Version B2 strategiccrossroads.com

July 2007 208.375.7837

Value Chain Consulting Services

Value chains are complex systems of partners, products,

services, IT systems, processes and relationships and

are difficult to comprehend and improve. Ecosystems

(which are a set of related value chains) are even harder

to envision and manage. However, virtually all major

business transformations affect not only your internal

company operations, but your value chain partners and

end customers as well. How can you drive change

effectively and efficiently throughout these complex

systems? Are your employees, value chain partners and

customers clear on what you want to accomplish, and

find value in it?

Our value chain consulting services are integrated into

our broader offering to maximize your execution

success. Our value chain consulting enables you to

design and manage your value chain from a customer

perspective, and incorporates proprietary requirement

management tools that guide your ecosystem and value

chain designs to provide the best customer and business

value.

“There has been a fundamental shift in how we understand customer requirements and how we validate, measure,

align, and execute to them. There’s a greater degree of collaboration across the company, with the various asset

owners keeping the dialogue alive and driving a value chain model focused on customers.”

Sales Ops Manager, Fortune 50 company

Strategic Crossroads enables your company to successfully bridge the strategy

to execution gap through our value chain services:

What are our Value Chain Consulting Services? 1. Assessment of your current state ecosystem and value

chain capabilities and performance to identify strengths

and gaps

2. Design your Customer experience lifecycle that becomes

the basis for value chain design and improvement

3. Development of your value chain requirements

management process that translates the customer

experience into actionable deliverables for execution

4. Facilitation/consulting with key owners to implement the

new value chain strategies and requirements

What are the Benefits to You? 1. Delivers a transparent process that reduces overall value

chain complexity to drive your execution efforts through

clear, concise requirements and metrics

2. Drives higher customer loyalty and competitive

differentiation

3. Improves your decision-making by having a systemic

view of your ecosystem and value chains, helping you

anticipate unintended consequences as you implement

your strategies

4. Aligns your employees and value chain partners on the

critical business requirements

Who are We? Lynda Davis and David Wong are the managing partners of Strategic Crossroads, a business

consulting company with 40+ years of experience in helping companies execute efficiently and

effectively. Over the past 15 years, we led many successful major growth, large-scale change and

business transformation initiatives across Fortune 1000 companies. These initiatives resulted in

millions of dollars in cost savings and provided a competitive differentiation for these companies

and their strategic customers and partners.

Strategic

Plans,

Metrics

Design

&

Execution

CustomerVignettes &

Requirements

FunctionalRequirements

Value ChainRequirements

Requirements & Business Metrics

Design for Stability

Str

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Su

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essfu

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Strategy to Execution Gap

CustomerExperience

ProcessManagement

Facilitation,Education

ChangeManagement

Ecosystem, Value Chain

AssessExecution

Capabilities

DesignExecutionApproach

Test and Validate

Approach

Execute and

Refine

Decision Point Services Approaches