Vagabond Cruise Internship
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Transcript of Vagabond Cruise Internship
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Vagabond CruiseFall 2013 Internship
Justin Cowan
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Organization Description- Since 1968, Vagabond Cruise is Hilton Head Island’s original sightseeing & excursion cruise operator.
- Vagabond Cruise offers over twenty different cruises on four unique vessels
- Annually carries over 56,000 passengers and hosts over 125 special events each year.
- Multiple revenue streams including the sale of tickets, retail merchandise and food and beverage services help Vagabond Cruise maintain its position as the best tour operation on the Island!
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Organizational Structure
Keith & Laura Walston Owners /Operators
Daniel Pegg Marketing
Director/Passenger Services Manager
Michael Crank F & B Director /
Passenger Services Manager
Captain Chuck Davis Fleet Captain
Elise Witman Special Events
Coordinator
Mates
Interns
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Internship Responsibilities- Respond to passengers' questions,
requests, or complaints.- Open and close doors for passengers.- Sell Vagabond Cruises to consumers.- Provide boarding assistance to elderly,
sick, or injured people.- Explain & demonstrate safety procedures
and safety equipment use.- Perform equipment safety checks prior to
departure.- Signal transportation operators to stop or
to proceed.- Greet passengers boarding transportation
equipment.- Announce routes and stops.- Determine or facilitate seating
arrangements.- Provide customers with information on
routes, ports, & prices.
- Collect fares from passengers and provide change in return.
- Count and verify tickets and seat reservations.
- Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.
- Serve food or beverages.- Transport special passengers between lobby
and boarding area.- Give aid to ill or injured passengers and
obtain medical assistance.- Inform clients of passengers whereabouts
and condition.- Assist elderly persons and unaccompanied
children in claiming personal belongings and baggage.
- Arrange for water commuter and ground transportation.
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Internship SyllabusWeek One – Training & Touring – “Be a tourist”• Introductions • Personalized Tour of the Island• Be a guest and take notes on all cruises• Get to know Hilton Head as a Tourists
Week Two - Fire, MOB Emergency Procedures, Vessel Safety, Marlinspike Seamanship , Vagabond Cruise Policy/Procedures• Safety of workers & Passengers # 1 Priority• Online Internship Introduction
Week Three - Get to know Vagabond, Our Products, Our Crew, Our Island, and Our Resort.• Our Company• Our Products• Our Crew • Hilton Head Island• Sea Pines • Sailing Terminology• Vessel Facts
Week Four - The esoteric of reservations• Ticketing• Sales• Art of knowing your customer
Week Five - We are not a boat business; we are a fully integrated marketing company.• Coupons & Discounts• Building Partnerships• Setting Pricing & Cruise Schedule
Week Six - Understanding Information• E2 Reports• What does the data mean• Data Analysis• How can we benefit from this information? Discussion
Week Seven - Budgeting, Forecasting, & Incremental revenue• Revenue vs. Passengers• 2008 - 2012 Budget analysis• 2013 - Weekly, Monthly, Yearly budget, forecasts, and what we
need to do to stay on course.
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Internship Syllabus Cont.Week Eight - Special Events & Event Planning • No is not in our vocabulary• Attention to detail• Carry out of events
Week Nine - Trends newsworthy items affecting tourism / Vagabond Cruise• Dredging• Gas Prices• Airport Expansion• Article Assignments
Week Ten - Food & Beverage • Carry out of Dinner Cruise• Inventory Control• Cost Management• Purchasing• Health Standards
Week Eleven - Personnel Decisions• What Traits do we want?• Requirement• Interview, discuss, review, decide on future interns
Week Twelve - Track progress of Goals • Personal Goals in relation to internship• Company Goals • What do we need to achieve these goals?
Week Thirteen - Internship project discussion• What do you need for help? Tools, missing
information?• Questions, Comments, & Concerns Week Fourteen - Review, Miscellaneous information, Open Forum Internship• Questions• Go over anything we may have not covered
Week Fifteen - Awards and graduation party
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Internship Goals1. Increase professional
networks.2. Sell and evaluate Vagabond
Cruise tours.3. Become skilled in tourism
management and leadership.4. Promote Vagabond Cruise
tours through social media outlets.
*NOTE: Evidence and Artifacts associated with the attainment of these goals may be reviewed in my Portfolio.
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Goal 1: Increase Professional Networks
• Introduced myself to over 30 professionals working for Vagabond Cruise and/or in other tourism operations throughout Hilton Head Island.
• Expanded my LinkedIn account from 1,900 connections to over 2,500 connections.
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Goal 2: Sell and evaluate Vagabond Cruise tours.
• Sold Vagabond Cruise tours and increased passenger attendance by 3%
• Collected input and monitored customer evaluations on Trip Advisor.
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Goal 3: Become skilled in tourism management and leadership.
• Individually lead and managed the Vagabond Crew in more than three tours during my management week.
• Attended & participated in all management meetings.
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Goal 4: Promote Vagabond Cruise tours through social media outlets.
• Acted as the administrator for Vagabond Cruise’s Facebook Page.
• Created a Weebly blog about Vagabond Cruise and used it as an online marketing tool.
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The Vagabond Cruise Internship has provided me with valuable experiences and insights that will help me in my professional pursuits.
Justin Cowan