Values, Principles & Practices (of Performance Improvement)

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Values Principles Practices Of CMMI 09-Apr-10 1 ®2009 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***

description

The focus on practices instead of values and principles in the performance improvement field has diverted attention from what matters most. And, not coincidentally, has driven behavior counter-productive to improvement -- missing out on ways to easily realize true benefits and resulting in unnecessary expense and dissatisfaction.

Transcript of Values, Principles & Practices (of Performance Improvement)

Page 1: Values, Principles & Practices (of Performance Improvement)

ValuesPrinciplesPractices

Of CMMI

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Page 2: Values, Principles & Practices (of Performance Improvement)

Values, Principals, Practices, a Hierarchy

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Values

PracticesPrincipals

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VALUES

Characteristics of things to which we can place attributes of priority or worth. E.g., We value life, freedom and justice over fear, oppression, and cruelty.

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Values: CMMI

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Values: CMMI

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Value: NOT CMMI

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PRINCIPLES

Thoughts/behaviors that guide us when applying our values. E.g., In principle, we want people to be free to make choices about how they live their lives. We want people’s rights protected. And, we want people do pursue the way to live that suits them best.

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Principles: CMMI

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Principles: CMMI

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Principles: NOT CMMI09-Apr-10 10®2009 Entinex, Inc. ALL RIGHTS RESERVED ***PROPRIETARY***

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PRACTICES

Day-to-day activities that carry out principles that reflect the values. E.g., We have laws to protect us in the event that someone wants to prevent us from expressing ourselves, but we also have laws to stop us from expressing ourselves in ways that harm others.

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Practices: CMMI

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Practices: CMMI

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Practices: NOT CMMI

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Page 15: Values, Principles & Practices (of Performance Improvement)

What’s the Point?

It takes many practices to embody even a single

principle… And

Many principles to fully characterize a simple value….

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What’s the Point?

Practices are the easiest to:See

TeachCopyAudit

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What’s the Point?

Practices are a very narrow instantiation of a principle or

value.

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What’s the Point?

Practices mask (hide) the true principles and values they

come from.

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What’s the Point?

Practices are an incompletepicture.

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What’s the Point?

ISO 9000, CMMI, ITIL, ISO 20000, Agile, etc.

Are merely practices!

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Page 21: Values, Principles & Practices (of Performance Improvement)

What’s the Point?

Focusing on the practices misses out on the principles and

values!

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Manifesto for Performance Improvement

We value improvement over compliance.

We value understanding over audits.

We value learning over habit.

We value lean over artifacts.

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Performance Improvement

Practices alone have FAILED.

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Performance Improvement

Starts with culture towards these improvement values.

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VALUES

Characteristics of things to which we can place attributes of priority or worth.

E.g., We value improvement over compliance.

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PRINCIPLES

Thoughts/behaviors that guide us when applying our values.

E.g., In principle, work should be done the best way possible and people should be free to experiment to find what is that best way and they should then be free to change their minds.

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PRACTICES

Day-to-day activities that carry out principles that reflect the values.

E.g., We identify our work flow so that everyone knows their job and knows what to expect from everyone they interact with. We don’t let “small stuff” become “big stuff” and we communicate to each other what works and how we fix what doesn’t. And, our leaders let this happen because they know that this is what keeps us ahead of everyone else.

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Page 28: Values, Principles & Practices (of Performance Improvement)

Discussion?

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Don’t forget to write!

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