Utilizing Assertive Communication to Achieve Win-Win Results
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utilizing assertive communication to achieve win-win results copyright © 2014 by: boom san agustin day one
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Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it. Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good. Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more. This program will give participants the proper asserive communication skills to ensure that everyone wins. OBJECTIVES: By attending this course, participants will: 1. Determine where emotions stem from 2. Influence emotions to achieve win-win scenarios 3. Understand and appreciate the role of assertion in communication and negotiation 4. Differentiate assertion from aggression 5. Identify your personal goals as well as the goals of the other party when negotiating or communicating 6. Listen and respond to others more effectively 7. Make, refuse and accept requests more effectively 8. Deal with anger and conflict more confidently and professionally 9. Handle inter-personal issues more confidently and effectively 10. Give and receive feedback more effectively
Transcript of Utilizing Assertive Communication to Achieve Win-Win Results
utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day one
our icebreaker activity will be…
write down 3 reasons
why assertive communication is
important for you
course introduction
in this course, you will learn…
to utilize
assertive thinking
to drive
assertive communication
to achieve
win-win results
understanding human behavior
module
1
in this module, we will learn
the difference between…
assertive people…
and…
aggressive people…
we will also discuss…
has three
thinking parts
our brain
the tri-brain thinking process
and…
how to manage emotions
our first activity for this module will be…
afterwards, we’ll discuss
the different types of behavior
utilizing the DiSC model
D
I
S
C
how do you communicate with
these different personalities
our next activity for this module will be…
In this activity,
we’ll learn to communicate
with each DiSC type
understanding the environment
outside of work
module
2
this module deals with
the external factors
that affect human behavior
the
generation
gap
traditionalist (1925-1945)
the
generation
gap
baby boomer (1946-1964)
the
generation
gap
generation x (1965-1980)
the
generation
gap
generation y (1981-1999)
the
generation
gap
millenials (2000-2020)
the
generation
gap
our only activity for this module will be…
here, we’ll discuss
emotional tanks
and then, we’ll discuss gender…
the differences of gender
understanding assertive thinking
module
3
here, we’ll discuss how
critical, creative and solution-based thinking
drives assertive thinking
our first activity for this module will be…
solution-based thinking
how does solution-
based thinking
happen?
our next activity for this module will be…
now, we’ll talk about
de bono’s
six thinking hats
our third activity for this module will be…
our fourth activity for this module will be…
now, we’ll view our reasons
for being assertive
objective assertion
subjective assertion
defensive assertion
utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day two
assertive communication
module
4
our first activity for this module will be…
A
B
C
D
E
our next activity for this module will be…
the active communication cycle
here, we’ll also learn that
we don’t have to shout
to gain control
because the secret
to taking control
is asking questions
we’ll learn
how open ended
and close ended
questions differ
and how questions can be used to…
1
2
3
our third activity for this module will be…
managing conflict
module
5
our first activity for this module will be…
here, we’ll discuss
the 3 negative
behavior types
passive behavior
passive aggressive behavior
aggressive behavior
our second activity for this module will be…
when managing conflict we have to…
try to keep it positive
let the them know
that you understand
clarify the objection
present options
find out why the are
against your stand
work though smoke
screen objections
keep on selling it
you may need to
give some feedback
for this, we’ll need a sandwich
the sandwich method
our final activity for this module will be…
to manage conflict
we need DESC
D
E
S
C
creating a win-win mentality
module
6
our only activity for this module will be…
is not about
dividing one pie
achieving win-win
getting his or her own pie
it’s about each person
so, how does that work
it’s all about individual goals
so, how do we do this
tip
1
2 tip
tip
3
4
tip
course conclusion
for us to succeed,
we need to GROW
G
R
O
W
that was just a teaser
for our two-day
assertiveness workshop
to find out more
about this workshop
contact us here…
or connect with us on…
www.OurKnowledge.Asia
www.Linkedin.com/Company/Our-Knowledge-Consulting-Asia-
www.Facebook.com/OurKnowledgeAsia
www.twitter.com/OurKnowledgePH
