Utilising Mobility for Productivity and Efficiency
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Transcript of Utilising Mobility for Productivity and Efficiency
Utilising Mobility for Productivity & Efficiency
12 November 2012
Gary Crosby
Key Areas for Discussion
• How Mobility is transforming business
• Benefits for business
• Mobility in action – real world case study
How Mobility is Transforming Business
• In the last ten years the way
people work has dramatically
changed.
• Mobile phones and laptops
provided the means to keep in
touch with the office and
obtain email, calendar and
contacts on the go.
• People who relied on desktop
computers for communication
were unchained.
Then, along came smart phones, tablets, apps and cloud
Mobile Devices are Replacing Paper
Mobile Devices Enable Input On-The-Go
• Builders can raise quotes onsite
• Sales orders can be placed instantly from the field
• Front line staff can record details about customers and
send direct to head office
• Managers can approve tasks from the airport
The Virtual Office
Benefits to Business
• Superior customer service
• Reduced costs
• Faster movement of information
• Increased productivity
• Improved employee satisfaction
Leverage What Your Workforce Already Has
Case Study – Jetstream
• Mobile application used by
airline cabin crew onboard
an aircraft
• Brings data from
reservations, loyalty, CRM,
operations and crewing
systems into the cabin
• Allows electronic data
collection of data in the air,
that is sent back to head
office on completion of the
flight
Case Study - Jetstream
Loyalty tier
Meal preference
Journey details
Travel Group
Case Study – Jetstream
• Rolled out to 500+ users of a major Australian airline
• Used daily on domestic and international flights as well as airline
lounges
• Improves customer experience by faster recognition and preference
recording
• Drives loyalty reward program membership by on-the-spot sign up of
new members
• Reduces double data entry and streamlines flow of information from
cabin to head office
“SUCH A GREAT TOOL FOR CUSTOMER FEEDBACK AND
ESCALATING INFORMATION. A WEALTH OF INFORMATION FOR
THE TEAM ONBOARD AND PRIOR TO FLIGHT ESPECIALLY.”
Mobile Forms for SMBs
For further discussion,
come and see us on Stand 8