V3I2-0232

2013, IJARCSSE All Rights Reserved Page | 220

Volume 3, Issue 2, February 2013 ISSN: 2277 128X

International Journal of Advanced Research in Computer Science and Software Engineering Research Paper Available online at: www.ijarcsse.com

Automated Food Ordering System with Real-Time

Customer Feedback Shweta Shashikant Tanpure

*

Department of CSE,

J.S.P.Ms B.S.I.O.T.R(W),Pune, Pune University.

Priyanka R. Shidankar Department of CSE,

J.S.P.Ms B.S.I.O.T.R(W),Pune,

Pune University.

Madhura M. Joshi Department of CSE,

J.S.P.Ms B.S.I.O.T.R(W),Pune, Pune University.

Abstract - The Rampant growth of wireless technology and Mobile devices in this era is creating a great impact on our

lives. Some early efforts have been made to combine and utilize both of these technologies in advancement of

hospitality industry. This research work aims to automate the food ordering process in restaurant and also improve

the dining experience of customers. In this paper we discuss about the design & implementation of automated food

ordering system with real time customer feedback (AOS-RTF) for restaurants. This system, implements wireless data

access to servers. The android application on users mobile will have all the menu details. The order details from customers mobile are wirelessly updated in central database and subsequently sent to kitchen and cashier respectively. The restaurant owner can manage the menu modifications easily. The wireless application on mobile

devices provide a means of convenience, improving efficiency and accuracy for restaurants by saving time, reducing

human errors and real-time customer feedback. This system successfully over comes the drawbacks in earlier PDA

based food ordering system and is less expensive and more effective than the multi-touchable restaurant

management systems.

Keywords Restaurant Automation; Wireless food ordering system; Android Mobile; Android application; WiFi;

I. INTRODUCTION The advancement in information and communication technology (ITC) has greatly influenced the business

transactions. The adoption of wireless technology & emergence of mobile devices has led to automation in the hospitality

industry. Business in hospitality industry such as restaurants can be improved with the combination of wireless and

mobile technologies. The competition in restaurant business have increased with the advancements in food ordering

techniques [1]. The earlier food ordering system was entirely a manual process which involved waiters, pen and paper.

The waiter had to note down orders from customers, take these orders to kitchen , update them in records and again make

bill. Even though this system is simple it may involve human errors in noting down the orders. To overcome these

limitations in manual system some systems were developed later like PDA based systems and multi-touchable restaurant

management systems to automate food ordering process [2].

PDAs (personal digital assistants) are well known for their portability feature and ability to communicate with

personal computers but they too have some limitations. PDA-based systems lack ubiquitous communication, are exposed

to health hazards ,has lower GPU (graphical processing unit) and hardware support due to which menu customization and

real time communication cannot be done, and increase the restaurant expanses when needed in large quantity [2].

The multi-touchable restaurant management systems also have limitations like: they usually require low resolution

output of the monitor, can produce activation without touching the screen and the cost to produce the special Infrared

bezel for touch screens is very high [3]. The CWOS-RTF [6] was developed as one of the solutions for the PDA based

system. It is a wireless food ordering system which made the use of smart phones to place orders. Taking an idea form

this system we have proposed our system AOS-RTF, which is specially designed for Android Devices.

The rest of this paper is organized as follows. Section II contains review of the existing PDA-based food ordering

system, multi-touchable restaurant management system using high cost touch screens and presents the Android

technology. Section III presents AOS-RTF architecture and system design. Section IV presents the Results & Analysis of

AOS-RTF. Finally, section V presents conclusion and future work.

II. RELATED WORK

A. Need of Automation in Restaurant Sector The Hospitality industry especially the restaurant sectors are gaining a rising importance worldwide as they have

been supporting the economy for decades. The usual procedure used for food ordering in restaurants is a manual process.

It involves the waiters noting down the menu from customers, transferring the orders to the kitchen, serving the menu,

and finally preparing bills. This process even though looks simple, is prone to human errors while note making & delays

involved. So the customers end-up with an unsatisfactory experience [1].

Shweta et al., International Journal of Advanced Research in Computer Science and Software Engineering 3(2),

February - 2013, pp. 220-225


In this revolutionized world people are crazy about latest technologies and automating their routine tasks.

Considering this fact and with an aim to improve efficiency & reduce errors in conventional food ordering system, new

technologies and approaches are introduced to automate the conventional food ordering process [1]. The wireless food

ordering systems such as WOS [5], i-menu [4] FIWOS [2], are some them. These all systems are PDA (Personal digital

assistants) based systems. In the PDA based system, the customers or waiters key in ordering process. When order

making completes, these PDAs are to be collected by the waiters to be used by other customers. PDAs are small and

portable devices. With wireless technology, the communication between the server and PDA is feasible [2].

B. Limitations in PDA based Food Ordering Systems Even though the PDA based system provided a better option to conventional food ordering system they possess

some limitations:

A number of PDAs are to be prepared to serve the number of customers during peak hours. Thus increasing the restaurant expenditures [2].

PDAs do not provide provision to order from workplace. Thus the customer has to be physically present in restaurant to place order [6].

It lacks real time feedback between restaurant owner and customers [2].

Pose health problems as the PDAs are to be shared with public customers. If any customer is suffering from infectious disease like flu, then the other customers using the same PDA are exposed to similar health hazards.

The user interface consist only textual information. UI has become unattractive and uninformative due to lack of images [6].

C. Proposed Solution to PDA based system To overcome the limitation in PDA based system we proposed a automated food ordering system for restaurants

with real time customer feedback (AOS-RTF). It is a wireless food ordering system using android devices.

Android smart phones attract both the general and commercial (i.e Business) users. They attract commercial users by

providing productivity tools such as E-mail, Word, Excel, Organizer and they also possess a virtual pop-up QWERTY

keyboard for easy of typing. They also attract the general users with their excellent features like music player, voice

recording, still camera, video camera, games and internet browsing. Hence, considering the promising future of Android

market, it is beneficial and worth to write applications for android that target masses of people.

Android devices (tablets and mobile phones) are extremely popular and have revolutionized the use of mobile

technology in automation of routine task in wireless environment. Android is a Linux based operating system for mobile

devices such as smart-phones and tablets. The programs are primarily written in customized version of java by the

developers, then the apps can be downloaded from online stores such as Google Play (formerly Android Market), the

third-party sites or the app store run by Google.

Android Smart phones have been viewed as essential devices to serve telemedicine services for various health

problems, they are also used for home automation, Design security applications And Geographical applications. Some of

such applications are MLEA, a platform that assists, through tablets and mobile phones, the mobility of users of learning

virtual environments [7], iwander a tool which improves the quality of treatment for dementia patients using mobile

application, it runs on several android based devices with GPS and communication capabilities. This helps the caregivers

to cost effectively monitor their patients remotely [8], LOG LIFE an android based distributed application which is

analogous to a tracker application, it also adds innovative feature of maintaining the log of all places visited and also has

a feature to locate the current position on Google map [9], Location Based services using Android OS [10].

Motivated by the use of Android mobile OS in Health and other applications, we present the use of Android Devices

in Business applications, namely the food ordering system in restaurants. The Objectives of our proposed system are:

To combine Wireless technology and Android Mobile OS to automate food ordering process.

To Eliminate or at-least minimize the flaws in conventional system by automating the Food ordering system in restaurants.

To implement real-time feed-back between restaurant owner and customer about order status.

III. THE AOS-RTF SYSTEM A. System Architecture

The system architecture of AOS-RTF depicted in figure 1 covers the three main areas of restaurant: the Serving area,

the Kitchen, and Restaurant-Owners desk (Cashier table). Conceptually the AOS-RTF is built using four main

components:

1. The android application on android mobiles of customers to make orders. 2. The server and web applications on the restaurant-owners laptop to customize menu and keep track of customer

records.

3. The central database for restaurant-owner to store updated menu information and order details. 4. Wireless infrastructure to support networked communication.

The system architecture possesses portability feature. It can accommodate all types of restaurants including those

with and without internet access.


February - 2013, pp. 220-225


Figure 1. The system architecture of AOS-RTF without internet access.

The architecture in figure 1 is restricted to restaurant vicinity, whereas Figure 2 shows the system architecture that

provides flexibility to customers to make order prior to arrival at restaurant. This system facilitates customer to order

from their workplace and are notified when their order is prepared, thus saving their waiting time at the restaurants.

Figure 2. The system architecture of AOS-RTF with internet access.

Figure 3 shows the 3-tier architecture of AOS-RTF, it consist of Presentation layer, Business layer and data access layer.

Figure 3. Layered Architecture of AOS-RTF


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B. System Design In this section we present some of the system diagrams such as context diagram (CD), andwhich will provide a

clear system overview. Figure 4 depicts the CD of the AOS-RTF system. Firstly the restaurant owner will log into the

system and update the menu and advertise the promotion strategies. The customer has to login the system so that the

system can assign identification number to the ordered menu. The customer information and menu choices are sent to the

system over wireless network. The restaurant owner and the kitchen staff will receive the ordered lists from the system.

The restaurant owner can update the order status into the system. The customer can thus view his order status. After

having the food customer can make payment and enter feedback regarding restaurant system and services.

Figure 4. System Context Diagram.

Figure 5 shows the Entity Relationship Diagram (ERD) of AOS-RTF. This gives a clear view of the entities and

their corresponding attributes and it also shows the relationship between entities. The ERD shown in figure 4 is self

explanatory.

Figure 5. ERD Of AOS-RTF


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IV. RESULTS & ANALYSIS A. System Specifications

The AOS-RTF system is designed using the JAVA programming language. We have used android technology (a

linux based operating system) to design the user interface. The system administrator will have windows operating system

on his laptop or desktop. The database is designed using MySQL. WiFi (wireless Fidelity) is used to send information to

and retrieve data from AOS-RTF. We have used Android 2.2.3 Gingerbread as the working platform; the system is

compatible with all higher versions of Android OS.

B. Analysis Fig.6 shows a graph of features Vs rating scale for the 3 major automaton tools in Restaurant sector namely, the

PDA based System [2, 4], Android based system and multi-touchable restaurant system [3]. The user interface of

Android based system is more attractive than the PDA and Multi-touchable systems. Comparing the processing speed of

these three systems we find that speed of Android system and Multi-touchable system is almost the same whereas the

PDA based systems are little slower thanthe other two systems. Android based system is the cheapest automation

solution for the restaurant owners.

Only the Android system (AOS-RTF) can be remotely accessed i.e the customers can place orders prior to coming in

restaurants. The other two systems lack in this feature. Thus, the analysis shows that AOS-RTF (Android based system)

is the optimal solution for the restaurant owners.

V. CONCLUSION AND FUTURE WORK In this paper, we present an automated food ordering system with-real time customer feedback (AOS-RTF).This

system is convenient, effective and easy thereby improving the performance of restaurants staff. It will also provide quality of service and customer satisfaction. Overall conclusion is that, this is a fabulous food ordering system for the

restaurant sector, made by combining the Android and Wireless technology.

In next phase, we will be working on providing provisions to accept different types of payments like checks, credit

cards, debit cards, tips, etc. The system can be further extended to register and link multiple restaurants to enhance the

dining experience of customers.

ACKNOWLEDGEMENT

This work is completed under the guidance of Prof. Jayshree Chaudhari and Prof. Jayant Jadhav. We express our

gratitude towards them for their continuous support on this research. We would also like to thank the reviewers for their

suggestions to improve this paper.

REFRENCES

[1] T.P. Liang, et al., Adoption of mobile technology in business- a fitviability model, Industrial Management & data systems, vol . 107, pp. 1154-1169, 2007.

[2] K. Kamarudin, et al., The Applictaion of Wireless Food Ordering System, MASAUM Journal of Computing, vol. 1,pp. 178-184, 2009.

[3] J. Mustafaet al., Touch & Dine : A multi-touchable dining system, UAEE International Journal of Computer Science and its Applications, vol 1, issue 1.ISSN 2250-376

[4] XU Hongzhen, et al, Wireless Food Ordering System Based on Web-services, Second international Conference on Intelligent Computation Technology and Automation, 2009.

[5] J. Purnama, et al.Application of Order Management System in Restaurants, Seminar Nasional Aplikasi Teknologi Informasi 2007, Yogyakarta, 16 June 2007 (SNATI 2007) ISSN: 1907-5022.

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Features

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touchable

PDA

Fig. 6. Comparison of Various Automation techniques in

Restaurant sector.


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[6] N. A. Samsudin et al., Customizable Wireless Food ordering System with Real time customer feed-back .2011 IEEE Symposium on Wireless Technology & applications(ISWTA), September 25-28,2011, Langkawi, Malaysia.

[7] Gisela T. et al., Developing An Android based learning application for Mobile devices, EATIS 12 Proceedings of 6

th Euro American Conference on Telematics and Information Systems. ISBN: 978-1-4503-1012-3.

[8] Frank Sposaro et al., iwander: An Android Application for Dementia Patients, 32nd Annual International Conference of the IEEE EMBS Buenos Aires, Argentina, August31-sept 4, 2010.

[9] Ameet Chhatwal et al, Android Based Distributed tracker application : LOG LIFE, Unpublished. [10] Amit Kushwah et al., Location Based Services Using Android Mobile Operating System, International Journal of

Advances in Engineering & Technology, Mar 2011. (IJAET) ISSN: 2231-1963.

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