Utility and adoption of Enterprise Social Networks
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Transcript of Utility and adoption of Enterprise Social Networks
Utility = AdoptionOn Enterprise Social Networks
Introductions
Millennials
Source: whymillennialsmatter.com
What millennials want
• Flexibility• Workplace culture• Community• Transparency• Recognition
Source: PwC Millennials Survey, http://pwc.to/1StteES
What they get…
Productivity savings
25-30% 30-35% 25-35%
Source: McKinsey, 2012, http://bit.ly/1osddCD
But…
Use cases
A group of people… doing somethingon the ESN
…to achievea business benefit
WHO WHAT WHY
Wide use cases
Tribes
#intranet
#user-research
#womenintech
Deep use cases
Replicablemodels
Find use cases
• Align with strategic goals
• Overcome barriers to delivery
• Solve problems• Delight users• Overcome
inefficiencies
Affordances
Prioritisation
• Visibility• Value• Flexibility• Risk• Complexity
DO THE HARD WORKto keep it simple
Bots
Lesson learned…
X✓
Utility + usability = adoption