V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder &...
Transcript of V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder &...
![Page 1: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/1.jpg)
© Temos International GmbH
V Foro De Salud Competitiva Santander1era Feria Tecnológica Y De Innovaciòn En Salud
Agosto 13 de 2019Bucaramanga
Dr. Claudia MikaFounder & CEO Temos International
![Page 2: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/2.jpg)
The International Health & Medical Tourism Market:* An overview and best practice examples* The impact of quality, safety and operational efficiency
on patient experience, marketing and successful business © Temos International GmbH
V Foro De Salud Competitiva Santander1era Feria Tecnológica Y De Innovaciòn En Salud
Agosto 13 de 2019Bucaramanga
![Page 3: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/3.jpg)
International Health & Medical Tourism
© Temos International GmbH
![Page 4: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/4.jpg)
4
Health tourism…
“Health tourism covers those types of tourism which have as a primarymotivation, the contribution to physical, mental and/or spiritual healththrough medical and wellness-based activities which increase the capacityof individuals to satisfy their own needs and function better as individualsin their environment and society.”
“Health tourism is the umbrella term for the subtypes: wellness tourismand medical tourism.”Source (31 July 2019): https://www.e-unwto.org/doi/pdf/10.18111/9789284420308
World Tourism Organization (UNWTO) 2018:
![Page 5: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/5.jpg)
5
Health tourism
• “Health tourism: tourism by people traveling from the place they live to anotherplace for healthcare purposes.” Ross, 2001
Hea
lth to
uris
m Medical tourism
Wellness tourism
Elderly tourism
Disabled tourism
Categorization “health tourism”
Turkish Ministry of Health and Department of Health Tourism, 2012
![Page 6: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/6.jpg)
6
Medical tourism, medical travel, …
“Medical tourism occurs when consumers elect to travel across internationalborders with the intention of receiving some form of medical treatment.This treatment may span the full range of medical services, but mostcommonly includes dental care, cosmetic surgery, elective surgery, andfertility treatment. ”
Source: https://www.oecd.org/els/health-systems/48723982.pdf
OECD Directorate for Employment, Labour, and Social Affairs (2011):
![Page 7: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/7.jpg)
7
International patients
• Live temporarily in a country as expatriate or resident and need medical treatment (emergency or scheduled)
• Visit a country as business traveler or tourist and need medical treatment (emergency or scheduled)
• Main reason: holiday and recreation• “Secondary”: medical treatment
• Visit a country for a scheduled and elective treatment • Main reason: medical treatment • “Secondary”: holiday and recreation
![Page 8: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/8.jpg)
8
International patients
Tourism medicine versus/plus medical tourism
![Page 9: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/9.jpg)
The medical tourism market
© Temos International GmbH
![Page 10: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/10.jpg)
10
The medical tourism market?
Source (01 August 2019):http://healthcaremangementit.blogspot.de/
![Page 11: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/11.jpg)
11
The medical tourism market?
Market size: 36.9 billion USDCAGR: 21.4%
CAGR: Compound Annual Gross RateSource (01 August 2019): see in the graph
![Page 12: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/12.jpg)
12
The medical tourism market?
Market size: 29 billionUSD by 2024CAGR: 7.3%
Source (01 August 2019): https://www.reuters.com/brandfeatures/venture-capital/article?id=76552
![Page 13: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/13.jpg)
13
Visa and Oxford Economics:Mapping the future of global travel and tourism
![Page 14: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/14.jpg)
14
Corrected after international complaints
![Page 15: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/15.jpg)
15
Updated version
![Page 16: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/16.jpg)
16
How big is the market?
http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
• USD 65-87.5 billion, based on approximately 20-24 million cross-border patients worldwide spending an average of USD $3410 per visit, including medically-related costs, cross-border and local transport, inpatient stay and accommodations.
• About 1.9 million Americans will travel outside the US for medical care this year (2019).
![Page 17: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/17.jpg)
17
Source (31 July 2019): https://apps.who.int/iris/handle/10665/271774
![Page 18: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/18.jpg)
18
WHO: evidence on global medical travel
• Yes, medical travel is projected to expand globally in the next decade
• Growth in medical travel is largely due to improved availability of healthtechnology, decreasing costs for travel and advertising by companies wishingto attract patients
BUT• There are considerable gaps in the current literature on reliable data
Published by WHO in 09/2015
![Page 19: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/19.jpg)
19
What are the top destinations?
Source (2017): http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
• Costa Rica• India• Israel• Malaysia• Mexico• Singapore• South Korea• Taiwan• Thailand• Turkey• United States
![Page 20: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/20.jpg)
20
What are the top destinations?
Source (01 August 2019): https://www.forbes.com/sites/reenitadas/2014/08/19/medical-tourism-gets-a-facelift-and-perhaps-a-pacemaker/#12e8c1bc391b
![Page 21: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/21.jpg)
21
Why these destinations?
Source (01 August): https://www.medigo.com/blog/medical-tourism-facts-figures/
Only a cost destination?
![Page 22: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/22.jpg)
22
What are the specialties?
Source (2017): http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
• Cosmetic surgery • Dentistry (general, restorative, cosmetic) • Cardiovascular (angioplasty, CABG, transplants) • Orthopedics (joint and spine; sports medicine) • Cancer (often high-acuity or last resort) • Reproductive (fertility, IVF, women's health) • Weight loss (LAP-BAND, gastric bypass) • Scans, tests, health screenings and second opinions
![Page 23: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/23.jpg)
23
How much to save (compared to US)?
Source (2017): http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
• Costa Rica 45 – 65 %• India 65 – 90 %• Brazil 20 – 30 %• Malaysia 65 – 80 %• Mexico 40 – 65 %• Singapore 25 – 40 %• South Korea 30 – 45 %• Taiwan 40 – 55 %• Thailand 50 – 75 %• Turkey 50 – 65 %
![Page 24: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/24.jpg)
Developments…
© Temos International GmbH
![Page 25: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/25.jpg)
25
31.03.2016
![Page 26: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/26.jpg)
26
29.06.2017
![Page 27: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/27.jpg)
27
20.07.2017
![Page 28: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/28.jpg)
05/08/2019 © Temos International GmbH 28
28.02.2019
![Page 29: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/29.jpg)
29
![Page 30: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/30.jpg)
30
![Page 31: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/31.jpg)
31
![Page 32: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/32.jpg)
32
![Page 33: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/33.jpg)
33
![Page 34: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/34.jpg)
05/08/2019 © Temos International GmbH 34
![Page 35: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/35.jpg)
© Temos International GmbH 35
Source: https://www.statista.com/statistics/795339/medical-tourism-market-value-latin-america/
![Page 36: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/36.jpg)
36
Summary part I
• It is crucial to use the same vocabulary and definitions when talking about health tourism, medical tourism, …
• Reliable data are difficult to find since it is difficult to measure international patient streams BUT they are available, e.g. in Malaysia, Dubai, and other countries
• Quality, uniqueness and costs of services are the main drivers √√
![Page 37: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/37.jpg)
The International Health & Medical Tourism Market:* An overview and best practice examples* The impact of quality, safety and operational efficiency
on patient experience, marketing and successful business © Temos International GmbH
V Foro De Salud Competitiva Santander1era Feria Tecnológica Y De Innovaciòn En Salud
Agosto 13 de 2019Bucaramanga
![Page 38: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/38.jpg)
Quality as part of accreditation
© Temos International GmbH
![Page 39: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/39.jpg)
• IT IS NOT: having some “quality documents” (with copy & paste from the internet) and a certificate on a quality management system (e.g. ISO 9001)
• IT IS NOT: Payment of X, provision of some data, desktop review (if any) and receiving the accreditation award
39
What is accreditation in healthcare?
![Page 40: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/40.jpg)
• Having governmental license(s) to practice• Having quality documents and a quality management system • Having excellent doctors and very good staff• Having defined outcome and performance indicators• Having good services, processes and immediate communication,
clean and comfortable environment
these are pre-conditions
40
What is accreditation in healthcare?
![Page 41: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/41.jpg)
41
Quality management is onlyone part of accreditation
What is accreditation in healthcare?
![Page 42: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/42.jpg)
42
![Page 43: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/43.jpg)
• IT IS: A never ending story• IT IS: Following external standards that are implemented internally• IT IS: A review of policies, procedures, guidelines, work instructions,
etc. including interviews and observation conducted by external, outside experts against the standards (compliance)
Validation of existing quality, staff and patient safety, patient experience, outcome, risk management, and others
43
What is accreditation in healthcare?
![Page 44: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/44.jpg)
44
![Page 45: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/45.jpg)
45
It is the sum of the organization‘s interactions!
What is accreditation in healthcare?
![Page 46: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/46.jpg)
46
It is an organization‘s culture!
What is accreditation in healthcare?
![Page 47: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/47.jpg)
47
It is a commitment to quality and safety!
What is accreditation in healthcare?
![Page 48: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/48.jpg)
48
Quality outcomes for the organization
• Streamline operations to increase efficiencies• Align departments and functions to coordinate and
harmonize systems• Increase staff competencies and satisfaction
![Page 49: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/49.jpg)
49
Quality outcomes for the organization
• Benefit from larger market share• Improve outcomes• Reduce risk & liability
![Page 50: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/50.jpg)
50
Business benefits for the organization
• Differentiation from competitors• Better brand visibility• Increased marketing potential
• Leverage your accreditation in marketing your services• Build trust and loyalty – demonstrated commitment to quality
![Page 51: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/51.jpg)
51
Cost of quality
Source (31 July 2019): http://www.novaces.com/focus-pdca.php
![Page 52: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/52.jpg)
52
Quality improvement for your patients
• Better clinical and non-clinical outcomes• Improve overall patient experience• Receive treatment in a safe, secure, trustworthy and third
party accredited environment• Assure continuum of care from first contact to follow up
![Page 53: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/53.jpg)
53
Hazardous waste: challenge
Harzardous waste management: appreciated
![Page 54: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/54.jpg)
54
Kitchen: appreciated, left challenge, right
![Page 55: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/55.jpg)
55
Emergency trolley (“before and after”):Same hospital in 2013 and 2016
![Page 56: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/56.jpg)
56
Best practice
![Page 57: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/57.jpg)
• Accreditation is a neutral, independent process to objectively assess, evaluate and validate the quality of clinical and non-clinical services
• Accreditation strives to assure optimal care, operational efficiency and adequate costs
• Accreditation strives to assure highest possible patient safety • Accreditation strives to assure best patient experience
• Quality and quality management are part of accreditation
57
Summary part II
![Page 58: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/58.jpg)
58
![Page 59: V Foro De Salud Competitiva Santander 1era Feria ...€¦ · Bucaramanga Dr. Claudia Mika Founder & CEO Temos International. The International Health & Medical Tourism Market: * An](https://reader034.fdocuments.us/reader034/viewer/2022052017/602f9db9cd846e6a23047eed/html5/thumbnails/59.jpg)
Thank you very much for your attention!www.temos-international.cominfo@[email protected]