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Man 3240/Sop 3662

Term A – M/W 11:00-12:15

Syllabus – Fall 2003

Professor: Dr. Marian C. Schultz•Journals

•Logos

•Roster

•Team Names

Chapter 1Chapter 1

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PSYCHOLOGICAL PSYCHOLOGICAL CONTRACTCONTRACT

An individual’s beliefs, shaped by the organization, regarding the terms and conditions of a reciprocal exchange agreement between individuals and their organization.

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Define and understand the importance of the psychological contract

Explain the self-fulfilling prophecy Describe the external influences that affect

workplace expectations Explain the pinch model Make a psychological contract

ObjectiveObjectivess

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OBOB

Multidisciplinary Three Levels of Analysis: Individual, Group, and

OrganizationalEnvironmental ForcesPerformance OrientationApplied OrientationChange Orientation

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Environmental Changes Environmental Changes Impacting Psychological Impacting Psychological

ContractsContractsTechnological changeRate of change in the business

environmentGlobal economyChanging economic conditionsUncertainty for workersPerformance, flexibility and innovation

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Psychological ContractsPsychological ContractsReengineeringDownsizingMergers and acquisitionsOutsourcing and subcontracting of workContingent and temporary employment for

peripheral employeesFewer full-time jobs and core employeesRelatively low union representationLess job security

ModelModel

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Broken ContractsBroken Contracts

Outrage, shock, resentment, angerDecreased trust and good faithDecreased job satisfactionDecreased productivityDecreased attendanceTurnoverCause

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Workforce Changes Impacting Workforce Changes Impacting Psychological ContractsPsychological Contracts

Demographics

Nomadic nature of the workforce

Changing complexion of the workforce

Changing value trends

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A Nomadic Work ForceA Nomadic Work Force

13 different jobs for the average high school or college graduate

– 3.5 years on each job

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Self-Fulfilling Prophecy

People perform in accordance with expectations

People do what gets rewarded

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Mental MapsMental Maps

Our images, assumptions, and stories about every aspect of the world that determine what we see and how we act.

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Why Generations Why Generations DifferDiffer

Each generation is a product of historical events that shape their values and views of the world

Emotional memories shape feelings about institutions, authority, materialism, family and careers

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Who are we?

How do we come across to others?

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Our behaviors are absolutely correct for the time we grew up!

Different is good…we just have to work with it!

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Education

Family

MilitaryMusic

Money

Media

Media

Friends

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Significant Emotional Event

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Manage Gen XManage Gen X

Vary assignmentsTeach new skillsTeach mannersKeep in the loopTie praise to a concrete rewardKeep it fun

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Advantages of Advantages of Committed EmployeesCommitted Employees

Have the self-control required for teamwork, empowerment, and flatter organizations

Display organizational citizenship behavior that benefits the organization

Are “willing to help”

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...Advantages of Commitment ...Advantages of Commitment

Have better attendance records

Stay with the company longer

Work harder at their jobs

Adapt better to unforeseeable occurrences

Perform better

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Earning Employee Earning Employee CommitmentCommitment

Commit to people-first values:

Put it in writing

Hire right-kind managers

Walk the talk

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Earning Employee Earning Employee CommitmentCommitment

Clarify and communicate your mission:

Clarify the mission and ideologyMake it charismaticUse value-based hiring practices

Stress values-based orientation and training

Build the tradition

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Earning Employee Earning Employee CommitmentCommitment

Guarantee organizational justice

comprehensive grievance procedure

two-way communications

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Earning Employee Earning Employee CommitmentCommitment

Create a sense of community

Build value-based homogeneityShare and share alike

Emphasize barn-raising, cross-utilization, and teamwork

Get together

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Earning Employee Earning Employee CommitmentCommitment

Support employee development

Commit to actualizing/developing peopleProvide first-year job challengeEnrich and empower; promote from withinProvide developmental activities

Provide employee security; no guarantees