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Uvod u projektovanje proizvoda i usluga
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7/21/2019 Uvod u projektovanje proizvoda i usluga
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= TA G<G (>= 7.1.2).
= U@< J @ J < JG @@< J (> =G@)
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>. G=G GJG@< W =< J [ < @= === =<
@U =@< J <=G@< GW@, <. == < @ >G><@ @G@
JG =.
>= 7.1.2.
>G>< 7: ><U@< <=@ U@<
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7.2 IN;ENJERS"O "REDNOSI
+E'A 'VE'#E+A +ED'
C"%# *"&e'e "'4e'#e*+a *ed'+" #e da +&a'#" *3$e
+%a'#a, da e%"&"'"3e 'e*eb'e *3$e *e 'e 3 #e
*"1d *"1ede' "%" -+%-a "1*3e'a.
C>< @ @W@<G G@ < @< U=G >G@<, >@U
@@ U=G @ U < JG JG@ > > JGU@. W
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> > @ @<G @.
@W@<G G@ [@ G [@<= J>[ <>@, = U <=@, [@< J @G=, @ @W @@<= @>[.
@>J = G> >G = =< J>W< @<GY
W@<. J@ >@ = @ ><@ @>J<, <. @>J @<G
@=< @ == G> > < @= >[@ >@ =< W
G @=<, > J @W U=G. =UG @< < =@@,
J <@< <> @ < . =, @
, @ G@@ @W@<G RR>RR < > @< <
>G G >@ >@ JW@ S><P @ < =< JWG
S@P, U [@ @<< G JG@< @<@ U=G.
@W@<G G@ JG @GG@ =[= JU><@<, > @
>@ . G < G@ JG > >
G\< @<G @G@ =@@ @=<. Z>@G @ >W @[@
><U< =@@ @=< @<G =@G@< > >@<. '
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K G >@ < =@ .
K @G@ @=< >@ J >U@< G@= JG
@<.
K =@@ @=< GJ< @ G@= > - JG@<
G@= @< >@= <G.
EA'#E F'C#A +TA ++#EA'#A
Sa$" *"1d *eba da +e a'a%"1"*a *"&e'&
e!'e$'&+$e a'a%"1e $#a e1-#e '#ee f-'$c"#e "
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(@=@) >. G < GG< @ G><G, G><G,
@<G @ @<G < @ G@ G JG > >.
G= JG @>J @ @=@= @>J =<
GJ< @<G @=< U=G. ' < @[@ \< U=G J
JG><G@< G= @G@ =@@ @=<. @ W@<
JJG< @ @=< [< JG><@< JG G>= [UY U=G
JG@< JG. ' , > 7.2.1 @=< GU U@
@<G [UY =@ U=G JG@< GU U@. U G,
77,09% U=G [@ =G@ @ JG><@< @G@ @=<, @<GY
U=G < GJ@ J @<@ , <. UG@< = W .
@=< @< G><@<, > @=< J\< U@ =[@
GY G>[@ J =.> 7.2.1.
7.3 AG!>IJE"I MEODI
A E +E'##E AZ#EA EDA
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*#e$' *e3e'#e $#e be1be7-#e f-'$c"'a%'+ *"1da "%"
-+%-e " - -+%"&a 'e"1e+'+", " - %3"& -+%"&a *ada.
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K G O J\G@< G><@ J G G=;
K '= J>@ O @ >=>@ =
GU >G;
K B> O J @ =< J> @ [G<
>@@ =G@.
<=@ JG > > < @ =G <=@ U@< =<
J\< @=@>@ JG > > >G @JG@, >U
>G . '<GY > <=@ G>< < = <=G@<
=< < G >G @JG@, < @ W @ G>
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>=, <>, <@< . =< [@ Y <=@ U@<.
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[), @ < @Y =@< = <=G@< =< < >@
<=@ U@<. W G> <@ . = [=
< =@ (<. =@< = <=G@<) U
@<. ' < @[@ >J @<>< =@< = <=G@< >G@ > < =@< (<. =@) =< @>J<.
@<>< <=@ U@< G JG @ =< @<@W U=G
>J<, J\< @<GY @ @@.
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P*%,) 8 I%(% +% + %?*
):),%
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*"1"6' 6e" *e-%a*'- *"1d'#- *"1da "%" *e-%a*'
daa'#e *#e$a'e -+%-e.> ><U@< W@ Y >@@ <=, @ <
@G ><@< =< J G =< <
== G> > @<>< G<@, > JGU@ ><U> @ J@
G<@ - J> =@[@ <=@ =<.
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>@ JG@< JG > >@ G@< <=G@ >.
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[@= > JG - J[= > G @< @, <
=@ G @ JG. G>@ >, <. @ >@ > =<
=@> [@ <>@ J @<G =@< @>J.
8.1 "IR!ALNI PROOIPO"I
+E'A +A' +A +A'E+EA'
Be1 e$+e*"&e'a%' "+""a'#a *"a b"% b" "+-"3e
*"1"6' 6e" *e-%a*'- *"1d'#- *"1da "%" *e-%a*'
daa'#e *#e$a'e -+%-e.
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' , > G@ RR@ 777RR < JG<@ J @@ =
G@< J[= G G G@. < =UY@ @<G G>@
, <. > [@ >@< , =< < @ G@ =
G> J>[ >G > G@. ' < @[@ J@ =
=@>@ G @ = G@. D@ < =< G<
JG. G>@ >@ =< [@ <= > @ @J@>@ =<
< G> >[@ [@, < GJ>J< <= G> Y@.
' < @[@ GU G =>@< (RRG@<RR) >G >W@
JG, = U @ G. YG< G>@
[G= U @ G>@ <= (, G >@< ), [
@ =@ G @ U [G= G =@<, = <= G@ JG.
G Y@ < @ = G; = <G><< > U=
=UY@< J U< J>[ >G , < U=
J>[ <=@ - >@ G><@< J>[ >@ .
D G U= <= => @ U [@ J@< , W><@
< SG>@ U@<P G>@ JG (@. ) > W
@ @ >J =>J< >G. =G@< < @ =<
= =< =G =>J< >G =J< <=@ @ U=.
8.2 CAD SISEMI
+ED' +E'E CAD EA
P*ed'+" CAD +"+e&a +- &'b*#'e. Ne$e d '#"! +-
#a3'#e'e - da%#e& e$+-.
J <=G@< JG J Y [@ (CAD O C A
D@) Y< <=@ =UY@< @ @@
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G@< >W@ GU@ - = >W@ <= JG
G@, = >@ > JG < [@ =< W G= GJ@ @ J < JG, GY J > @<=
= (@. <>, G, , .). J Y <@ =
> <=@ W >= @< <= G@ <=
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@ =< JG. @ <= > JG
@ @< > > = [@ @<G JG@<
@ [@= G><G >@ U@, YG =@ @@<
<=G@< JG@< JG.
@G@ @ @ CAD < >=Y J@ @>W@<
=UY@< = @< JG, @>< @
=< 04: G <=G@< JG >
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<= J> JG, J@ @ @[= >< U G =@
J@@ GYG =G@ <=@. U G@ G
=@< JG, G>= G@= U W =@< J
@ <= J> JG > @ @<=
=== JG, < CAD G> J @<< J> J =
JG.
W < <U J@[<@< @ @ CAD U YG
=@ G@< >G@@ = JG [@= G><G
JG@ @ U@ JG@< U J@@ JG JG@
JG@<, W =G> JG@<. >[@, @ <>@
U@ @ <> G> J JG G >G =<
@ =@@ @ CAD, U YG @ @<G
@.
D@ CAD < > J J@ [@= @>J @<=@ U@<, = U < @ JG. =@[@ >@, =
J>[ >< =@< =@ >G JG .
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P*%,) 9 I)%+ ,)%,)
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*#e$a'#e *ce+a '#"!e *"1d'#e.
Y < [@ @ G< <=G@< JG > >
<=G@< =< G JG JG. @ @W
<U @<@< J <=G@< JG [G< [@
G>< G GJ< <=@ U@< == Y> U <@G@<
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JG [@< <=G@< @<G JG@<. =
<=G@< JG @<G JG@< GU >@ =>\G@<
JG , @, JG@ U < <@G@<
=@<. W@ < =G>@, U <@< JG. <@< <=G@<JG > > =< JG G Y @JG @=G@
<=G@<. G @ @ =, @ ,
@>@ <=G@< JG .
>G@ @ @=G@ <=G@< < @<G@< G@= =>
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=@ JG J @ WU = WU@ JG [ @JG G
WU, <. --= (). @J< G G@ < G> GW@ J
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WU JG =< JG><G @G WU@ JG. @<G@< G@
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< J@[<@< J@ Y [UY <G><< @ WU. < @<G
JG< @ W, GY <@G@<.
=< 04: G <=G@< JG >
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DV'A E+DA +A#A +DA +T
U 6e'& fa1a&a *#e$a'#a *"1da 6"'#e " *#e$a'#e *ce+a '#"!e *"1d'#e.
=>= =>@ G < W, > W @ = =@=@, <G><<
G >: G < U=G JG< , < G (<=@ >
@W@<) = W G@= , < U= @<G > GY,
, <U > W G@= => < J=U@<@< JG@<
JG @ WU. J@ < @<GY G< @G JG.
A= < @U =@=@ @ @ WU @G JG, @ @ J =
=< @ > GY @ > >< G@< JG. Y
J=U@<@< G >@ >; @ WU JYW J@ =J.
' , JG\[ > J >= @[ @<G > >@
JG< W =, < @ < U J @ WU @G JG
(=, @ , JG@< >=@). A= < <@ JG\[ > J >=
>@ < G =@=@, @ Y @ =< J >, < < J@
JG< > =><[@ <@< G >G. A= @ - J>J= J >, @ -
@<G@< < =@ > W =>@ G@ =@
WU, = U < =J@ @ > 9.1.
>=.9.1.
@ = [ @ @<G@< G@ JG< @G JG > >,
G @G @=:
K >@ JG< <=G@< JG, =G@ GJ@ J @<G@>J <=G@< JG@
K +@ UG@< =@>=@ < <=G@< @JG@
>G>< 9: @=G@ <=G@<
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K @ G<Y @J@ = =< YG U W
JG< JG.
9.1 SIM!LANO PROJEKO"ANJE
FAE +#EA'#A A+AEAC#A +ADA
T*ad"c"'a%'" *"+- *#e$a'#- 1a+'"a +e 'a *ed'#
*ea%"1ac"#" -b"6a#e'"! a$"'+" - *ce+- *#e$a'#a, #.
fa1a *#e$a'#a
@>@ <=G@< J@G @ @< >J< [<@=G@ <=G@<, <. J <=G@< (>= 9.1.1.). >Y
=G@ [@< = = JGU @. G=G @[@ >J< =G@
< <@G@ J G><@<, < [= >Y =G@ J@ G
@@ @< =< @> @< J. \, >G@ >
G=G @>@ <=G@< < W G@ <=G@<
GY U=G <=G@<. G= > > =<< =G@ JG><
, < @<@ @G =G@ @ W [@ = @ @
JGU.
=, @<[UY @< @@ [= JGU= @ =G@,
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U@< Y G><@ @@ W [ >J< ><@
<=G@<. =>@< JGU@< =G@ <=G@<, @,
G GY< >>J , U G =Y@< =@
G@ <=G@<, >[< < G <@< G =G@ =
= @ (> =G@<>@) <=G@<. G< @[@ <=G@< @JG
>@ <=G@< (>= 9.1.1.).
=< 04: G <=G@< JG >
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>= 9.1.1.
TA +EDA#A A' 'VE'#E+
S"&-%a' *#e$a'#e +e 6e+ 'a1"a " +"&-%a'"&"'4e'#e*+& (+"&-%a'e-+ e'"'ee*"' "%" c'c-**e'
e'"'ee*"').
>@ <=G@< [ @JG >@ @W@<G (>@
@@@ > @@ @@@).
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JG J<@ @ >J< >< > G@ UG@<
J<@[= > <U G J <=G@<. C><G >Y:
K @<@< G@ JG< JGK <=G@< @>U= =@=<, <. JG =< >=U
<@< JG
K +JG< =G>@ JG J @ @@ JG@ @><.
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JG, ><U @<G =G> @<> U=G JG< JG@<. G
W @< =G@ <=G@< JG@< =>@>>J .
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9.2 RANO REA"ANJE KONFLIKAA
A'#E'#E 'EE' +A' +ETAA'#E
'FAA
P*ce+ *#e$a'#a #e -+a*" *ce+ d'3e'#a d%-$a $#e
+- e1a'e 1a *"1d $#" +e *a1"#a "%" *ce+ '#ee
*"1d'#e.
<=G@< < G @U@< >= =< GJ@ J
JG =< JG< > @<G JG@<. , >= =<
@ @< J =@< @< (= J@ @G
@<). 'G >= J@<< . >= =< @ @ J<=G@< J=< > =@< J JG<
= @ - JG@<. > < GW@ =G =@>=@ < @=G
U , == @U> U G><G U@<. G= =@< ==<
<=@ U@< < =>< U@< =< @< @<. G J@[ <
<=G@< =Y. G=< < =< @
@@ <=@ U@<, < < =Y, = < ==< U> @<,
@ =@< = >J< JG< JG.
+@< =G@< UG@< =@>=@ < @<< @JG@
<=G@<, @<< GG@Y Y @ ==< <=@
U@< ( <U <@ < <=G@<), U @ @<< U=G @ G JG<. ' > 9.2.1 =J@ G =G =< =J< <
@ <=@ U@< = <=G@<. T < G@ @<
< @, < <@< W, < =@< ==< G= =><
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J <=G@<. = [@<= J>[ >, J J>[ @=<
(<. ><@<) < W><@ == =@>=@ < > U [>
=>@>.>= 9.2.1.
=< 04: G <=G@< JG >
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9.3 PROJEKNO ORIJENISANA
ORGANI$ACIJA
F'C'A'A +#E'A ++A
Ra1# 'e$ *"1da d $'cea d "1%a+$a 'a *4"3e
1a!ea -6e35e +*-6'#a$a *a1%"6""! +ec"#a%'+".
+JG< @= JG =@ J>= @ WU JG [UY
[@<= J>[ <>@. [@ @ J>[ @J<=
<@ @J<, = U <=@ , JG@ JG@<,
JG@<, =@, <, @G=, WG@< . D @<G
=@< =@=< \ @< > ><, @<[UY @ JG<JG > > @J< = <=, <. G@
<=@= G =, =< < <@ J<@[= >< (JG<
JG), @@ W <=, >@ =G@, @J G><@<
=@> >J< <= @J J J\G@< U@
>J< <=. <= =G @G@ =G> <=.
\, = @< J>= J@[< =< < <= <=@=
. <@ =@ >[< <= @ <, GY =G@ JG<
< G@ =G@UY @J<, @ G<< @<@ J>[
@=< (@J@ <@). < JG. [ @=@>@ @J<
@ JG< JG. G= @=< =G @=@>@ @W @
< G@ J G< @J@ <@ (>= 9.3.1.).
D =@ >[< < [ <=@ @J< . Z>@G <=@=
@ < @<@< @=<, <. @<@< @=@>@< @J<=< <@,
GY =><[G <= = @ <. JG< G= JG <=
<=@= , JY @<GY > = <= (>= 9.3.1.).
@=@>@ @J< <G><< > GJ@ J =@=< J
G<@< <=. B== < @ @J< G<
>J< <=, @<G >J< @ =@U > =< @@
G@, < < =@> = @=@>@ @W.
>= 9.3.1
>G>< 9: @=G@ <=G@<
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A+Z'A ++A
Da b" +e $%'"%" 'ed+ac" " #ed' " d*- 'a6"'a
*a'"1a'#a *a1#' *ada - *a'"1ac"#a&a, &'e
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[ <=@ @J< @ > =< @G@ = @=@>@
@J<, < G [>@G <= G@ <= , <. JG
[=G@ J> - J >@@ G =G >@@ W <=.
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G @J@ G<Y @J< = =< JG<<
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@G @>< > >< =G G< <>@, < @
@ @ J@ G [@ JG<.
D =>@> @ <@ @[@ @JG@< JG<@
@J<, @ @J< @<< @ @J<, <.
G@ @<< @=@>@ <=@-<@@ @J< .
@J< @JG [@ @J< (>= 4.16.). [@< J>[
<>@ @G < G< @=@>@ @J@ <@
=< @ @<G @G@<, @ JG< @G J@@<, G>G@<@G @>< . @ @= <=, G
@=@>@ @W <=@= =< >J G@
J>[ @=@>@ G@ ><@ <= (> >< [>@G
G< @=@>@ ). @ < G =G: @=@>@ U
@=@>@ =< @ @<G [@ @= [@ <=@
@W =< @@ =G \@ <= = G<
J >G GJ@ J >J< <=. ' G >, [@ @J<
J> = >@ U@<. \, = @< G= =. ><@
G@ J\ @=@>@ <=@ @W @= G
><@< =@> @ > > @ [>@G <=@= ; [>@G SJP J\ >G @ <= >G =G @=@>@
@J@ <@ >.
X' +E'E +AZ DEA+A'AC#E
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1a *a1# *"1da $#" 'a +*d".
>G JG< J>[ JG G> J>[, < JG G> J>[.
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10.3 S!DIJA SL!>AJA K!PCI
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