V mware operational readiness for cloud computing service
-
Upload
solarisyougood -
Category
Technology
-
view
439 -
download
0
Transcript of V mware operational readiness for cloud computing service
© 2013 VMware Inc. All rights reserved
VMware Operational Readiness for Cloud Computing ServiceKickoff
2
Download
Student Guide & Internal & Confidential Update Daly - https://goo.gl/VVmVZ0
-- Release Notes http://ouo.io/BWTCno
00 Document Map http://ouo.io/NIZVq
01 Delivery Reference Guide http://ouo.io/y6yXB
02 Pre-Engagement Checklist http://ouo.io/zXIPg
03 Consultant Guide http://ouo.io/GoUlA
A01 Work Breakdown Structure http://ouo.io/YhaJ86
A02 Kickoff http://ouo.io/dJPzG
A03 Pre-Discovery Workshop and Schedule Guide http://ouo.io/vTQ2R
A04 Discovery Workbook http://ouo.io/dteQPJ
A05 Planning Workshop http://ouo.io/bVXtvz
A06 Recommendations http://ouo.io/awNkwH
A07 Conclusion http://ouo.io/NJ8jwf
A08 Assessment Report http://ouo.io/MPkCq
3
Agenda Overview Delivery Team Project Phases, Activities, and Timeline Framework Deliverables Engagement Expectations Next Steps
4
Overview
5
Purpose
Conduct high-level gap analysis on customer’s strategic organization and operational capabilities. This assessment is focused on the virtualization and cloud layers
Review gaps in VMware vCloud® best practice guidelines Build recommendations for remediation Refine and prioritize recommendations to support transition to
cloud computing
6
Scope
Review against VMware best practice guidelines• Customer’s cloud strategy and vision for IT as a Service
• Customer’s organizational structure supporting the virtualization and cloud layer
• IT business and consumer control, service control, operations control, and infrastructure control
• Overall IT processes
• IT management and governance tools
Deliver organizational and operational workshops• Data gathering
• Operational recommendation prioritization
Deliver prioritized remediation recommendations
7
Delivery Team
8
Roles
VMware• Engagement management – <name>
• Operations consultant – <name>
• Operations SME – <name>
Customer• Executive responsible for cloud computing strategy
• Project manager
• IT service, operations, and infrastructure control managers
• Enterprise architect
• VMware vSphere® architect
• Technical staff as required
9
VMware Management Plan
Engagement management• Responsible for overall customer relationship and project management of
VMware tasks and deliverables, as specified in the SOW
• Manages coordination with customer project manager
• Tracks VMware progress and deliverables
• Provides escalation triage
• Obtains project sign-off
10
Other VMware Responsibilities
Operations consultants or operations SMEs• Lead discovery workshops
• Strategy• Organization • IT business and consumer control
• Service control
• Operations control
• Infrastructure control
• Conduct gap analysis and create remediation recommendations
• Lead forward-planning workshops
• Refine and prioritize recommendations to support transition to vCloud
11
Project Phases, Activities, and Timeline
12
Project Phases
Planning and pre-engagement preparation Engagement kickoff Discovery workshops and analysis Planning workshops Recommendations presentation
13
Project Phases
Phase 5
Recommendation Presentation
Phase 4
Planning Workshops
Phase 3
Discovery Workshops and Analysis
Week 1
Phase 2
Engagement Kickoff
Phase 1
Planning and Pre-Engagement
Week 0 Week 1 - 3 Week 3 - 4
Key Events
SOWSign-off
RecommendationPresentation
Agreement onWork Breakdown Structure
EngagementKickoff
Planning Call
Pre-EngagementDiscovery
Workshop Scheduling
Discovery WorkshopKickoff
Data Collection Key Recommendations
RecommendationPrioritization
Gap Analysis
DocumentReview
Project Conclusion
Today
Week 4
14
Planning and Pre-Engagement Preparation and Kickoff
Validate completion• Confirm that all required discovery workshops are scheduled in accordance
with the pre-discovery workshop and schedule guide
• Confirm workshop participation
• Confirm agreement on Work Breakdown Structure (WBS) activities
15
Discovery Workshops and Analysis
High-level information about customer’s current state of readiness for deploying and operating a vCloud environment
Use multiple discovery workshops to collect and analyze data
16
Discovery Workshop Objectives
Focus on high-level understanding• Strategy for using vCloud environment as a basis for IT as a Service
• IT organizational structure in the current virtualization or cloud environment
• How the virtualization or cloud environment is governed
• How consumer experience is enhanced
• How services offered in the current virtualization or cloud environment are managed
• How the organization manages the virtualization or cloud environment operationally to support the services
• How the infrastructure that supports the virtualization or cloud environment is managed
• Virtualization, or cloud infrastructure architectures with a focus on the areas most important to deploying a vCloud environment
17
Analysis Objectives
Identify gaps between the current state and VMware best practice guidelines for vCloud
Develop recommendations for closing the gaps
18
Planning Workshops
VMware works with the customer’s team to prioritize and present the recommendations developed in discovery workshops and analysis• Prioritize recommendations
• Develop and deliver a presentation
• Deliver to the customer’s executive sponsor and project stakeholders
19
Project Conclusion
Deliverables• Final version of the VMware Operational Readiness for Cloud Computing
Service Discovery Workbook
• Final version of the VMware Operational Readiness for Cloud Computing Service Recommendations presentation
• Final version of the VMware Operational Readiness for Cloud Computing Service Assessment Report
• Project conclusion presentation to the customer’s project sponsor and designated customer stakeholders
20
Framework
21
VMware Cloud IT Service Management Framework
End User ComputingService Portfolio
Management
Provisioning Management
Service Level Management Service Showback and Metering
Service Development Management
Service Control
Operations Control
Infrastructure Control
IT Business and Consumer Control
Consumer Managementand Reporting
Accounting and Billing
Risk Mgmt Demand Management
Business A
lignment
IT Efficiency
IT Financial Management
IT Vendor Management
Configuration and Compliance Management
ITBM
Dem
and
Supp
ly
Infrastructure Architecture Services
Infrastructure Engineering Services
Availability and Continuity Management
Integration and Automation Management
Consumer Self-Service Catalog Management
Access and Security Management
Change Management
Capacity Management
Performance Management Analytics, Trending, and Metrics
Monitoring, Event, Incident, and Problem Management
IT Risk Management
Release Management
Infrastructure Deployment Services
IT Strategy and Policy Dev.
Service DeskService Catalog Management
(vSphere 5 Image Builder and Auto Deploy)
Provisioning Management
IT Governance Consumer Management
Service Design and DevelopmentService Governance and Lifecycle Management
Proactive Operations Management
24
VMware Operational Readiness for Cloud Computing Framework
StrategyO
rgan
izat
ion
25
Deliverables
26
Results
VMware Operational Readiness for Cloud Computing Service Discovery Workbook
VMware Operational Readiness for Cloud Computing Service Recommendations presentation
VMware Operational Readiness for Cloud Computing Service Assessment Report
VMware Operational Readiness for Cloud Computing Service Conclusion presentation
27
Workbook Tool – Engagement Framework
28
Service Portfolio Management Effort ImpactDevelop & align service offerings strategy to technology and business roadmaps
Guideline MandatoryAssessed
Level StatusEstablish, document, and adopt Service Portfolio Management process for virtualization/cloud computing-based service offerings NoService Portfolio function implemented with service offering strategy alignment to technology services to overall IT cloud computing strategy No 2Service Owners identified NoEstablish chargeback and metering, security, and operational considerations as part of the service definition NoBusiness demand management impacts the prioritization of the service portfolio NoDefine and deploy an integrated tool for Service Portfolio Management NoEstablish, report, and review KPIs for Service Portfolio Management process NoEstablish and document virtualization/cloud computing Service Portfolio roles and responsibilities with assignments as part of the COE No
Sample Workbook
Sample
29
Findings – Gap Analysis
29
Operations ControlTarget Actual
Monitoring, Event, Incident & Problem Mgmt 3 2.0Change Management 3 1.0Configuration and Compliance Management 3 2.0Capacity Management 3 4.0Availability and Continuity Management 3 1.0Release Management 3 3.0Integration & Automation Management 3 2.0Provisioning Management 3 1.0Performance Management 3 1.0Analytics, Trending and Metrics 3 2.0Access and Security Management 3 1.0
0
1
2
3
4
5
Monitoring, Event, Incident & Problem Mgmt
Change Management
Configuration and Compliance Management
Capacity Management
Availability and Continuity Management
Release ManagementIntegration & Automation Management
Provisioning Management
Performance Management
Analytics, Trending and Metrics
Access and Security Management
Operations Control Maturity scores:Series1 Series2
31
Readiness Framework Heat Map
32
Infrastructure
Control
RecommendationsFindings
– Non-standard infrastructure architecture
– Non-standard virtualization provisioning procedures
Short Term• Create standard virtualization
provisioning project template
Long Term• Develop and maintain architectural
blueprintsDetailed Sample
Outcomes – Recommendations Presentation
34
Organization ServiceControl
OperationsControl
InfrastructureControl
Top Short-Term Opportunities Strategy
<xyz> Organization
<xyz> Business Control
<xyz> Service Control
<xyz> Operations Control
<xyz> Infrastructure Control
<xyz>
Red Green Red Green Red Green Red Green
Strategy
Red Green
SummarizedSample
Business Control
Red Green
Executive Sponsor – Recommendations Presentation
36
ITaaS Strategy Financial Mgmt - IT OrganizationService Mgmt - IT Organization
Operations Mgmt - IT Organization
Infrastructure Mgmt - IT Organization
Consumer Mgmt. & Reporting
Business Requirements Mgmt.
IT Financial Mgmt.
Accounting & Billing
Risk Mgmt.
IT Vendor Mgmt.
Service Catalog Mgmt.
Service Level Mgmt.
Service Portfolio Mgmt.
Service Development and Implementation Mgmt.
Demand Mgmt.Chargeback and MeteringService DeskEvent Mgmt.
Incident and Problem Mgmt.
Change and Configuration Mgmt.
Capacity and Availability Mgmt.
Continuity Mgmt.
Release Mgmt.
Integration & Automation Mgmt.
Provisioning Mgmt.
Performance Mgmt.
Architecture Services
Deployment Services
Infrastructure Provisioning Services
Integration and Automation Services
Infrastructure Capacity Mgmt.
Security and Compliance Mgmt.Monitoring
1
1.5
2
2.5
3
3.5
4
4.5
5
Capability Scores Target State Existing State
Executive Sponsor – Summary View
36
Executive SummarySample
38
Engagement Expectations
39
Out-of-Scope Items for Project
Designing or implementing any VMware Operational Readiness for Cloud Computing Service recommendations
Defining a new organization structure for the customer Creation and updates of IT process area documentation or
operation manuals Creation and updates to IT process metrics and KPIs Development of <Customer> service offerings Planning deployment of <Customer>’s VMware cloud or supporting
vSphere environments Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one datacenter Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one IT organization
40
Out-of-Scope Items for Project (cont.)
Architecting, designing, installing, or configuring a vSphere environment
Architecting, designing, installing, or configuring a VMware cloud environment
Configuring, tuning, or troubleshooting of customer server, storage, or network environments resulting from any VMware Operational Readiness for Cloud Computing Service recommendations
Making specific recommendations regarding hardware, storage, or networking products or vendors
Hardware procurement, installation, configuration, testing, validation, or management of a vCloud environment
Designing or building a production vCloud environment
41
Key Customer Responsibilities
Provide timely access to required documentation and available IT process management tools
Management and leadership team to actively participate and provide direction, issue resolution, and help mitigating delivery risks during engagement execution
Project manager and the VMware engagement manager mutually agree in writing to the formal project plan governing this project
Project manager is responsible for identifying the appropriate participants in, as well as the timely scheduling of, discovery and planning workshops
42
Key Customer Responsibilities (cont.)
Staff to actively participate in this engagement, and individuals with relevant domain, business, operations, or technical expertise to be available as required
Access to facilities, computer systems, plans, process and policy documents, and organizational structure information as required for VMware team
Provide a suitable environment for discovery and planning workshops, including overhead projector and conference facilities
Customer is responsible for, and assumes any risk associated with, problems resulting from the content, completeness, accuracy, and consistency of any supplied data, materials, and information
43
Next Steps
44
Next Steps
Review and agree to project management plan and WBS Finalize workshop participants and workshop schedules Begin conducting discovery workshops Provide documentation for team review• Strategy, organizational, process, and architectural documentation
• Management tools strategy and lists
• Completed pre-discovery workshop and schedule guide
• Contact list
45
Questions
46
VMware Operational Readiness for Cloud Computing Service
VMware, Inc.3401 Hillview AvePalo Alto, CA 94304
Tel: 1-877-486-9273 or 650-427-5000Fax: 650-427-5001