Uvod u projektovanje proizvoda i usluga

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description

Uvod u operacioni menadzment

Transcript of Uvod u projektovanje proizvoda i usluga

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G < <U J@ @JG S =Y =G>P J G >= (>=

4.9) J U G>< P> =P, <. - J G< G. G @=

 < =U< G TA = W> A J\<. ' >

7.1.1 =J@ < <@ @ @=< =G> (<. S=Y =G>P)

<=G@< <@ @@ . *FD JWG GJ J\

JG = (TA) <=@ === JG (A).

>G>< 7: ><U@< <=@ U@<

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>= 7.1.1.

B#AT'#E'#E XE AEA

Ob#a3'#e'#e de%a &a*"ce.

J>[ >G =< Y G <@:

K TA, <. JG =, < > =@=@@ = J =< = <

J@[<@. D < @ @<G >G@ GW@ J = (

1 10).

K @=@@ @ ( 1 5) =J< @ >G@ @ JG,= @ \@< =@=@@ JG (@ > < =J@

\@< G =@=@@ JG).

K A, <. === <=@ U@< JG; J>[ @J<

=< >J< JG =.

K C@>@ , <. GJ, =J< GJ J\ G= TA A,

<. WG @ =<< <@ === <=@ U@<

JG><G \@ JG =. =J@ > =J< <[@

GJ@. @ J@=, J@[ @ GJ J\ ===

\@ JG.

K D@< < @[= @ JG. @ W @ >@GW@ G= === <=@ U@<. =\ < >G@

GW@ ===, <@ @ @ . @ =< < @

=< 04: G <=G@< JG >

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@[= U=Y G G= @G @ G= === (

1 5).

K @ S=GP S=YP W @< =>< (JG@< > @G@<)

J\ J>[ === <=@ U@<.

+E'A XE AEA + FAE+#EA'#A

U-*7-#e +e 1a!e" $-aca 1a *"1d& "%" -+%-& " 

 e1-#e "! +a $a*a$e*"+"$a&a *#e$' *e3e'#a $#e *eba

da *ea%"1-#- e 1a!ee.

= >< *FD J>=< @, U @ <

@@><G. @ G\< JG = J JG > > (J<@

@<G >G@ GW@UY) GJ< === <=@

U@< =< >J< G JG. @ G @ J

G<G A <@< J <=G@< G >Y< J

= TA G<G (>= 7.1.2).

= U@< J @ J < JG @@< J (> =G@)

<=G@<. ' G< @[@ GJ [ GJ@ , = @

>. G=G GJG@< W =< J [ < @= === =<

@U =@< J <=G@< GW@, <. == < @ >G><@ @G@

JG =.

>= 7.1.2.

>G>< 7: ><U@< <=@ U@<

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7.2 IN;ENJERS"O "REDNOSI

+E'A 'VE'#E+A +ED'

C"%# *"&e'e "'4e'#e*+a *ed'+" #e da +&a'#" *3$e

 +%a'#a, da e%"&"'"3e 'e*eb'e *3$e *e 'e 3 #e

 *"1d *"1ede' "%" -+%-a "1*3e'a.

C>< @ @W@<G G@ < @< U=G >G@<, >@U

@@ U=G @ U < JG JG@ > > JGU@. W

>@@< =G@ =< G @= U=, @ @ G@ JG

> > @ @<G @.

@W@<G G@ [@ G [@<= J>[ <>@, = U <=@, [@< J @G=, @ @W @@<= @>[.

@>J = G> >G = =< J>W< @<GY

W@<. J@ >@ = @ ><@ @>J<, <. @>J @<G

@=< @ == G> > < @= >[@ >@ =< W

G @=<, > J @W U=G. =UG @< < =@@,

J <@< <> @ < . =, @

, @ G@@ @W@<G RR>RR < > @< <

>G G >@ >@ JW@ S><P @ < =< JWG

S@P, U [@ @<< G JG@< @<@ U=G.

@W@<G G@ JG @GG@ =[= JU><@<, > @

>@ . G < G@ JG > >

G\< @<G @G@ =@@ @=<. Z>@G @ >W @[@

><U< =@@ @=< @<G =@G@< > >@<. '

@< @G@ JG< >@ W G >Y @>J:

K G >@ < =@ .

K @G@ @=< >@ J >U@< G@= JG

@<.

K =@@ @=< GJ< @ G@= > - JG@<

G@= @< >@= <G.

EA'#E F'C#A +TA ++#EA'#A

Sa$" *"1d *eba da +e a'a%"1"*a *"&e'&

e!'e$'&+$e a'a%"1e $#a e1-#e '#ee f-'$c"#e " 

*3$e.

' , >U> =@ @G >@, [ >@U =@ >@. >, [ <G >=@=

=@ >@, [ >@U J @<G @G@

=< 04: G <=G@< JG >

36

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(@=@) >. G < GG< @ G><G, G><G,

@<G @ @<G < @ G@ G JG > >.

G= JG @>J @ @=@= @>J =<

GJ< @<G @=< U=G. ' < @[@ \< U=G J

JG><G@< G= @G@ =@@ @=<. @ W@<

JJG< @ @=< [< JG><@< JG G>= [UY U=G

JG@< JG. ' , > 7.2.1 @=< GU U@

@<G [UY =@ U=G JG@< GU U@. U G,

77,09% U=G [@ =G@ @ JG><@< @G@ @=<, @<GY

U=G < GJ@ J @<@ , <. UG@< = W .

@=< @< G><@<, > @=< J\< U@ =[@

GY G>[@ J =.> 7.2.1.

7.3 AG!>IJE"I MEODI

A E +E'##E AZ#EA EDA

P+a *#e$a'a *"1da "%" -+%-e #e da +"'e a$

 *#e$' *e3e'#e $#e be1be7-#e f-'$c"'a%'+ *"1da "%" 

-+%-e " - -+%"&a 'e"1e+'+", " - %3"& -+%"&a *ada.

C>< @ RR[<G RR (@ ) < <@< @

<=@ U@<. J\< ><G JG G> =@

>G . ' , >@ > > @ . =\,

< > @ >G J@@@ @G> <.

D G J>, <=@ =< @=< G <

=< @@ @ G > JG > > W =

@>@ >G.

>@@< U@< J > <=@ > J

J >Y J=:

K U G O >@@< =G@ = < >U G;

>G>< 7: ><U@< <=@ U@<

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K G O J\G@< G><@ J G G=;

K '= J>@ O @ >=>@ =

GU >G;

K B> O J @ =< J> @ [G<

>@@ =G@.

<=@ JG > > < @ =G <=@ U@< =<

J\< @=@>@ JG > > >G @JG@, >U

>G . '<GY > <=@ G>< < = <=G@<

=< < G >G @JG@, < @ W @ G>

G>=. ' , = =YU J >@ < GU >< =@< G>[@,

>=, <>, <@< . =< [@ Y <=@ U@<.

G\<Y G G G@< (> GY =@, == < @JG

[), @ < @Y =@< = <=G@< =< < >@

<=@ U@<. W G> <@ . = [=

< =@ (<. =@< = <=G@<) U

@<. ' < @[@ >J @<>< =@< = <=G@< >G@ > < =@< (<. =@) =< @>J<.

@<>< <=@ U@< G JG @ =< @<@W U=G

>J<, J\< @<GY @ @@.

=< 04: G <=G@< JG >

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P*%,) 8 I%(% +% + %?*

):),%

'AZA# +ADE +A

Be1 e$+e*"&e'a%' "+""a'#a *"a b"% b" "+-"3e

*"1"6' 6e" *e-%a*'- *"1d'#- *"1da "%" *e-%a*'

daa'#e *#e$a'e -+%-e.> ><U@< W@ Y >@@ <=, @ <

@G ><@< =< J G =< <

== G> > @<>< G<@, > JGU@ ><U> @ J@

G<@ - J> =@[@ <=@ =<.

BJ =@>@ G@< G > GU J[@ [

>@ JG@< JG > >@ G@< <=G@ >.

DU, @= Y@ =<= ><

[@= > JG - J[= > G @< @, <

=@ G @ JG. G>@ >, <. @ >@ > =<

=@> [@ <>@ J @<G =@< @>J.

8.1 "IR!ALNI PROOIPO"I

+E'A +A' +A +A'E+EA'

Be1 e$+e*"&e'a%' "+""a'#a *"a b"% b" "+-"3e

*"1"6' 6e" *e-%a*'- *"1d'#- *"1da "%" *e-%a*'

daa'#e *#e$a'e -+%-e.

G>@ JG JG >@ >=

=< < Y G @ [@= . ' ,

J> >G@ [ W @ G @ [@

@ U =@ U@<. @ W @ = @J@>@

JG.

>G>< 8: J =@[@ U@<

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' , > G@ RR@ 777RR < JG<@ J @@ =

G@< J[= G G G@. < =UY@ @<G G>@

, <. > [@ >@< , =< < @ G@ =

G> J>[ >G > G@. ' < @[@ J@ =

=@>@ G @ = G@. D@ < =< G<

JG. G>@ >@ =< [@ <= > @ @J@>@ =<

 < G> >[@ [@, < GJ>J< <= G> Y@.

' < @[@ GU G =>@< (RRG@<RR) >G >W@

JG, = U @ G. YG< G>@

[G= U @ G>@ <= (, G >@< ), [

@ =@ G @ U [G= G =@<, = <= G@ JG.

G Y@ < @ = G; = <G><< > U=

=UY@< J U< J>[ >G , < U=

J>[ <=@ - >@ G><@< J>[ >@ .

D G U= <= => @ U [@ J@< , W><@

 < SG>@ U@<P G>@ JG (@. ) > W

@ @ >J =>J< >G. =G@< < @ =<

= =< =G =>J< >G =J< <=@ @ U=.

8.2 CAD SISEMI

+ED' +E'E CAD EA

P*ed'+" CAD +"+e&a +- &'b*#'e. Ne$e d '#"! +-

 #a3'#e'e - da%#e& e$+-.

J <=G@< JG J Y [@ (CAD O C A

D@) Y< <=@ =UY@< @ @@

@J@>@ <= >@, @<G =@G@<, =

G@< >W@ GU@ - = >W@ <= JG

G@, = >@ > JG < [@ =< W G= GJ@ @ J < JG, GY J > @<=

= (@. <>, G, , .). J Y <@ =

> <=@ W >= @< <= G@ <=

 <@G@ @ @<G @J<. =\, W <@G@

=J< = @ < @[@, @[= W JG =< @G@

@ =< JG. @ <= > JG

@ @< > > = [@ @<G JG@<

@ [@= G><G >@ U@, YG =@ @@<

<=G@< JG@< JG.

@G@ @ @ CAD < >=Y J@ @>W@<

=UY@< = @< JG, @>< @

=< 04: G <=G@< JG >

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<= J> JG, J@ @ @[= >< U G =@

J@@ GYG =G@ <=@. U G@ G

=@< JG, G>= G@= U W =@< J

@ <= J> JG > @ @<=

=== JG, < CAD G> J @<< J> J =

JG.

W < <U J@[<@< @ @ CAD U YG

=@ G@< >G@@ = JG [@= G><G

JG@ @ U@ JG@< U J@@ JG JG@

JG@<, W =G> JG@<. >[@, @ <>@

U@ @ <> G> J JG G >G =<

@ =@@ @ CAD, U YG @ @<G

@.

D@ CAD < > J J@ [@= @>J @<=@ U@<, = U < @ JG. =@[@ >@, =

J>[ >< =@< =@ >G JG .

>G>< 8: J =@[@ U@<

41

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P*%,) 9 I)%+ ,)%,)

A+AE' +CEA+#EA'A# +DA +CEA

U 6e'& fa1a&a *#e$a'#a *"1da 6"'#e " 

 *#e$a'#e *ce+a '#"!e *"1d'#e.

Y < [@ @ G< <=G@< JG > >

<=G@< =< G JG JG. @ @W

<U @<@< J <=G@< JG [G< [@

G>< G GJ< <=@ U@< == Y> U <@G@<

<@< JG@<. < GW@ <U [@ J <=G@<

JG [@< <=G@< @<G JG@<. =

<=G@< JG @<G JG@< GU >@ =>\G@<

JG , @, JG@ U < <@G@<

=@<. W@ < =G>@, U <@< JG. <@< <=G@<JG > > =< JG G Y @JG @=G@

<=G@<. G @ @ =, @ ,

@>@ <=G@< JG .

>G@ @ @=G@ <=G@< < @<G@< G@= =>

<=G@< JG@< @G JG, =< G G =G@ GJ@

J <=G@< JG@< JG. < G =< < @

=@ JG J @ WU = WU@ JG [ @JG G

WU, <. --= (). @J< G G@ < G> GW@ J

JY, U J\< =@=@@ @, < G <G><< @

WU JG =< JG><G @G WU@ JG. @<G@< G@

=@ WU YG [UY JG@< @G >, =< @ <

< J@[<@< J@ Y [UY <G><< @ WU. < @<G

JG< @ W, GY <@G@<.

=< 04: G <=G@< JG >

42

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DV'A E+DA +A#A +DA +T

U 6e'& fa1a&a *#e$a'#a *"1da 6"'#e "  *#e$a'#e *ce+a '#"!e *"1d'#e.

=>= =>@ G < W, > W @ = =@=@, <G><<

G >: G < U=G JG< , < G (<=@ >

@W@<) = W G@= , < U= @<G > GY,

, <U > W G@= => < J=U@<@< JG@<

JG @ WU. J@ < @<GY G< @G JG.

 A= < @U =@=@ @ @ WU @G JG, @ @ J =

=< @ > GY @ > >< G@< JG. Y

J=U@<@< G >@ >; @ WU JYW J@ =J.

' , JG\[ > J >= @[ @<G > >@

JG< W =, < @ < U J @ WU @G JG

(=, @ , JG@< >=@). A= < <@ JG\[ > J >=

>@ < G =@=@, @ Y @ =< J >, < < J@

JG< > =><[@ <@< G >G. A= @ - J>J= J >, @ -

@<G@< < =@ > W =>@ G@ =@

WU, = U < =J@ @ > 9.1.

>=.9.1.

@ = [ @ @<G@< G@ JG< @G JG > >,

G @G @=:

K >@ JG< <=G@< JG, =G@ GJ@ J @<G@>J <=G@< JG@

K +@ UG@< =@>=@ < <=G@< @JG@

>G>< 9: @=G@ <=G@<

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K @ G<Y @J@ = =< YG U W

JG< JG.

9.1 SIM!LANO PROJEKO"ANJE

FAE +#EA'#A A+AEAC#A +ADA

T*ad"c"'a%'" *"+- *#e$a'#- 1a+'"a +e 'a *ed'# 

*ea%"1ac"#" -b"6a#e'"! a$"'+" - *ce+- *#e$a'#a, #.

fa1a *#e$a'#a

@>@ <=G@< J@G @ @< >J< [<@=G@ <=G@<, <. J <=G@< (>= 9.1.1.). >Y

=G@ [@< = = JGU @. G=G @[@ >J< =G@

 < <@G@ J G><@<, < [= >Y =G@ J@ G

@@ @< =< @> @< J. \, >G@ >

G=G @>@ <=G@< < W G@ <=G@<

GY U=G <=G@<. G= > > =<< =G@ JG><

, < @<@ @G =G@ @ W [@ = @ @

JGU.

=, @<[UY @< @@ [= JGU= @ =G@,

J[> >J< @@. ' , J G @@< Y

=@ JG W [ =G@ G@< J GY @@

=@. =\, = >@@ <=G@< @= = <=@

U@< Y G><@ @@ W [ >J< ><@

<=G@<. =>@< JGU@< =G@ <=G@<, @,

G GY< >>J , U G =Y@< =@

G@ <=G@<, >[< < G <@< G =G@ =

= @ (> =G@<>@) <=G@<. G< @[@ <=G@< @JG

>@ <=G@< (>= 9.1.1.).

=< 04: G <=G@< JG >

44

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>= 9.1.1.

TA +EDA#A A' 'VE'#E+

S"&-%a' *#e$a'#e +e 6e+ 'a1"a " +"&-%a'"&"'4e'#e*+& (+"&-%a'e-+ e'"'ee*"' "%" c'c-**e' 

e'"'ee*"').

>@ <=G@< [ @JG >@ @W@<G (>@

@@@ > @@ @@@).

>@ @W@<G J@[ >< =< <=< JG <@

JG J<@ @ >J< >< > G@ UG@<

J<@[= > <U G J <=G@<. C><G >Y:

K @<@< G@ JG< JGK <=G@< @>U= =@=<, <. JG =< >=U

 <@< JG

K +JG< =G>@ JG J @ @@ JG@ @><.

<@[= G@ < JG><G =, U G>< J<@[=

>J< > JY.

>@ @W@<G JG =U< JGU J< <=@

U@< JG, = JG@ => G JG<

JG, ><U @<G =G> @<> U=G JG< JG@<. G

W @< =G@ <=G@< JG@< =>@>>J .

>G>< 9: @=G@ <=G@<

45

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9.2 RANO REA"ANJE KONFLIKAA

A'#E'#E 'EE' +A' +ETAA'#E

'FAA

P*ce+ *#e$a'#a #e -+a*" *ce+ d'3e'#a d%-$a $#e

+- e1a'e 1a *"1d $#" +e *a1"#a "%" *ce+ '#ee

 *"1d'#e.

<=G@< < G @U@< >= =< GJ@ J

JG =< JG< > @<G JG@<. , >= =<

@ @< J =@< @< (= J@ @G

@<). 'G >= J@<< . >= =< @ @ J<=G@< J=< > =@< J JG<

= @ - JG@<. > < GW@ =G =@>=@ < @=G

U , == @U> U G><G U@<. G= =@< ==<

<=@ U@< < =>< U@< =< @< @<. G J@[ <

<=G@< =Y. G=< < =< @

@@ <=@ U@<, < < =Y, = < ==< U> @<,

@ =@< = >J< JG< JG.

+@< =G@< UG@< =@>=@ < @<< @JG@

<=G@<, @<< GG@Y Y @ ==< <=@

U@< ( <U <@ < <=G@<), U @ @<< U=G @ G JG<. ' > 9.2.1 =J@ G =G =< =J< <

@ <=@ U@< = <=G@<. T < G@ @<

< @, < <@< W, < =@< ==< G= =><

@<G >J< JG GU G@ @ ==< =< GU @<

J <=G@<. = [@<= J>[ >, J J>[ @=<

(<. ><@<) < W><@ == =@>=@ < > U [>

=>@>.>= 9.2.1.

=< 04: G <=G@< JG >

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9.3 PROJEKNO ORIJENISANA

ORGANI$ACIJA

F'C'A'A +#E'A ++A

Ra1# 'e$ *"1da d $'cea d "1%a+$a 'a *4"3e

1a!ea -6e35e +*-6'#a$a *a1%"6""! +ec"#a%'+".

+JG< @= JG =@ J>= @ WU JG [UY

[@<= J>[ <>@. [@ @ J>[ @J<=

 <@ @J<, = U <=@ , JG@ JG@<,

JG@<, =@, <, @G=, WG@< . D @<G

=@< =@=< \ @< > ><, @<[UY @ JG<JG > > @J< = <=, <. G@

<=@= G =, =< < <@ J<@[= >< (JG<

JG), @@ W <=, >@ =G@, @J G><@<

=@> >J< <= @J J J\G@< U@

>J< <=. <= =G @G@ =G> <=.

\, = @< J>= J@[< =< < <= <=@=

. <@ =@ >[< <= @ <, GY =G@ JG<

< G@ =G@UY @J<, @ G<< @<@ J>[

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P*%,) 10 S(+,% ?%,% ,)%,)

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10.1 S!DIJA SL!>AJA PRILAGO@A"ANJE

PROI$"ODA I !SL!GA LOKALNIMR;IIMA

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10.2 S!DIJA SL!>AJA PROBLEM SA

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10.3 S!DIJA SL!>AJA K!PCI

PROJEK!J! S"OJE SOPS"ENE!SL!GE

C +#E# #E E'E E

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>=< B@<, %' )%)% S),&)+,% U> ><, <Y

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P*%,) 11 $%,'%

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