V Col. 7, Issue D4 CNw Octosber 2011 2011.pdf · Instructor: Gihan Hussein September 21 - 22, 2011...
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The Journal of the Career Development Center at the American Chamber of Commerce in Egypt Nws October 2011 www.amcham.org.eg/cdc Vol. 7, Issue 4 CDC E nglish is one of the most widely used languages in today's world and has been the predominant language on almost every level of communication. Due to its widespread popularity it is no wonder that English has emerged as the international language of business. English is an integral part of business communication, job opportu- nities and globalization. Excelling in English can have a great impact on a successful career. With this in mind, AmCham’s Career Devel- opment Center recently introduced its new Business English course. The course is designed to help participants better conduct business in English and allows them to not only learn the language but also practice its use and assist in developing abilities and accomplishing career goals. Business English is a three-level course and caters to professionals with basic, intermediate or advanced level English skills. It is designed to help participants advance their professional English communication competency that will help them succeed in today’s business world. The course will help participants improve a full range of communication skills through its coverage of several important topics that are crucial in mastering the language. Topics covered in the course include vocabulary, grammar, speech, writing, reading and com- prehension. The course also provides case studies of real business scenarios which offers participants the op- portunity to apply what they learned during the course through exposure to real-life situations and the utilization of interactive problem-solving activities. English language is a skill that has become a necessity in today’s business world, it is especially critical in conducting global business interactions. Regardless of what industry your choose to pursue your career path in – whether it be finance, technology, healthcare, engineering, hospitality or education, mastery of the English language will help pave your road to success. I hope you all had a wonderful summer. With its end comes the perfect time to embark on a mission to improve your professional skills and participate in the necessary training that will help you attain your career goals. Sincerely, Dr. Mohamed Amin S. Hemimy AmCham Deputy Executive Director CDC Director u Book Review 5 u Certifications Schedule 6 u Workshops Calendar 8 Inside this issue... The Universal Language of Business
Transcript of V Col. 7, Issue D4 CNw Octosber 2011 2011.pdf · Instructor: Gihan Hussein September 21 - 22, 2011...
The Journal of the Career Development Center at the American Chamber of Commerce in Egypt
NewsOctober 2011
www.amcham.org.eg/cdc
Vol. 7, Issue 4
CDC
English is one of the most widely used languages in today's
world and has been the predominant language on almost
every level of communication. Due to its widespread popularity
it is no wonder that English has emerged as the international language
of business.
English is an integral part of business communication, job opportu-
nities and globalization. Excelling in English can have a great impact
on a successful career. With this in mind, AmCham’s Career Devel-
opment Center recently introduced its new Business English course.
The course is designed to help participants better conduct business
in English and allows them to not only learn the language but also
practice its use and assist in developing abilities and accomplishing
career goals.
Business English is a three-level course and caters to professionals
with basic, intermediate or advanced level English skills. It is designed
to help participants advance their professional English communication
competency that will help them succeed in today’s business world. The course will help participants improve a
full range of communication skills through its coverage of several important topics that are crucial in mastering
the language. Topics covered in the course include vocabulary, grammar, speech, writing, reading and com-
prehension. The course also provides case studies of real business scenarios which offers participants the op-
portunity to apply what they learned during the course through exposure to real-life situations and the utilization
of interactive problem-solving activities.
English language is a skill that has become a necessity in today’s business world, it is especially critical in
conducting global business interactions. Regardless of what industry your choose to pursue your career path
in – whether it be finance, technology, healthcare, engineering, hospitality or education, mastery of the English
language will help pave your road to success.
I hope you all had a wonderful summer. With its end comes the perfect time to embark on a mission to improve
your professional skills and participate in the necessary training that will help you attain your career goals.
Sincerely,
Dr. Mohamed Amin S. Hemimy
AmCham Deputy Executive Director
CDC Director
u Book Review 5
u Certifications Schedule 6
u Workshops Calendar 8
Inside this issue...
The Universal Language of Business
CDCNews
2
Head Office: CDC Workshops
Customer Service ManagementInstructor: Marwa KhodeirSeptember 20 - 22, 2011
Interviewing SkillsInstructor: Alex Krikor
September 18 - 20, 2011
Cash Flow TechniquesInstructor: Wael Ismail, CMA
September 11 - 13, 2011
Competency Based InterviewsInstructor: Gihan HusseinSeptember 21 - 22, 2011
Financial Analysis Techniques
Instructor: Ahmed Sherif, CMA
July 3 - 5, 2011
Material Handling and WarehousingInstructor: Robert Hamaoui
September 9 - 22, 2011
CDC Office: Ain Shams University
Marketing Professional Certificate (MPC)Graduation Project Ceremony with Dr. Mohamed AminJuly 18 – September 28, 2011
October 2011
3
Join us on facebook: www.facebook.com/amChamCDC
?Question: I want to improve my ability to manage larger projects and acquire additional
responsibilities but I don’t have the required experience for the PMP® cetification. Any advice?
CDC Career aDvisor: Certified Associate in Project Management (CAPM)® is a valuable entry-level certification for project
practitioners. It is designed for those with less project experience who are willing to demonstrate their
understanding of the fundamental knowledge, terminology and processes of effective project management.
The CAPM can get your career on the right path & take it to the next level.
Askthe Experts
Your Career Advisor
If you are unsatisfied with the quality of the ideas and suggestions you receivein problem-solving sessions, change your approach.
Next Time, take these steps: • Announce the meeting well in advance. Ask people to come armed withideas. Groups generally are better at evaluating ideas than at generatingthem. Outline the problem or opportunity so that people can think throughideas before the group meets.• Open with a round robin. Go around the room inviting input. Write sugges-tions on a flip chart or white board. Ask people to withhold criticism or com-ments, so people feel free to speak without fear of being shot down.• Encourage people to speak to the group. If someone wants to question an idea, that person should address the group,not the person who suggested the idea. Otherwise, the contributor could feel ganged up on or compelled by peer pres-sure to cede the point.• Set the example. Step up to suggest ideas when your turn comes. When others comment on your idea, do not rushin to defend it. If the idea is good, you will not be the only one to recognize its worth. And you don’t want to be surroundedby a group of “yes men” who agree with you only because you are the boss.
Better Brainstorming tips
Ask for performance feedback fromyour peers or from employees,bosses, customers and others andyou are sure to hear some thingsthat will surprise you. You cannotact on everything they suggest. Sohow do you decide which opinionsmatter most?Evaluate input and decide what toact on by answering the followingquestions:
• “In what performance areas did Iscore highest and lowest?”• “Do I share the respondents’opinions about my professionalstrengths and weaknesses?”• “Where does the feedback varymost dramatically from my self-as-sessment?”• “Does the feedback indicatemajor trouble spots that requireimmediate attention?” • “What changes can I make thatwill provide the biggest payoffover the next year?”• “What changes would give themost satisfaction if I made them?”
From the editors,
Dealing with Difficult People
Seek and Profit from Feedback
CDCNews
4
Business English CourseInstructor: Mrs. Walaa Abd El Aziz
July 2 - August 7, 2011
Pharmaceautical Sales and Marketing Certificate (PSMC)Instructors: Dr. Ahmed El Khabery and Dr. Sherif El Gendy
July 24 - August 11, 2011
CDC Office: Assiut University
Certified Business Professional (CBP)Customer Service Module
Instructor: Eng. Sherif El WeshahyAugust 2 - 6, 2011
For university schedules and registration please contact:
Ain Shams University: Tel: (20-2) 2403-8465 – 019-719-2020 • E-mail: [email protected]
Cairo University: Tel: 011-333-8331 – 019-719-3030 • E-mail: [email protected]
Assiut University: Tel: (20-8) 8242-3848 – 016-554-4080• E-mail: [email protected]
October 6 University: Tel: (20-2) 3836-3084 – 010-765-7151• E-mail: [email protected]
For graduates before the year 2009 please contact:
Main Office: Tel: (20-2) 3338-8220 • E-mail: [email protected]
Alexandria Office: Tel: (20-3) 546-1357 – 546-1375 • Fax: 545-8475 • E-mail: [email protected]
5
October 2011
How to Stop Worrying and Start LivingBy Dale Carnegie
"Those who don't know how to fight worry, die young." This ominous advice beginsDale Carnegie's bestseller, How to Stop Worrying and Start Living, an eight-parttreatise on the follies of worrying. Like other Carnegie books, this one is packedwith good old-fashioned common sense, illustrated with examples drawn from re-search on historical figures and interviews with business leaders. Somehow, eventhe most simple advice such as Carnegie's four-step method of problem solving--is presented in a way that makes you want to write it down and post it on the em-ployee bulletin board.
Learn how to break the worry habit now and forever!
With Dale Carnegie's timeless advice in hand, more than six million people havelearned how to eliminate debilitating fear and worry from their lives and to embracea worry-free future. In this classic work, How to Stop Worrying and Start Living,Carnegie offers a set of practical formulas that you can put to work today. It is abook packed with lessons that will last a lifetime and make that lifetime happier!
• Eliminate fifty percent of business worries immediately • Reduce financial worries • Avoid fatigue and keep looking young • Add one hour a day to your waking life • Find yourself and be yourself -- remember there is no one else on earth like you!
Fascinating to read and easy to apply, How to Stop Worrying and Start Living dealswith fundamental emotions and life-changing ideas. There's no need to live withworry and anxiety that keep you from enjoying a full, active life!
www.amazon.com
BOOKReview
The recession may have ended officially but your organization still may be feeling thepinch. Keep your staffers morale high, with these attitude-enhancing tips:
• Stay positive. If they sense that you are afraid or uncertain, they will feel the same.• Move out. Schedule visits to customers’ locations. Encourage staffers to call themon the phone and listen to their problems and ideas. Create channels for employeesto pass along what they hear, and look for ideas you can use to jump-start yoursales.• Set realistic goals. Consistently missed goals damage morale. If employees fallshort despite their best efforts, consider lowering the bar for now.
Adapted from “Cheer Up.” Kimberly McCall, Entrepreneur,
www.entrepreneur.com
Cope With Uncertainty
6
Certifications scheduleoctober 2011
Date Days topic Fees Le
Oct 16 - Dec 11 Every Sun PMP 4500
Oct 9 - Nov 20 Sun - Wed CSCP 12500
Oct 17 - Nov 19 Sat - Mon CSCP 12500
Oct 2 - Nov 30 Sun - Wed PHR/SPHR 12000
Oct 3 - Jan 5, 2012 Mon - Thu CMA 1 5500
Oct 1 - Dec 3 Sat - Wed CTP 6000
Oct 24 - Jan 5, 2012 Mon - Thu CTP 6000
Oct 8 - Nov 12 Every Sat EHR 4000
Oct 17 - Dec 1 Mon - Thu SMC 4500
Oct 16 - Nov 16 Sun - Wed Retail 3500
Oct 15 - Nov 5 Every Sat CBP 1500(Leadership)
Oct 2 - Dec 27 Every Sun CISA 4500
Oct 9 - Nov 23 Sun - Wed CBP 1500(Business Etiquette)
november 2011Date Days topic Fees Le
Nov 14 - Dec 15 Mon - Thu CM 5000
Nov 12 - Dec 31 Every Sat BSCM 2750
Nov 10- Jan 12, 2012 Every Thu PMP 4500
Nov 5- Jan 21, 2012 Sat - Wed CMA 1 5500
Nov 5- Jan 18, 2012 Sat - Wed CMA 2 5500
Nov 14- Jan 5, 2012 Mon - Thu CIA 2 3500
Nov 6 - Dec 25 Sun - Wed CIA 3 3500
Nov 6 - Dec 4 Every Wed CISM 4500
Nov 3 - Dec 8 Every Thu EHR 4500
Nov 5 - Dec 24 Every Sat IAC 3000
Nov 5 - Dec 17 Every Sat MPC 3000
Nov 6 - Dec 4 Sun - Wed SPC 3000
Nov 5 - Dec 24 Every Sat Retail 3500
Nov 13 - Dec 27 Sun - Wed CBP 1500(Customer Service)
December 2011Date Days topic Fees Le
Dec 3 - Dec 24 Every Sat CBP (Sales) 1500
To subscribe to theCDC News
Send us your name, title, company, phone number and address
E-mail: [email protected]
Tel: (20-2) 3338-8220 • Fax: (20-2) 3337-3779
You will stay more firmly in control ofyour emotions, your team and yourschedule if you change managementstyle from reactionary to responsive.What’s the difference? Reactingmeans jumping in before you havethought through the situation. Re-sponding means waiting until youhave taken in the situation andformed a plan.Take these steps to start responding:
• Remember the big picture. Do notoverlook your overall goals and ob-jectives. Consider how the currentsituation fits into the big picture andyou will find it easier to respond ap-propriately.• Put it in context. What is happen-ing on your team and throughoutyour organization? Make sure thatyour next step benefits you, the or-ganization and everyone evolved.• Don’t favor emotion over logic. Butdon’t focus on logic alone, either.The best decisions come from ablend of gut reaction and facts. Bal-ance your immediate visceral re-sponse with the information youneed to fill in critical blanks.• Recognize choices. When youreact immediately you often don’trealize that you have more than onegood option. If you take time to an-alyze the situation, you will realizethat you always have choices. Con-sider them - and their likely conse-quences-before you act.
-Adapted from “Six Ways to
Respond Rather Than React,”
Kevin Eikeberry,
www.kevinkenberry.com
Change Crisis
Management Aproach
CDCNews
Join us on facebook: www.facebook.com/AmChamCDC
Business EnglishRecognize the Difference
This course will help you conduct business in English
and allow you to practice the language. The
course will assist you in developing your abilities to accomplish your goals.
With Business English you will gain knowledge, information,
experience, as well as enjoy the different and entertaining activities
www.amcham.org.eg
SpecialDiscountForStudents
For further information contact:
Cairo: Main Office: Tel: (20-2) 3338-8220 – 3337-1050 – 010-882-9257
Fax: (20-2) 3337-3779 • E-mail: [email protected]
Assiut::Assiut University: Tel: (20-8) 8242-3848 – 016-554-4080 • E-mail: [email protected]
CDCNews
8
CDC Workshops Calendar
Date Topic Time Fees
2-4 The Future of Decision-Making 9:00am-2:00pm 12503-5 Organizational Behavior 9:00am-2:00pm 12503-5 Inventory Management 4:00pm-9:00pm 12503-5 Negotiating for Results 9:00am-2:00pm 9509-11 The Time Paradox 9:00am-2:00pm 95010-12 Intermediate Project Management 9:00am-2:00pm 125011-13 Treasury & Cash Management 4:00pm-9:00pm 125011-13 Hiring for Success 9:00am-2:00pm 125016-18 Selling in Tough Times 9:00am-2:00pm 125017-19 Stress Reduction & Relief 9:00am-2:00pm 95017-20 Logistics Management & Strategy 4:00pm-9:00pm 195018-20 The Science of Influence 9:00am-2:00pm 125018-20 Executive Secretary to Office Manager 9:00am-2:00pm 125023-25 Strategic Leadership Competencies 4:00pm-9:00pm 125024-26 The Professional Supervisor 9:00am-2:00pm 125024-27 Introduction to Derivatives 4:00pm-9:00pm 195025-27 Coaching: Leadership Skills 9:00am-2:00pm 125025-27 Social Insurance Law 9:00am-2:00pm 950
oCToBeR
NovemBeR
2-4 The Future of Decision-Making 9:00am-2:00pm 12503-5 Organizational Behavior 9:00am-2:00pm 12503-5 Inventory Management 4:00pm-9:00pm 12503-5 Negotiating for Results 9:00am-2:00pm 9509-11 The Time Paradox 9:00am-2:00pm 95010-12 Intermediate Project Management 9:00am-2:00pm 125011-13 Treasury & Cash Management 4:00pm-9:00pm 125011-13 Hiring for Success 9:00am-2:00pm 125016-18 Selling in Tough Times 9:00am-2:00pm 125017-19 Stress Reduction & Relief 9:00am-2:00pm 95017-20 Logistics Management & Strategy 4:00pm-9:00pm 195018-20 The Science of Influence 9:00am-2:00pm 125018-20 Executive Secretary to Office Manager 9:00am-2:00pm 125023-25 Strategic Leadership Competencies 4:00pm-9:00pm 125024-26 The Professional Supervisor 9:00am-2:00pm 125024-27 Introduction to Derivatives 4:00pm-9:00pm 195025-27 Coaching: Leadership Skills 9:00am-2:00pm 125025-27 Social Insurance Law 9:00am-2:00pm 950
November traditionally is a timefor expressing gratitude foreverything that you have and foreverything that has gone right-no matter what you may stilllack or what has gone wrong.Particularly this year, whenmany employees are doing somuch uncertainty, use thesecreative and low-cost ideas togive thanks for their efforts.
• Put it in a letter. Schedulesome time with other leadersand work together to identifyoutstanding contributions fromeach employee over the pastyear. Express your apprecia-tion clearly and thank workersfor hanging in there through atough year.• Lighten up. Set casual dressguideline for the rest of theyear. While protecting your or-ganization’s image and rela-tionships with customer, youcan relieve one source ofworkers’ stress at this busytime of year.• Broadcast your gratitude.Turn to social media outletslike Facebook and Twitter aswell as your organization’s e-mail list and website to list theyear’s key accomplishmentsand to thank the people in-volved. That will deliver amorale boost that lasts intothe New Year.
Adapted from “Top 10 Ways to
Thank Employees for a Year
Well Done.”
Roy Saunderson, Recognition
Management Institute,
www.realrecognition.com
Show Employees
your Gratitude
DeCemBeR
4-6 Skills for Administrative Assistants 9:00am-2:00pm 12505-7 Strategic Selling 4:00pm-9:00pm 12506-8 Six Sigma 9:00am-2:00pm 12506-8 Budgets & Managing Money 9:00am-2:00pm 125011-13 Performance Appraisal 9:00am-2:00pm 125011-15 Mergers & Acquisitions 4:00pm-9:00pm 240012-15 Train the Trainer 9:00am-2:00pm 195013-15 Strategic Planning 4:00pm-9:00pm 125013-15 Finance for Non-Financial Managers 9:00am-2:00pm 125018-20 The Time Paradox 9:00am-2:00pm 95019-21 The Secret of Change Management 9:00am-2:00pm 125020-22 Business Succession Planning 9:00am-2:00pm 125020-22 Strategic Marketing 4:00pm-9:00pm 125025-27 Sales Force Management 9:00am-2:00pm 125026-28 Financial Analysis 4:00pm-9:00pm 125026-28 Income Tax Law 9:00am-2:00pm 95027-29 Telemarketing: Using the Phone as a Sales Tools 9:00am-2:00pm 125027-29 Strategic Staffing 4:00pm-9:00pm 1250
October 2011
التوقيتالقيمةاملوضوعالتاريخ ٥-۳٥-۳
۱۱-۹۱۲-۱۰۱۳-۱۱۱۸-۱٦۱۹-۱٦۲۰-۱۸۲٥-۲۳۲٦-۲٤۲۷-۲٥
العائد على االستثمار من التدريبمهارات اخصائى التدريبمهارات العرض و التقديم
القيادة الفعالة - برنامج التطوير الذاتىتحليل القوائم المالية
ادارة االزماتاالدارة الفعالة العمال المشتريات
تحديد االحتياجات التدريبيةدليل السكرتارية التنفيذية
قانون الضريبة المصرى على الدخلاجراء المقابالت الشخصية
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۹۰۰۹۰۰۹۰۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰
۳-۱۳-۱
۱٥-۱۳۱٦-۱٤۱۷-۱٥۲۲-۲۰۲٤-۲۲۲۳-۲۱۲٤-۲۲۲۹-۲۷۳۰-۲۸۳۰-۲۸
التخطيط المالى واعداد الموازناتبناء وادارة فريق خدمة العمالء
االبداع و التميز فى الخدمةمحاسبة التكاليف وترشيد االنفاق
مدير الول مرةاالساليب الحديثة فى الترويج والتسويقالخطوات العشر التخاذ القرار الصحيح
التخطيط واتخاذ القراراتمهارات االتصال
قيادة و تحفيز المرؤوسينادارة الوقت
مهارات التفاوض
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م
۱۱٥۰۹۰۰
۱۱٥۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۹۰۰۹۰۰۹۰۰
۷-٤۷-٥۸-٦
۱۳-۱۱۱٥-۱۲۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۱۹۲۷-۲٥۲۸-۲٦۲۹-۲۷
ادارة المشروعاتقانون العمل المصرى
مهارات واساليب البيع الفعالالمعايير الدولية العداد التقارير المالية
صياغة المناقصات والتعاقداتالسكرتارية- مهارات التعامل مع االخرين
االدارة المالية لغير الماليينكيف تفكر استراتيجيا
تحليل المخزون الراكد وتعظيم ربحيتهتنمية مهارات فريق المبيعات
كيفية تقييم االداءقياس ادارة عالقات العمالء
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۱۱٥۰۹۰۰۹۰۰
۱۱٥۰۱۱٥۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰
التوقيتالقيمةاملوضوعالتاريخ
arabic Workshops Calendar
التوقيتالقيمةاملوضوعالتاريخ ٥-۳٥-۳
۱۱-۹۱۲-۱۰۱۳-۱۱۱۸-۱٦۱۹-۱٦۲۰-۱۸۲٥-۲۳۲٦-۲٤۲۷-۲٥
العائد على االستثمار من التدريبمهارات اخصائى التدريبمهارات العرض و التقديم
القيادة الفعالة - برنامج التطوير الذاتىتحليل القوائم المالية
ادارة االزماتاالدارة الفعالة العمال المشتريات
تحديد االحتياجات التدريبيةدليل السكرتارية التنفيذية
قانون الضريبة المصرى على الدخلاجراء المقابالت الشخصية
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۹۰۰۹۰۰۹۰۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰
۳-۱۳-۱
۱٥-۱۳۱٦-۱٤۱۷-۱٥۲۲-۲۰۲٤-۲۲۲۳-۲۱۲٤-۲۲۲۹-۲۷۳۰-۲۸۳۰-۲۸
التخطيط المالى واعداد الموازناتبناء وادارة فريق خدمة العمالء
االبداع و التميز فى الخدمةمحاسبة التكاليف وترشيد االنفاق
مدير الول مرةاالساليب الحديثة فى الترويج والتسويقالخطوات العشر التخاذ القرار الصحيح
التخطيط واتخاذ القراراتمهارات االتصال
قيادة و تحفيز المرؤوسينادارة الوقت
مهارات التفاوض
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م
۱۱٥۰۹۰۰
۱۱٥۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۹۰۰۹۰۰۹۰۰
۷-٤۷-٥۸-٦
۱۳-۱۱۱٥-۱۲۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۱۹۲۷-۲٥۲۸-۲٦۲۹-۲۷
ادارة المشروعاتقانون العمل المصرى
مهارات واساليب البيع الفعالالمعايير الدولية العداد التقارير المالية
صياغة المناقصات والتعاقداتالسكرتارية- مهارات التعامل مع االخرين
االدارة المالية لغير الماليينكيف تفكر استراتيجيا
تحليل المخزون الراكد وتعظيم ربحيتهتنمية مهارات فريق المبيعات
كيفية تقييم االداءقياس ادارة عالقات العمالء
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۱۱٥۰۹۰۰۹۰۰
۱۱٥۰۱۱٥۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰
التوقيتالقيمةاملوضوعالتاريخ
9
You can improve your one-on-one relationships withevery staff member. Put these suggestions to use:
• Appreciate others’ depth. You may find it easyto pigeonhole them as “staffers” or “subordinates.”However, they have many roles, including someyou may know nothing about, such as parent, vol-unteer, caregiver and the like. None of those rolescan excuse on-the-job irritability or distractions, butsometimes they explain them. When others do notbehave as you think they should ,ask about thereason instead of silently giving up on the relation-ship. Occasionally inform others about your multi-ple roles, too, so they can appreciate your depthin turn.• Don’t talk down to them. When a team memberapproaches you to explain a problem with a proj-ect, it’s easy to respond in a way that soundsharsh: “Things look bad. I can’t believe you let thishappen. Why weren’t you paying attention?” Youmay hear a denial or an excuse in response. Butthe conversation does not have to go that way.Two angry or defensive people cannot expect tohave a productive conversation. Deal with any im-mediate decisions, and then cool down before youdiscus the matter further.
-Adapted from the Agile Manager’s Guide to influ-
encing people, John Hook, Velocity Business Pub-
lishing, www.velocitypublishing.com
Improve your Workplace Image
For more information, please contact:Tel: (20-2) 3338-1050 • Fax: (20-2) 3337-3779
amCham’s Career Development Center offers tailored Workshops.
these are developed to fit the specific needs of your company and the
individual needs of your employees.
We develop custom course material for each tailored workshop.
all workshops are delivered by our qualified instructors.
Transforming Your Company’s Needs into WorkshopsTailored Workshops
PRoCeDuReS foR ComPaNIeS RegISTeReD By ITC
• Companies must submit the following one week before the course start date:
1. 20% of course fees in cash or by check payable to the American Chamber of Commerce in Egypt with the LOC (Letter of Commitment)
2. LOC should be signed by both parties: IMC and the company3. Company should attach a copy of participants’ identification cards
with the LOC• Companies are committed to pay the remaining 80% of the
course’s fees even if the participants do not show up.
CaNCellaTIoN PolICy
• 100% refund if canceled 11-13 days before the course’s start date• 75% refund if canceled 8-10 days before the course’s start date• 50% refund if canceled 5-7 days before the course’s start date• 25% refund if canceled 2-4 days before the course’s start date• No refund if cancelation is within 1 day of the course’s start date or in the event that participants do not show up
For further information, please contact:
Tel: (20-2) 3338-1050 • Fax: (20-2) 3338-9894
E-mail: [email protected]
اكتوبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠مدير الول مرة٥-٤٨٫٣٠ص-٤م٩٠٠التفكير االبداعى وقرارات االدارة العليا٨-٧
٨٫٣٠ص-٤م٩٠٠املفاوضون الناجحون١١-١٠٨٫٣٠ص-٤م٩٠٠فن ادارة التنافس١٢-١١٤م-٩م١١٥٠ادارة املشروعات١٤-١١٨٫٣٠ص-٤م٩٠٠تقييم االداء١٤-١٣٨٫٣٠ص-٤م٩٠٠القيادة الفعالة برنامج التطوير الذاتى١٨-١٧٨٫٣٠ص-٤م٩٠٠فن ادارة العمالء من خالل التليفون١٩-١٨٤م-٩م١١٥٠املواد التشغيلية وادارة ازون٢١-١٨٨٫٣٠ص-٤م٩٠٠مهارات بناء الفريق٢١-٢٠٨٫٣٠ص-٤م٩٠٠املهارات السبع للنجاح٢٥-٢٤٨٫٣٠ص-٤م٩٠٠تنمية مهارات املديرين- رحلة التميز االدارى٢٦-٢٥٤م-٩م١٠٠٠ادارة املوارد البشرية٢٨-٢٦٨٫٣٠ص-٤م٩٠٠السكرتارية - مهارات التعامل مع االخرين٢٨-٢٧
نوفمبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠افكار لكسر االطار٢-١٨٫٣٠ص-٤م٩٠٠قانون الضريبة املصرى على الدخل٣-٢٤م-٩م١٠٠٠االدارة املالية٤-٢٨٫٣٠ص-٤م٩٠٠حل املشكالت واتخاذ القرارت الفعالة٤-٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٨-٧٨٫٣٠ص-٤م٩٠٠مهارات اخصائى التدريب٩-٨
٤م-٩م١١٥٠حتليل ازون الراكد وتعظيم ربحيته١١-٨٨٫٣٠ص-٤م٩٠٠فن االدارة بالتفويض١١-١٠٨٫٣٠ص-٤م٩٠٠ادارة املوارد البشرية٢٢-٢١٨٫٣٠ص-٤م٩٠٠دليل السكرتارية التفيذية٢٣-٢٢٤م-٩م١٠٠٠ادارة التسويق٢٥-٢٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٢٥-٢٤٨٫٣٠ص-٤م٩٠٠االدارة املالية لغير املاليني٢٩-٢٨٤م-٩م١٠٠٠التخطيط الستراتيجى٣٠-٢٨٨٫٣٠ص-٤م٩٠٠ادارة الوقت٣٠-٢٩
اكتوبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠مدير الول مرة٥-٤٨٫٣٠ص-٤م٩٠٠التفكير االبداعى وقرارات االدارة العليا٨-٧
٨٫٣٠ص-٤م٩٠٠املفاوضون الناجحون١١-١٠٨٫٣٠ص-٤م٩٠٠فن ادارة التنافس١٢-١١٤م-٩م١١٥٠ادارة املشروعات١٤-١١٨٫٣٠ص-٤م٩٠٠تقييم االداء١٤-١٣٨٫٣٠ص-٤م٩٠٠القيادة الفعالة برنامج التطوير الذاتى١٨-١٧٨٫٣٠ص-٤م٩٠٠فن ادارة العمالء من خالل التليفون١٩-١٨٤م-٩م١١٥٠املواد التشغيلية وادارة ازون٢١-١٨٨٫٣٠ص-٤م٩٠٠مهارات بناء الفريق٢١-٢٠٨٫٣٠ص-٤م٩٠٠املهارات السبع للنجاح٢٥-٢٤٨٫٣٠ص-٤م٩٠٠تنمية مهارات املديرين- رحلة التميز االدارى٢٦-٢٥٤م-٩م١٠٠٠ادارة املوارد البشرية٢٨-٢٦٨٫٣٠ص-٤م٩٠٠السكرتارية - مهارات التعامل مع االخرين٢٨-٢٧
نوفمبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠افكار لكسر االطار٢-١٨٫٣٠ص-٤م٩٠٠قانون الضريبة املصرى على الدخل٣-٢٤م-٩م١٠٠٠االدارة املالية٤-٢٨٫٣٠ص-٤م٩٠٠حل املشكالت واتخاذ القرارت الفعالة٤-٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٨-٧٨٫٣٠ص-٤م٩٠٠مهارات اخصائى التدريب٩-٨
٤م-٩م١١٥٠حتليل ازون الراكد وتعظيم ربحيته١١-٨٨٫٣٠ص-٤م٩٠٠فن االدارة بالتفويض١١-١٠٨٫٣٠ص-٤م٩٠٠ادارة املوارد البشرية٢٢-٢١٨٫٣٠ص-٤م٩٠٠دليل السكرتارية التفيذية٢٣-٢٢٤م-٩م١٠٠٠ادارة التسويق٢٥-٢٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٢٥-٢٤٨٫٣٠ص-٤م٩٠٠االدارة املالية لغير املاليني٢٩-٢٨٤م-٩م١٠٠٠التخطيط الستراتيجى٣٠-٢٨٨٫٣٠ص-٤م٩٠٠ادارة الوقت٣٠-٢٩
اكتوبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠مدير الول مرة٥-٤٨٫٣٠ص-٤م٩٠٠التفكير االبداعى وقرارات االدارة العليا٨-٧
٨٫٣٠ص-٤م٩٠٠املفاوضون الناجحون١١-١٠٨٫٣٠ص-٤م٩٠٠فن ادارة التنافس١٢-١١٤م-٩م١١٥٠ادارة املشروعات١٤-١١٨٫٣٠ص-٤م٩٠٠تقييم االداء١٤-١٣٨٫٣٠ص-٤م٩٠٠القيادة الفعالة برنامج التطوير الذاتى١٨-١٧٨٫٣٠ص-٤م٩٠٠فن ادارة العمالء من خالل التليفون١٩-١٨٤م-٩م١١٥٠املواد التشغيلية وادارة ازون٢١-١٨٨٫٣٠ص-٤م٩٠٠مهارات بناء الفريق٢١-٢٠٨٫٣٠ص-٤م٩٠٠املهارات السبع للنجاح٢٥-٢٤٨٫٣٠ص-٤م٩٠٠تنمية مهارات املديرين- رحلة التميز االدارى٢٦-٢٥٤م-٩م١٠٠٠ادارة املوارد البشرية٢٨-٢٦٨٫٣٠ص-٤م٩٠٠السكرتارية - مهارات التعامل مع االخرين٢٨-٢٧
نوفمبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠افكار لكسر االطار٢-١٨٫٣٠ص-٤م٩٠٠قانون الضريبة املصرى على الدخل٣-٢٤م-٩م١٠٠٠االدارة املالية٤-٢٨٫٣٠ص-٤م٩٠٠حل املشكالت واتخاذ القرارت الفعالة٤-٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٨-٧٨٫٣٠ص-٤م٩٠٠مهارات اخصائى التدريب٩-٨
٤م-٩م١١٥٠حتليل ازون الراكد وتعظيم ربحيته١١-٨٨٫٣٠ص-٤م٩٠٠فن االدارة بالتفويض١١-١٠٨٫٣٠ص-٤م٩٠٠ادارة املوارد البشرية٢٢-٢١٨٫٣٠ص-٤م٩٠٠دليل السكرتارية التفيذية٢٣-٢٢٤م-٩م١٠٠٠ادارة التسويق٢٥-٢٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٢٥-٢٤٨٫٣٠ص-٤م٩٠٠االدارة املالية لغير املاليني٢٩-٢٨٤م-٩م١٠٠٠التخطيط الستراتيجى٣٠-٢٨٨٫٣٠ص-٤م٩٠٠ادارة الوقت٣٠-٢٩
اكتوبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠مدير الول مرة٥-٤٨٫٣٠ص-٤م٩٠٠التفكير االبداعى وقرارات االدارة العليا٨-٧
٨٫٣٠ص-٤م٩٠٠املفاوضون الناجحون١١-١٠٨٫٣٠ص-٤م٩٠٠فن ادارة التنافس١٢-١١٤م-٩م١١٥٠ادارة املشروعات١٤-١١٨٫٣٠ص-٤م٩٠٠تقييم االداء١٤-١٣٨٫٣٠ص-٤م٩٠٠القيادة الفعالة برنامج التطوير الذاتى١٨-١٧٨٫٣٠ص-٤م٩٠٠فن ادارة العمالء من خالل التليفون١٩-١٨٤م-٩م١١٥٠املواد التشغيلية وادارة ازون٢١-١٨٨٫٣٠ص-٤م٩٠٠مهارات بناء الفريق٢١-٢٠٨٫٣٠ص-٤م٩٠٠املهارات السبع للنجاح٢٥-٢٤٨٫٣٠ص-٤م٩٠٠تنمية مهارات املديرين- رحلة التميز االدارى٢٦-٢٥٤م-٩م١٠٠٠ادارة املوارد البشرية٢٨-٢٦٨٫٣٠ص-٤م٩٠٠السكرتارية - مهارات التعامل مع االخرين٢٨-٢٧
نوفمبرالتوقيتالقيمةاملوضوعالتاريخ
٨٫٣٠ص-٤م٩٠٠افكار لكسر االطار٢-١٨٫٣٠ص-٤م٩٠٠قانون الضريبة املصرى على الدخل٣-٢٤م-٩م١٠٠٠االدارة املالية٤-٢٨٫٣٠ص-٤م٩٠٠حل املشكالت واتخاذ القرارت الفعالة٤-٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٨-٧٨٫٣٠ص-٤م٩٠٠مهارات اخصائى التدريب٩-٨
٤م-٩م١١٥٠حتليل ازون الراكد وتعظيم ربحيته١١-٨٨٫٣٠ص-٤م٩٠٠فن االدارة بالتفويض١١-١٠٨٫٣٠ص-٤م٩٠٠ادارة املوارد البشرية٢٢-٢١٨٫٣٠ص-٤م٩٠٠دليل السكرتارية التفيذية٢٣-٢٢٤م-٩م١٠٠٠ادارة التسويق٢٥-٢٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٢٥-٢٤٨٫٣٠ص-٤م٩٠٠االدارة املالية لغير املاليني٢٩-٢٨٤م-٩م١٠٠٠التخطيط الستراتيجى٣٠-٢٨٨٫٣٠ص-٤م٩٠٠ادارة الوقت٣٠-٢٩
التوقيتالقيمةاملوضوعالتاريخ ٥-۳٥-۳
۱۱-۹۱۲-۱۰۱۳-۱۱۱۸-۱٦۱۹-۱٦۲۰-۱۸۲٥-۲۳۲٦-۲٤۲۷-۲٥
العائد على االستثمار من التدريبمهارات اخصائى التدريبمهارات العرض و التقديم
القيادة الفعالة - برنامج التطوير الذاتىتحليل القوائم المالية
ادارة االزماتاالدارة الفعالة العمال المشتريات
تحديد االحتياجات التدريبيةدليل السكرتارية التنفيذية
قانون الضريبة المصرى على الدخلاجراء المقابالت الشخصية
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۹۰۰۹۰۰۹۰۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰
۳-۱۳-۱
۱٥-۱۳۱٦-۱٤۱۷-۱٥۲۲-۲۰۲٤-۲۲۲۳-۲۱۲٤-۲۲۲۹-۲۷۳۰-۲۸۳۰-۲۸
التخطيط المالى واعداد الموازناتبناء وادارة فريق خدمة العمالء
االبداع و التميز فى الخدمةمحاسبة التكاليف وترشيد االنفاق
مدير الول مرةاالساليب الحديثة فى الترويج والتسويقالخطوات العشر التخاذ القرار الصحيح
التخطيط واتخاذ القراراتمهارات االتصال
قيادة و تحفيز المرؤوسينادارة الوقت
مهارات التفاوض
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م
۱۱٥۰۹۰۰
۱۱٥۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۹۰۰۹۰۰۹۰۰
۷-٤۷-٥۸-٦
۱۳-۱۱۱٥-۱۲۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۱۹۲۷-۲٥۲۸-۲٦۲۹-۲۷
ادارة المشروعاتقانون العمل المصرى
مهارات واساليب البيع الفعالالمعايير الدولية العداد التقارير المالية
صياغة المناقصات والتعاقداتالسكرتارية- مهارات التعامل مع االخرين
االدارة المالية لغير الماليينكيف تفكر استراتيجيا
تحليل المخزون الراكد وتعظيم ربحيتهتنمية مهارات فريق المبيعات
كيفية تقييم االداءقياس ادارة عالقات العمالء
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۱۱٥۰۹۰۰۹۰۰
۱۱٥۰۱۱٥۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰
التوقيتالقيمةاملوضوعالتاريخ
التوقيتالقيمةاملوضوعالتاريخ ٥-۳٥-۳
۱۱-۹۱۲-۱۰۱۳-۱۱۱۸-۱٦۱۹-۱٦۲۰-۱۸۲٥-۲۳۲٦-۲٤۲۷-۲٥
العائد على االستثمار من التدريبمهارات اخصائى التدريبمهارات العرض و التقديم
القيادة الفعالة - برنامج التطوير الذاتىتحليل القوائم المالية
ادارة االزماتاالدارة الفعالة العمال المشتريات
تحديد االحتياجات التدريبيةدليل السكرتارية التنفيذية
قانون الضريبة المصرى على الدخلاجراء المقابالت الشخصية
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۹۰۰۹۰۰۹۰۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰
۳-۱۳-۱
۱٥-۱۳۱٦-۱٤۱۷-۱٥۲۲-۲۰۲٤-۲۲۲۳-۲۱۲٤-۲۲۲۹-۲۷۳۰-۲۸۳۰-۲۸
التخطيط المالى واعداد الموازناتبناء وادارة فريق خدمة العمالء
االبداع و التميز فى الخدمةمحاسبة التكاليف وترشيد االنفاق
مدير الول مرةاالساليب الحديثة فى الترويج والتسويقالخطوات العشر التخاذ القرار الصحيح
التخطيط واتخاذ القراراتمهارات االتصال
قيادة و تحفيز المرؤوسينادارة الوقت
مهارات التفاوض
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م
۱۱٥۰۹۰۰
۱۱٥۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۹۰۰۹۰۰۹۰۰
۷-٤۷-٥۸-٦
۱۳-۱۱۱٥-۱۲۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۱۹۲۷-۲٥۲۸-۲٦۲۹-۲۷
ادارة المشروعاتقانون العمل المصرى
مهارات واساليب البيع الفعالالمعايير الدولية العداد التقارير المالية
صياغة المناقصات والتعاقداتالسكرتارية- مهارات التعامل مع االخرين
االدارة المالية لغير الماليينكيف تفكر استراتيجيا
تحليل المخزون الراكد وتعظيم ربحيتهتنمية مهارات فريق المبيعات
كيفية تقييم االداءقياس ادارة عالقات العمالء
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۱۱٥۰۹۰۰۹۰۰
۱۱٥۰۱۱٥۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰
التوقيتالقيمةاملوضوعالتاريخ
التوقيتالقيمةاملوضوعالتاريخ ٥-۳٥-۳
۱۱-۹۱۲-۱۰۱۳-۱۱۱۸-۱٦۱۹-۱٦۲۰-۱۸۲٥-۲۳۲٦-۲٤۲۷-۲٥
العائد على االستثمار من التدريبمهارات اخصائى التدريبمهارات العرض و التقديم
القيادة الفعالة - برنامج التطوير الذاتىتحليل القوائم المالية
ادارة االزماتاالدارة الفعالة العمال المشتريات
تحديد االحتياجات التدريبيةدليل السكرتارية التنفيذية
قانون الضريبة المصرى على الدخلاجراء المقابالت الشخصية
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۹۰۰۹۰۰۹۰۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰
۳-۱۳-۱
۱٥-۱۳۱٦-۱٤۱۷-۱٥۲۲-۲۰۲٤-۲۲۲۳-۲۱۲٤-۲۲۲۹-۲۷۳۰-۲۸۳۰-۲۸
التخطيط المالى واعداد الموازناتبناء وادارة فريق خدمة العمالء
االبداع و التميز فى الخدمةمحاسبة التكاليف وترشيد االنفاق
مدير الول مرةاالساليب الحديثة فى الترويج والتسويقالخطوات العشر التخاذ القرار الصحيح
التخطيط واتخاذ القراراتمهارات االتصال
قيادة و تحفيز المرؤوسينادارة الوقت
مهارات التفاوض
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م
۱۱٥۰۹۰۰
۱۱٥۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۱۱٥۰
۹۰۰۹۰۰۹۰۰۹۰۰
۷-٤۷-٥۸-٦
۱۳-۱۱۱٥-۱۲۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۱۹۲۷-۲٥۲۸-۲٦۲۹-۲۷
ادارة المشروعاتقانون العمل المصرى
مهارات واساليب البيع الفعالالمعايير الدولية العداد التقارير المالية
صياغة المناقصات والتعاقداتالسكرتارية- مهارات التعامل مع االخرين
االدارة المالية لغير الماليينكيف تفكر استراتيجيا
تحليل المخزون الراكد وتعظيم ربحيتهتنمية مهارات فريق المبيعات
كيفية تقييم االداءقياس ادارة عالقات العمالء
٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ
٤-۹م٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ٤-۹م
۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ
۱۱٥۰۹۰۰۹۰۰
۱۱٥۰۱۱٥۰۹۰۰
۱۱٥۰۹۰۰
۱۱٥۰۹۰۰۹۰۰۹۰۰
التوقيتالقيمةاملوضوعالتاريخ
CDCNews
10
As clichéd as It may seem, New Year’s celebrationstrigger in many people a sincere urge for self-im-provement. Harness the idealistic good intentionsthat suffuse your workforce, by showing your teamhow to turn their optimistic resolutions into reality.Take the following steps to make progress on per-sonal- as well as professional goals.
• Make a decision. The first thing you must do is toidentify your target and take aim. What do you reallywant? Refine your goals until you home in on some-thing worth pursuing.Note: New Year’s resolutions typically begin with thephrase “I will ______.” However, they often lack the“how” and “when” that drive a successful goal’s“what”. The classic example is “I will lose weight thisyear.” Refine that goal or any other by quantifyingthe goal and adding both a deadline and a strategy.Example: “ I will lose 20 pounds in 12 months by ex-ercising 30 minutes a day and limiting my calorie in-take to 1,200 per day.”• Make a plan. You have as many as 12 months tomeet your goal for 2011, so why rush? Instead of a“ready, fire, aim” approach; specify what you are
going to do and how you will do it. Map out a planon paper. Focus on the details, identifying incremen-tal steps that will move you closer to your target.• Find a coach. Who can assist you along the way?Think about who can provide resources, a helpinghand or simply sage advice. Although you want tosurround yourself with positive people, look also forthose who are honest enough to share constructivecriticism that you may not want to hear.• Start and stop. Done wait for the “perfect” time tobegin- dive in and take one of the first steps youidentified when you solidified your goal. Then pauseto evaluate your progress. Each day, week ormonth, depending on the size of the goal and yourregular progress, review and adjust your plan. Seekfeedback, even if you hear the unwelcome newsthat you need to make changes to boost yourchance of succeeding.
-Adapted from “How to take Aim Accomplish
Goals & Resolutions.” Cris Aguilar,
www.ehow.com
Turn Good Intentions Reality
You can improve your team’s performance simply byfocusing staffers on their group goals. Discuss thosegoals and then ask staffers to begin submitting weeklyupdates describing what they have done to supportthose goals. Each report should be no more than halfa page, submitted to you in paper form or electroni-cally, as you prefer. Using bullets, staffers should iden-tify actions taken only in the past work-week. Here aresome examples:
• Things I did that made money for the organizationthis week.• How I saved the organization money this week.• What I did this week to improve our on-the-job safety.• What steps I took to deliver exceptional service this week.
Of course, you willneed to tailor the ex-amples to fit yourteam’s goals.
Remember, too, that the categories may be differentfor different team members. If you are not sure whateach staffer’s statues report should cover, ask eachperson to list three critical areas of contribution. Usethat list as the basis for that person’s report.
- Adapted from “Make Four Points to keep the Boss
Up to Date.” Kent Porter, San Diego Business Journal,
www.sdbj.com
Bring Team PerformanceUp A Notch
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