimming3.6
Snorkeling and diving3.3
Affordable3.3
New Caledonia
Natural attractions/volcano/
Ecotourism3.8
Affordable3.7
Accessible3.7
Quiet and relaxing atmosphere
3.6
Other Pacific
Business orconference
3.7
Quiet and relaxing atmosphere
3.4
Accessible3.4
Friends and family in Vanuatu
3.3
Long Haul
Natural attractions/volcano/
Ecotourism3.9
Culture and History
3.5
Beaches andswimming
3.3
Quiet and relaxing atmosphere
3.2
Sources Used for Planning - Holiday
Note: Multiple responses, therefore total does not add up to 100%
2
5
9
11
28
29
26
37
49
2
4
10
11
25
27
30
42
43
0 10 20 30 40 50 60
Television or radio programmes
Magazine and newspaper articles
Other sources (please specify)
Social media (Facebook, Twitter etc)
Vanuatu Tourism website (Vanuatu.travel)
Travel agent/travel brochures
Previous Vanuatu visits
Friends/family
General travel websites (e.g. Trip Advisor)
Share of visitors (%)
Total Holiday visitors only
Sources Used for Planning – Market
Note: Multiple responses, therefore total does not add up to 100%
4
6
13
14
24
26
20
43
49
2
5
12
16
21
17
40
51
24
1
4
9
13
33
15
29
49
31
1
4
11
7
32
27
31
43
42
1
4
8
10
26
28
32
38
47
0 10 20 30 40 50 60
Television or radio programmes
Magazine and newspaper articles
Other sources
Social media (Facebook, Twitter etc)
Travel agent/travel brochures
Vanuatu Tourism website (Vanuatu.travel)
Previous Vanuatu visits
Friends/family
General travel websites (e.g. Trip Advisor)
Share of visitors (%)
Australia New Zealand New Caledonia Other Pacific Long Haul
Travel Purchasing Behaviour by Market
55
66
30
54
47
57
25
13
12
22
34
29
18
19
55
20
16
12
3
2
3
5
3
2
0 10 20 30 40 50 60 70 80 90 100
Total
Long Haul
Other Pacific
New Caledonia
New Zealand
Australia
Share of visitors (%)
I made my own travel arrangement (through online website or booked with hotels/airlines)
I purchased a pre-paid travel package through a travel agent
Travel arrangements were made by others (business, friends, relatives)
Other
29
18
22 23
9
21
15
21
30
12
0
5
10
15
20
25
30
35
No influence Little influence Some influence Very influential Prime reason
Shar
e of
visi
tors
(%)
Total 2010-2017
Cruise visits to Vanuatu for holiday visitors only
Yes, 11%
No, 89%
Been on a cruise to Vanuatu before?
72%
19%
3%2%3%
5+
4
3
2
1
If Yes, how many times?
Did cruising before influence your decision to come back?
Presentation Structure
Methodology and Respondent Profile
Visitor Characteristics
and Preferences
Visitor Spending And
Impact
Information and Decision
Making
Visitor Satisfaction
Visitor SatisfactionOverall Satisfaction*86% Total visitors satisfied
87% Holiday visitors satisfied
* Satisfied includes respondents who answered ‘satisfied’ or ‘very satisfied’
Satisfaction by Market
87
91
86
85
86
0 10 20 30 40 50 60 70 80 90 100
Long haul
Other Pacific
New Caledonia
New Zealand
Australia
Share of visitors (%)
Willingness to Return
Would you consider
re-visiting Vanuatu in
the next five years?
Yes78%
No22%
86%would like to visit the outer islands when they revisit
Vanuatu
Want to visit other places 47%Lack of value for money or too expensive 24%The long distance 13% Been there and done that 8%Attractions and activities 6%Only for business trip, volunteer trip or family trip 3%Food and food hygiene 3%Personal Reasons 3%Local people and level of service 3%Public service and infrastructure 3%*
Espiritu Santo 44%Tanna 44%Pentecost 6%Ambrym 6%Malekula 5% Efate and surrounding Islands 3%*
* Other reasons/Islands have not been included due to low percentages
Willingness to Return and Satisfaction
72
74
76
78
80
82
84
86
88
90
Nov 2014 - Jan2015
May -Jul 2015 Aug - Nov 2015 Dec - Mar 2016 Apr -Sep 2016 Oct - Dec 2016 Jan-Dec 2017
Perc
ent
Satisfied visitors Willingness to return
* Satisfied includes respondents who answered ‘satisfied’ or ‘very satisfied’
3.2
3.2
3.2
3.6
3.6
3.5
3.7
3.8
4.0
4.1
3.2
3.2
3.2
3.6
3.6
3.6
3.7
3.8
4.0
4.1
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Internet and phone availability, cost and coverage
Rubbish collection and general cleanliness
General shopping opportunities
Value for money
Visitor information in Vanuatu (including signage)
Local handicrafts / artwork
Restaurants, cafes, bars and evening entertainment
Taxis / car / bus / car rental / ground transportation
General quality of service
Variety of things to see and do
Mean(1) Very dissatisfied (5)Very satisfied
Total Holiday visitors only
Degree of Satisfaction – Total VS Holiday Visitors
LEASTSATISFIED
ITEMS
Degree of satisfaction – Market
2.5 2.7 2.9 3.1 3.3 3.5 3.7 3.9 4.1 4.3
General shopping opportunities
Internet and phone availability, cost and coverage
Rubbish collection and general cleanliness
Value for money
Local handicrafts / artwork
Visitor information in Vanuatu (including signage)
Restaurants, cafes, bars and evening entertainment
Taxis / car / bus / car rental / ground transportation
General quality of service
Variety of things to see and do
Mean score (out of 5)(1)Very dissatisfied(5)Very satisfied
Australia New Zealand New Caledonia Other Pacific Long Haul
Themes Percent
Local people 48.5%
Activities attractions and entertainment events 32.4%
Environment 30.9%
Atmosphere 15.7%
Food and Beverage 6.8%
Accommodation 6.3%
Culture and history 6.0%
Level of service 4.9%
Convenience 4.4%
Overall good experience 3.2%
Safety 2.6%
New Developments 1.7%
Uncommercial 1.6%
Value for money 0.6%
Cyclone recovery aid 0.3%
Most Appealing Aspects
Most Appealing Aspects of Vanuatu
“The kindness and friendliness of all the people. The beauty and uniqueness of the island scenery. The interesting stories of the past history, the wartime memories and history. The opportunities to join in activities like exploring, fishing, the variety of shopping and restaurants. The excellent selection of accommodation places available.”
“The snorkelling, the beautiful beaches, the beautiful fresh fruit and vegetables at the
markets. We were also amazed by how kind and
friendly people were to us.”
“The tranquillity, the unspoilt natural beauty,
the chance to learn about Ni-Van culture and life by doing some community-
owned tours.”
Most Appealing Aspects of Vanuatu
Waterfront Re-development
“The new walkway from Chantilly's to the Market is absolutely wonderful. It is a
wonderful asset and we were so lucky to be present for the opening. Great to see money
from NZ being used for something that everyone can
use.”
Most appealing items
0
10
20
30
40
50
60
70
Nov 2014 -Jan 2015
May -Jul2015
Aug - Nov2015
Dec 2015 -Mar 2016
Apr - Sep2016
Oct - Dec2016
Jan - Jun2017
Jul - Dec2017
Shar
e of
visi
tors
(%)
Local people
Activities, attractions and entertainment, events
Environment
Atmosphere
Food and Beverage
Accommodation
Least Appealing AspectsThemes Percent
Public services facilities and infrastructure 38.7%Rubbish cleanliness and natural environment care 18.7%Price of goods and services 14.4%Food and beverage 12.0%Attractions and activities 10.9%Port Vila 7.7%Local people standard of service 7.3%Social divide and social issues 6.8%Shops and the shopping experience 6.6%Accommodation 6.0%Bus rental cars scooters or transport 6.0%Flight related issues 3.4%Weather 3.0%Stray animals and mosquitos diseases 2.7%Safety related issues 2.0%Cruise ships 1.9%Too touristy 1.4%Other tourists 0.6%Cyclone 0.5%
Least Appealing Aspects of Vanuatu
Least Appealing Aspects of Vanuatu
“Port Vila was very disappointing, it was not as
nice as our last trip. Port Vila itself was dirty and uninviting.”
Least appealing items
0
5
10
15
20
25
30
35
40
45
Nov 2014 -Jan 2015
May -Jul2015
Aug - Nov2015
Dec 2015 -Mar 2016
Apr - Sep2016
Oct - Dec2016
Jan - Jun2017
Jul - Dec2017
Shar
e of
visi
tors
(%)
Public services and facilities
Rubbish, cleanliness and natural environmentcare
Price of goods and services
Food and beverage
Attractions and activities
Local people, standard of service
Suggestions for ImprovementThemes Percent
Public services and infrastructure 45.4%
Food quality and price 12.3%
Charges entrance fee value for money 11.4%
Entertainment activities transport 8.8%
Environment (cleanness rubbish nature) 7.9%
Accommodation 7.8%
Local people, standards of service 7.7%
Flight related issues 7.3%
Shopping experience 4.2%
Weather 2.9%
Social issues 2.3%
Safety 1.8%
Sickness 1.2%
Cruise tourists 0.4%
Stray and endangered animals 0.2%
Suggestions for improvement
0
5
10
15
20
25
30
35
40
45
50
Nov 2014 -Jan 2015
May -Jul2015
Aug - Nov2015
Dec 2015 -Mar 2016
Apr - Sep2016
Oct - Dec2016
Jan - Jun2017
Jul - Dec2017
Shar
e of
visi
tors
(%)
Public services and infrastructure
Food quality and price
Entertainment, activities, transport
Charges, entrance fee, value for money
Flights
Environment
THANK YOU
Simon [email protected]
Authors: Simon Milne, Sam Li, Mindy Sun, Karin Malacarne, Dinesha Gedara, Michelle Hunt
www.nztri.org.nz
Islands Visited – Time Series
0
5
10
15
20
Espiritu Santo Tanna Other Malekula Ambrym Pentecost
Shar
e of
visi
tors
(%)
Nov 2014 - Jan 2015 May -Jul 2015 Aug - Nov 2015 Dec 2015 - Mar 2016 Apr - Sep 2016 Oct - Dec 2016 Jan - Dec 2017
Average Spend while in Vanuatu by Market30
24
98 7
6 53 2
24
20
8
4
75
4 3 2
28
19
85
76
43 2
25
20
96 7 6
53
2
28
20
86
76 5
3 2
25
20
8
57
5 42 2
29
21
8 7 86 5
3 2
0
5
10
15
20
25
30
35
US
dolla
rs
Nov 2014 - Jan 2015 May -Jul 2015 Aug - Nov 2015 Dec 2015 - Mar 2016 Apr - Sep 2016 Oct - Dec 2016 Jan-Dec 2017
Economic Impact (Per Trip) By Market
0
500
1000
1500
2000
2500
3000
Nov 2014 - Jan2015
May -Jul 2015 Aug - Nov 2015 Dec 2015 - Mar2016
Apr - Sep 2016 Oct - Dec 2016 Jan-Dec 2017
US$
Flowing back to Vanuatu economy per person per trip
Overall Australia New Zealand New Caledonia Other Pacific Long Haul
Average Spend while in Vanuatu per dayPER PERSON PER DAY- TIME SERIES
0
20
40
60
80
100
120
140
160
Nov 2014 - Jan2015
May -Jul 2015 Aug - Nov 2015 Dec 2015 - Mar2016
Apr - Sep 2016 Oct - Dec 2016 Jan-Dec 2017
Spen
d Pe
r Per
son
Per d
ay (U
S$)
Overall Australia New Zealand New Caledonia Other Pacific Long Haul