U.S. Department of Veterans Affairs Manila Regional Office and Outpatient Clinic

VACANCY ANNOUNCEMENT Vacancy Announcement no.: 2020-05

POSITION : Advanced Medical Support Assistant (AMSA) LS-0679-5, Target 6 (One or More Full-time permanent positions)

*This position is budgeted under theLocal Compensation Plan

LOCATION : Administrative Operations U.S. Department of Veterans Affairs Manila Regional Office & Outpatient Clinic

WORK HOURS : Standard 5-day, 8 hours, full time (40 hours/week) schedule; Monday – Friday, 7:30am– 4:30pm

SALARY RANGE : P369,013 to P635,830 per year

OPENING DATE : March 6, 2020

CLOSING DATE : March 20, 2020

OPEN TO : All Interested Candidates (Philippine Residents Only)

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

MAJOR DUTIES AND RESPONSIBILITIES

The Advanced Medical Support Assistant (AMSA) performs a wide range of duties in the Administrative Operations Unit of the VA Manila Outpatient Clinic. This position works collaboratively with clinical and other administrative staff to provide full administrative support to the Primary Care and Specialty Care Programs to promote timely and efficient patient care.

The AMSA actively participates as a member of the healthcare team. After completion of the appropriate competencies, the AMSA performs a wide variety of technical activities that include but not limited to the following:

• Serves as the initial contact for patients seeking medical care. Initial contactincludes determining eligibility to care, registration and schedule of the initial visit

• Creates, cancels and reschedules appointments• Attends to patients with scheduled and unscheduled visits. This work pertains to

carrying out administrative orders of doctors from check-in to check-out• Documents patient activities in the CPRS• Receives and directs patients and visitors and responds to routine inquiries• Answers the phone and completes patient’s requests on the phone• Participates in informal and formal team and unit meetings• Supports patient-driven care in a safe, efficient and cost-effective manner.• Supports team and performs clerical duties (faxing, scanning, mail, appointment

management/scheduling).• Uses appropriate data management and record keeping skills and techniques

from entering of patient demographics, military service records and serviceconnected disabilities

These are only general statements. Details of each activity will be explained during in-depth training.

QUALIFICATION REQUIREMENTS

To qualify for the Advance Medical Support Assistant (AMSA) position, applicants must address required qualifications listed below:

LS -05 level:

• Applicants must have at least one (1) year (52 consecutive weeks) time-in gradeat the LS-3 level or higher by the closing date of this announcement (applicableto Mission Employees only).

• Must have two (2) years of general experience or one (1) year of specializedexperience equivalent to at least the next lower grade (LS-3); or

• Four (4) years of education above high school; or• Equivalent combination of experience and education.

General experience is one (1) year of progressively responsible clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position.

Specialized experience is experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Since this position functions in a medical environment, a clinical background or experience is preferred but not required.

HOW YOU WILL BE EVALUATED

Applicants will be evaluated for this job based on how well they meet the qualifications above. Applicants also need to fully address their specialized experience and the following competencies needed for this position in their resume. In describing experience, please be clear and specific. We will not make assumptions regarding your experience.

Competency 1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner to complete job assignments.

Competency 2. Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

Competency 3. Knowledge of basic medical terminology.

Competency 4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

Competency 5. Ability to communicate effectively and professionally, both orally and in writing, with employees at varying grade levels.

Competency 6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

HOW TO APPLY

1. All applicants must submit the following documents (in MS Word/PDF format) viaemail to vamanilahrm@va.gov to be considered.

• Cover letter highlighting the applicant’s eligibility, qualifications, knowledge, skillsand abilities the applicant possesses.

• DS-174 – Application for Employment as a Locally Employed Staff• Resume detailing your specialized experience and competencies as they relate to

this position. For each position in your resume, you must specify the start and enddates (month/year) and a description of duties in relation to the specializedexperience and competencies required for this position. If the position was withthe Mission, you must also indicate the Foreign Service National (FSN) gradelevel. If your resume does not contain the required information, you will notreceive consideration for this position.

• Copies of diploma, transcript of records, professional licenses, trainings,awards, etc. that address the qualification requirements of this position.

• Copy of the latest JF-50D - Merit Based Compensation (MBC) EmployeePerformance Report (applicable to Mission Employees) or VA Form 0750 –Performance Appraisal (applicable to VA Employees)

2. Applications must be received by the VA Human Resource Office no later than March 20, 2020, 11:59PM.

3. All applicants are requested to indicate the vacancy announcement number and position in the subject line of their email submission.

For more information pertaining to this announcement, please call 8396-3778/ 8550-3901.

ADDITIONAL INFORMATION

PLACEMENT POLICY

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

SELECTION PROCESS

After the vacancy announcement closes, basic qualifications are determined and a referral certificate is issued. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; completion of a work sample, and/or contact for an interview. Regardless, you will be notified via e-mail (or hard-copy letter) when a selection has been made for this position.

U.S. citizen applicants must attach a copy of their Alien Certificate of Registration, Immigrant Certificate of Residence or a Certificate of recognition as a dual citizen to be considered eligible for the position.

Management may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

Current LES employees serving a probationary period are not eligible to apply. Current LES employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) and/or who are on Performance Improvement Plan (PIP) are not eligible to apply.

NOTE: Due to the high volume of applications received, we will only contact applicants who are being considered. Thank you for your understanding.

EQUAL EMPLOYMENT OPPORTUNITY

The Department of Veterans Affairs is an equal opportunity employer. Actions to fill this position will not be based on discriminatory factors that are prohibited by law. Selection will be made without regard to race, color, religion, sex, national origin, political affiliation, marital status, physical handicap, age, membership or non-membership in an employing organization, personal favoritism or other non-merit factors.

Are you able to legally work in this country?(U.S. Government does not sponsor work visas unless specified on the Vacancy Announcement.)

Yes No

If this job includes driving a U.S. Government vehicle, do you have a current and valid driver's license? Yes No

SECTION 2: EDUCATION

Name (Last, First or Given Name)

U.S. Department of State

EMPLOYMENT APPLICATION FOR LOCALLY EMPLOYED STAFF OR FAMILY MEMBER

POSITION

OMB CONTROL NO. 1405-0189EXPIRES: 06/30/2022ESTIMATED BURDEN: 15 Minutes

Position TitleVacancy Announcement Number

DS-174 05-2017

Page 1 of 3

SECTION 1: PERSONAL INFORMATION TO BE COMPLETED BY ALL APPLICANTS

Other Names Used

Address

Email Telephone Number

Does your relative work in this Embassy or Consulate? If yes, tell us their name and the section where they work.

High School/Secondary Education(Name, City)

Dates Attended(mm-yyyy)

Did you graduate?

From

To

Yes

No

Trade/Technical(Name, City)

Dates Attended(mm-yyyy)

Did you graduate?

From

To No

Yes

Certificate/Diploma Major Subject

Undergraduate/Bachelor's Degree(Name, City)

Dates Attended(mm-yyyy)

Did you graduate?

Degree/Diploma Major Subject

From

To No

Yes

Graduate Degree(Name, City)

Dates Attended(mm-yyyy)

Did you graduate?

Degree/Diploma Major Subject

From Yes

To No

SECTION 3: LANGUAGESLanguages

1 Basic - Examples: Basic greetings, phrases, numbers and signs.Limited - Examples: Directions, simple questionsGood working knowledge - Examples: Conversations about familiar topics, complex documentsFluent - Examples: Infer nuanced meaning from complex documentsTranslator - Examples: Certified professional translator in this language

2345

Language Speaking (Provide level) Reading (Provide level) Writing (Provide level)

Hours per WeekYearly Salary (Local currency) From (mm-yyyy) To (mm-yyyy)

Job Title

Supervisory Responsibilities? Yes No

Supervisor Name

Main Duties and Responsibilities

Reason for leaving

Employer Name, Address and Phone Number

Page 2 of 3DS-174

Paid and Voluntary - Please begin by listing your most current work experience and go back 10 years (or longer, if relevant for the job.)

SECTION 4: WORK EXPERIENCE

Hours per Week

Supervisory Responsibilities? Yes No

Supervisor Name

Main Duties and Responsibilities

Reason for leaving

Employer Name, Address and Phone Number

Yearly Salary (Local currency) From (mm-yyyy) To (mm-yyyy)

Job Title

Hours per WeekYearly Salary (Local currency) From (mm-yyyy) To (mm-yyyy)

Job Title

Supervisory Responsibilities? Yes No

Supervisor Name

Main Duties and Responsibilities

Reason for leaving

Employer Name, Address and Phone Number

Page 3 of 3DS-174

SECTION 4: WORK EXPERIENCE (Continued)

SECTION 5: CITIZENSHIPAre you a U.S. citizen listed on the travel orders or approved OF-126 (or other agency equivalent) of a direct hire FS, CS or uniformed service member assigned (not TDY) to this U.S. Mission and under Chief of Mission authority, or to an office of the American Institute in Taiwan? If no, proceed to Section 6. If yes, select all that apply: Yes No

I am a member of the Foreign Service Family Reserve Corps (FSFRC). (SF-50 required)

I am a preference eligible U.S. Veteran. I have not invoked my preference at this Post. (DD214 required)

I am a preference eligible U.S. Veteran. I have invoked my preference at this Post. I have worked in (enter Agency/job)

I am Foreign Service on Leave Without Pay (LWOP).

I am Civil Service on LWOP with Bureau-specific reemployment rights.

SECTION 6: DECLARATIONI certify that, to the best of my knowledge and belief, all of the information on and attached to this application is true, correct, complete, and made in good faith. I understand that false or fraudulent information on or attached to this application may be grounds for not hiring me, or for separation/dismissal after I begin work, and may be punishable by fine or imprisonment according to this country's law or U.S. law. I understand that any information I voluntarily provide on or attached to this application may be investigated.

AUTHORITIES The information is sought pursuant to The Foreign Service Act of 1980, as amended, and 22 U.S.C. 2669(c).

PURPOSE The information solicited on this form will be used to establish your eligibility and qualifications for job vacancies at U.S. Missions.

ROUTINE USES The information may be shared with other federal agencies to the extent relevant and necessary for that agency to make employment decisions and to a Congressional Office in response to your written request. More information on Routine Uses can be found in System of Records Notices State-31, Human Resource Records, and OPM/GOVT-5, Recruiting, Examining, and Placement Records.

DISCLOSURE Disclosure of this information is voluntary. Failure to provide the requested information may result in your application not receiving full consideration or beingdelayed for consideration.

BURDEN Public reporting burden for this collection of information is estimated to average fifteen (15) minutes per response, including time required for searching existing data sources, gathering the necessary documentation, providing the information and/or documents required, and reviewing the final collection. You do not have to supply this information unless this collection displays a currently valid OMB control number. If you have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please send them to: HR/OE, SA-22, 1800 G Street, NW, Washington, DC 20006.

PRIVACY AND PAPERWORK REDUCTION ACT STATEMENTS(For U.S. Citizens and Legal Permanent Residents of the U.S.)

Hours per WeekYearly Salary (Local currency) From (mm-yyyy) To (mm-yyyy)

Supervisory Responsibilities? Yes No

Supervisor Name

Main Duties and Responsibilities

Reason for leaving

Employer Name, Address and Phone Number

Job Title

EQUAL OPPORTUNITY EMPLOYERThe U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, protected genetic information, or sexual orientation.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

EMPLOYMENT APPLICATION FOR LOCALLY EMPLOYED STAFF OR FAMILY MEMBERINSTRUCTIONS

Name - Last Name, First NameOther names used - All other names used, including nicknamesAddress - Current mailing address, including apartment number, building number, or mailing code Email - Complete email address. (IMPORTANT: Most correspondence will be via email.)Phone Number - Cellphone, mobile or landline

Does your relative work in this Embassy or Consulate?Relative is a husband, wife, domestic partner, member of household, father, father-in-law, stepfather, mother, mother-in-law, stepmother, son, son-in-law, stepson, daughter, daughter-in-law, stepdaughter, brother, brother-in-law, half-brother, sister, sister-in-law, half-sister, uncle, aunt, first cousin, nephew, or niece.

Instruction Page 1 of 1

SECTION 1 - PERSONAL INFORMATION

DS-174 xx-xxxx

Enter all that apply. You may be asked to provide a copy of your diploma or certification at the interview phase, or if asked by HR.

SECTION 2 - EDUCATION

SECTION 3 - LANGUAGES

The Mission assesses the language proficiency using the following standards:

Basic - Examples: I can use basic greetings and phrases; I can read numbers and signs.Limited - Examples: I can give basic directions, simple questionsGood working knowledge - Examples: Conversations about familiar topics, complex documentsFluent - Examples: Infer nuanced meaning from complex documentsTranslator - Examples: Certified professional translator in this language

List language proficiency and identify the level for Speaking, Reading and Writing for each. The Vacancy Announcement states whether these languages will or may be tested.

Language

English

Italian

4 Fluent

2 Limited

4 Fluent

1 Basic

4 Fluent

1 Basic

Speaking (Provide level) Reading (Provide level) Writing (Provide level)

SECTION 4 - WORK EXPERIENCE

Paid and Voluntary - Start with current experience and go back 10 years or longer, if relevant to this job. Please complete all required information to the best of your knowledge. You must provide the month and year of your employment. If you need additional space, please attach additional pages to your application.

12345

Supervisory Responsibilities? Yes No

Supervisor Name

Main Duties and Responsibilities

Employer Name, Address and Phone Number

Reason for leaving

SECTION 5 - FOR U.S. CITIZENS ONLY

Select all that apply and include the required documents (as stated) with the application. Additional documents may be requested by HR at the interview phase.

SECTION 6 - DECLARATION

All applicants must read the declaration and mark their agreement to proceed with the application.

Hours per WeekYearly Salary (Local currency) From (mm-yyyy) To (mm-yyyy)

Job Title

VA FORMMAR 1993 (R) 4078 Adobe Forms Designer 6.0

VA FORMMAR 1993 (R) 4078 Adobe Forms Designer 6.0

APPLICATION FOR PROMOTION OR REASSIGNMENTINSTRUCTION: Submit in accordance with the merit promotion announcement (in CO, to the Director, Central Office Human Rsources Service (05HRS)).

Please consider my qualifications as a candidate for the position identified below.

1. NAME OF APPLICANT (Type or print) 2. HIGHEST CIVIL SERVICE GRADE ATTAINED

3. PRESENT ORGANIZATION (Department or staff office, service, division, section, etc.) 4. APPLICANT'S TELEPHONE NO.

5. TITLE OF PRESENT POSITION 6. GRADE OF PRESENT POSITION

7. NAME AND TITLE OF SUPERVISOR 8. SUPERVISOR'S MAIL ROUTING SYMBOL

9. TITLE OF POSITION APPLIED FOR 10. GRADE OF POSITION APPLIED FOR

11. NO. OF PUBLISHED ANNOUNCEMENT

12. SIGNATURE OF APPLICANT 13. DATE (MM/DD/YYYY)

ACKNOWLEDGMENT OF APPLICATION FOR PROMOTION OR REASSIGNMENT

NOTE TO APPLICANT: If you desire acknowledgment of your application, also complete items 14 through 18.

YOU ARE QUALIFIED AND WILL BE INCLUDED IN THE GROUP OF EMPLOYEES TO BE EVALUATED.

A REVIEW OF YOUR PERSONNEL FOLDER INDICATES YOU DO NOT MEET THE MINIMUM QUALIFICATIONS FOR THIS POSITION.

OTHER (Specify)

14. NAME OF APPLICANT 15. APPLICANT'S MAIL ROUTING SYMBOL

16. TITLE OF POSITION APPLIED FOR 17. GRADE OF POSITION APPLIED FOR

18. NO. OF PUBLISHED ANNOUNCEMENT

19. ACTION ON APPLICATION

20. REMARKS

21. RECEIPT ACKNOWLEDGED BY 22. DATE